Reliance Communications Complaints & Reviews

I bought a pre-paid SIM few months ago. Now it got lost today 22-May-12 at 7.20 pm . After that I called the reliance customer care support to block the SIM to avoid its misuse . But I was surprised to know that as per the reliance customer care executive " The SIM is not at my name so they cant block or close the SIM" I asked them so many times as it can be mis- used by any means but of no use. As that SIM is not issued on my name, I cant block it and stop it from being misused. This may be a data entry error and someone else name is entered at my number , This is not the end of problem yet.. The big question rises after that if this number [protected]( my lost number) has some one else name ,then which number is issued at my name and at my papers???????
My request is to reliance please check the hard copy that I have submitted while buying the SIM and block the SIM ..ASAP... to avoid it being misused.
And also Please correct the data of other SIM may be used by some other person ON MY NAME AND AT MY PAPERS.... Pleazse please correct the data ,,,look at the hard copy that i have submitted and do the needful.. Please block the SIM asap..
Prabhakar kumar choudhary
mail me :-dbg.[protected]@gmail.com
lost sim number -[protected] ( this number need to be blocked)
My current number -[protected]

MY MSG SECHME IS BEEN NOT BEEN ACIVATED FROM 14 DAYS AND THE SECHME WHICH I ALREADY DEACTIVATED IS BEEN ACTIVATED
MY NUMBER IS [protected]
LAST MONTH OF APRIL MY MSG PACK WAS OVER SO I RECHARGED OF RS 39(DAILY 200SMS) FROM UR WEBWORLD ON DATE 9/04/2012 ND ANOTHER RECHARGE OF RS 50 FOR TALKTIME
ON THE VERY NEXT DAY MORNING AT 4:15 AM MY 39RS WAS AGAIN DEDUCTATED FROM MY ACCOUNT AS SMS PACK RENEW
SO I CONTACTED UR CUSTOMER CARE 198 THEN I TOLD ABOUT MY PROBLEM SUPERVISOR NAMED RANA TOLD ME THAT SECHME IS BEEN CHANGED SO UR U HAVE BEEN ACTIVATED 2 SERVICES AND TOLD I[censored] WANT THE ROUTINE SCEHME OF RS39 (DAILY 200SMS) THN JUST MSG "DACT SMS39" AS PER UR SUPERVISOR TOLD ME I DID ND EVEN I GOT THE MSG KA UR SECHME IS BEEN DEACTIVATED AT SAME TIME AND SUPERVISOR ALSO ADDED U WILL GET YOUR OLD SECHME ONLY OF DAILY 200 I CONFRIMED THERE WILL BE NO ISSUE FROM NEXT MONTH SHE TOLD YES DNT WORRY IT WOULD DIRECTLY DEDUCTED FROM UR ACCOUNT NEXT MONTH SO I WAS HAAPY WITH THIS

*NEXT MONTH MEANS THIS MONTH MAY WHEN MY SCEHME WAS OVER ON 9TH MAY MY AUTO RENEW WAS NOT BEEN DONE BY THE COMPANY ND WHEN I CONTACTED TO 198 THEY TOLD WAIT FOR 24HOURS THEN WAIT FOR 48HOURS UR COMPLAIN IS IN PROCESS AND U WILL GET UR OLD SCEHME OF DAILY 200
AFTER THAT I CALLED FOR MY COMPLAIN STATUS THEY TOLD U WILL NOT GOT UR SMS PACK BACK
THEN AFTER I CONTACTED TO GENREAL MANAGER OF GUJARAT EVEN THEY TOLD U WAIT FOR 6 HOURS U WILL GET UR SMS PACK BACK IT MEANS ALL OF THE SUPERVISOR CUSTOMER CARE EXECUTIVE TEAMLEADER ND EVEN GENREAL MANAGER OF GUJARAT ALL OF THEM GIVEING ME WRONG INFORMATION EACH TIME AND MAKEING ME CONFUSE

AND MY COMPLAIN NUMBER IS[protected]
SECOND COMPLAIN NUMBER IS[protected]

SO I NEED TO REGISTER COMPLAIN AGAINST COMPANY FOR CUTTING MY BALANCE ND TO ALL THE PERSON WHOM I TALKED
NAMES ARE HERE
SUPERVISOR RANA
SUPERVISOR SANDIPSINGH
SUPERVISOR VIJAY
SUPERVISOR HUSNA
TEAM LEADER BHAVIN JADAV
TEAM LEADER JITENDRA RANA
TEAM LEADER SUNANA JOSHI
GENREAL MANAGER OF GUJARAT FROM THERE TEAM LADY NAMED KAUR AS HER SURNAME
FEEDBACK TEAM NILESH PARMAR

Hallo sir/ Madam,

I was a user of Reliance broad band connection since 11/01/2012 to 11/02/2012,

My costumer user id :[protected],

My plan is Rs. 99/- because I have very less use at my premises.

Mr. Chetan Takkar (Sales associates, Broadband Dept.) has given me this connection..

His Mobile no: [protected].



As per this plan and Mr Chetan has been explained me:



1) I don’t have to pay any installation charges only you have to pay Rs. 200/- only

(He also didn’t explain me about Recurring cuarge which is Rs. 150/- comes in the
final bill which i didnt received back.)

2) The anti virus will come free for your one computer.

3) 1-mbps seed you will get.

4) 200MB free.

5) Extra usage will charge -50 paisa per MB.



As per company cycle company generate bill on 27th of every month, and Same way company submitted me a bill to my email address ([protected]@yahoo.co.in). That bill (Bill No. :[protected] is Rs. 1322.17/-. That is not acceptable, even I have used internet for 4-5times only for doing only emails (between 11 Jan to 27 Jan 2012).

And download the anti virus which is free of cost with these services.

Accordingly I have informed Mr Chetan Takkar for four to Five times, but till the date I didn’t received the fact in detail. now he is not answering my call also.

In between I have called to reliance company helpline no: my complain No. is
(complain ID[protected] and Mr Rahul from Mumbai has been attended my call

on 2/2/12 , 8:30pm, next day I received the company call. According to that call the usage was there,
But there is some problem in their system. I didn’t use these much usage, which was shown in my bill. So as per my termination request company disconnect my connection and also received their electronic devices from my premises,

above information we already submitted in the company.
we checked in the company, where is the fault?
but company dont want to take any further steps towards investigation.

they are only doing unwanted calls from delhi, (like they case on me in delhi court. some advocate is calling me on behalf of reliance company, they claimed Rs. 42000/- to me for the same case.)

we also submitted the modem/devices also. against the submission of devices, company didnt give us any receipt document. only give us a discontinuing service letter.

even when i personally
went to their zonal office (anand nagar) nobody want to attend us and answer us, so i written the application same way and try to submite that application,

but there is no person to collect that application and signed to my copy of application.now every 15-20 days there is unwanted calls from Delhi,

so now we are suffering & disturbing a lot, so please consider my case, try to investigate the case properly.

as per my investigation we call to the Mumbai helpline, the person who has given me the information that, the usage of 2000mb was there, on same day (11th Jan 2012, when it was activated) around 7pm to next day morning 11am. my office was closed (because of closing hours) after their installation and activation,

that means the person who has installed the software, he is the only guy who know the password and username, so he has misused my connection only,

Company has to check who was that person and stop to call me.
but they are only interested in calling me instead of to investigate their system,

so Waiting for your reply,


Thanking you,

With regards,


For NIV design,
Vishal Patel,
Address:
NIV design
A-334, Shreyas Complex, Opp. Vejalpur Market, Vejalpur, Ahmedabad - 380051, Gujarat, India.

(M) +[protected],
(M) +[protected].
Email: [protected]@nivdesign.in
[protected]@yahoo.co.in

To whomsoever it may concern,
I am user of Reliance Broadband service. Initially I paid Rs 700/- , i.e. Rs 599/- for installation and 99/- for Freedom 99 Plan.
My connection was started on 12th April 2012, and I booked a complaint for Plan Transfer to 499/- Night Zoom Unlimited Usage Plan.(Complaint no.[protected].
On 16th April, I called Reliance Customer Care to know the status of my complaint, and on 16th April itself, the customer care representative told me that my plan has been upgraded to 449 Night Zoom Unlimited Data usage Plan and I can start using it from 16th April itself. So I started using internet from 16th April.
But on 27th April, the bill was generated and was sent to my E-mail id, was of Rs 1656.38/- !!!!!!!!!!.
This bill was not correct.Because I was using Rs 449/- Night Zoom Plan, and the Bill generated was of Rs 1656.38/-.
So I booked a complaint regarding billing issue. (Complaint no.[protected].
I got a call from Reliance Billing Department, telling me that I have been charged Rs 1038.84/- extra as Data Usage Charges. Because the internet usage I used on 16th April was considered under Freedom 99 Plan, and I was charged on per Mb usage. Whereas my 449/- Night Zoom Unlimited Usage Plan was effective from 17th April.
This is totally wrong. I would not have used the internet on 16th April also, but I used the internet on 16th April ,because the Reliance Customer Care representative told me on 16th April that my Plan has been upgraded from Freedom 99 to Night Zoom 449.And I can start using it from 16th April onwards That is why I started using from 16th April.
But now your billing department is saying something else. They are saying that my Plan of 449 Night Zoom was effective from 17th April.
I am suffering a lot due to the misleading nature of your Customer Care representative.
My issue has not been rectified till yet. Its more than 20 Days ! and still my issue is not rectified.
The bill was generated on 27th April and last day of Payment without fine was 18th May. Today is 21st May. My bill has not been corrected yet.
Please rectify my issue as early as possible. And correct my Bill.
Attachment included - My usage details , as per given on the Reliance Broadband Portal.

Subscriber Id[protected]
Billing Account no.- [protected]
Bill no.- [protected]

I was using a Netconnect Data Card of Reliance with this number [protected], that data card always runs on hybrid mode. when i tell reliance customer care about this problem they refused to resolve this problem. when i purchase that they told me that it runs on 256kbps speed but it always runs on 10-20 kbps speed. also they send me extra bill every month.

so i suggest everyone that never purchase a reliance internet connection, they are fraud cheater. when you purchase their connection that time they will make very big-big promises to you but after that they didn't pick up your phone, didn't listen and resolve your problem.

to bhaiya kul-milakar bat ye h ki ye ek bahut badi chor company h, iska internet connection kabhi bhi jindagi me bhulkar bhi mat kharid lena nhi to ye company aapko barbad kr degi. internet ki speed bahut hi ghatiya h.maine reliance se badi chor company aaj tak nhi dekhi.

CHOR COMPANY SE SAVDHAN................



Its a very serious matter.


Thank You


Regards

--
Shubham Khandelwal
Jaipur.
Mob.[protected]

hi my name is rupinderkaur live in house-no 3209 sector 27d Chandigarh. i am reliance broadband net connect user . from the last few days a problem has occurred in the landlines set which your(reliance) company has offered with the broad-band net .the landlines connection is not working from the last 3 or 4 days. so it is my humble request to u to pls repair our landlines connection and i shall be very thank full to u.

sir i have reliance mobile with number [protected]. this no is used by my mother who is old and cant read sms on mobile. everytime reliance activates caller tune on this no and sends sms that i[censored] dont want this service then we should send sms to stop the debit of charges. as my mother cant read the sms everytime the charges gets debited and the balance gets reduced and lots of money is wasted and debited from our account.. We are been cheated by the company since years together and even we dont know how much money has company collected from us by such false practises. Even i had given complain of the same nature year back from my same account. more than 50% users of Reliance gives the same complaint about the company. Why is the govt not taking these complaints seriously and not making any penalties on company to stop such malpractises. this is regular practise by reliance to debit unnecessary charges from customers by some way of the other.

pls look into the matter and help me to get my refund and also to make some rules for future that such wrong should not be done to anyone.

I have purchased this Reliance Netconnect based on the advise from a reliance store however since then I have very slow response in the Internet connection and also I have sent Email with regard to the slowness but no one from the Reliance Netconnect has attended my complaint. I feel this is the one country where the consumer is always ditched by the service providers and the Governments.

Dear forum,
I was using reliance landline number [protected] in panipat (Haryana)since long time.on 30th june 2011 i have been retired from my govt. services and shifted at my home town in Unnao(UP) i have submitted state Change applicationin Panipat ww, guys at ww told me to submit this application at new city with your ID proof and address proof of new city.after shifting with my family i have visited nearest ww in kanpur as there was no ww in unnao,guys told me to submit all dues first.
i have asked the guys that i have not used this phone but they insisted me to submit all dues of 800 app which i have submitted.
but again they failed to change the city.i have visited many times and they guys didnt help me.at last they asked me to close my connection i have asked them to close after deducting my security of Rs 1000 with an application but they asked me to visit panipat for any assistance which is 650 Km from unnao. being a seior citizen i cant travel for this reason...i have called *333 call center to close the connection if they cant change the city...

But now i have been receiving threatening calls from reliance ...also a guy called me and used abusive language and told me to visit Delhi court as FIR has been launge against my name...i am frustrated nobody help me when i was moving at web world office.

I am suffering from a great pain..Kindly help me i have written many mails but nobody help me i can send u copy of my few mails ...
Regards
SS Rathour
[protected]

Dear Sir,

Since 12:30 pm on dated May 18, 2012 neither I am able to receive incoming call or able to make outgoing calls while on roaming and at present in Puri (Odisha), then I had to go all the way to Bhubaneswar from Puri which is around 60 km to fix the problem at the customer care. They couldn't able to address the problem. When I asked them to file a complain initially refused to do that as they told me the personal data about my Mobile No [protected] is missing in their database. But on my insistence, finally they lodged the complain Vide No.[protected]. But as of now, there is no response from Reliance due to which I am facing a lot of problem and my business relation with my valuable clients have severely affected.

I want justice and strict disciplinary action against the Company and a compensation of Rs.50,000/- for the inconvenience caused.

Ajaya Mohapatra
[protected]
102, D 211
LL[protected]
Laxmansingh Complex I
Munirka
New Delhi 110067

I am an old reliance prepaid subscriber based out of Pune. 10 days back I got an sms from reliance saying rechrge with Rs.498 and call to any local/STD reliance number for free. I recharged today but I found that I was getting any benefit.
Then I had a talk with one of your CSR, request number is: [protected]. He said I had to recharge the same day I got the message on.
But there was nothing specified in the sms that I need to recharge today then only I will get the benefit.
If this is the case then my recharge should have got declined and I should not have been charged.
CSR is saying my money is lost and I will not get my money back.
Will I get my money back?
Please do the needful. Waiting for your immediate response.

Hello sir/madam
i bag to say that i can inform to u that my mobile numb is [protected] it is my mobile number of jharkhand i bag to say that the reliance company was before 2 day my mobile balance reduce in 15 rupese for purpose in hello tunes but i m not activate in any helo tunes and today afternoon 3 o'clock also cut in my account on 5 Rs for purpose in cricket activate and i will try to help line number (198) but he will told to me we are not giv to money so i want to my balance for total 20 Rs .....

FEEDBACK :-

The jharkhand reliance company service is very poor and also in very bad bad bad bad or bad .any time cut in balance for account so i kindly inform to reliance company that the company willl give the best service
...............................THANKS.....................

Hi,



This is reference to my Service request No.[protected]. mobile no.[protected]

Please look into the matter and do the need full I have paid all the waiver amount after deduction suggested by bhagyashree of rcomappellateauthority but still

they not cleared the same and my number has closed for 8 days and i'm suffering for this issue for last 15-16 daysl.

now i only want to migrate into prepaid as got fed up of relience late response and worst service.

Deduction of main Balance, Cheating by giving false promises,
This selva from Melpattambakkam, cuddalore (Dist), Tamilnadu. 15.05.2012, at 10.11 Pm, My Balance is Rs.123.29, I have urgent work in Internet, So I called the Reliance Customer care *333, and ask the executive activate the GPRS One day Plan (Rs.5) its activated in 10.12pm, after i got activation Massage from Customer Care. i start the Internet in 10.14 Pm, my Internet cut in 11.20 pm, So i check my Balance, shocked My Balance is Rs.0.09 Only. So i called the executive and lodge the complaint against Wrongly Deduction of main Balance in 11.36 pm . after i received massage from 3600 in16.05.2012 at 12.23 am you have successfully recharged your prepaid account, Your Prepaid account balance is Main 123.29. So i check my Balance Rs.0.09 only, Again So Many times i call customer care, they giving they all give different information and also they promise Refund the Amount before 17.05.2012 night 11.55. But 18.05.2012 check my balance is Rs.0.09 only, So I call the customer care they told they are not refund the Payment. So I lost lot of things and tension, time waste.

dear sir

my name is chiranji sharma and my reliance mobile no is [protected]. aaj date 17/5/2012 ko maine callaer tune ki jankari ke liye morning me customer care *333 pe call kiya lekin jankari nahi mil pai or fir 17/5/2012 ko hi dphar me call kiya *333 pe to fir meri call ko kareeb 25 minute tk regular hold krdiya gaya ... meri aap se request h ki iske regarding meri help kare mere pas *333 ki puri call recording h jo aaj date 17/5/2012 ko maine bat ki uski ... to mujhe uchit salaha de kya mujhe concumer court me jana chaiye tabhi jake problem solve ho sakti h jaisa ki aap jante h *333 pe call krne ke 50 paise prati 3 minute charge b lagta h...

thanks

This is regarding Wrong balance deduction from my account.
All the service providers say that Customer is The King but in reality Customer is that neglected lot whose grievances are never redressed. On 16th of May 2012 I had Rs. 90 in my account and when I tried making a call I received a message that I have insufficient balance in my account, I then recharged it with Rs. 120. The next morning itself when I checked my balance it shows Rs. 90. I called up the Customer Care and requested them to tell the last five deductions made to my account, the person told me that I have activated 4 services and when I tried to tell him that I have not activated any services and there must be some mistake he refused to listen to me.
This is just one case, the same has happened to me around 3-4 times, and this is the Biggest drawback of Reliance Network, as soon as you recharge your account some services get activated on its own.
Kindly look into the matter.

maria.[protected]@gmail.com

i purchased one samsung galaxy ace duos cdma+gsm mobile with reliance cdma mobile number [protected] reliance announced 1gb free data per month for 3months offer.i upgrade my sim to omh on 7 may 2012 till now they didn't engage the mentioned plan.i contacted customer care reliance web world but no one knowlege of this scheme.i just submit my complaint.pls solve it as soon as possible.my contact number [protected]

Hi,
My mobile number is +91-[protected], i have recharge 599 plan for std mins(R-R) to my number, on 30th April 2012, but as i was not having the regular balance i have recharge my number from the reliance website where it was mentioned that on recharge of 47 rupees i will be getting 38.33 regular talk time. So i recharge my number with 47 rupees on May 15, 2012 11:04 AM. But after recharge i dint get any talk time instead my tariff plan got changed from 599 to 47(some plan).
I have tried to reach reliance customer care both 198 and *333(paid one) so many times and every time they are telling some different stories, as if they are trained like that to play with the customers.

so on total i was cheated by 648 (599+47 )rupees.

the mistake is completely from reliance communications , how can they put wrong information on their official website which is for recharging the reliance mobiles, and why should common people have to pay for their mistake.

This shows how Reliance is making money from the innocent common people.

Is there anyone, who can make a note of this? by which i can get justice

Hi my name is Vikas Sharma. I am a customer of reliance broadband having cust id as[protected].
My Reliance Broadband is not working for past 15 days,in against of this I already lodged a complaint and my complaint no is UCS20109949. After giving more than 10 reminders for the same complaint, it still in the same condition and not working.
I never saw such a pathetic service in my life yet.Now they wont even pick the call and even if they do so they dont have any solution.
In agreement the Reliance mentioned 24 hrs support to customer. Kindly provide some solution.

I am Baskaran from Bangalore bought Reliance Netconnect+ ([protected]) on Feb 2012 under the scheme of 3 months rental in advance + Device Free. The speed reliance claims is upto 3.1 Mbps (that means upto 384KBps). But in reality i am getting only 50KBps during the day time and night time after 1am i am getting around 90KBps to 120KBps. I can't wake 1am daily for browsing or downloading. Some times during night around 9 to 11 pm speed not even crossing 20KBps. Frustrated with this i have complaint and response is not ok, so after 3 months i am forced to switch to prepaid since it is not worth for money.Whenever i raise any complaint about speed they will ask me to change the OS. after complaint has been raised without my concern or without informing me, reliance closed the complait status as solved. Poor Qulity and Worst service

Baskaran
Bangalore
[protected]