Reliance Communications Complaints & Reviews

Hello Sir,

This is Sangram. I have been using Reliance NetConnect+ connection for approximately an year, Started on Feb 2011 and wanted to disconnect it on Feb 2012.

I have made payments regularly (at the End of every Month). I was promised with the speed of 3.1 MBPS for this connection but I have hardly availed this speed (Experienced good speed during initial 5-6 months). Whenever I gave call to Customer care after 5-6 months, they used to say that there network is going to improve at my place then I will get good speed. Still I waited for few more months that Speed will be improved.
Finally, I have made a call on 21st Feb and 23rd Feb to ask them to discontinue the services as my bill cycle ends on 27th of every month. Customer care agent told me that they will initiate the process of disconnecting the connection and in order to discontinue the services I have even mailed to them stating that
"Thanks for your service. My Rel net connect+ no. is [protected].
I am using Reliance net connect+ since last Feb (Feb 2011), but from few days now I'm really very disappointed with the speed experienced.
I was promised with the 3.1 MBPS speed but rarely had I browsed with such speed. I have checked speed several times at speedtest.net, but per my observations I always found miserable speed. I called cc last month, registered my complaint. Some instructions were provided on call and processing agent was about to send setting which would enhance speed, till date I haven't received any settings and I'm finding it very difficult to continue.
I would like to iterate as I said on call, I'm being offered with good internet package with lower charges. So I would like to discontinue with the service. Please consider this request at the highest priority and close it.
Kindly feel free to call me(from 17:00 IST on weekdays), in case any clarifications are required.
Thank You.!"


Sir, requesting you to have a look into this matter as now-a-days, I'm receiving message, call to Pay fake bill of 2064 otherwise they will drag me to court and asking me to meet at some place for setteling the matter. As I have stopped using services but they are still charging me for the services.
Calling and messaging daily are making me feel harassed and uncomfortable.

Please suggest me proper action from my side. Awaiting for your reply, please drop me mail/suggestion to sangram.[protected]@gmail.com. This would be a great help. Thanks in adv.!

Regards,
Sangram

i need the call detail of my contact no last 3 month 1/3/2012 to 20/6/2012. My contact No. [protected], i m asheesh tiwari s/o lt shri R.C. Tiwari, 127 lord ganj jabalpur so pls sent the detail urgent thanks

my name is jaskaran singh....my mobile number is [protected]....this was number was ported in Reliance GSM from AIRCEL.....
first of all this number was activated by a delay of 10days after the AIRCEL discontinued its services on 2nd of june......number was activated around 12th of june.....now the number has been activated but i cannot recharge my mobile number since the day of activation of mobile number by Reliance GSM.........i have requested RELIANCE STORE employees at amritsar and customer care a number of times but all in vein....i had contacted reliance store employees on 14,15, 16th of june and on 16th off june they told me that they had forwarded complaint and this problem would get solved by evening...and again i contacted them on 18 and 19 june but no action has been taken yet..therefore outgoing on my phone is not possible due to failure of recharge........
kindly solve my problem.......
thank you

hi i want to launcha complaint agianst reliance net connect they are calling us again and agian for bill payment which we have paid previously 2 months back there is no liability on us to pay reliance net connect bill so please take action against reliance netconnect from this no we are getting calls if anybody agian call from relaince we will call cops and suit against reliance netconnect – so please take neccessary action reliance netconnect this no call [protected] my self neelam sehgal please take care of this matter i paid the bill and they are asking to pay me the bill agian please take some action

Sub : Reliance communication is sending bill to the suspended data card. Customer service is very worst.

I bought a Reliance data card some months before. The agents told that the data card is an 3.1 Mbps speed and I can get minimum of 2 Mbps speed.
But I didn't even get 512Kbps.

After some months I planned to close the data card. I called reliance customer care asked to close the data card. They asked me to go to Reliance communications showroom in person.

I went to the showroom and submit the request. The person from showroom didn't give any acknowledgement and told that I will get a call from Reliance and it will be closed within 15 days.
Later I didn't get any call from Reliance 2 weeks. Then I called Reliance customer care again and asked about the status but they said they do not have any update on this and asked me to give complaint again. I asked them to take request to close the data card in the same call.
After 2 weeks also I didn't get any response. Then I made call again and given complaint and request to close the data card.
Tough I had given request multiple times over call and 1 time in person. But my data card didn't close.

Meanwhile my data card was suspended and I didn't use it.
But they keep sent bill for Rs.1567/-.

One guy from Reliance called me about this payment. I explained him everything but he threatening me to pay the amount.
Two days before Reliance has sent 'Notice from Advocate' and threatening to pay the amount for data card Rs.1567 for that suspended data card.

Reliance Data card No – [protected]

My mobile no. - +91 [protected]
My mail id - [protected]@gmail.com

Please help me how to handle this.

my reliance prepaid mobile no is [protected], i am using this no. from last 2 years. from last 2 months reliance has started deduting my balance by Rs. 10/- after every two days. every morning and evening i has to check my prepaid balance and if there is any deduction on that day then i call to 198 and get my balance restored. I always ask reliance customer care to stop all the services activated to my no. so that in future there should not be any wrong balance deduction. Then all the time they reply that all the services has been stopped and noe there would not be any wrong deduction. but still everything is same and nothing solve. i am mental problem of checking balance every now and then, calling to 198 and even then not getting my problem solved.
some of last deduction as i remembered are:

on 11.06.2012 Rs. 10/-
on 14.06.2012 Rs. 10/-
on 16.06.2012 Rs. 10/-
on 19.06.2012 Rs. 10/-
problem still continues..


please help me to get this problem solved.

thanks:-

PAWAN KUMAR
[protected]
JUHU, MUMBAI.

my number is [protected].today is 19 june 2012,i have activated a 52 rs internet pack in my prepaid but i got a message but no data usage so i called up at ccare and talk with the agent so he told me that there is no pack of intermet of rs 52 we have a pack of 51 rs so i told him that why i get a message i[censored] dont have a any 52 pack so why that recharge is possible it should be shows a invalid recharge and not ready to lodge my complaint as there is no process for that ,that a very shameful thing for that huge company,money does not matter but for a huge company its a shameful thing


jaspal bagri
[protected]

full talk time is not recived on my reliance mobile number [protected] i am recharge with 100 but only 86 rs. is recived in my account

I am using Reliance Net-connect + Broadband prepaid data card No. [protected] since last two years and have been complaining to Reliance Customer care on the phone as well as on the mail regarding excess prepaid balance deduction from my prepaid balance. But other than getting a standard replies, my problem has not been solved.
On the advice of Reliance customer care executive I have disabled Auto Update and Firewall on my laptop. But even in the case of normal browsing my prepaid balance is deducted sometimes @ 5 MB per min. When I close all the windows and just net is connected many MBs of prepaid balance is deducted. Sometimes when my days are good, then only it consumes prepaid balance at Normal rate. Executives at the customer care no.[protected] have not been able to solve it and few honest one have advised me to switch to post paid, as I will keep facing such problems in the case of prepaid connection.
Due to this I am forced to use this data card in Emergency only as one never know when 50-60 MB will be deducted in few min. I will be grateful if some one can help in this regard.

Ajeet Kumar Dubey
[protected]

Dear Sir,

My reliance customer id is [protected].
I am using the reliance broad band service for the past one year. On Saturday approx[protected].15pm ., i was connected the internet throw my LAN port using reliance Fixed line LAN card(no modem) directly . Suddenly a big sound with lighting sparks and burning small came from my laptop LAN card. after that laptop got complete dead. the LAN port of my laptop and reliance card socket got melted and burned.

Its my company laptop of lenovo T400. When i check with our technical person they said hard disk, motherboard and data all gone. Its my 3 years worth of work inside that laptop, but all gone. I raised a complaint with reliance regarding this on Saturday 11.30pm(approx) itself. complaint number[protected]. No one responding me till now , i am calling and begging them even higher officials.Till now no one visited, i got a feed back from customer care there was a server problem the case was updated like that,now they simply say problem with my laptop, I know there is lot of time to hide the problem from their side.Sir they do poor service and no reliability. i am just crying inside what can be done.

i made payment fron my a/c icicibank a/c no[protected] of rs 55 for rechargung my mobile no [protected] on 15/06/2012 it shows sucess
vide conformation no[protected]. i received sms saying recharge is not sucessfull from reliance communication do it again.than again i did anther rs55 recharge that also shows sucess that i got cerdit from reliance but previous one still i not received kindly look the matter as urgent
thanks& regards
dilip nenumal babani [protected], [protected]

Hello Sir/Madam,

Reliance Communication does not give a right information of top-ups on its website because of which I have recharged with a wrong amount.

According to them, Top-up of Rs.37/- is used to reduce STD call rates to 25p/min and it it applicable for Gujarat, Bihar & UP which is not mentioned in its website.
Similar top-up Rs.36/- is applicable for all STD calls to 30p/min and all over india.

Now I had recharged with Rs.37/- and need to call other than above mentioned states. This is completely cheating with the customers.
We never call to customer care every time for every recharge or top-up.

Reliance company should provide complete information in its website.

Consumer court should take strict action against Reliance Communication.

Regards,
Ankur Agrawal.

Honorable Consumer Court,
I am Mr.Abrar Jaffer Customer of Reliance Communications LTD.My Mobile No is -[protected].I am being Misguided and cheated by the reliance telecom company as I recharged with Rs26 on[protected] at12:20 PM.I should have got the benefit of the scheme as I had received the SMS by the company regarding the same.But for My surprise I neither got the benefit nor I did get the balance.So,When I called up 198 Helpline they told that you won't get the benefit as it is one time applicable and you also won't get the balance.They even didn't register my complaint.This is a case of clear cheating because if the scheme was only for one time the company had to state in the SMS that it is applicable only once rather then misguiding the customers and eating away Rs 26.
I request the court to take strong action against the company as this is the case of misguidance,fraud and cheating.
Regards
Abrar Jaffer
Mob-[protected]
Surat
Gujarat

I was informed by reliance executive that my connection will be terminated within 48 hours – as of May 26 2012.

But I am again getting hard copy bills to my residential address stating that still I need to pay bill amount –as such I use your reliance connection still.

I demanded a clear explanation – which was not provided and I wish to take action legally against Reliance services – for harassing me for the past 8 months (from nov 2011 to till date) to pay the bill for the terminated connection.

It’s been more than 8 months I have been struggling to reliance – to get my connection terminated – I don’t know the reason why the executives @ customer care mislead me with wrong information

I have not seen a worst customer service like this – troubling the customer to pay for the services which you never provide

I have paid enough amount to reliance – for which I don’t even use the net connect – for only reason of closing my account – but I now think this might be a fraud work to cheat me on saying – “you pay the bill – we terminate “ – for every 2 months

I definitely need a clear statement – I don’t don’t need any timeline/any service request saying that will be terminated in 48 hours – In this due course, my connection should have terminated.

After their luthergic responses and bad customer service, I get frustrated and lodging this complaint.
And am not here to waste my money – for the services which I never take

see the below loop mails

Dear Customer,

Thank you for writing to us.

As per the confirmation received from concerned department, services of your Reliance Netconnect+ number are suspended for termination and will be terminated within 48 hours.

Thank you for using Reliance Services.

Regards,

Atul Hiwale
Customer Care
Reliance Communications Ltd.

Hi,

Below are the list of mails I get from reliance net connect for my service termination request for my connection [protected]. I was informed that my connection would be terminated in 10 days after I pay the O/S amount – which I paid in April last week – and got a confirmation from your side for payment on May 11th.

Please please please let me know whether my connection has terminated or not. Because every time I ask for the status, the executive logs a new request rather resolving the existing – and states that my connection suspended. I was not able to believe since I got an experience with Reliance – after requesting for termination in February for the 1st time , and even I paid the bill they did not terminate the connection and to my surprise I got a letter to pay my O/S later by April - for the connection which has been de-activated.

So please tell me the status of at least any one of the below service request which you promise to be resolved in 5 days.

4-Apr Kindly note that your complaint has been against your billing logged under Service Request ID[protected]On 04/12/2012 08:58:01 AM) and one of our executives will respond you within 24 hours.
4-Apr Your request for the cancellation of services has been registered for your Netconnect+ number [protected] vide Service Request ID[protected]on 04/12/2012 at 08:42:35 PM) and one of our executives will respond you within 7 days and termination will be done within 15 days from the time request has been logged.
13-Apr Your request has been registered vide Service request ID[protected] on 04/12/2012 at 08:42:35 PM and the same would be resolved with in 05 days from the time request has been logged.
18-Apr To resolve the service termination issue for your Reliance Netconnect+ Number [protected], complaint is logged under Service Request ID[protected] on (04/18/2012 02:50:13 PM) and your issue will get resolved within 5 days
20-Apr Kindly note that your request has already been registered vide Service Request ID[protected]On 04/18/2012, 02:50:13 pm) and the same would be resolved within 5 days from the time request has been logged.
11-May As per our database the payment amount of Rs. 515/- has been updated in our system for your Netconnect+ number [protected].
For termination:

Your complaint has been registered vide Service Request ID[protected] on 05/11/2012 at 12:21:40 PM and one of our executives will respond to you within 5 days from the time complaint has been logged.
14-May From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, May 14, 2012 3:59 PM
To: DIVYA UNNIKRISHNAN, Chennai
Subject: 'Reliance=[protected]'
Dear Customer,

Thank you for writing to us.
We regret the inconvenience.
As per the details checked,your request id[protected] has been resolved,your services is in suspended state.
Your services will be terminate very soon.
15-May Your complaint has already been registered vide Service Request ID[protected]On 05/11/2012 12:21:40 PM) and the same would be resolved within 5 days from the time complaint has been logged.
16-May As communicated to you earlier, your complaint already been registered vide Service Request ID[protected]/05/2012 12:21:40 PM for your number [protected].
22-May From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Tuesday, May 22, 2012 4:44 PM
To: DIVYA UNNIKRISHNAN, Chennai
Subject: 'Reliance=[protected]' reference to your Service Request ID[protected]

Dear Customer,

Thank you for writing to us.

This is with reference to your Service Request ID[protected] regarding service termination for Netconnect+ number [protected].
As per service request ID[protected], services of your number are suspended and same will be terminated shortly.


[protected][protected][protected][protected]

as i am starting mobile PUK code is asking for my mobile no. [protected]. please issue me puk number on [protected]

Sir,

I have a GSM prpaid reliance no -[protected]
This is to report that after recharging the phone (topup) a vas service was automatically activated for which Rs 59/- is being periodically deducted every month. On being contacted, the customer service informed that the service is called CNBC super combo pack. I have recently caught two instances - on 16th june and 17th march 2012 when Rs.59/- was deducted. Other details could not be given by the customer care unit after repeatedly asking them how the service got activated since I have not activated the service.

It is very strange and convenient of the customer service to repeatedly tel you that their systems are down. Moreover, they never give any message that the deduction for the service is due. The amount is simply deducted from the account. No confirmation message is sent to the subscriber for deduction of the amount also. It is therefore clear that the company wants to cheat the customers and deduct the amount from them without their knowledge. I request you to kindly take up the matter with the company & get the amount s been deducted since my last recharge refunded.

Also there is no convenient process for deactivation of the service. While the activation happens without our consent, to stop the service they asked me to them call back for any deactivation of service.


The above service later checked by the customer care only till february has costed me Rs. 59*5 (months) = Rs. 354/-

Apart from this, i also was having a blackberry prepaid plan (BBPRBIS398) on this no. until last month. When i last recharged, the plan never worked and after numerous calls to customer care it was found that the service was down and there was no TAT given in terms of how long will it take to have it restarted. Due to the constant disatisfaction, i requested for termination of plan and refund of the Rs. 398/- for the plan. I have only on the 14th of june recieved a message that the plan stands deactivated. There is no communication from reliance about the refund.


Please have this looked into on urgent basis .

Regards,

Karan

[protected]/ [protected]

Dear sir,
I have been using prepaid reliance cdma connection from last 10 years.i have not activated any of the services but last 5 month varies back activated without my knowledge and they have deducted rs.30 from my main balance.And the most important thing is that even in this month they have deducted money from my account, ).This way they have deducted 5 times in 5 month.now i do not want any kind of services in my no.Kindly deactivate all these services as soon as possible.
I appreciate if i will get all deducted amount.

Hi Team,

I am using Reliance Smart Phone (Number - [protected]) from past many years.

My balance Rs.30 have been deducted on 13.06.2012 unnecessarily. i did not receive any SMS in connection with this deduction. I tried customer care number but invain.

Kindly, revert back the balance of Rs.30 which was deducted due to automatic system response.

Please call me @[protected] for clarifications required if any.


Regards,
Ekta

I am a subscriber of reliance communications for couple of years. I have been regularly paying the bills.My number is [protected].
Despite regular payments the collection agency of reliance makes incessant calls for collection of bill. Since I travel, i have to receive the calls on roaming too. They keep changing the number from which they call.
I have personally requested them to stop calling me, since i am a regular and punctual customer. They continue to do it.
I have sent three to four emails to the company, but have not received any communique from them.
Now they have issued me a legal notice under section20(2) of legal services authorities Act 1987(pre litigation no. 5588 of 2012). contending that i have availed of their service and not paid for it.
I seek assistance for better customer service.

FOLLOWING IS THE TEXT OF MAIL SENT TO RCOM APPELLATE AUTHORITY

Aashish Kulkarni <aashish.[protected]@gmail.com> Mon, Jun 11, 2012 at 6:21 PM
To: Rcomappellateauthority.[protected]@relianceada.com
Dear Sir/Madam,
I have sent complaint thru mail earlier too. This is the fourth mail. earlier mails were from your portal. No one has
contacted me. You already have my alternate contact details.I did not pay my first and only unpaid bill coz i
wanted an assurance from your organisation that i will not receive unsolicited calls from your collection agents,
who have been asked to make nagging calls to customers for pitty payments of 800Rs.
No one has written to me or approached me to solve the issue.
Now your organisation is sending bills for services not rendered. The services are stopped by you for last 2
months.
Pl. advise me.
warm regards
Aashish Kulkarni
[protected]

FOLLOWING IS THE COPY OF MAIL SENT TO RCOM IN THE MONTH OF MARCH 2012

Aashish Kulkarni <aashish.[protected]@gmail.com> Mon, Mar 19, 2012 at 10:08 AM
To: Rcomappellateauthority.[protected]@relianceada.com, [protected]@relianceada.com
Dear Mr. Samir Gandhi,
greetings.
I am reaching to you in protest. I am a reliance customer ([protected]) for some years now. I have been
regularly paying my bills.
But what is annoying is the manner in which your company goes on harassing postpaid customers for payment of
bills. I have been complaining about this behavior with everyone at your [protected]@paud road,pune. They seem
to be equally disturbed about it and helpless.
It seems that the company has its own set of rules for DND. Its own collection agents do not follow the DND and
keep calling in incessantly.
I have not paid my bill for the month in protest. You can disconnect my connection and adjust my deposit.
And mind you Mr. Gandhi, my bills are in the range of Rs. 1000/- Not a big amount isn't it.
If i do not receive any communique in my favor I will take it as company policy to harass the customers.
regards
Aashish Kulkarni

Dear Sir,
My reliance one card number is [protected], Name B.Ramesh Natarajan.
I am a regular customer of your Reliance Shop, Kochadai, Madurai Mobile[protected].
To day I have redeem my points, they have confirmed it is 79 and value of Rs55 can be purchasable. they adjust from purchase bill, but because of system enable they have told will be taken later. They called me after some time in 16.30 hrs and infor points were available only 10, so they ask me return the amount. Please check with the real status and confirm were it was lasted. I am a regular buyer and not used that points so far.
I feel very bad about of this from your shop.

thanks

B.Ramesh Natarajan
[protected]
15/20 2 nd Street,
Ashok Nagar,
Madurai - 625 016
Tamil Nadu