Reliance Communications Complaints & Reviews

Sir, 500 meter ki duri par mobile tower hone ke baad bhi pichle 10 -15 din se reliance tower ke signal me bhut problem aa rahi hai pure din me keval 2 ghante he signal rahta hai baki time Mobile me signal he nahi rahta. Maine ies matter par Customer Care ko bhi complaint kiya tha lekin 2 call ke baad vo bhi chuchap bath gaye.......... Aap hi bataea ki ham kya kare. Isi trah signal ki problem rahi to Port change karva kar kisi dusre Service Provider ke pass jana padega....

Thanks

Address:- Ravinder Singh
V.P.O Barwas
Teh Loharu
Distt Bhiwani
State Haryana
Pin 127201
Mob [protected]
[protected]

I think GPRS service doesn't exist at all in Reliance GSM. Browsing internet is impossible using Reliance.
Even a simple 'Google homepage' takes more than 30 seconds to load in a "mobile browser".

And "Reliance GPRS Help-desk" provides the "one and only" solution for all sorts of GPRS related problems i.e. "Get internet settings and switch off the mobile and switch it on after 15-20 mins and try to browsing again" else "contact customer care again."

Lets see if posting a complain here really makes any difference to GPRS service in Reliance GSM.

Sir,
My Reliance GSM SIM No. is [protected]. Ever since I migrated from CDMA to GSM service, the company has been continuously deducting my talk time balance. Everytime I recharge my balance, a sizeable amount is deducted. On complaining to customercare they tell me that I have activated certain services. I tell them that I have not done so and ask them to cancel the subscription if any. They promise to do the same but the same problem persists the after a certain period. I am now so fed up that I do not recharge my talk time balance. I request you to kindly ask the concerned people not to play with peoples' patience in this manner and spoil their own reputation. I request you to kindly stop any further service activation and stop making unauthorized deductions from the balance. I also request the company to refund the cumulative amounts that have been deducted from my account so far.

Thanks and regards
Juzar Mufaddal K

Hi,

I closed reliance broadband connection few months before. After final settlement I am eligible for refund which is also reflect on the bill, but still I didn't get refund for the same. My customer a/C no.[protected]

thanks
lakulish
cell:+[protected]

i m relaince delhi based gsm postpaid user i have a strong complaint about relaince gsm company they charged every month approx 250 to 300 rupees in my billing mentioned VAS which i nver used when i called customer care numerous times they said u used rworld which i nvr did that n they said u download game from indiagames also nvr happened by my side then i asked for deactive my this VAS service they canot deactive this i m suffering from last 4 month now i think to throw this no in garbage ...can anybody help me

I had activated reliance gsm unlimited whatsapp and facebook plan of Rs.16 by dialing *777*16#
and after activating still when using fb and whatsapp my balance is deducted
and after using m.facebook.com also..
my balace got deducted..
then i called cust care bt he talked to me badly and disconnected my call tht i dont know why i called for and also blocked my call to cc..nw i also unable to call them and my balance is still deducting..
So please help in this and kindly solve my problem..they already deducted the balance for plan and still deducting balance for using services..
Please kindly take an action concerning this.
My phone number is: [protected].

Hi,
I was reliance prepaid internet costumer for about 3 years now. I moved to post paid very recently in deceptive manner and Customer service is not taking any action what so ever. Either the market people don’t have full knowledge or they into deceptive practices to gain few customers for their own benefits . I was using prepaid Rs 3000 pack for 18 GB untill this migration for about 3 years. I got call from reliance marketing lady promising me netconnect+ plus tariff for 3.1Mbps speed for rental 250, 500, 750, 950. I was tempted because she(Shyamal) said I get 23GB for Rs500 a month. So I told her I’m interested to take up the plan. But before going saying yes I asked her what’s the catch here, she said nothing you get 3.1Mbps for browsing but for downloads speed is less.I I said ok. After the migration to post paid is over to my irony, I could not get connected at all, sometime later I tried 1x speed after speaking to SHARMILA(who processed my pre to postpaid migration taking over from Shyamala) told me it will take few hours to get full 3.1mbps speed.
After this I tried and tried in HYBRID ,HSD and 1x speeds to check if I’m getting any better speed. In a day or 2 Shramilla consulted some one and told me that I only can get 1x speed. Mean while I registered a complaint[protected] that I can only connect in 1x speed, next day I get message my problem is processed. When Called Customer service and told the whole case about How I was deceived by marketing guys and registered anther complaint[protected] on 22 OCT, Asked them to either give 3.1MBPS or put me back to Prepaid immediately. Till now no replay from reliance.
Its total irresponsibility from such well respected brand of Indian and it has no sense to serving or helping its customers. I trusted Reliance as good brand but they are shattering the trust I have in them.
Even reliance dose not keep complete information on internet for especially for prepaid customers,
I say this because the page
http://www.reliancenetconnect.co.in/index.php?option=com_content&view=articl...⇄
only says speed base tariff for Rs 500, But it dose not say its 256Kbps, But they give all other information and IT IS MENTIONED IN NETCONNECT+ TARIFFS, instead for 1x, Because it connects only in 1x speed it should sold as 1xspeed connections.
TOATAL FRAUDULENT information from reliance.

RELIANCE , IF YOU HAVE ANY LOYALTY TO YOUR CUSTOMERS please help me in this issue
MY Complaint no is complaint[protected]

My Modem no; [protected]
Markting ladies who called me is SHYAMALA ( cell no [protected])
Lady who processed my connection is Sharmila ( cell [protected], land line [protected])

OTHER THING I get only speed of 5 to 15kbps speed where ever I go. fortget about 3.1Mbps I can use dailup in such case.
MY WORK IS SUFRRING BECAUSE OF THE CARELESSNESS of RELIANCE AND ITS EMPLOYEES.
I HOPE at least now you do some thing for me.
Regards
ANIL ([protected])

My reliance number is [protected]. I have just received an sms saying amount charged for vas hungama gsm is Rs:30.00. I have not subscribed to any such things and 30 rupees have been deducted from my account totally unfairly.This is very disgusting and i feel really harassed..!!!

I would suggest you look into the matter immediately and please give my money back. I strongly say again that i have not subscriber(or used) any such service. Please stop the service ad refund my account balance. It is very hard earned money and you dont have any right to take it away like this.

Please refund my money at the earliest.

I had very high regards for reliance as a company, please dont prove me wrong and refund my unfairly deducted money.

Waiting for an early response.!!!

reliance mobile company reduced my balance without any prior information bearing mobile number [protected], they deducted my 28 INR from my main balance. Regarding this i had spoke to the costumer service desk of the company but there is no favorable replay from them.
Please take concern my valuable time that i spend for this compliant

Hi

I have taken an internet connection from Reliance in Mumbai. It was a 6 month advance rental plan (Unlimited). The executive collected Rs. 2800 including installation and taxes and he promised no further charges for next 6 months. Now, in the first bill, I am asked to pay Rs. 200 additional as installation charges and my connection is cut off now due to non payment of this extra charges

Unless I pay additional Rs. 200, they wouldn't reinstate the connection nor will I get refund of the advance rental. This is cheating and stealing by Reliance. The call center guys are also hopeless, the executive is not picking my calls. Please help in quick resolution

Best wishes
Raghuram KS
+[protected]
Reliance A/c no:[protected]

sir/madam,
I complaint about reliance gsm port. bsnl to reliance gsm changes reliance gsm my no , i was submit two time id proof but this time also not update id proof,complaint mobile no [protected],activate some packs cut money i call 198 care and ask bal not cut in account,please submit your proofs and after bring back bal that told.
alt moblie no [protected].reliance agent no [protected]

I hold a net connect data card ( No. – [protected]) under my name. the data card was originally under the name of my father, Mr. Jagdish Behl till July 2012. I have put a request for cancellation in July as my father has left his job the data card expenses were reimbursed by his company.

After I placed request for cancellation, I keep on receiving calls from Reliance call center to retain this number at some lower monthly rental. After some calls they gave us the option to transfer the number to anyone in blood relation. After inquiring that the same will take Rs.500 as transfer charges, we again refused and told your guys to transfer. Again we received call one day that the transfer can be done free of cost because being a old client . We finally agreed to transfer to my name and went to your store in DLF Galleria market, Gurgaon and deposited all documents in August. We were told to clear all the old dues and we have paid Rs 900 in lieu of that.

Surprisingly in October's the transfer charges of Rs.500 are generated. When contacted your call center, they refused to agree to explanation and told me to tell the name of person whom I discussed and earlier records.

Sir, as you are aware, no one can record such a telephonic discussions and recall the names of your call center guys after 3-4 months. As I am not receiving any response for your call center team, request to please resolve this matter appropriately.

I made a bill payment of Rs 270.00 on October 26th' 2012 against regular statements and requested Reliance to waive the addtional expense of Rs. 500.

Surprisingly I received an email on October 29th' 2012 that my data card number is terminated. I request to please push Reliance to activate my number and waive of these additional charges.

Thank You

Vinay Behl
Reliance Net Connect Data Card No. – [protected]

I made an online recharge for reliance's 3G Data services via the Reliance online website on 27th October 2012 on my Reliance GSM no. [protected] for Rs. 3000 (30gb of Data for 6 months validity (receipt id is AMIR[protected] followed by a recharge of Rs.109 as talk-time on my number (receipt ID is AMIR[protected]

till date, I have not got my balance of Rs. 3000 (30GB data with 6 months validity) and my recharge for the purpose of my talk-time has been drained almost instantly.

I filed two complaints via reliance customer care, complaint ID[protected], and without the resolution of my problem, after two days I just receive an SMS saying that your complaint has been resolved, with me neither receiving my money or my balance for which I paid for.

How such a company has received an award for the best customer service puzzles me, and regardless of whether I receive my balance for the services I paid for or not, this is my last financial transaction with this company, I have to say that I am very dissappointed in reliance for treating their consumers in this manner.

looking forward to a reply and a resolution at the earliest

Dear Customer,
As per the discussion we have tried for the replacement of Dongle but it is not the concern of Reliance as the Dongle is yours own property which was purchased by you from the Store and not from the Reliance Gallery and one thing is also not at all concern when your Dongle is not under warranty.

If you are interested in closing the same then kindly make the payment for which the amount is already forwarded to you as this is the only amount for which the waiver will be passed and your a/c will be closed.

Regards,
Mr Naik
On Sun, Oct 28, 2012 at 11:41 PM, AMRUT KULKARNI <amrut.[protected]@technovaindia.com> wrote:
Dear Mr.Amin Naik,

This is with reference to our telephonic call regarding about this a/c number.

According to our discussion; I would like make this point once again that I am in touch with Reliance from June 2012 but no any communication from them.

As you said I am ready to pay 1986/- as per your request but in this case you need to provide me New Reliance Dongle kit and take it back old one. I don’t have any problem.

Or else I am ready to pay 1100/- as per my last communication to you.

Just like to correct here that with reference to your last communication that I am not paying whatever I like. This is based on as per last communication from your end and actual facts which I am facing as customer from last June 2012.

Thanking for your cooperation & understanding.


Regards,

Amrut Kulkarni | TechNova Imaging Systems (P) Ltd.
Software Applications
Plot No. E1/E2/E3 M.I.D.C Taloja | Dist.Raigad |
Navi Mumbai | Pin 410208 | MH – India |
Cell : +91+[protected] | Web: www.technovaworld.com

From: Makers Enterprise [mailto:[protected]@gmail.com]
Sent: Tuesday, October 23, 2012 3:35 PM

To: AMRUT KULKARNI
Subject: Re: FW: Reliance Final Reminder Notice A/c No :[protected]

Dear Customer,

As a mutual understanding the fianl offer can be Rs 1986 /-. This is the only amount which can be approved as a waiver and the account will be close for which you will get the closure letter for the same not just on verbal terms to say you pay whatever amount you like.

Kindly make the payment so as to close the dispute and a/c O/s dues.

Regards,
Mr Naik
On Tue, Oct 23, 2012 at 3:30 PM, AMRUT KULKARNI <amrut.[protected]@technovaindia.com> wrote:
Dear Amin,

Please minus the 1000Rs repairing charges from that also. I not calculating my petrol conveyances to reliance gallery and repairing center

I don’t mind to pay[protected]=1186 to reliance and I will send you the receipt number.

Thanking for your cooperation and understanding.

Kindly let me know.


Regards,

Amrut Kulkarni | TechNova Imaging Systems (P) Ltd.
Software Applications
Plot No. E1/E2/E3 M.I.D.C Taloja | Dist.Raigad |
Navi Mumbai | Pin 410208 | MH – India |
Cell : +91+[protected] | Web: www.technovaworld.com

From: Makers Enterprise [mailto:[protected]@gmail.com]
Sent: Tuesday, October 23, 2012 3:22 PM
To: AMRUT KULKARNI
Subject: Re: FW: Reliance Final Reminder Notice A/c No :[protected]

Dear Customer,

As per the Trails history of yours inconvenience cause by the Reliance Store for which you have stop using the Dongle We hereby offer you the Settlement Amount of Rs 2186 /- so as to close the account.

If you will make the payment kindly forward us the Receipt No so as to close the account.

Regards,
Mr Naik

On Tue, Oct 23, 2012 at 3:06 PM, AMRUT KULKARNI <amrut.[protected]@technovaindia.com> wrote:
Dear Amin,

Please forwarding as per your request.

Regards,

Amrut Kulkarni | TechNova Imaging Systems (P) Ltd.
Software Applications
Plot No. E1/E2/E3 M.I.D.C Taloja | Dist.Raigad |
Navi Mumbai | Pin 410208 | MH – India |
Cell : +91+[protected] | Web: www.technovaworld.com

From: AMRUT KULKARNI [mailto:amrut.[protected]@technovaindia.com]
Sent: Monday, October 22, 2012 11:36 PM
To: 'Amin Naik'
Subject: RE: Reliance Final Reminder Notice A/c No :[protected]

Dear Mr.Amin,


Please follow the thread and see there is no any single word communication from your client in written on this.

Thanks,




From: AMRUT KULKARNI <amrut.[protected]@technovaindia.com>
Sent: Tuesday, June 26, 2012 5:04 PM
To: 'Netconnect.[protected]@relianceada.com'; '[protected]@relianceservice.co.in'
Subject: RE: Netconnect +[protected]

Dear Reliance,

Please cancel this account due to there is no any customer care from your end.

Regards,

Amrut Kulkarni | TechNova Imaging Systems (P) Ltd.
Software Applications
Plot No. E1/E2/E3 M.I.D.C Taloja | Dist.Raigad |
Navi Mumbai | Pin 410208 | MH – India |
Cell : +91+[protected] | Web: www.technovaworld.com

From: AMRUT KULKARNI [mailto:amrut.[protected]@technovaindia.com]
Sent: Thursday, June 21, 2012 10:42 PM
To: 'Netconnect.[protected]@relianceada.com'; '[protected]@relianceservice.co.in'
Subject: Netconnect +[protected]

Dear Reliance Netconnect,

I am using you reliance dongle and facing lot of trouble with this due to it’s not recognizing the device driver.

Already I visited your service center twice and need to pay almost 1000 Rs. against that.

Today also visited Reliance Web World Kharghar and didn’t received any proper response from your store.

So like to request to you kindly arrange your engineer or else please provide me free replacement or else cancel my account.

So if you couldn’t able to provide service then please ask to your call center don’t call up for payment.

Thanks for your understanding & cooperation.


Regards,

Amrut Kulkarni | TechNova Imaging Systems (P) Ltd.
Software Applications
Plot No. E1/E2/E3 M.I.D.C Taloja | Dist.Raigad |
Navi Mumbai | Pin 410208 | MH – India |
Cell : +91+[protected] | Web: www.technovaworld.com

From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Wednesday, April 11, 2012 9:58 AM
To: AMRUT KULKARNI
Subject: RE:'Reliance=[protected]' FW: reliance bill

Dear Customer,

Thank you for writing to us.

The bill by E-mail facility is active on your Netconnect + number [protected] and you will receive the
bill on your registered E-mail ID amrut.[protected]@technovaindia.com within 96 hours from the bill
generation date.

Soft copy of bill is attached herewith for your reference.

Your late payment charges of Rs.100/- has been passed and same will be reflected in your subsequent
bill as a adjustment.

As per our database your service is active.

We request you try to access Internet.

If, you face any issue then revert.

Thank you for using Reliance services.

Regards,

Bhupendra Kushwaha
Customer Care
Reliance Communications Ltd.
For further details, you can visit our website http://www.rcom.co.in or write to us at
netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555
&[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all
RCOM services. Please register yourself on the portal. For difficulties in registration, please write to
[protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail
(including attachments). Requesting you to please create a shorter message (including attachments) with
size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject
to change without prior notice. This electronic message transmission contains information from Reliance
Communications & is confidential or privileged. The information is intended to be for the use of the
individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy
distribution or use of the contents of this information is prohibited. If you have received the electronic
transmission in error please notify us immediately.

-----Original Message-----
From: AMRUT KULKARNI (amrut.[protected]@technovaindia.com)
Date: Tuesday, April 10, 2012 01:21 PM
To: CorporateCare Email ([protected]@relianceada.com)
Subject: FW: reliance bill

To:
[protected]@relianceada.com ([protected]@relianceada.com); [protected]@netconnectada.com
([protected]@netconnectada.com)

Subject:
FW: reliance
bill


Dear Sir,

I received reliance bill on March 27th 2012 and this is happening from your end continuously from last four months.

Recently once again I logged the complaint with the reference number [protected] with Mr. Santosh Vishwaverma.

He is asking me to pay 100 Rs. for late charges but this is problem is happening from your end continuously. So please you
need to send ebill on time so it is easy to pay the bill.

Presently connection has been disconnected from your end and I like to request you to kindly activate on urgent basis.

My reliance data card number is [protected]


Thanks a lot.

Regards,
Amrut Kulkarni.

From: R [protected] [mailto:R[protected]@myreliancemail.com]
Sent: Tuesday, March 27, 2012 1:40 PM
To: amrut.[protected]@technovaindia.com
Subject: reliance bill



The information contained in this electronic message and any attachments
to this message are intended for the exclusive use of the addressee(s) and
may contain proprietary, confidential or privileged information. If you
are not the intended recipient, you should not disseminate, distribute or
copy this e-mail. Please notify the sender immediately and destroy all
copies of this message and any attachments contained in it.






<<AMRUT.pdf>>



Regards,

Amrut Kulkarni | TechNova Imaging Systems (P) Ltd.
Software Applications
Plot No. E1/E2/E3 M.I.D.C Taloja | Dist.Raigad |
Navi Mumbai | Pin 410208 | MH – India |
Cell : +91+[protected] | Web: www.technovaworld.com

Dear Sir/Madam

It has really been a matter of pleasure for me that i am one of the
Reliance telecom customers but for some reason or what i am feeling
cheated for a few days.I have got my Reliance sim card(mobile no:-
[protected]) recharged on 28/10/2012(at about 12:15 PM) with 77 rupee
plan and was expecting to be charged at 20 paise/min for all R to R
STD calls(excluding first call of the day) but i am currently being
charged all my calls at 50 paise/min.I have also tried to contact
customer care services to get it resolved but not getting the right
kind of solution.

So i am expecting you to get my problem resolved as soon as possible.



Regards,
AMIT KUMAR
Email Id:[protected]@gmail.com
Relaince mobile no:-[protected]

Reliance Communication - Broadband Connection - Customer Name: Mukesh Agarwal - Customer ID: [protected]. Took this connection though it didn't work they collected the billed amount as full and final payment through court by filing a case under TRAI a sum of Rs.2,600/- vide Receipt No.IB[protected] paid on[protected].
Now again I am getting the calls from the RIL for the payment of bill of another Rs.3,000/- odd for which I was never having connection as the instrument fixed at my business place was removed for non payment of earlier bill and the case was filed for the final payment. I request the concerned authority to look into the matter and resolve the same. As getting this unwanted calls annoying and disturbing more particularly after making a payment for the services not used for. I have attempted to resolve this but failed as the callers doesn't have authority to do anything and the seniors didn't came online for the call. The customer case is also not responding.

Hope you do the needful and oblige

Hi,

My name is Swapnil and currently working at Hyderabad, Andhra Pradesh. 6 months ago I was living in Pune, Maharashtra where I brought reliance broadband wireless post paid connection. When I shifted to Hyderabad, I got new internet connection for free @ my residence due to which I closed the reliance broadband connection in the month of May and paid the due amount as well. In spite of this, I am still receiving monthly bills from reliance for this connection. I already called customer care for this issue couple of times and registered the complaint. Every time, the customer care used to tell me that they have logged a complaint and I shall receive a call in next 24 hours which did not happen anytime. At last, I dropped an email to the email id mentioned on the site of reliance broadband and written all the things in the email. For this also, I didnt receive any response from their side. This time also I received an email for October months bill.

Please assist me here....

Thanks,
Swapnil Gawande
[protected]

I had purchased a rim gsm sim from reliance store nearly one year back from that time on-wards company activated any additional services in my no. And deducted the charges from my balance 6-7 times without my consent. When I called back to customer care about complaining the thing always they respond this is a system error we give you your money back and from now on-wards this mistake do not occur. But every time the same mistake occurs. The company didn't take any action for my complaint I had given to the company nearly 5-6 times. This is very hassarssing situation for the consumers.
Please see the matter if you do sometings

Dear sir,

I suffering a lot from last 8 days as i have started the watsup / facebook pack of Rs. 16/- my balance has deducted a lot and asked to as the customer care people they say that we are using internet connection..sometimes they say that we hungama pack have been activated .

my complaint no. is[protected]. complaint as on 26.10.2012
my complaint no. is[protected]. complaint as on 28.10.2012

both the above complaint deals with almost Rs. 80/-

I m FRUSTRATED by recharging the balance every day as we are college student we dnt have time to talk with customer care people and not even get the much pocket money to spend.. we have to manage on what we have.. and here we request the customer care people to solve the problems... but here the reverse thing is going on ...as the customer care people are increasing the customer problem a lot......



kindly look the above matter and do the need full at your earliest.

Govt. has declared MNP fee Rs 19 only. But, Reliance Mobile Store in jind, haryana charging Rs 100. This is too much. Somehow, my mnp request was rejected by my current operator, Reliance Mobile Store denied to refund. Please, do needfull as soon as possible.