Reliance Communications Complaints & Reviews

My broadband is not working since last one week. I raised multiple complaints which those guys closed automatically without resolving my issue. I am really fed up with its service. If you are going to get Reliance broadband service, I can assure you that you will end up in the same cycle : Use internet for 5-6 days, Internet stops working then you raise a complaint, They will close your complaint or may resolve it after 2-3 days, Then again Use internet for 5-6 days... My subscriber ID is[protected] and I have already registered termination request(That's what they said..still I am not sure). So guys if you don't wanna go through all this mental harassment, I sincerely request you to stay away from Reliance...

Hi !

My userid[protected]

How can you have the customer pay the bill without even fixing the broadband in the first place ?That too more than 30 days of no connectivity!!
Two consecutive times !Back to back!
In the name of "server_rental issue"
#30 days of no connection in may 4-june5
#20 plus days ! Now again since june 24 th till current time no resolution

My userid[protected]

Complain id[protected]
Complain id[protected]
Trouble ticket number is :cnm[protected]

All previous complains were closed without fixing!!


My internet stopped working from june 24 and now today is july 16 and still no resolution!
Its not the first time i have been without internet as it happened in may 4-june 5 th more than 30 days and now again!!

Stupidiest approach by reliance

I hear my connection is also suspeneded as i haven paid the bill??
How stupider can reliance be than this?
You fools havent fixed my internet! Since june 24 and i am yet to recieve any waver as i am yet to apply as you dumbnuts are yet to fix my broadband!

Its been over 30 days my internet is down this month of june&july yet to be fixed by you!As it was for the month of may 4-31 i.E 30 days of no internet!

And now i am being told it will take another goddamn 10 days to fix!That too they are not sure!!
And on the top of it my line is suspended as i am yet to pay the fees!

I have never been late on payment since the beginning!But now you guys tell me to pay the fee eventhough you havent fixed my broadband!!

How stupid can you guys get??

No prioroty is given!!
Field team ramesh, appleate authorities, customer care people, supervisiors are totally useless!!
!!Eventhough you have calllogs of me calling you guys every single day!!You guys are not giving any priority!!


Reliance is the worst service ever!!
Now i am for sure switching back to another isp as you guys are not planning on fixing the problem and acting plain stupid!!

Regards

A.Dinesh
[protected]

Here with my reliance no - [protected], I am receiving a non stop message " Amount charged for VAS indiatimes Vpak RS 5.00 Current main balance RS -5.00 . The amount has been deducted on a continuous basis even after i have contacted the customer support and also I went to the local reliance office and complained, but it didn't stop. it still getting deducted. I have never asked for or used any service for such things which is really irritating as how many times i am going to opt for deactivation of such unnecessary services ?

I have a reliance pro 3 data card. Number [protected]. I have been facing this trouble since the time i bought this pathetic reliance data card. Reliance claims a

Speed of 14.7 mbps. Forget 14.7 mbps, you dont even get a speekd of 256kbps. At times if you are lucky you may get a speed o[censored]pto 1 mbps. To top it all now a days

It has started functioning like a dial up connection during the day time. At night it may give you speed o[censored]pto 1mbps. But that's it. During the day time when its

Mostly required, it fails to give you bandwidth. Sorry to say this but rcom is a thief. Anil bhai i pitty on you. If you do not take care of this situation now then you

Are finished in market. Call me on [protected].

Sir last nyt i got a msg frm reliance tht i hv used 172 mb data on my no i.e [protected]. Even i hvnt done downloading or video streaming. At mrng whn i called customer care n asked every detail of deduction i found hat i hv used 19 mb data at 12:17am and at 12:47am i hv got a msg of 172 mb of data usages. I ws on 2g network. Even ntwrk ws weak. So i talked with customer care team leader named as pooja to register a cmplaint on that issue to refund unused data. Bt she refuses. So sir its a request with you to please look on the issue resolve it... Thanks and regards Vaneet thakur [protected]

I got a call from your executive for an offer of Mobile Internet pack of 1GB for 125 may be, previously I was not using any internet on my number, after getting this offer I started using little bit of Mobile Internet..Yesterday I have checked my bill of this month, I was really surprised to see because o[censored]sing 250MB around you people have charged Rs.670/- [protected] Hemant Jain

Relianc plz stop stealing people hard earned money.i think no company is srealing ppls money in dis way.every tym unnecessary bal deductions and after calling thousands and thousands tym some response from ur so called executives.they dnt knw how to talk n disconnect lines in between.this time unnecessary bal dedctns two times in a week.kindly let me know how to port.i m pissed off with losing my money every time.[protected].my number.plz...

Dear Reliance, I want to disconnect above two numbers and are on my name (Vishal Gupta). I am trying to contact customer care at [protected] for the last 2 days but they are not listening me. After 4-5 hours calling they raised ticket for disconnection of 1 number ([protected]). However, nobody is helping me raising the request for disconnection of other number. This is really very bad experience. Also one of the person from the team warned me and didn't listen to me at all. I request you to take strict action and raise request for disconnection of both numbers and disconnect immediately. Also refund my security deposit of rs 600 for both numbers on priority basis. Thanks Most disappointed customer Vishal

Even after filing multiple complaints to the customer care over the phone they are not taking any action at all.They are just after the money .I have paid the bill in advance and I am attaching the bill invoice . Since two weeks my net is not working and even after filing complaints for three consecutive days they are not taking any action at all.They just say it will work in 24hrs everyday but no action is being taken at all.I want them to some action immediately else I will contact higher authorities or consumer forum for the same.One of the complaint number for reference :[protected]

Same here I bought this reliance wi-pod one week back when they sold at my office premises and my no is [protected] in chennai, medavakkam . I tried my level best to sort out this issue. I am getting data in bits. Customer care is not ready to take up my request.They are saying without request only they can solve this issue fast.But till not solved. I realise that am cheated. I am planning to sit with the board "not to buy" in front of the agent if he comes to my office if it is not resolved.

Dear sir, This is to inform you that, I Bhupendra singh and my mob. No. is [protected]. I had balance in my main balance ₹62 and unethicaly deduct full amount without use. So, humble request to you that please refund the amount, which is wrongly deducted. Thanking you Bhupendra singh Mob.no.[protected]

I had recharged of 395 on [protected] mobile number. In this 30min/day for local & std from reliance to other mobile. But I have 15-20mins from the free mins then also balance deduct from my main balance. I called to customer care but they are unable to solve the problem And also block my number. so I am unable to call to customer care also Now what can I do pls tell me. U can contact me on [protected]

Complaint against Relaince Comminications Management: It is an un-scrupulous activity being continued since long time. Unidentifiedly small amounts of amounts are being deducted from the balance pending leading to go for recharge again. I am maintaining a reliance Sim containing [protected]. When suddenly during the month of June, 2013 my balance has become zero and when I intended to make a call to my staff from Collector's office, Visakhapatnam for a particular file I baffled to hear that I have no sufficient amount for that outgoing call. Two hours earlier to the said call I was in journey and no calls were made from the Reliance sim. Even though a little amount of Rs. 13/- was shown balance until my previous call I baffled to know how suddenly it has become Zero. I recharged my sim with Rs.111/- on[protected]in order to observe the unscrupulous activity as I found it difficult to identify if large amount is recharged) and Rs. 39/- for 500 free messages. As the same unscrupulous activity was observed since[protected] I stopped making outgoing calls and started noting down the balance being shown by the network during every free message is sent. Mistakably, on[protected] for a period of 3mts and 34 secs. my better half spoke to our purohit from this reliance sim. Other than that no outgoing calls were made. Now you may observe how intelligently they are reducing the balance even no outgoing calls are made. Date Time Balance shown by net work Date Time Balance shown by net work [protected] 10-30 PM Rs. 24-305Ps [protected] Noon Rs. 19-997Ps [protected] AM Rs. 24-005Ps --Do-- 2-00 PM Rs. 19-897Ps --Do-- 1-30 PM Rs. 23-905Ps [protected] AM Rs. 19-097Ps --Do-- 5-30 PM Rs. 23-805Ps --Do-- 12-30 PM Rs. 18-997Ps --Do-- 8-30 PM Rs. 23-705Ps --Do-- 1-00 PM Rs. 18-897Ps --Do-- 9-24 PM Rs. 23-605Ps --Do-- 4-30 PM Rs. 18-697Ps [protected] AM Rs. 23-305Ps --Do-- 7-30 PM Rs. 18-597Ps [protected] AM. Rs. 23-305Ps [protected] 6-00 AM Rs. 17-697Ps --Do-- 10-28 AM. Rs. 23-195Ps --Do-- 10-30 AM Rs. 17-597Ps --Do-- 1-30 PM Rs. 21-909Ps --Do-- 7-28 PM Rs. 17-297Ps [protected] AM Rs. 20-997Ps --Do-- 4-00 PM Rs. 20-897Ps [protected] AM Rs. 20-197Ps --Do-- 9-00 AM Rs. 20-097Ps Except on[protected] all the days it has been reduced. Further, it is not system generated reduction. It is not homogenously reduced. It is manual reduction, appeared to be the unscrupulous deed of the staff, particularly appointed for this purpose. It is heavy during nights. This is how in order to survive the competition this activity appeared to be taken up on the instructions of the management. I need clarification and compensation for the unscrupulous deductions….. Kesava Panda, Asst. DevelopmentCommissioner, VSEZ, Duvvada, Visakhapatnam [protected]@gmail.com

I wanted to port my number to some other service. I messaged on 1900 - PORT my num But every-time I am getting Message not sent error on my mobile.I even tried sending this message from another voda- number .But still its of no use. I even talk to customer care to generate this unique id for me, but they are unable to do it . I am very much annoyed with this .As I wasted too much of time in calling customer care service and even went to reliance outlet . No one is able to help me . Could you please help asap..Its v urgent for me. Please generate unique id for my number and send it to me.

Hello. I used Reliance Communications service. But they charged me fake bill of data use (Rs.417) which I didn't used. I asked for details. They said "we don't have that record, but you charged as per your data use according our server". I said "then I'm not going to pay for this. I'll pay only for my regular monthly bill which I used." this issue continued for 2 months and after that I canceled that connection. All other details in our conversations by e-mail are as below: Me: "to broadband, anil.ambani, rcom.ccmteam Sir / Mam, Good evening. I'm using your postpaid service and having issue with bill given by you. You gave me bill of Rs. 417 to use your internet data, which i really didn't used. That's why I didn't pay my last bill. I'm ready to pay you the bill just once you give me data surfing details for which I'm asking since you sent me the bill. But it's not provided by your staff. I'm ready to pay for what I used, not for what I never used. Kindly send me the details or give me bill without internet data charge. Or I will discontinue to use your Reliance and will go to "Consumer Foram". Choice is yours. Waiting for your reply ASAP. Reliance number:[protected]" Reliance: "Dear Customer, We have gone through your email dated March 16, 2015 for your Reliance number [protected] and regret the inconvenience caused. Reference your service request ID:[protected] registered on 19 Februray 2015, you have been charged correctly for using internet usage as per the default plan (RNCGSM_DEFAULT). Hence, we are unable to process your request for waiver. We have analysed your data usage and we have found that you have consumed 41 MB units from 5/01/2015 to 4/02/2015, As per your current plan for data you are charged @ 10p/10Kb upto 50MB and beyond 50MB @ 1p/10kb. Based on the above usage you have been charged Rs.417.70/-. Incase the current usage pattern is going to continue, we suggest you to upgrade your data plan to RNC_2G_1X_98_650MB_10P. In this plan you would get 650 MB free usage within the plan charges of Rs.98/-, and usage beyond the free limit would be charged @ 10P/10KB We request you to confirm your data plan change, so that we can recalculate the bill dated 5 Februray 2015 with the new data plan and charge as per new data tariff plan. Further, to know about the exciting offers and tariffs available with Reliance, you may visit our website www.rcom.co.in/personal/postpaid/plans&packs. Kindly note that your monthly bill for the statement period from[protected] to[protected] is high due to high data usage. Kindly refer the below details: · Monthly rental that is Rs.299/- · Voice call charges Rs.13.80/- · SMS charges Rs.4/- · Mobile internet(data usage) of Rs.417.70/- · Taxes Rs.90.78/- · Total current charges are 825.28/- Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Shama Shaikh Officer - Customer Care Reliance Communications Limited. " Me: " Sir, Good morning. Kindly give me details of data which I used as per your server. Then I'll pay your bill. Otherwise I'm not going to pay anything. Even monthly bill I'll not pay. Because I didn't use your service since this issue. I tried to contact your customer care many times but even waiting for 30 - 50 minutes they all are busy. I have to wait and listen the line - " Hamare sabhi customer pratinidhi anya calls par vyast hai, aapki call hamare liye mahtvpurna hai. Kripaya call chalu rakhe, hamare pratinidhi jald hi aapse sampark karenge". It is enough now. Kindly cancel my number and all the services you are providing. I'm not satisfied with your services 2nd time. Ambaniji is busy in collecting money only, without giving time to improve services. You are not interested to solve my problem. Have a good day." Reliance: "[protected]@relianceada.com Apr 4 to me Dear Mr. Adeshra, We have gone through your email dated April 03, 2015 for your Reliance number [protected]. We have registered the case regarding termination issue for your number [protected] with Service Request ID:[protected] on April 04, 2015 at 09:53:29AM and the same would be addressed by April 19, 2015 at 09:53:29AM. The monthly rental is applicable as long as the services of your number are active. During the suspension of the services, you will not be charged for the monthly rental. The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request. We request you to make payment of Rs.1434.29/- by visiting to the nearest Reliance Mobile Outlet. Please refer the below link for address details of Reliance Outlet: http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp Further, Type the keyword "STRPINCODE" and send to Toll Free number 52277 to get the details of nearest Web World in your city. We would appreciate your patience and co-operation in this regard. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Abhijeet Kumar Officer - Customer Care Reliance Communications Limited." Me: To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Saturday, April 04, 2015 04:36 PM Subject: Re: 'Reliance=[protected]' Re: 'Reliance=[protected]' Re: 'Reliance=[protected]' Re: 'Reliance=[protected]' Dear Sir, Good evening. Whatever your system is showing. I'm not going to pay that amount. As I strongly believe that it is wrong charges you are applying on me. I will pay you Rs. 700 total amount. Reply me for the same. I'm not interested to read or answer any other things because I'm busy with other works too. Thanks & Regards" Reliance: "Dear Customer, We have gone through your email dated April 04, 2015 for your Reliance number [protected] and regret the inconvenience caused. Currently, outstanding amount of Rs.1434/- is reflecting in your account as per your tariff plan and your consumed usage. Hence, we request you to visit our Reliance Outlet and make the payment at the earliest. Further, if you have any query, kindly write back to us. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Khurshid shaikh Officer - Customer Care Reliance Communications Limited." Me: " Dear Sir, Thanks for cancel my services. I will pay you only Rs. 700 of 2 months. As per Rs. 335 monthly rent. Rs. 350x2 month = Rs. 700. If you agree with it or not. Thanks & Regards" Reliance: "Dear Mr. Adesara, We have gone through your email dated April 04, 2015 for your Reliance number [protected] and regret the inconvenience caused. The monthly rental is applicable as long as the services of your number are active. During the suspension of the services, you will not be charged for the monthly rental. Currently, outstanding amount of Rs.1434/- is reflecting in your account. Hence, we request you to visit the nearest Reliance Outlet, one of our executives will assist you for the same. Please refer the below mention address for the details of nearest Reliance Outlet: RCOM Circle Store Address Store Timing Holidays Gujarat Ravi Telecom, Shop No. 16, Saket Plaza, Hanuman Madhi Chowk, Raiya Road, Rajkot - 360005 10:00 AM - 8:00 PM Sundays & National Holidays Further, Type the keyword "STRPINCODE" and send to Toll Free number 52277 to get the details of nearest Web World in your city. Thank you for choosing Reliance. Warm regards, Bhavesh Sutar Officer - Customer Care Reliance Communication Limited" This is not enough. After this conversation and not paid the bill by me, they called me and tortured me by their advocates to send legal notice. I not pay my bill. And applied at "Consumer Forum Rajkot" for this issue. But now Reliance calling my friends or some other people from my call details and asking for my address and some personal info. They are spoiling my social reputation. Its mental and social torture just for Rs.700. Very poor Anil Ambani... he wants money only without giving good service. What to do???

Relationship No:[protected] RIM No: [protected] i paid all my due and closed my reliance netconnect on december 2014 i have all the acknowledgement regarding connection close but today i got a email from CollectionsBLR.[protected]@relianceada.com and they mentioned "By this notice we call upon you to pay the above-referred amount 1011/-, being Service Charges due and payable, to the Company within 3 days from the date of receipt of this notice. To avoid any legal actions in near future request you to clear the dues." shall i lodge complaint on consumer court please help me. Thanks.

Mobile number-[protected] Service Request No #[protected] This is to bring to your notice the pathetic service which is being provided by you in Gachibowli area. Inspite of being one of the most advanced area in Hyderabad there is hardly any network, Though you are charges are soaring day by day your service is been getting bad to worse.I am fed up with my quires with no result. Hope this would wake you up.

dear sir/madam there have been authorized deduction from my no.[protected] when i complained to the customer care first they told about server problem and after that they were not answering the call and after three day they told they can not help. why this problem arise every month. kindly refund my money regards, s.singh

By 11/07/15 I got a sms from the service provider .It said "recharge with 198 and get 1.5gb 3g data and 1.5gb free by 15/07/2015..Unfortunately I deleted my inbox and i have no proof of that sms without a screenshot of a pop up sent by provider with same offer.I recharged on 11/7/15 and didn't get my bonus 1.5 gb. So I called customer care of Reliance Communications and they said there are no such history of that sms or pop ups in their system. I want my money back.

Hi team,
I am narayana reddy k. I am using reliance prepaid connection since 5years. I have received sms's related to dot rule and submitting documents (Id proof, photo) again without deactivation. So, i have submitted same id proof and photo also at one of the reliance mobile store, nacharam, hyderabad, but not activated since 10days.

As per your request only, we have submitted documents, but there is no any updates?
Not activated as of now? Still sending mails to someone by store people's?

This number used in multiple banks as a registered contact, credit cards, lic's bills, income tax department, pf, shopping sites, etc.

Kindly requesting you to take appropriate action and do the needful for activation.

Details:
Narayana reddy kandula
Mobile: +91-[protected]
Location: navi mumbai