Reliance Communications Complaints & Reviews

Reliance Communication — Illegal and Unethical Deduction

I have a Pre-paid GSM card of Reliance No. 890-541-xxxx..
At present i have SMS Pack and Caller Tune services activated.
In August i had received an SMS from the company regarding Internet Pack.
For further information, I thried to call on the o. mentioned in the SMS. But I received a SMS from Reliance that your Geeta pack has been activated and if you want to deactivate the same please SMS on the given No. as was mentiond in the sms. I did the same. But within minutes i received as SMS that ur Cricket pack has been activated.
Therefore, I called the customer care an explained them the situation,and asked them to deactivate both the pack and refund the amounf of 60 Rs. I was informed that both Geeta and Cricket pack has been deactivated and no charge will be deducted from your account.

As I was still receiving the Geeta pack msgs, I again call teh customer care to confirm whether the same has been deactivated or not. I was informed by the Customer Care Representative, that the same has been deactivated and no charge has been deducted from my account.

Later, in the first week of september, I realised that my lot of balance has been deducted. So i again call at the Customer Centre, and I was shocked to know that my both Geeta and Cricket pact were still active and not only that, my cahrge was also deducted since begning.

So i had to explain the situation to the representative and again to the manager, and I had register a Complain bearing No.[protected] and i was told that ur balance of 60Rs. will be refunded with in 48 hrs.
After 2 days, I again call the Customer care as my balance was not refunded and again I had to wast half an hour explaining everything to the Representative and again to the manager and again I was assured that my balance will be refunded within 48 hrs.

But as the same was not refunded, I again call the customer care and explained the whole incident and gave her the Complaint no. also. But I was shocked to know that the complaint which was register of for some different hing and it was for Rs. 3 only and they had not taken any complaint of 60 Rs. hich they had informed me. Also the Representative informed me that as I have already used that service, I will not get any refund. Therefore, I asked the Representave to transfer the call to the Manager. I again explain him the everything, but he also informed me that I will not get any refund.

Everytime, when I had a talk with the Customer care representative and manager, they lied with me. Its very pathetic. How could they do like this.

Its not the matter of 60 Rs., but its the Illegal, Immoral and unethical practices that are being followed by such Companies and all the employees of the Company are also part of the same and supporting such things.

I want them to refund my amount.

me too using reliance net+ the downloading speed is in kbps not in mbps and some time it even reduce to 3 or 4 kbps, i contacted them they said its due to tower problem and it wil b cleared soon, but still its like that only

-aneesh

Reliance CDMA — Wrong Balance Deduction

I am a Reliance CDMA customer,the company deducted my balance due to their fault & also they agree that its their fault but they refused to refund my deducted balance.
Please Help Me.

very bogus service of reliance same problem here my amt is getting deducted every month since last 4 months

Reliance CDMA — Wrong Deductions

Hi,
My Reliance CDMA number is [protected]. On 21st jan i received a message stating "You have been successfully subscribedto My Music Station service at Rs.30 for 30 days. To unsubscribe Dial TollFree 56785401 or SMS Unsub 1839 to155223". The Service was started without my Initiation or my approval and Rs.30 was deducted from my balance. When i called the Tollfree number for unsubscription i got my 30Rs. back however Rs.6/min was deducted on account of calling that TollFree number. When it was clearly stated in your message that it is a TollFree number how can you charge me for calling that number. Moreover please explain me how could you start any Value Added Service without my request or approval. I want my Balance to be paid back within 48hours and an explanation for starting VAS without my approval.
In case i do not get sufficient resolution i am going to file a written complaint against Reliance-CDMA group along with the proofs in Consumer Court for compensation for the harassment i am facing.

Regards,
Chhavi jain
Software Engineer
Infosys Tech Ltd.

same thing was happened with me I have also loss of 70 Rs and when I ask for the same customer care officer only saying that r u satisfied with the care officer what to do now we have freedom to change provider.

Reliance CDMA — wrong deduction

I recharged my account ([protected]) worth rs 299 in which there is one month validity and unlimited relience to relience local free. I recharged my account on 29th may 2011 and should be complete on 29th july 2011. But they deactivated it on 18th july (11 days before). I complained, they gave me complain number that is[protected] and resumed the service after two days but after 2 hours again deactivated it. When asked him they said that your perioud is completed which is wrong.
Last montth also same thing happened with me.
Please sir do some thing so that they dont do this again with any one.

Thanking you
Rohit Garg
Test Engineer
Ericsson India Limited, Jaipur
[protected]

Reliance CDMA — wrong deduction

My mobile No. is [protected]. I had seen so many times wrong deduction after recharge. Whenever machine adverting calling means ringing on the mobile then attended the call. then I know it is adverting then I cancel the call with red button. Because I don't want any additional service like missed call alert service, ring tone & etc. I want outgoing call and incoming call and sms incoming and outgoing like normal mobile. I cannot recharge now due to loss of money. Please do something, otherwise I cannot continue with this number.

Sir/madam;
i am consumer of relaince CDMA sim and i recharge my sim with 30 Rs. but company deducted it without to any information when i am asking in customer care for return to my balance amount there is no reply for that and no one ready to hear my complaint.

my cell no[protected],

Reliance GSM — puk code asked

dear sir,

By my mistake i have blocked my sim card
i am start m phone its asked enter puk code
so please give me a puk code my mobile no is
[protected]


thanking you

By my mistake i have blocked my sim card
i am start m phone its asked enter puk code
so please give me a puk code my mobile no is [protected]

phone — puk code

we want my mobile no[protected] puk code we try 2days in customer care but no found in the sim i have very important no.it is most urgent.

I had recharged my mobile with Rs. 150 through net banking on 25th april, 2011, the amount did not get credited to my account. I had visit their centre in virar but of no use, I have given complain on 198 no. is[protected], their service is very poor, now they say 7 working days, and I am told to have patience. We recharge mobile as it is urgently required. Today is 3rd May 2011.

My rim N: is [protected]. i activated DND service of my rim phone. after that i recived so many calls by relince. also they activeted some Services are my phone. and cut of my amount.
Dear SIr or mem,
kindly see this meeter as soon as..

Reliance — don't get balance

Fraud
Hello Sir ,
This is regarding the website http://myservices.relianceada.com/captureInstantRecharge.do
this website deals in recharging the mobile phone
In short my story :
I have recharged my reliance gsm on 9/11/10 11 AM with Rs 110 i
Concerns :
1. No recharge was made and the amount Rs 110is deducted from my pnbaccount

2. when i called the reliance customer care they are say it is bank problem but my balance deduct from bank account.

Fraud :

1. Why the website is not fully updated with the recharge Options.
2.why trapping the customers with the wrong recharge Money information .
3. Why no recharge done and no call made from thier side to make me convience , after all money is money we All know how we earn ?

This is s Fraud game they are playing on internet , kindly sue the owner of this site and banned such illegal operations ?
hoping for action soon
My contact Num : [protected]

Reliance Data Cards — Card was deactivated from last 20 days

I had bought a data card through Virti. My ID proof was provided during the card buy.But some what it was needed to submit again.I send it accross throgh mail.But still it was not get done.

Reliance Data Cards — No Speed & High Tariffs

Reliance Data Cards are too waste. Please I requesting u that don't buy Reliance Data Cards of any model because they are not working fine. We cann't get speed even 10kbps for browsing. It will took more than 10mins to browse GOOGLE.COM Reliance tarrif plans are too HIGH but speed is too LOW. Reliance is the waste and worst network in India. Don't buy Reliance Data Cards.

I Anil kumar Mishra customer (investor) of Reliance Mutual Fund. I Have Fund of Reliance equity opportuinities retail plan dividend plan-dividend payout. This fund decleared Dividend on date-11/03/2011, but till date I have not received Dividend amount even after strongly and continous follow up. Please arrange for Dividend amount as early as possible., already 3 months have past,
Regards,
Anil Kumar Mishra
ELE. ENG, RAYMOND LTD-BOREGAON,
TAH-SAUSAR, DIST- CHHINDWARA, M.P.
480106
FOLIO NO-[protected]
PAN-AITPM6435G
MOB- [protected]

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,
RCOMcare

Reliance Communications (RCOM) — Victim of illegal money reduction From Rcom

I am reliance GSM user.I am using this number ([protected]) since 2009.my mobile service provider steals money form my mobile account ..they did it several times..i guess more then 10-12 times ..that's why before two month i deactivated my all services .. ,but after deactivating my balance reduction is continue also since last 10 days form my account more than 100 rs deducted .when i am calling to the customer care,they do not attend my call.if they pick they are saying whole things subscribed by me , they are saying i active jokes packs , mantra pack etc etc .but the truth is i never did .. i never activated or made request to anyone to activate those services I am still loosing my balance.please help me :)

Note : i Lost more then 1000 Rupees ,this is a big money for me Also this is not only the story of mine i few of my friends also got cheated by relaince (Rcom)




Regards
Amit

Unnecessarily charged for Vas(Indiatimes v/s. Pak. from[protected] without any consent . Rs.1.00 daily. I want to stop it immediately.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,
RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care

downloading — downloading problem

hey

respectfully
m narendra mishra id-- 704216 hey when i hv taken this ortel net than mb will gon b finished only for downloading..

but now a days its gon b finished by chatting...wid so speedly huh...
its nt fare .....plz slove it-------

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,
RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care

Telecom — network problem

major network problem at 5p.m. to 10 p.m. from last 20 days.
PROBLEM MANTION BELLOW:-
1:- out going calls airtel to airtel,
2:- mobile phone hang,
3:- no network inside the home,
4:- paid services add automaticaly in any number, like hallow tune, airtel live, cricet, news etc... .
5:- main balance diduct

Telecom — problem with site

the official website of bsnl of orissa (www.orissa.bsnl.co.in) is not accessible. every time i am trying to access it, it is been restrictred showing a message that it could harm your computer. i want to see my detailed bill through my PC . it seems there is no one to sort it out.

my bsnl broadband portal account is not opening since last two months.so i unable to view my account usage.so kindly give me proper suggestion as quick as possible. thank u my telephone number is[protected]

DEAR SIR/MADAM
THIS IS M. SALEEM ADVOCATE MY MOBILE NO IS [protected]. AND ADDRESS IS KAILA BHATTA, NEAR GAUSHALA PHATAK, KAILA ROAD, LALTERN FACTORY GHAZIABAD. NETWORK PROBLEM IS HAVING SINCE LAST TWO MONTHS IN THIS AREA. AND THE CUSTOMER CARE NO. *333 DOSN'T WORK PROPERLY AND SOME TIME IT WORKS AND I COMPLAINT BUT THERE IS NO ANY RESPONCE ON MY COMPLAINT.
I HOPE MY PROBLEM WILL BE SOLVED.
THANKS.
M. SALEEM ADV. [protected]
[protected] (ZULFIQAR)

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,
RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care

Reliance Telecom — balance deducted

Respected Sir,
1. My name is prakash gupta. On 12th of November I recharged my mobile with Rs.30
and I got Bal.Rs.25.30 I made only 5 calls and switched off mobile and when I switched on mobile in
evening at 7pm I found balance only Rs.3.30. Sir I DIDN"T USe 20rupees but the company deducted
I called customer care they said that I used.

2. Sir I use 2sims of RIM those are [protected], [protected].
From number-[protected] they deduct 2hrs58mins and its validity was 27/02/2010 but they finished its validity on 13/11/2009. Sir unfortunatally I deleted SMS containing the validity now I have no proof to show what should I do?

Reliance telecom prepaid — Deduction in balance

Hi,



I am a Reliance prepaid mobile customer. Very oftenly i have observed that reliance is activating service like garden tips n all by its own...No phone calls, no message still they are activating serices on their own and charging from the balance. This is height by every month they cut the money from account.

I request you to take hard steps to stop this kind o[censored]njustice to customers.

Thanks,

Kaushal Rajvir

[protected]

Reliance /A/c deduction — Deducting A/c Balance

Dear Sir/Madam

This is one issue related to Reliance GSM Service
I am Using Reliance GSM Prepaid Mobile from last one year
From Last 10 Months i am in Roaming
Whenever i recharge my account "the service provider deducting the A/c balance unnecessarily withoout any reason" & defaultely they are giving other service without subcription & deduction the amount for the same"
two time i unsubsribed after contacting to customer service but now today again they deducted Rs. 30 by giving message "Your subscription to Mitti Ke rang service has been renewed for 30 days"

Request you to look into the matter & help me regard in this issue
My Reliance GSM No - [protected]
Name -Prakash


Thanks & Regards
Prakash

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCom Care