Reliance Communications Complaints & Reviews

I am tired of making complains now and have decided to move on from Reliance.

RELIANCE mobile seems to be working on LOOTING policy or 'FORCEFULLY thieve money from customers account' POLICY.

I am using reliance GSM subscriber no: [protected]

Till now almost around 100-150 rs has been deducted in chunks of Rs 5 - Rs 30 depending up on various USELESS UNWANTED VAS activation.

The customer care guys are telling that these are getting activated through their R-world for premium customers.

WTS is this?

They say they will unsubscribe and waive of the amount. Only 10% of times they waive off.

What about all my other money which they STEAL?

This is intolerable...

Dear Reliance Communications

Receiving GPRS/2G data on 3G Recharge


I am Sangram from Tamnar, Raigarh, Chhattisgarh and I am having Reliance GSM sim. My mobile number is [protected].I have complained many times (nearly 20 times) in Customer care but no body is providing the solution.

I recharged my cell phone on 07th October,2012 by Rs.597 that is supposed to provide 3G internet data for 3 months. After recharging i received the messgae from 52811
1.) "Dear Customer, .your account has been recharged with .01, Amount payable is 597 Thank you, Reliance."

After recharging, I am getting a download speed of 5kbps and upload speed of 14-15 kbps, which is not acceptable for 3G connections.
I was using Reliance 3G before and was getting download speed of around 300 KBPS and upload speed of 200 KBPS at the same location.

Is this MBBP597_3G recharge is not a 3G recharge?? If its a 3G recharge, then why reliance is cheating with the customers.
Please look into the matter and get it resolved as early as possible.

Thank you,
Sangram

Dear Sir,
I had got Sim card from Reliance with number [protected]. This number showed failed registration suddenly even though it has balance of more than Rs. 50 on 7th or 8th Sept. To be mentioned here that I had charged this number with Rs 100 on 1st sept and then 200 on 5th Sept successfully.
When I contacted locall reliance office at racecource circle in Vadodara, they said that the Sim got failed bcz it was not used for long time then why not they refund my money which is still left in Sim? Do Reliance earn the public money this way by cheating people?
I dont know whether any action will be taken on such frauds? The Reliance office in not ready to give me any thing in writing. Please help me.
I am available on [protected].

S. K. Prasad
Vadodara

Dear sir,
I m tired of getting deduction in my mobile balance for value added services. they are deducting balance without giving information and activated. tried many times complain helpline198. but not refunding my money.. plz.. help.. or i will port. my no. is [protected]

Mukesh sharma

Dear Sir,
My Reliance prepaid number is [protected].....
My reliance number activated 3 months ago on 12th june 2012..My plan is 10 p/min R to R, 25 p/min others, 50 p/min STD and 6 GB internet data ( 1 GB/month * 6 months )..This plan is for 6 months...But today i got message from you that my mobile internet /combo pack will expire in 3 days ( on 10th oct.2012 )...According to Reliance plan it should be after 6 months ( on 10th january 2013 ) from activated this plan to my number....
To complaint about this problem,i called to Reliance customer care but they blocked my number again so i didn't connected to customer care....I have a big doubt that How the Reliance got 'Best quality of service award' for the 2nd consecutive year...
I think these problems are happens with others Reliance customers also...
Now, frankly i must say that i don't believe on Reliance customer care( 198 ) but i believe on you because you solved my previous problems...So Please ,again you solve my this problem...
Thank you....

I am not getting reliance 3g balance, I have tried twice
and money has deducted from my bank account
I got one message
"dear customer, your request could not be processed. Please try again later. We regret the inconvenience. Reliance"

hello,

I am using reliance no. [protected] last 8 years.but from something 2 months it has been seen that my balance is deducting everyday without activating any services.
i log the complain against this issue but no response from the service providers.
can you suggest me now what i have to do.


Sachin Pal

Hi,
I am facing problem with reliance data card. I have sent number of mails to the customer service but they did't disconnect my data card connection but every month sending bill amount. Even they stopped net connection but bill is coming regularly. Recently one of executive called and told reliance people are registered case in Delhi high court.. what I want to do. With out using how can I pay 1500??

Good day,
it just to inform you that my wife is a victim of mobile cyber crime and been victimized by Reliance Telecommunication.
My story is as follows;
On 1st October 2012 at around 19:55 hours, my wife called one of my relative in Orissa by dialing this # [protected] and spoke for 29 minutes and 8 seconds, however she is been charged for Rs. 250/= for this call where as she suppose to be charged Rs.10/=Only; as his plan is 3 minutes for Rs.1/=. Then my wife called up customer care and one of the rude representative replied back that you have made international call on your phone so you have been charged that much of amount and upon asking he told the last four digit of the telephone # 0356, although my wife try to convince him that she didn’t make any international call and the number which was told by the representative is one of the relative staying in Orissa and that couldn’t be an international call, but he didn’t agree with her and finally put the phone down. There after my wife again called up the reliance customer care and another representative replied that you have called Hong-Kong that’s why you have been charged Rs.250/= for this call although my wife try her best to convince him but of no vain and she became very disappointed and cried from her heart, as no one there to help her from this kind of criminals. Those are cheating a lot of innocent people like this.

Finally she tried to call the customer care once again may be someone could understood her, this time the customer care representative replied her phone is (Mr. Rahul), who told her that you have used your phone for 629 minutes and 8 seconds on 01/10/2012 from 19:55 hours to 02/10/2012 06:25 hours, however it is absolutely wrong and she has all the record to proof that they are cheating her.
Kindly investigate the matter and try to catch the culprits who are cheating lot of people in a regular basis.
I would appreciate if you could do something about this.
For your information the complaint docket no for the above complaint which was made by my wife to Reliance Communication is[protected], however they didn’t show little interest to listen to her simply hang up the phone, we have been wrongly charge for that call that’s why she was seeking help to resolve the issue, instead of listen to her they simply hang up the phone is not showing their professionalism.

The duration of call and the call timing is saved in the phone for future reference.
Regards
Pradeep Rout
Mobile - [protected]

Hi,

I was using BRDBND8GDY15GNGT500 plan ( daytime usage - 8Gb and Night time Usage - 15 GB) in reliance broadband plus. My billing cycle ends on 24th of every month. On 24th of September, i got a message from reliance that i have high data usage and hence i have been to pay Rs.1614 extra. But i was sure that i didn't cross the limit of 8GB/15GB day/night usage respectively. So i immediately took the screenshots of my usage shown in the Myservices website(http://myservices.relianceada.com) and also the usage shown in the reliance home page which opens as soon as we connect to the Internet.

Both in the myservices website and in the reliance home page the usage was displayed as 7743 MB & 14174 Mb for day and night usage respectively. But in the bill which i got on 27th September, the usage was shown as 9347 MB & 17436 MB for day and night usage respectively. Meanwhile they disconnected my Internet connection on 26th September saying that i have to pay the amount to continue the services. On contacting customer care and after sending many mails, they said that there was some problem in the myservices website as it was going through some maintenance work for the past week.

Even after sending them the screenshots of the usage which was shown to me through the reliance and myservices website, they are not agreeing that the mistake is from their side. They are just giving the reply as that i have been charged correctly and they cant do anything to waiver the overcharges. Even-though technically i have used beyond the limit, it was solely because of the misleading usage shown to me by Reliance. But they haven't considered my predicament and they answer irresponsibly that they cant do anything about it.

So without any other choice(as i have been barred from the Internet service for 10 days) , i paid the extra amount 1817 + my regular bill 560 = Rs. 2377 in total today. Once i paid the amount, i got the service back. But i'm highly disappointed with the approach of the reliance netconnect team in responding to the issue raised by me. With a heavy heart I had to pay approx Rs. 1800 extra for the mistake committed my Reliance people :(

Now i'm posting my experience here in this forum with a slight hope that the extra amount i paid will be refunded to me by Reliance. Also this could be throwing some light on other reliance netconnect + users. Users, please be careful with your data usage as you may get into trouble like me.

My reliance data card no: [protected]
I'm ready to upload the screenshots here if needed.

Regards,
Bharat

Hi,
Company - Reliance -My service -Reliance cdma, my number is [protected]

The Value added service 'Love Tips' are subscribed into my reliance cdma number unnecessarily . my money got deducted and not get credited back to my number. i even e-mailed their customer care email id, as the customer care number deliberately do not have any option to talk to representative or register a complaint. I will drag them to consumer court if they do not refund my money and stop adding these useless services without my consent.

Regards,
tapan gupta

dear sir,
I am Sunil Kumar Bharti and am a custemer of reliance gsm mobile.my mobile no. is [protected].Two day ago on my mobile" You have been successfully subscribed to Love service for 3 days.To un-subscribe SMS Unsub 2470 to 155223(Toll Free)Time: 10/6/2012 5:30:05 PM."comes this massege. after this massege comes second " Amount Charged for VAS Osiyan Sms Sub Rs:3.00. Current Main Balance : Rs:10.69 Time: 10/6/2012 5:30:05 PM.again after this massege"You have been successfully unsubscribe from Love service. Time: 10/6/2012 5:42:29 PM"
After those masseges i contact customer care on 10/7/2012 12:29:30 PM. then customer excutive answer me "JYADA COMPLAIN KAREGA AUOR PAISA KAT KE DIKHA DU ?
Afer this complain one by one four masseges comes on my mobile. those are following.
1.) Dear Customer your request for MBBP5 is successful, Enjoy 50MB of data, valid till midnight. Thank You
Time: 10/7/2012 12:32:52 PM
2.)Dear Customer, We have registered your request. Your phone as modem will be activated shortly.
Time: 10/7/2012 12:34:16 PM
3.)Dear Customer your request for MBBP5 is successful, Enjoy 50MB of data, valid till midnight. Thank You
Time: 10/7/2012 12:35:58 PM
4.)Dear Customer, Your Prepaid account balance has reached minimum level of Rs .69.Payein Rs30 ka Full Talktime TU 30 pe
Time: 10/7/2012 12:36:35 PM

Dear Sir/Madam,
My mobile no. is [protected]
wap.mauj.com/Utp/L15308U1612V2X8073/Sub/rcom/vp/index.php?page=vp unnecessary subscription is activated. Its costing me Rs 5/- per day. Please deactivate it...

I am frequently receiving many unsolicited sexy SMS and unsolicited missed calls from the numbers starting with 5. My mobile number [protected] is registered with do not call registry. My complaint to 1909 is returned as No default configured. My service provider is Reliance. I am an advocate and contemplating legal action against the Reliance company and its chairman. Friends may give me some suggestions in this regard.

Hello,

I have purchased Relaince Braodband Net connect+ for Rs 3000 from the agent Best Solutions, 1/1, Bharathi Nagar, Ayanavaram, Chennai - 23.
Ph:[protected], Cell: [protected]. His name is Shiva Kumar.
email: [protected]@yahoo.in.

The plan he activated is worth Rs 1800 rs, so he made a fraud of Rs 1200. Many people have reported the same in our organization.

I called customer care, they also involved in the Fraud, that is they also got money from them.

Name Boopathi: [protected] is a CSM in reliance also involved in the fraud.
Please let me knoe how to resolve this problem?

Thanks
Karthi

Dear Sir,

Hope you have a nice day. Well just like to bring to your noctice that i bought reliance datacard from reliance in June 2010 number was [protected] and in February 2012 i requested reliance customer care to deactivate the same and i paid the remaining bill amount which i was liable and was asked to make the paymenr by customer care.That particular customer care also recommended me to us another datacard which i bought on 11th february 2012 number is [protected] which i am currently using.

After so many months nor reliance is sending a message asking me to make the payment of 897.39 which i am not liable to pay, there a harrasing me for no mistake of mine, hence request you to please take care and do the needful.

Thanks & Regards
Ashish Bagri
[protected]
[protected]@yahoo.com

1. I had to shift from Mumbai to Guntur(A.P).
2. So I closed my post paid connection ([protected]) on 18th april'12 and cleared my bill of Rs. 1400(which was my biggest mistake as I should have adjusted the same against the deposit).
3. I requested for refunding my deposit of Rs. 2000 which I had given at the time of taking the connection.
4. I have received the following Service request number till date but have not yet received my cheque of 2000 Rs.

Date Service Request No.

26th july - [protected]
3rd aug -: [protected]
21st aug - [protected]
27th sept - [protected]
30th sept- [protected]

5. Every time I send a mail to you people they are ready with a new service request number or excuses.

i have made complaint to Mr. Richard Rao (Nodal Officer Mumbai) also but in vain.

therefore i want to lodge a complaint against them now. Kindly look into the matter and help in getting my security deposit of Rs. 2000 back.

Regards,

Parul Gupta

I Have Twicely Done My SMS pack free, I got Msg From Msg From Company That My SMS Pack Has Been Activated But Then Also My Balance Is Getting Cut..! I think Reliance should Look After Their services first.. N also Everywhere There Is damn Network.. I dont understnd wht the hell are thet doingg....!!!

My No. is:- [protected],Narendra singh Rathour,
My Number incoming and outgoing facilities have barred on 28 Sep 2012
and then i submited my ID in Reliance head office,civil lines
,Kanpur on 29 Sep 2012.
Kindly help me to Resume my Reliance prepaid number as soon as possible

thank You

I am a prepaid Smart GSM customer and two day ago 90 rupees is deduced from by balance
unfairly. do something for that its totally unfair
and my one time reduce 30 rupes and next 50 rupes and when i called 1st time customer care he told for game. next time i called then he said for chargeable side are open in our mobile i have the net pact of 101 and each time i called to customer cate he told a new reason for deduction for the same
what is going on that
i have all call recording record which i communicate with customer cate

Regards

mobile no [protected]