Reliance Communications Complaints & Reviews

To the Concerned Person,

I have been using Reliance as my telecom service provider from Aug 2011. From then i have been having problem's with the services. Some times it is Internet some times poor network sometimes additional charges. So i decided to move on to some other service provider after converting my number to prepay. 1652012 i placed a request to convert my number from post to prepay. They asked to pay some additional charges because it will take 5 days to convert my number. I paid Rs 1087.00 to start the process of converting the number from post to prepay the same day in the customer care office. I got a call on the 255 that is after 9 days saying that within 24 hours my number will get converted. However it never happened. Then i called their Complaint office [protected] on the 305 about the issue, I spoke to a Manager called Vanita from that office and she promised that if i don't use the phone for that day my number will get converted. I did not use my phone for that complete day and yet today 315 my number is not converted. I called the same number again and now i spoke to Sagar, he has a new story so say. He wants me to pay extra money since they could not transfer the number from post to prepay in the stipulated 5 days, they want me to pay for the phone calls i have made but the matter of fact is my number should have been a Prepaid number by now so since they are so incompetent why should i pay. Hypothetical situation they will not convert my number for another 3 months so they will expect me to pay for that also. I have recorded conversations with both the employees of Reliance Telecom to prove that i am right and they have agreed that it is their mistake, but they are saying that they wont reverse the charges.

sir please deactivate caller tune service on my mobile no.([protected]).

I have a reliance netconnect post-paid connection. The speed has been pathetic right from the start, and the people at customer care keep giving useless advice about clearing cache and turning of[censored]pdates, they do not understand that the problem is at their end. In all their advertisements, reliance advertises in big bold letters, that one gets speed upto 3.1 mbps. However, the customer care representatives themselves refuse to take the complain, because they say that their average speed should be around 100kbps, which is about 1/30th of the advertised speed!! After the data is exhausted, instead of 144 kbps speed, I only get 14 kbps, and that if I am lucky.

The connection keeps disconnecting on its own every few hours, and numerous times due to this I have lost GBs of data due to failed downloads. the connection terminates WITHOUT FAIL at everyday 10pm and 6am (maybe for change of day/night tariff which is not even applicable to my plan!) and again I have lost data due to this. Customer care is pathetic and keeps the call at hold for 10 minutes and then keeps telling to clear cache, as if nothing is wrong at their end.

Choosing reliance was a big mistake and I am highly dissatisfied by the service.

Dearsir/madam,

My mobile number is [protected]. It has portable from Airtel to Reliance before one month. I have submitted all the documents required... Suddenly from today (29/05/2012 ) my sim is deactivated. they say the reason that I have not submitted the documents required.
I donot understand how a sim can be activated even before submitting the documents and if the I contact customer care ...and speak to the team leader....the response I got from them is a request to please go and submit the documents once again at a location..i went there and tried to get my sim reactivated by producing documents once again in vain and they say that they donot accept any documents at that location...I donot understand how customer care can provide inaccurate solutions to people ..even repeated a complaint is logged .

Please take care for me.


Thanks & regards,

Pintu Das,
52, Ballygunge Place,
Kolkata – 700019.

Dear Sir,
My mobile number is [protected]. It is portabled from Airtel prepaid to Reliance smart prepaidbefore one month.
Suddenly it is disconnected from 29/06/2012. I complained to customer care, but they dont care. I am in horrible
situation now. Please help me.

Thanks & regards,
Pintu Das,
52, Ballygunge Place,
Kolkata 700019.

Hi,

Really i am faded with the services of Reliance Post Paid Connection. Without informing they will activate some services & will charge for the same.
If you call them you have to pay 50 paise for 3 minutes but you would not get customer care line and phone line always will be busy.If you get connected they will regret for the same but do not think that your problem shortout here but again they will activate some services without your knowledge. Apart from this recently i had gone to reliance outlet & asked duplicate copy of the bill with outlet seal but they denied to give me & even the behavior of staff was very rude. Please pay attention. I have been using reliance post connection since 2008.
I do not know Reliance Boss is paying attention or not.

Rock
Delhi
Nehru Place

Hi,
My name is Jayanta Chakraborty and my mobile number is [protected], I used the Postpaid Reliance 3G connection and the number I used that time was [protected] after having a lot of speed issue I went to Reliance store and paid my pending amount even made some advanced payment and applied for discontinuation of the connection. Unfortunately the connection was not closed and I got a bill of approximately 3100 from Reliance. Again I went to Reliance store and the store manager Salman told me that I only have to pay INR 2200 and everything will be clear. I paid the amount as he told and thought I am done with Reliance Communications. This incident happened last November 2011. Now after almost 7 months when I am in Orissa and came to one of my closest relater's home to admit him to Hospital the horror story starts from this worse company.

I got a call this morning about 11 O' clock (28th May 2012). One woman called me and asked me to pay a Bill of INR 1148 and told that I have to make the payment within 4 pm otherwise she will file a case against me at Mumbai local court. I repeatedly requested her to give me 2/3 days’ time as I need to talk with the Reliance store manager and need to clarify why that time he didn't tell me to pay the whole amount. But she was arrogant and asked me to pay the amount by calling my friends or parents and confirm the payment within 4pm, and send me an SMS containing my Reliance ID, number and 4 pm timing. I then called the Reliance Customer Care and got the number of Reliance Secretariat office, after calling them I explained everything and told them I will pay the amount if there is any confusion after returning to Kolkata. This guy from Reliance Secretariat office was very gentle and told me not to worry and told me to tell the collection person that I already talked with Reliance executive. To my surprise that arrogant girl again called me at nearly 5 pm and asked me if I already made the payment. When I told her that I already talked with Reliance Executive she told me that she don't care and forwarding the case to Mumbai local court and I might have to come to Mumbai court to settle this. She was arrogant and her behavior was very rude. After that again I called the Reliance Secretariat office. A very well-mannered and gentle person received my call and after I explain him everything he took the number of that girl putting me on hold talked with that girl and later told me that she will not irritate me again and I came to know that the arrogant girl's name is Payel Sharma. After that I called Payel Sharma this time her voice was normal and she told me that she wouldn't bother me again and I can make the payment as told by the person from the Reliance Secretariat office.

Now my query is Payel Sharma might be a very lower class girl as these kinds of persons are from collection departments. Isn't it Reliance's responsibility to teach these kinds of people how to behave with people? I haven't heard from Reliance for last 7 months, suddenly after 7 months when I am out of my home town and came to admit one of my closest relatives to hospital what is the point of creating this kind of tension. She was arrogant, very ill-mannered and not ready to hear anything, I was lucky I got in touch with a very gentle person from Reliance Secretariat office or else she might have created more problems for me.

Payel Sharma called me from number [protected] to my number [protected] on 28th of May 2012 morning 11am - 12-30 pm and evening 5 - 6 pm. I used several products from many other companies but never faced such an illiterate and ill-mannered woman. This is the worst experience I had. I thank the people who read this long post. Please think twice before using any kind of postpaid connection from Reliance. They are unorganized and their customer care service is terrible specially if any miscommunication happens their collection department will treat you with no respect as you can expect from these illiterate, lower class women.

And if any Reliance executive reading this, my humble request is, please take necessary steps against these persons like Payel Sharma to regain our faith.

dear sir,
i want to tell u that, i always used to recharge my reliance gsm num [protected] with the top up Rs.200.
and i get full talk time of rs 200 and also get 50min for reliance to reliance local call.
there is a num to know about prepaid offer that is 151515.
the sceme offer is also advertise by this till now.
i recharge my mob, but i got only rs.175 talk time.
i contact to customer care, but they didn't listen me. and said to me that this offer is changed,
bt on that prepaid offer num the advertisev till now about that offer,
and refuse to take my complain.
so, i want to request u that pls help me with this matter.
thanking you....

Dear Sir/mam,
My wife is using a reliance no [protected] which was terminated without any prior notice. She recharged(top up) her no with 150 rupees and the next day, mobile no was terminated with no explanations given. We did contact the customer care in the city and by online and they are not giving us a proper explanation. the explanation they gave was that the documents were not submitted which is utter rubbish because we have been using this no since 2009 and if that was the case I couldn't use the no at all.
My number has been linked to my bank accounts, and other website as a contact no, which makes it more harder now. I would like to get my no back, and if they still have a reason, my recharge amount of 150 rupees.

Dear sir,


I have an internet connection from reliance on dt 18.01.2012 i had work with this for two months I have no dues , but they are disconnect my connection without any information. when I talk to reliance customer care they are said you have a due ( I received the bill on 19.04.2012 , bill due date was 05.05.2012) . when my due date is 05.05.2012 they are disconnected my connection on 24.04.2012 midnight before 11 day how can it possible .

I had lodge complaint by phone & e-mail (On Date 26.04.2012) I faced many problem to complete my work without internet but till date they are not solve my problem alternately they harass me.

I attached the trailing mail for your reference.

Kindly look into the matter

Awaiting for your kind perusal.



Thanking You
Manoranjan Biswal
Mob: [protected]

My name is Rohit Jain my Reliance prepaid mobile number is [protected] and I using this from four to five year approx. My balance had been deducted three times without any confirmation under VAS activity within last 40 days. Even I called on helpline number 198 to stop all my VAS and request to stop such calls and try to take refund my deducted balance amount. But only once my balance has been refunded.
My brief transaction of recharge and deduction as follows
• Rs.111 recharge in month of April
• Deduction Rs.30 on[protected]
• Rs.30 on[protected] which was refunded on[protected]
• Next recharge of Rs. 111 and same happened after one week of my recharge
• Rs. 30 deducted on[protected]
I called various times on 198 to refund my amount which deducted without my permission but they told me that services were activated by you from your mobile number. I keep my mobile maximum time in flight mode or switch off mode. My mobile comes in active mode only in evening when I call on two or three numbers. How any VAS can activate in switch off or in flight mode?
I really get furious from this issue and talking again and again to customer care numbers. I do not have enough time to talk over this and now I request you please do refund my unfair deducted balance amount ASAP otherwise I will withdraw my connection.

Dear Sir,

I am using the Reliance prepaid mobile no.[protected] from a long time. Just 2 days back, my mobile balance was become zero (0), I am sure the balance should be around Rs.30.

I called to the customer care and inquired about the reason. Thesy said that Rs. 30 was deducted as part of some value added service subscription. I said, I never subscribed to any value added service on my mobile by any means upto now. They said it was activated over net and running from a long time. I don't know how it was get activated with out my concern. I asked them to provide any proof like the IP address of the PC from where it was initiated to make it active. But, they said they didn't have that information.

My concern is, how they activate the value added services on your mobile with out your permisiion and confirmation. How can I get my money what ever I lost upto now?

Resquests you to order the TRAI to enforce some policy on the telecom companies to send an SMS to the customer and take SMS confirmation from the customer to activate such kind of value added services.

Sir

We All Are Using REliance At The Village Birasal Where THe Tower Situated But Last 2 Month The Network Not Working And When WE Ask The Engineer Who Came To Visit He Said Dont Know And Not REplying Properly .We Are Suffering A Lots And Not Communicate Our Nearer And Dearer ,So Plz Take Action And Make The Tower Function.

Details Below

State District Name Subdistrict where proposed tower is to be located Cluster No Relocated Tower ID Relocated village Approved Lat Approved Long IP Name Date of Tower commissioning USP1 USP2 USP3
ORISSA DHENKANAL KAMAKSHYANAGAR (P) 59 [protected]-03-O-C BIRASAL 20.9929 85.6779 BSNL 08.05.2009 DISHNET (DISHNET) RELIANCE (RCL) RELIANCE (RTL)


REgards
Villager Of Birasal

I am a Reliance subscriber and I am sending a MNP request to 1900 but not receiving a response at all from 1901.
I have sent it almost 6-7 times.
When I sent a wrong number to 1900, I immediately got a response saying the number I sent is wrong.
This looks to be deliberate and not correct in not giving customers choices to go for.

Dear Sir,

My mobile no:[protected] is activated for DND since long. this beggar firm called Reliance it seems is really bankrupt, thats why they keep on debiting money through caller tune subscriptions & what not. Im really tired telling them each time,

I've not activated for their service. But this one takes the cake, recently, I've been getting sms & calls from some no. like 56694141, 56694973, 56694973, 56694608, etc, day in day out, which is worse than sheer harassment.
This pathetic organisation has even debited some Rs 34/- from my bal stating, I have subsribed to some sleazy voice call service & made calls to them, which I'vnt in any case.
Its now 3 weeks, since I spoke to a named Mr. Dipak De, from their Appelate Office, who it seems like a robot on tape, who did not even have the basic courtesy to understand even what I was saying, forget assisting, he flatly refused the refund & mumbled something, like action will be taken & those messages will stop, which havnt till now. Webworld is as good as useless, I've even mailed the directors, which elicited no response. This is not surprising, since, maximum MNP is from Reliance,
Please guide me, as what action can be taken against this pathetic half bankrupt company. Can a police complaint be initiated or how to contact TRAI to request them to convert this half bankruptcy into permanent closure.

Regards

Nikhil

I am customer of reliance communications.using cdma services.
2 months back I was subscribed missed call alert service due to
reliance network problems.on 21st may 2012 i recived missed call alert
renewal subscription message along with unsubscribing process i. e, To
unsubscribe SMS Unsub 1004 TO 155223. right now I don't need this
service.so I replied on that day with message Unsub 1004 TO 155223
but today (24may2012) they charged rupees 15 for renewal.as per the
conversation with customer care executive name:ankitha, if I want she
can disconnect this service but money refund is not possible.
now I want know for what purpose these unsubscribe toll free numbers
and use to the company with this cheating,misleading.

regards
[protected]

Dear Concern,

Pls helpout and save the customer to reliace,

Ac debiting without any further notificatio'pls read my sad story.

Pls take this mail very serious.as now i am suffring with reliance reliance debited account scheme.my phone no.[protected],


Since 9th of May ac debited worth rs 15.00
Again 14th of May ac debited worth rs 49.00
Again 15th of May ac debited worth rs 49.00 after 17th of may again 35.00 Rs debited from the account and now today 20.00 debited from my account total of the sum is 168.00 in which 84.00 rs credited in my accont by reliance customer care after calling so many time.

As of now i am not in postion to call the customer care.from my no.customer care not reachable,pls take the same up to higher lever and do the needful

Even i have speak so many time to Customer care exicutive,list is below,

My complaint no[protected] is stands........no resolution rcvd from reliance side.pls help out.

Tthanks and regards
kalyan kaundal
[protected],[protected],

I purchased Reliance Netconnect 3.1 Mbps in 2011 (Sim no. [protected]).
I did not get good bandwidth when I was in Mylapore where all other company internet are working fine.
After I moved to Pallikaranai, it become worse. There is no signal coming at all. The led is in RED always.
Only sometime rarely in the evening or midnight it works a bit.

So it is not worth for Rs. 950 I am paying every month. They cheated me while selling by saying plan rate is only 750 per month, but the actual bill coming for 950, after I enquired to customer care only they said it is incluing tax. Why you are not telling the price including service tax and all those hidden costs you people charging.

For sure this is not device problem computer / software problem, it is problem with your service. I guess you(Reliance netconnect) dont have the capacity to provide 3.1 Mbps but selling it saying lie.
I called to customer care many times, there is no use.

Kindly please if anyone from Reliance can resolve it, please advice. Or atleast advice how to cancel the net connection and return the device.

Regards,
Sabapathy
sabapathy_80 [@]rediffmail.com

Hello
I write



Hello
I write lot of mail to customer care officer due our lease line link down last 2 days. Nobody help me about this. Now when I am calling level 3 customer care manager then he told me that our lease line down next 2 days more due to they are changing the instrument location. But at my information this story 1month old.
Problem is nobody not calls me, always when I am calling the customer care then they told me. Nobody cooperate me. I am facing this type of problem last 1 month.
Please find the below mail and please help me.

[protected] Forwarded message[protected]
From: <Enterprise.[protected]@relianceada.com>
Date: Wed, May 23, 2012 at 1:38 PM
Subject: Re: Reliance Service Status Dashboard-ALLIANT TECHNOLOGIES PVT LTD || ETR: N/A
To: Ranadeb Roy - Alliant Technologies <ranadeb.[protected]@allianttechnologies.in>
Cc: CMO.[protected]@relianceada.com, Enterprise.[protected]@relianceada.com, Madhusmita.[protected]@relianceada.com, mns.[protected]@relianceada.com, rcom.[protected]@relianceada.com, roy.[protected]@gmail.com, sankar.[protected]@relianceada.com



Dear Ranadeb,
This is with reference to your Trouble Ticket Number: CNM[protected] logged against the Circuit ID:[protected]

Current Update: - As per update from field team customer Bellovista has surrendered his equipment. Site needs to be rehomed at other location.Field team is working on the same.Kindly coordiante with your service assurance manager for further assistance.

The Estimated Time for Resolution would be: We will keep you updated.
This is with reference to your Trouble Ticket Number: CNM[protected] logged against the Circuit ID: [protected]

Current Update: - We are co-ordinating for field visit at site.Further restoration work in progress.

The Estimated Time for Resolution would be: We will keep you updated.

Regards,
Gurudas


We Pledge To:
-Put our Customers first, understanding that they deserve nothing less.
-Reassure our Customers that we will be there when they need us.
For any queries feel free to contact 24 x 7 on:
Escalation Level 1: +[protected] / +[protected]
Escalation Level 2: +[protected] / +[protected]
Email: enterprise.[protected]@relianceada.com
Escalation Level 3: +[protected] / +[protected]
Email : rcom.[protected]@relianceada.com
* Now you can reach Techdesk Team at NOC by sending SMS on [protected] for latest update of your Fault Ticket.




Ranadeb Roy - Alliant Technologies <ranadeb.[protected]@allianttechnologies.in>
Sent by: roy.[protected]@gmail.com
05/23/2012 01:00 PM

To
Enterprise.[protected]@relianceada.com
cc
CMO.[protected]@relianceada.com, Madhusmita.[protected]@relianceada.com, mns.[protected]@relianceada.com, rcom.[protected]@relianceada.com, sankar.[protected]@relianceada.com
Subject
Re: Reliance Service Status Dashboard-ALLIANT TECHNOLOGIES PVT LTD || ETR: N/A





Hello Kumar
Any Update???

--
Thanks & Regards
Ranadeb Roy
[protected]

On Wed, May 23, 2012 at 10:52 AM, <Enterprise.[protected]@relianceada.com> wrote:

Dear Ranadeb,
This is with reference to your Trouble Ticket Number: CNM[protected] logged against the Circuit ID:[protected]

Current Update: - Service impacted due to comms fail on Bellovista node. Further restoration work in progress.

The Estimated Time for Resolution would be: We will keep you updated.
This is with reference to your Trouble Ticket Number: CNM[protected] logged against the Circuit ID: [protected]

Current Update: - We are checking the issue on priority. Further restoration work in progress.

The Estimated Time for Resolution would be: We will keep you updated.

Regards,
Kumar Ranjan
We Pledge To:
-Put our Customers first, understanding that they deserve nothing less.
-Reassure our Customers that we will be there when they need us.

For any queries feel free to contact 24 x 7 on:
Escalation Level 1: +[protected] / +[protected]
Escalation Level 2: +[protected] / +[protected]
Email: enterprise.[protected]@relianceada.com
Escalation Level 3: +[protected] / +[protected]
Email : rcom.[protected]@relianceada.com
* Now you can reach Techdesk Team at NOC by sending SMS on [protected] for latest update of your Fault Ticket.




Ranadeb Roy - Alliant Technologies <ranadeb.[protected]@allianttechnologies.in>
Sent by: roy.[protected]@gmail.com
05/23/2012 10:18 AM


To
anil.[protected]@relianceada.com
cc
Madhusmita.[protected]@relianceada.com, mns.[protected]@relianceada.com, sankar.[protected]@relianceada.com, Enterprise.[protected]@relianceada.com, rcom.[protected]@relianceada.com, CMO.[protected]@relianceada.com
Subject
Re: Reliance Service Status Dashboard-ALLIANT TECHNOLOGIES PVT LTD







Dear Mr. Ambani
We are using Reliance because of best service. Our account number[protected]Alliant Technologies Pvt Ltd). But last 2 months our experience very bad about your connection. Also nobody not pickup our call and help me. I am calling Mr. Avijit ([protected]) but he told me that he was not taking care of this account so sorry. Again I am calling Mr. Kamelendu ([protected]/[protected], but him not pick up the call.

This is very painful for me.



My Complain Number - CNM[protected] / CNM[protected]

--
Thanks & Regards
Ranadeb Roy
[protected]
On Tue, May 22, 2012 at 6:58 PM, Ranadeb Roy - Alliant Technologies <ranadeb.[protected]@allianttechnologies.in> wrote:
Hello Siddharth
Till our link is down.

--
Thanks & Regards
Ranadeb Roy
[protected]


On Tue, May 22, 2012 at 6:49 PM, <Enterprise.[protected]@relianceada.com> wrote:

Dear Ranadeb,

This is with reference to your Trouble Ticket Number: CNM[protected] logged against the Circuit ID:[protected].

Current Update: -Kindly check the current link status and revert .

Regards,
Siddharth

We Pledge To:
-Put our Customers first, understanding that they deserve nothing less.
-Reassure our Customers that we will be there when they need us.

For any queries feel free to contact 24 x 7 on:
Escalation Level 1: +[protected] / +[protected]
Escalation Level 2: +[protected] / +[protected]
Email: enterprise.[protected]@relianceada.com
Escalation Level 3: +[protected] / +[protected]
Email : rcom.[protected]@relianceada.com
* Now you can reach Techdesk Team at NOC by sending SMS on [protected] for latest update of your Fault Ticket.



Enterprise RCOMTechdesk
Sent by: Madhusmita Nayak/RCOM/RelianceADA
05/22/2012 04:30 PM


To
Ranadeb Roy - Alliant Technologies <ranadeb.[protected]@allianttechnologies.in>
cc
Enterprise.[protected]@relianceada.com, mns.[protected]@relianceada.com, roy.[protected]@gmail.com, sankar.[protected]@relianceada.com
Subject
Re: Reliance Service Status Dashboard-ALLIANT TECHNOLOGIES PVT LTD ETR 22nd May 18:30 hrs.Link









Dear Ranadeb,

This is with reference to your Trouble Ticket Number: CNM[protected] logged against the Circuit ID:[protected].
Current Update: - We are getting it check on priority. We'll update you as resolution progress.

Regards,
Madhu

We Pledge To:
-Put our Customers first, understanding that they deserve nothing less.
-Reassure our Customers that we will be there when they need us.

For any queries feel free to contact 24 x 7 on:
Escalation Level 1: +[protected] / +[protected]
Escalation Level 2: +[protected] / +[protected]
Email: enterprise.[protected]@relianceada.com
Escalation Level 3: +[protected] / +[protected]
Email : rcom.[protected]@relianceada.com
* Now you can reach Techdesk Team at NOC by sending SMS on [protected] for latest update of your Fault Ticket.


Ranadeb Roy - Alliant Technologies <ranadeb.[protected]@allianttechnologies.in>
Sent by: roy.[protected]@gmail.com
05/22/2012 04:15 PM


To
Enterprise.[protected]@relianceada.com
cc
mns.[protected]@relianceada.com, sankar.[protected]@relianceada.com
Subject
Re: Reliance Service Status Dashboard-ALLIANT TECHNOLOGIES PVT LTD











Hello Madhu
Till now link is down.

--
Thanks & Regards
Ranadeb Roy
[protected]
On Tue, May 22, 2012 at 4:14 PM, <Enterprise.[protected]@relianceada.com> wrote:
Dear Ranadeb,
This is with reference to your Trouble Ticket Number: CNM[protected] logged against the Circuit ID:[protected].
Current Update: - Kindly confirm the the current link status.

Regards,
Madhu

We Pledge To:
-Put our Customers first, understanding that they deserve nothing less.


-Reassure our Customers that we will be there when they need us.

For any queries feel free to contact 24 x 7 on:
Escalation Level 1: +[protected] / +[protected]
Escalation Level 2: +[protected] / +[protected]
Email: enterprise.[protected]@relianceada.com
Escalation Level 3: +[protected] / +[protected]
Email : rcom.[protected]@relianceada.com
* Now you can reach Techdesk Team at NOC by sending SMS on [protected] for latest update of your Fault Ticket.


Ranadeb Roy - Alliant Technologies <ranadeb.[protected]@allianttechnologies.in>
Sent by: roy.[protected]@gmail.com
05/22/2012 04:01 PM


To
Enterprise.[protected]@relianceada.com, sankar.[protected]@relianceada.com
cc
mns.[protected]@relianceada.com
Subject
Re: Reliance Service Status Dashboard-ALLIANT TECHNOLOGIES PVT LTD













Hello
Any Update ???

--
Thanks & Regards
Ranadeb Roy
[protected]

On Tue, May 22, 2012 at 12:45 PM, <Enterprise.[protected]@relianceada.com> wrote:

Dear Customer,
Greetings for the day.

Please find current updates for pending fault tickets. We appreciate your cooperation.


SR No
FT Number
CRM ID
Reported Date
Circuit ID
Current Update
1
14734266
CNM[protected]
22-MAY-12
[protected]
We have acknowledged your fault ticket and same is being checked on priority. We will provide you next update shortly.

Thanks and Regards


Enterprise RCOM TechDesk
Thanking you and assuring you of our best attentions at all times.
We Pledge To:
-Put our Customers first,understanding that they deserve nothing less.
-Reassure our Customers that we will be there when they need us.

For Further inquiries feel free to contact us 24 X 7:
Escalation Level 1:[protected]toll free) /+[protected]
Escalation Level 2: +[protected] / +[protected]
Email Id: enterprise.[protected]@relianceada.com
Escalation Level 3: [protected] /[protected]
Email Id: rcom.[protected]@relianceada.com

[protected][protected][protected][protected][protected][protected][protected]
New Facility:You can now register your 'Change Request' on CNM portal using below URL.
http://cnm.reliancecommunications.co.in/cnm/web/onlinemacd1.jsp
[protected][protected][protected][protected][protected][protected][protected]

Dear Sir,

I have a Prepaid SIM from RCOM ([protected]). I have recharge a top-up for Rs. 39 (SMS Pack - Validity for 30 Days). After 30 days they deducted balance of Rs. 39 without intimating me and when i inquired they said it is auto-renewal. I donot want to renew and hence i requested customer care 198 no. but they refuse to register and said it is not unfair.

I want refund/credit of the same and strict action against RCOM for all these mal-practices.

Regards
Sourabh Modi
[protected]