Reliance Communications Complaints & Reviews

Dear Customer,

Kindly submit your details at this link: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

i posted the same.. waiting how many days such a big organization take to resolve the customer problem.

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

One from the customer care called me and told me pay 834 Rs more to renew service...Since As the connection was not working and they did not wave off my amount the month in last 2 month. So they suspended my account.

I have already paid my amount 619 Rs in advance and due to the bad service provided by the reliance and no body come and resolved the issue on time.and now this is misbehave that I Pay 834 Rs first after that they will think to resolve my issue. What a shameless and poor service by the reliance,

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Hi,

It is time to spread the news that Reliance Communications Ltd are cheats.

Most of the customers are suffering because of hopeless service provided & poor customer care service offered by Reliance Communications Ltd.

Please see my complain and you shall find that they are big cheats

http://www.consumercomplaints.in/complaints/reliance-broadband-pune-maharashtra-...⇄

I still face harassment from Reliance Communications executives over payment of bill for the service which they have not provided.

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

No such efforts have been made from reliance so far. Plus I got call for my termination request, and I was given the waiver of only 400 Rs. which is only 40% waiver. And data I used for the month was 1.3Gb at speed as low as 12Kbps. So you provide me poor service and you charged me 60% bill for the 26% of service. I am paying 200 Rs or nothing. And stop lying in public site at least people are reading it.

Today I received a call from reliance based on above comment. I don't understand why is it so hard for reliance to understand that
1) I was unable to use my data card because you failed to provide service. Obviously I will use network whenever I am not in hurry. But when I had to do any serious usage I was using my mobile on which I already used recharges of Rs. 600.
2) It took me 20 days just to speak to someone senior. Why such big brand keep hiding their seniors? Well now you already know that I used 1.3Gb of data from my 5Gb unlimited plan. And you guys are network providers, isn't it your duty to provide network on all days of month? That is what we pay you for. If we really want to just use data based on usage we can simply use mobiles. But from call center executive to senior in appallate authority, not even a single person have this common sense to understand me.
3) Well so first you fail to provide network. Then charge me for lowest possible speed of 8-12Kbps. And after that you ask me to pay more than the usage. In reality, you don't even deserve a rupee. Why should I pay you extra money? because you failed to provide network? Ask for charity or start a gang instead of cheating customers like this.

hey reliance,
It is really shameful to ask for bills when you fail to provide service. It is unbelievable that not even a single person was able to say "Yes sir, we got your point and it must have been really uncomfortable for you as you are unable to use internet.". But instead your seniors from Appallate Authority talks like robots as if they can't even understand. After failing for providing service, you are asking me for bills, I dont even have word for you now. When I had some problem with my Airtel DTH, a senior personally called me every other day. And took special care of the situation and I will use Airtel DTH for many coming years.

But reliance, you guys are like leeches who will even suck blood out of dead bodies. It is quite the common business sense. If you provide customer proper service and let go bills after failing to provide it. Then customer will use your service for many coming years and will even recommend it to others. Instead, you can't even let go this bill. You are irritating a 32 month old customer who paid all the bills in time, I wonder what you must be doing to your customers. Mr. Pankaj Sootha can you explain me why am I being treated like this?

I will only pay Rupees 150 for this worst service and customer care or nothing. Just have some ethics and self respect for your brand.

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

The above comment was mad before my problem was solved. No surprise Reliance is expert in lying publicly too.

Well as per the attached image I received call from Appalate Authority and as I immediately can't switch to other service I am stuck with this lame service for couple of months. Following are the reasons why you should not buy reliance netconnect

1) Out of 30 days of service you will lose 10 days of service almost every month. But they charge you based on Data Usage. So if you use 3Gb of data in first 10 days or even in first 1 day and don't have network for rest of the month still they will charge you for the full bill amount.

2) You are only eligible for waiver if you use less than 50% of data.

3) The waiver they give you is always lesser than you deserve and after hundreds of calls they will give you waiver based on the usage. In my case, I had used 26%(Rs. 219) of service and bill amount I was asked to pay after many calls was 40%(Rs. 337) and finally they agreed on 222Rs. Which is still unfair as I was troubled and had to look for other options for internet.

4) Reliance have no responsibility for any kind of poor service, no matter how many days you have to wait for network. In my case, I had no/very poor network for 45 days but senior from appalate authority never answered my question "Isn't it your responsibility to provide continued service?".

5) Customer care

a) Email Executives: They reply with the template no matter what your email is. They will call you back very rarely, in my case I received only 1 one call to my 20 emails.

b) Call Center Executive: This guys are like robots and they are asked to repeat same things whatever you say. They cannot callback or can't email you or reply to any of your emails. Seniors are same in this department. Even seniors can't arrange a callback or forward your request to any senior who can callback.

c) Online Chat: First of all their chat system do not have any alert for the message so you must stare at the screen for the reply or it is of no use. Like call center executives these guys work same.

d) Appalate Authority: So called seniors to handle cases which are not handled by call center properly have no common sense either. And except their Salary and Department name I hardly see any difference in them and Call center executives. All they talked to me was "Sir you have used the data so you must pay." "Sir we have given you waiver already we can't change that.". Well if you can't change that how I got more waiver of 115Rs?

e) System: They have "System" they keep talking about. "Sir hamare system me yahi dikha raha hai.", "Sir hamare system me abhi tak update nahi hai.". If your system doesn't show any new update for 15 days, are your guys really working? Is anybody updating your "System" or not?

6) You can not rely on customer care for the solution. From 30th july to 23rd August they kept saying that some upgradation is in the process in my area and they have no updates when I will get network.

7) If you ever call customer care for network problem, they will ask you to restart system, reinstall software. Then they will tell you that your PC has some problem or your modem must be damaged. If both are fine then they will take complaint and Technical Department will call you. You will repeat same things and nothing will happen. And if you ask this person from Technical Department whether your area has some network issue they will ask you to call customer care again, just to find out that your area don't have network. Takes 3-4 days for what you could know within 3-4 minutes.

8) After 45days I finally got network. But this morning again I had Zero network and when I got the network again I decided to write this post but before I can finish it I have lost the network AGAIN. But next month they will ask me for full amount of the bill. Still thinking to go for reliance? I will recommend living in the cave instead.

9) There is another thing I have noticed about network speed. Reliance promise speed upto 3.1Mbps but for last 4-5 months I have noted that speed never crossed 1Mbps even when I had full network. Publicly lying again? Shame on you reliance.

10) The last point is miscommunication, you can never rely on what executive said to you even if he is from appalate authority. I had gotten offer from Retention Department of 10Gb plan but after couple of days I changed my mind and when I spoke with this Appalate Authority Senior he said that my plan won't change don't worry. But now plan has been changed and I will have to wait for next month to get my old plan back.

@Customers Use mobiles even if 2G, at least you will have consistent speed. These reasons are enough for anybody not to buy Reliance Netconnect, because even if you get good network when time will come these guys will cheat you for the money and will never try to understand, because their "System" have no such information.@Reliance I will keep this complaint open and hope you lose as many customers as possible. Just when you want your brand to have some standards and ethics read this post, you guys have zero standards and ethics.

BTW Posted from mobile using Airtel 3G

One small point I forgot to mention and here is 11th point.

When I was new customer, I called customer care and my problem was solved quickly(they were a lot better in the past maybe). I got a text for feedback if executive was able to help me. I replied yes and I got reply that no keyword found. I tried again and again and same reply. Few months ago I asked why it happens and executive told me that it is only for reliance customer.

Couple of days ago I got text if I was happy with the way my problem was resolved and I replied no. And after so many months they have not updated this system and still sends messages to non-reliance customers(Mobile operator). It shows their half baked "SYSTEM" and standards.

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

With grave grief and shame, I have to inform that the customer care and technical support team of Reliance Communications have been victimizing me by providing false information on a regular basis.

I had purchased a sim card bearing mobile no. "[protected]" on 7th August, 2014 for use with my old huawei E1731 datacard / dongle. However, the same has not been possible as data services were not activated on my sim card. It has been 7 days now and I have been lodging a complaint every day wherein I am promised that the issue will be resolved within 24 hours. However, before the expiry of the 24 hours everyday, the complaint is showed as resolved whereas, the problem is still pending.

I am fed up of the services provided by you. I have also talked to someone called Daksh, Appellate Authority team on 13.08.2014 at 17:18 hours and on 14.08.2014 at 17:52 hours. He promised to escalate the issue both the days and assured resolution within 24 hours, but the same hasn't been resolved yet.

Either resolve the issue within today or refund the amount I paid towards purchase of the sim and its recharge.

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Customer,

Kindly submit your details at this link: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

i can understand your frustation as customer . i am wonder how this big company will give trouble to loyal user for 10 years. i think this person should get his number back with out further delay

Dear Customer,

Kindly submit your details at this link: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

I tried that so many times but they are saying once account is terminated they cant do anything and I am stuck here. Please note that this is important number for and reliance can not terminate like this after using around 7-8 years.
Please take appropriate step towards solving this issue rather than giving generic reply.

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear sir,

Thanks for the calling. But As I told you on call, I am not convenes at all with the telephonic conversation. Your adviser given a very bad & fake reason behind deduction of my Data's & Balance from my account.

(As your adviser given me reason behind deduction is - some times system lapsed data when we use data card & some time not... This is not the right answer & I m not satisfied with this answer. Because system or computer never behave like human being, it always work same. If system manufacture as any user use data card using sim card network will collapsed all data's, it will do it same always. Either any customers use 1st time or so many time. Not some times it deduct data and some time not.
System / program / computer always behave as same as it instruct.

So I am really very sad of this silly kind of reply by your adviser.

& Also have not resolve my other problem, which is not able to contact to customer care number - 198 .

As I told you I have send a mail also to your concern team but haven't received any reply from them.

I want my lapsed data back & also my money which is approximate Rs.125, if not than I want all your reply on written or on mail.

I will go to consumer court & fill a case against you.

Thanks & Regards
Paras Kuradia
+91-[protected]

Dear Team,

As I am not getting any positive response from Reliance communication, I tried to contact so many times to there respective department and authority.
But always I received partial or wrong information from them.

So I wanted to go in consumer court to get justice.
Kindly advice the applied procedure in consumer court.
Requesting you to kindly provide complete detail.

Paras Kuradia
[protected]

Dear online consumer compliant form kind help me on above.

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Customer,

Kindly submit your details at this link: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

ok sir i am waiting..

actually this happens with me so many time..

if you check my call details towards the customers care of reliance u find that different customer care executive told different thing
they can't give me correct solution or answer.

plzz improve this typ of facility and some time if your executives doesn't know about the problem they just told to customer that "my system can't show proper information" so that we will get back soon..


but since there was no reply by your executives

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Again my internet is not working from the past two days; may I know who is responsible for this? When I asked for waiver for these two days, they are denying for it.

Customer care says that we have some cable issues in your area, but I want to know, how does that cable issue affect my internet connection, whereas, it works well for the person having same reliance broadband in my next flat?

Simply, these guys are cheating their customers. First they give connection saying 1mbps unlimited and when you use some good amount of data as they say it 'Unlimited', they reduce your speed to 800 kbps and disable your internet saying cable issues.

So sick of you reliance! My experience with reliance was never this much bad.

Moreover, when I was talking to their CC Supervisor(Prem), he couldn't find any request for waiver for the month of July when the Internet didn't work for 12 days continuously. Whereas, on the mail, your CC executives have all the time written like your internet has worked on all the days hence you are not eligible for waiver.

So, there are 2 totally different replies for the same problem and I understand that you are not even looking up into the matter. And intentionally your main motto is to earn money by hook or by crook.

Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

@RCOMcare,
how can you say that it is resolved as per satisfaction? Here are the issues
which still persist -


01. Plan not changed from "'Combo Thunder" to '"Thunder"


02. Request for closure of connection still in process after a week(If you provide
satisfactory service, I am ready to continue with it; as after the payment on
08.08.14, internet
again didn't work for 2 days - 11.08.14 to 12.08.14).


03. I asked(Supervisor Ravi)
for the waiver for the dates 11.08.14 and 12.08.14 but he denied for the same
saying that waiver is applicable only if internet
doesn't work for more than 7 days. Previously
it was very
clear that you will get waiver for all the days when internet
did not work.


04. Request of waiver for the period - 13.08.14 to 25.08.14 not granted as the internet
didn't work continuously
between the period.


05. Speed issue not resolved as the speed continues to be 800 kbps
in 1mbps plan.


06. As I have already made the payment for till the next 10.09.14, again I have
got a bill for the next month which is Rs.
716 instead of Rs.
616. You have charged me for late payment, I want to know why I am not getting
any compensation for all the above points 01 to 05 and now I am being asked for
late charge? I can sue you as well.


|

What happenned ?
No reply?

Better you take away this connection of which request is already given on 08.08.2014, which is still in process.

Dear Customer,

Kindly submit your details at this link: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Dear Customer,

Kindly submit your details at this link: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications