Reliance Communications Complaints & Reviews

Hi,

I am reliance prepaid customer and my mobile number is [protected], and as a part of monthly mobile usage i used to recharge with 599 plan every month(which gives 1800 std mins between reliance -reliance mobile numbers + 30 mins daily to any mobile numbers), but here the condition is your account should have min of 1 rupee regular balance.

So on May15,2012 at 11:04 AM i have recharge a Top-Up Recharge from Reliance communications website which shows the Top-Recharge Vouchers(Rs.)value ,Admin Fee (Rs.),Total Talktime (Rs.) details, under this section it was mentioned that on the recharge of 47 rupees 38.83 Regular/Core Talktime (Rs.) will be credited to my account, so i recharge my mobile number with this voucher, instead of getting the talk time i got a message "Recharge of Rs47 successful, enjoy STD @1p/2 secs for 1st 600 sec, Post that @2p/2sec" with zero talk time from 52811 and also my tariff plan got changed from 599 plan to 47 plan, by this i am unable to get the facilities of 599 plan and even 47 plan is not good one, so i requested the Reliance Customer care, but as usual every time i got connect to 198 as well *333 i heard a different story,even some of them spoke very with wrong information

I have also sent the detailed mail as a request to "[protected]@relianceada.com" but as usual there is no use, i dint get any help.

Please help me get justice so that my tariff plan get back to 599 as usual and talk time to be credited for my 47 recharge.

This shows how Reliance is making money in wrong way.
Is there anyone, who can make a note of this?

Is there any one who can help me out in this regards and take on this issue.
Is there anyone , who can get justice to me ? please please help

dear sir

erranously i have recharged a sum of Rs 149/- instead of rs 150/- on 15/05/2012 the message i received of amount of rs .01paise got credited,another message i received is that the benefits of recharge got credited to my ac while cosulting to customer care they are saying that nothing can be done and no benefit of recharge can be given in the no :-[protected] of Rs 149/- and no value added services be given also customer care executives were saying as the mistake if done by me nothing can be refunded and also no benefits from reliance is given so where does exactle the amount 149/- been credited,also if the error is of 1000/- or more then what does the company do to the amount.i want to know exactly what the process is to claim the amount.

sir plz send my call detail of my prepaid no. [protected] from 3 months 15 febuary to 15 may on my email id [protected]@gmail.com. plz sir its urgent.

Reliance netconnect issues wrong bills and threatens customers
My wife had a reliance netconnect device Account No :[protected] RIM No : [protected].

She terminated the service in November 2011 by giving a written application at a Reliance outlet.
However she has been charged for usage in Dec 2011 and Jan 2012. Even after explaining to the customer
care that she had terminated the service, of late she has started receiving threatening calls from reliance
about suing for non-payment of bills. Scared of the threats she paid the amount today.

After payment, we checked with a reliance outlet and they confirmed that they received termination request in November and
these bills should not have been issued. Reliance has wrongly issued the bills and resorts to threats to demand undue amount
from their customers.

This is Tamal Lahiri from Pune, Maharashtra. I am a GSM prepaid customer. I have noticed that balance has been deducted from my account from last 5-6 days. The reason was unknown each and every time. Every time I called customer care, and after that they deactivated the package and refunded the amount in my account. But yesterday, I saw that again Rs 10 got deducted. I called up the customer care and they registered a complain. Again, today I have seen that Rs 30 has been deducted and I don't know why. I called customer care. they told it will be refunded within 20 minutes. But I didn't receive the balance till now.

Please clarify , why you are deducting balance every day. Is it a system fault or manually driven? If this a system fault why are you not rolling back the transaction? Why should I call customer care every day to resolve the issue as you are charging my every call to customer care.

The number of the complain which I raised is 1791435. Hope you will get my details from the complain number.

I am having a Relaince Broadband Relationship No. :[protected].

I had purchased Net Connector from Relaince Net Connection center Nashik int the 1st november 2011.

i paln is of R.s 650 Unlimited downloading i got my first bill of R.s 650 at 1 decemaber that is correct with i cleare immidiatly.

but next month bill is genrated of R,s 850 so i call to there center of nashik for clearance of bill they assured me we will cleare your bill within

next 15 days still you dont pay bill but yet its not clered every month bill is gerated of Rs. 850 so now outstanding amount is 1770 of two

month. every month they are chargining 200 extra if aaplyed for disconnect this so they told that first you need to cleare bill so what can i do?

Hi Team this is srinivas from Vasanthnagar i am complaining about a service that i got from Reliance communication LTD.
issue is i never got a connection from Reliance and i was billed and i spoke to recovery team mentioning that i never got a connection but later on i received a call from Lower mentioning that i need to pay the amount with in 2 hars or else i need to go to Delhi to pay the fine of 50000rs hence i payed that amount and i informed the same with DSA in Guthalli below is the email that i sent to Manager in DSA and told i will receive the amount in 2working days and i haven't seen that day past form 3months could you please help me with the issue. my number is [protected].

From: [protected]@hotmail.com
To: yashodhara.[protected]@relianceada.com
Subject: request to cancel my Broadband and land line connnection
Date: Wed, 25 Jan 2012 06:16:20 +0000

Hi Yashodhara.

As per yesterdays conversation with you. You requested me to send an email to cancel the Broadband connection and land line connection Ref number [protected].
and for your information i will let you know what happend i requested a Broadband connection from reliance and Airtel on DEC 2009 and i dent get any respose from reliance hence i took a connection from Airtel on Jan 8th 2010 but i dent see the Bank statement that there was 500 RS deduction form reliance and they have sent a bill after couple of month i spoke to customer server that i dent take connection and i dent bother paying that bill later i use to get a call form recavary team requested me to pay the bill i told them i have not taken connection form reliance later this month on 24th i got a call form Vinay mishra Loyer called from [protected] mentioning he is from delhi he told me that he will produce the Document to Jurge and i should pay 50000RS if i dont pay the bill of 1906RS today hence i payed that amount
please check your records who has given connection, when it was given, why they sent a bill when there was no connection i have to get back the amount that i payed if not please let me know how can i fight for this in court.
my contact number is [protected]
address #52, 6th cross A T street vasanthnager.
Bangalore 560052
reliance connection ref number is [protected]
Bill amount paid 1906RS receipt number is S[protected]

Regards
srinivas
[protected]

I had a reliance gsm prepaid no [protected].On 20th April my
No stopped working. Made complaints & got to know that
Someone had swapped my no on a new sim at kaithal. When
Contacted the customer care got to know that my no was being
Ported to some other network while I had not made any such
Requests.. Made complaints to all available authorities customer
care, Appelate authority,service assurance cell, nodal officer Haryana
Chairman desk(anildambani )..
Got assurance from Appelate authority Sir don't worry nothing will
Happen and you will get back your no.after 2 days when the no
Ports out to Airtel I get a response from the same deptt. "sir sorry
Now that the no has ported out of reliance we are helpless"
And further as the no is terminated from our network we are unable
even to register a complaint for that..
Later having repeated communications at various levels there is no
Response but to have patience we have escalated the matter to
Our concerned team. Our executive will get in touch with you
shortly.
Now it is 25 days I am suffering business and communication losses
and nobody is coming forward to my help..
Regards
Vikram Talwar [protected]. [protected]@yahoo.com

Dear Sir, I am a cell phone consumer of reliance communication network under POST PAID scheme. My cell phone number is [protected]. On 10/05/2012 I have come to DELHI for treatment of my daughter and since then the cell phone is not working. I am not in a position to make any outgoing call or to receive incoming call. Even the customer care help line is not accessible from my cell phone. They have arbitrarily made the service defunct without giving me any intimation. I have no bill overdue for pending and the current bill due for payment is 27/05/2012. Please enquire the matter and initiate exemplary action against the service provider for putting the consumer in such trouble.

I have bought a high-speed 1x usb modem of reliance netconnect from MAA TARA STORES near Agarpara railway station on 11/5/2012. Its price is 799 rupees. Number of the modem is [protected]. I gave the shop keeper named Nitai Mitra the documents{ xerox copy of votar id and a photo to activate the modem. Nitai told me that I will get 1 month free unlimited broadband service for 1 month. I connected net the next day. i could not acess net. i called the reliance customar care.
they told me the modem is pre activated. i can't get the free usage. Nitai sold me an used modem.
I went to MAA TARA STORES. The shop keeper Nitai didn't return me the cash and didn't took the modem back.

This is Nishit Jariwala, user of Reliance Netconnect+ Internet Broadband. I have plan of 5GB- 3.1 MBPS (Postpaid). Reliance used to take bill amount before 30 of every month whereas my billing cycle completes on 11th of the next month. And i am not happy costumer of Reliance. I have plan of 3.1 MBPS, but i have never seen speed above 100 KBPS in my connection. And that's not it, my net got disconnected at every hour. I have called in Reliance Service Center to register a complaint against this issue for more than 20 times. But they are not even registering complains! They just making clients fool every time saying that- "There is a problem in our system, so we can't take complain at this time.".

I have called to one of the operator of Customer Care named Dev Ratan (Mumbai) on 6:30 pm, 14th May, 2012. I have got the same answer as usual. They are not giving any kind of support or service. I will never recommendReliance for Internet Broadband to anyone.

I am a Reliance GSM customer ( Mob.No.[protected]) since more than five years. Vide advertisement company has assured for good services and strong signals. Since three months there are no signals at ground level hence facing great difficulty in communication. I approached to the customer care many times and it has given assurance to making efforts for improvement in signal quality but no results till now.
R.S.Hayaran
Gwalior
e-mail : [protected]@yahoo.com

Hi, I am using Reliance Net connect data card, I have raised request to change my net connection to pre-paid from post-paid on feburary 2012.
They said they will do the changes by march 1st week of 2012, but i got the post paid bill for my connection on march month on April 1st week.
I was surprised to see the bill for which i have requested them to change it to pre-paid.
I have went directly to the customer service center, their answers are unclear, anyhow they asked me to pay the bill and i have paid Rs. 900 for 1MB data usage for march 2012.

They said they will give us the retention plan and will change your net connect to new plan by May.

Still this has not happened, i tried calling the person whom i have communicated before, no proper response.

on nidadavolu reliance distributer their response was not good at the customers,they did not done activation we have submitted the proofs two times and they did not tell anything i have given proofs one and half month completed there was no activation

Sir/Madam

I have purchased a reliance net connect prepaid device from bhagwati telecom kidwai nagar
kanpur on 23 march .with the device there is an anti virus free for one year they are not providing
i have called threee times in customer care they always say that within 24 hours we willl send u
but not and several times i have called area saeles manager and contacted the shop owner .they are not giving cash reciept .and saying we dont give cash receipt on device.and had given me wrong information regarding recharge plan.
more than 2 months have passed they are neither giving reciept nor antivirus.please solve my problem as soon as possible
thanks

In reference to my previous complaints my reliance CDMA no is [protected]

I have been using the Reliance smart Number-[protected] for a long time. However I have observed several times that unauthorised charges has been deducted from my mobile which I never subscribed or I am never awared of. Especially while roaming for about 15days and when the number is in less use, some subscription is activated automatically without our knowledge. So many times we have complained Customer Care before. Even some times charges has been reversed but in some cases the charges are never reversed leading to unnecessary customer harassment and moneytary loss. Somedays before I have solicited to stop for My Tune and requested for "Do not Disturb" service which was successfully done from customer care end, the same has been activated just two days ago. So irritating & disgusting.
Name-Amiya Ranjan Rout
Maniktala More, Tamluk, WB-721636

I have a Reliance Prepaid Connection registered in my Father Name and these people are unecessary deducting the Charges for Value Added Services without taking any confirmation from me.

I do not how many VAS are there in my mobile. One is the caller tune, then Gadget sms and 2 or 3 more VAS, which they have by themselves done without taking my confirmation.

When you want to unsubscribe for this, they say that the sms is not configured. They are doing this since the last 6 to 8 months. I have to waste my time and send them mails about cancellation of VAS from the mobile and after going through they again repay the same to my prepaid account. I do not understand why they are doing this time and again.

Now i have sent a mail to them for the above matter, however there is no positive reply about the charges deducted by them. Kindly take the appropriate action against them. Now i am fed up of their services due to this reason.

Regards,
Vishal Rochlani

Dear Sir/Madam

I have got Reliance prepaid connection bearing no [protected],its being defficult to have this connection now because they are debiting a/c with out the reason, many times I have called cusotmer care and they refund after the request it has become practice that frequently I need to cheque balance and need to call customer care it is being irritating, I am requesting you to please stop this practice and dont trouble us for being your customer
[protected]@gmail.com

Thanks & regards
Madhu Rao
Shimoga

I have bought Reliance Net Connect considering the customer service they provide and that they stick to the promises that they give. But, my reliance net connect is very slow and it takes lot of time to open one webpage. Please consider my situation and do the needful. My reliance net connect number- [protected]..please please do the needful and solve my problem.