Reliance Communications Complaints & Reviews

Dear sir,
I am having reliance gsm SIM prepaid. Unnecesory they use to deduct money(balance) from my account when i call to customer care they say you have activate jok/shero-shayeri/fun/cricket/internet pack thats why your money has been deduct. i am fade up with this relience. I was checking TRAI website for complaint but they have not mention the procidure to complaint.
they deduct money and i am not able to complaint. they are just sucking the blood. what to do for the legal procedure. kideley let me know.

regards
ravi tiwari
80102555**

My reliance no. is not working. I am getting the message: to resume services contact customer care. They shut down my services yesterday night. 2days back I recharged it with 200. Kindly tell me what is the reason, I'll submit the docs if they are missing. Resume my services or I am going to the consumer court tomorrow.

I am frustrated, I have ~Rs 90 balance and I cant even talk to customer care. Kindly resume my services.

Hi,
I am new customer to reliance bearing mobile number +91 [protected] in Maharashtra circle. my balance was more then 250 rupees while I have switch off my mobile due to visiting my native village in orissa. now the balance in my account shows Rs 5/- while I have again switch on my mobile. as my mobile is switch off and i am not using above number since last 1 month also I have not active any service.so money should not be deducted from my account.

I have requested customer care to deactivate all my service before recharging to my mobile and also got a conformation from them that there is no service activated to your number.

Now on contacting customer care they told so many service is activated in your account like bollywood service, fusion service, VAS etc. and they also told me that we can't refund your money and disconnect the line from there side. As my number is switch off since last 1 month how this service are activated. It is cheating to the customer.

In case of switch off mobile how the service are activated and balance is deducted????

please let me know why by balance is deducted and take the necessary action to refund the same amount which are deducted from my account. otherwise I am bound to surrender this connection.

I am very sorry to inform that your reliance customer service is the worst.

I am (T.Surya, S/o Suri babu Thiparthi) using broadband and fixed land line service with the below mentioned details, requested to terminate the services immediately on 10.09.12 as we are shifting house on 22.09.12 and intimated the same 12 days in advance. But till now the services were not terminated, apart from that i got the broadband bill for the period of 19.09.12 to 19.10.12 which i am not going to use the service. Waste of money for me as i have to pay the bill for the service which i haven't used.

Broadband connection details:

User id:[protected]
Phone no:[protected]
Billing account no: [protected]
Ref no:[protected] Termination request on 10.09.12, 9:15 PM)

Fixed line details:

Phone no:[protected]
Billing account no: [protected]
Ref no:[protected] Termination request on 13.09.12, 10:05PM)

On 25.09.12 & 26.09.12, once again i called customer care and requested to terminate the services immediately as the status of the service was still active. It is ridiculous that no one responded properly and din't gave correct information.

In dismay i wrote mail to [protected]@relianceada.com mentioning the above complaint, which was given by customercare staff (Mr.Lokesh), but got the return mail saying that the mail was not delivered.

I hope this get to concerned reliance officials notification and shall repeat to other customers.

I recharged my reliance net-connect account (no-[protected]) on 22nd September,2012 at around 11 pm with unlimited prepaid plan of 98 Rs which gives me validity of 2 days and unlimited net usages. Along with that I also recharged Rs 20 in the same number which added to my core balance as 18rs and some paisa.(because to access network there must be some minimum amount in my core balance). Till 23rd September 2 pm it was all well. But then in between 2 to 3 pm they started deducting my core balance though i was using unlimited plan. In no time my core balance become zero(21 paisa actually) and my line get disconnected. I called the customer care (no[protected] and asked the reason, then he assured me that it might have happened by mistake I shall get my money back. But I cant wait for that because my validity was for 2 days only. I told him about my problem and he suggested to recharge my account with Rs 20 to access net immediately, he also assured that it will not happen again. So I recharged Rs 20 again which went to my core balance, and I started using the connection but within a few minute the same thing happened again and my core balance again went to Rs 0. Now I called the customer care and he(named RAHUL SOURI, as he told me) took my complaint (no-[protected]) and assured me the solution will be given within 24 hrs. On 24th after waiting for 24hrs i called the customer care and checked for solution, but there was no solution. Instead they gave me another complaint no[protected] and transferred my call to floor manager (NISHANT, as he told me). He said he will personally look into the matter and forwarded my complaint to the technical team and assured that I will get back my money (if my complaint is true) within few hours so i can use my unlimited plan within time. After few hours I called again but this time they gave me a time line of 48 hrs. After 48 hrs on 26th I again called the customer care to know the status, but now they told that their technical committee has not found any record of deduction, so money cant be funded back. I argued with him and finally he transferred my call to their floor manager (STEVEN), who again gave me the time line of 48 hrs. Now I am faded up with their behavior. My question is-
1) Can I get back my total 40 Rs which was wrongly deducted from my core balance?
2) Can I get an extended validity for my Unlimited 98 plan which is ended due to their fault?

i am not getting the paper bill against my mobile phone connection except the first month's bill,and i have complained this at their customer care so many times,but every time they say that from next month i will get the bill from the running month or the next month,but the result is same,so please help me out.

Dear Sir
I have a pre-paid connection of Reliance Mobile (CDMA) [protected]. I had activated DND services after within a week of activation of my mobile connection. But after two months again sms come started. I complained to Reliance customer care. Sms stopped after one month. But after two months again sms come started. I again complained to Reliance customer care. Again Sms stopped after one month. It is happening with me continuously from 6-7 years. These days, I am receiving 10-15 sms and 2-3 calls daily. I have been harassed badly.
Please help me to stop sms permanently.
Thanks & Regards
Vivek Kapoor
[protected],
Mohali, Punjab.
k.vivek.[protected]@gmail.com

Today's SMS
1.
Date:26/09/2012, Time:14:28 From: [protected]
LOCATION MATTERS:"BEST HOMZ:offers 1BHK, 2BHK,3BHKon CHd-Kharar HIGHWAY,[protected]@18.19 Lac onwards. Inaugural Offer Call [protected],[protected]must visit site
2
Date:26/09/2012, Time:14:27 From: [protected]
LOCATION MATTERS:"BEST HOMZ:offers 1BHK, 2BHK,3BHKon CHd-Kharar HIGHWAY,[protected]@18.19 Lac onwards. Inaugural Offer Call [protected],[protected]must visit site

I have taten postpaid reliance net connection.The reliance store hide many things at the time of purchase.
So i discontinue to use the device.I have outstanding of around 1100 to pay,which i think is not true.
The reliance is disturbing me many times for one year.Asking that calling from courier company & asking address.They have done it more than 10 times.Today a call came from-[protected].A girl called me.She used abusive language.Which is very painful.

Reliance sell the products forcefully with malacious intention & use this type of bad practices to disturbe citizen.There should strong action agnaist these private companies.

Hello everybody,

I have been billed continuously by Reliance Communication mobile service providers, in fact i don't use a reliance mobile.
They have entered our names and contact address for other customers and trying to collect the amount form us.
To wonder, they have also send us a letter form a lawyer to collect the money. Please everybody be aware of this shameful act by
RELIANCE COMMUNICTIONS.

My number-[protected]

The service for saregama,hungama etc get activated automatically n repeatedly although I didn't apply for them and my balance gets reduced. What's their process I can't get it....I have reported this several times to the customer care but they seem to be neglecting....I don't need these value added services though my balance cuts anyway....what to do about that????

Dear Sir

I have a reliance prepaid no. [protected] from Bihar.
I am in Karnataka right now so I am on roaming.
Reliance communication is following a mal-practice of automatically deducting the balance for the Value Added Service which I haven't opted for.
I had been pre-informed about this by a message from Reliance Communication, so I called at the Call Center[protected] to deactivate all the Value Added Service, as the toll free no. 198 and *333 were not working. (Here I aques Reliance Communication for another mal-practice of making the Toll-free number unavailable).

But as the message said, the amount Rs. 30 got deducted on 23rd Sept 2012. When I called the Call Center at[protected], I got to know that I was also charged Rs. 15 for Voice chat which I was completely unaware of. The guy said that he cannot take complain, and to call 198 to place complain to revert the charges, but since 198 wasn't working I raised for complain for 198 toll-free not working on 23rd Sept 2012, and was told that it would be resolved in 48 hours. The request no. is [protected].

I tried calling 198 on 25th Sept 2012 in evening, but the number 198 was still unavailable.
So again I lodged the same complain and this time the reference/interaction no. is [protected].

In a summary, I want to raised below 2 complains
1. Deducts balance without information
2. Makes toll-free no. unavailable so need to make call at chargeable no.

Please take the above complain in the interest of general public, and take necessary action so that this doesn't happen to anyone else.
I would say that the company should be made to pay heave fine, otherwise, the company would happily pay the fine as the company would have already gain more using the mal-practice.

Best Regards
Vivek Goenka

Hello,
This is Soumi, my Reliance GSM no is: [protected].
Here I want to use polite soft descent words, but I’m so sorry to inform you that Reliance is the most pathetic, disgusting, irritating network service I have used in my entire life.
In this past 15 days I have called your customer support executive junior and senior more than 20 times religiously every damn day to deactivate my automatically activated services and begging back your customer executive to give me my back money.
The day I recharged my no with Rs 110 from that very day I have started facing the problem.
I DON’T WANT ANY CALL/MESSAGE/PROMOTIONAL SERVICES FROM RELIANCE, PLEASE STOP IT EMMEDIATELY.
Hereby attaching few of the complaint no as I lost the other 5-6 complaint no:
[protected], [protected], please do the needful ASAP.

Regards,
Soumi

Respected sir,
I am Nishant Sharma from banglore,i am a banker by profession & i had purchased a postpaid reliance net-connect dongle with number "[protected]" from reliance home delivery services on 20/06/2012.They had promised me to provide a speed of about 2.1 Mbps in an unlimited plan of 750 Rs per month.In the starting days the speed was quite good.but after 15 days the speed had reached to 100 Kbps maximum.At that time i had complained to their customer care more then 20 times but no resolution had been provided to me then in the month of september i had recieved a call from their side that if i'll recharge my account with 2000 Rs then they will provide me a better speed in the same plan.for that i had already recharged my account with 2000 Rs but after that also i am facing the same problem.i had called them many times but they are not providing me any solution for this problem.

This is the recent complaint number[protected] .

So i request you to please take appropriate action in my issue so that i would be able to do my work properly.


Thanking You
Nishant Sharma
ICICI MANIPAL ACADEMY
SURVEY NO-36,CHOKANAHALLI,
JAKKUR POST,BANGLORE-NORTH
560064(KARNATAKA)
CONTACT NO-[protected]
EMAIL [protected]@gmail.com

Dear Sir/Madam,

I am writing to complain about the services I am offered through reliance GSM.

My name is Arun Kumar and I am a customer of Reliance GSM with the mobile number [protected](Chennai Circle). On 24/09/2012 at 8.10PM, some of the services have been activated by their own without my notice and the amount in my balance Rs 30 has been deducted. Since the services are being activated without my consent (by their own and not by me) I request Reliance GSM to instantly stop all the services and refund the amount by crediting into my account and updating the prepaid balance.

I look forward to hearing from you soon,

Yours Faithfully,
ARUN KUMAR
MOBILE NO [protected]

i have been facing problem with my reliance network as in whenever i get my account recharged they would activate some pack automatically and keep on deducting money. and even i[censored] call the customer care they would say that our sever is showing that u have activated a pack even though customers do not activate any pack. It is problem with there server so they should check with it rather than taking money from customers pockets.

I Satya Kam Jawal is the user of Reliance Smart 3G GSM number [protected]. On 23 September 2012, Rs 30 was charged for VAS One 97STalkDP without any prior confirmation by my side from my main balance. The Customer care number [protected] of Jharkhand circle is always busy so i couldnot lodge any complaint in customer care .This is really shameless on the part of this service provider unknowingly deduction my talktime with undue charges withot my permission.
I want all the undue activation done without my confirmation to be cancelled and the deducted amount to be refunded otherwise i will be compelled to changemy portability.

Dear Sir/Madam,

I am shocked and disappointed to be writing this letter to you today. I had the worst customer service experience of my life.

Here's what happened: I have applied for a new Reliance broadband connection and submitted all the necessary documents and paid 1600 as advance and installation fee. From the representative I got the conformation that, it will take 3 business days to get the connection. I even got a verification call from the customer care the next day. But now it’s more than 2 weeks over and still now I have not got the connection. I have called customer care several time, but it’s of no use as I get the same response from them saying as “Our sales department/person will call you by the end of the day” and refuse to give any more information regarding the connection.

Eventually after 12 days I got a call from a representative and now he says that, they do not have long enough cable to make the connection and I have to wait until they get cable. I waited for 4 days, but no calls from your representative and if I call to his mobile no he does not pick the call.

I am sure this treatment is not a regular occurrence, but that doesn't change the fact that I was subjected to it.

Additionally, I would like you to some necessary action. The behavior of your representatives are very unprofessional and unethical.

I would be happy to provide further details if you wish. I can be reached at [protected]. Please contact me regarding the steps you have taken no later than 3 days from now.

CAF No. [protected]

Sincerely,
Achinta

My name is vijay kukreja & i am using reliance cdma network my mobile no. is [protected] ,I am facing call drop problem from last 7 days & i am not even able to talk about this to customer care representative because in between my call is always drop , i call several times to 198 but i fails every time

mane 20/9/2012 ko reliance no [protected] par 130 rs ka recharge karaya tha, but reliance company ne mujhe kuch bhi balance nahi diya, mere pata karane par company ne kha ki koi balance available nahi hai or nahi amount refund hoga, ab bata ye mai kya karu

Mr. Anil Ambani,

It's a direct question about your richness in the world. This is my utter patience to be with your company since last five years. And I have noticed the ground on which you become so big. Sorry...! But I must say that it's nothing but the "Theft Policy". Every now & then your thief company snatch money from prepaid/postpaid balance of your customers like me. And its really very good practice you are adopting to raise money from the market. Otherwise you will have to pay hefty interest in call market or for some other fund raising vehicle. The impression you left over customer mind is very dark, unethical, never again considered like. So pathetic of your bloody business where you frame your seek policies with the help of highest inefficient customer care services and robber mind like finance people. God Bless You and Your .........Company. I can abuse you and your support team badly but you all don't deserve even these words. I must suggest you to expand your legalized robbing business from telecoms to some more other sectors as you are doing now. As your political lobbying is very much strong. Thanks to your brothers politicians.