Reliance Communications — Bill Received After Termination | |||
I have submitted the application for termination of the Post-paid connection bearing mobile no [protected] on 22 Nov 2014 at RT Nagar centre R COM Bangalore by clearing all dues, & it has terminated on 29 Nov2014.I am really surprised when I receive the bill for the period[protected] to[protected], I don’t know how company like reliance can send a bill after termination, complaint has been registered with service request ID: 22859888 on 02/01/2015 at 06:52:13 pm with Reliance Appellate Authority, But up to know it has been not resolved, but i am getting call from Reliance Communication & Asking the Bill Payment for January 2015 for the connection which is terminated on 29 November 2014 & biggest Blunder is daily one person will call & they cant access the bill, But they want clear all dues for which i haven't used. Today i receive a call from one call lady Introducing her that she is calling reliance, for her it takes 2 min to open the bill, & to check the Tarrif plan it requires 2 mins for her, later i asked her to open Page no 3 of bill it 2 mins for her & finally she can't manage call with me started speaking like a Road side shop vendor & disconnect a call. Please concern person should look at the issue. & let me know from where mistake has happen. Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Kiran,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Dear Sir/Madam
below is the mail communication happed b/w Desha group and me.
""
Dear Mr. Kiran HR,
Greetings from Reliance communications India Ltd
As discussed with you on telephonic conversation. you have final bill outstanding is pending 176 Rs/- to your data card num [protected]. you can make the payment through online or you can visit outlet.
Assuring you of best services
Reliance Communications
Regards,
Kiran H.R <kiran.[protected]@gmail.com>
Feb 11 (3 days ago)
to Mary
Dear Madam
As per the discussion i have to pay only Rs 100/- not 176, & next point is its not datacard, its Postpaid Mobile.
Please Confirm,
Regards
Kiran.HR
Mary Martha
Feb 11 (3 days ago)
to me
Dear Sir,
As per discussion extremely Sorry ...you should have to make the payment only 100Rs/-...and 76 Rs/- will be wavered...as soon possible make the payment through on-line or Reliance outlet
Regards
Mary Martha
"""
as per the discussion i have paid Rs 100/- on feb 11 th only
but today i received the message today(14.02.14)"Dear Customer you have crossed due date of your mobile bill & outgoing will be barred on 22nd Feb, Please pay Rs 232 to enjoy service. RCOM"
it really joke how reliance will barred the calls for the connection, which is already terminated.
Regards
Kiran
below is the mail communication happed b/w Desha group and me.
""
Dear Mr. Kiran HR,
Greetings from Reliance communications India Ltd
As discussed with you on telephonic conversation. you have final bill outstanding is pending 176 Rs/- to your data card num [protected]. you can make the payment through online or you can visit outlet.
Assuring you of best services
Reliance Communications
Regards,
Kiran H.R <kiran.[protected]@gmail.com>
Feb 11 (3 days ago)
to Mary
Dear Madam
As per the discussion i have to pay only Rs 100/- not 176, & next point is its not datacard, its Postpaid Mobile.
Please Confirm,
Regards
Kiran.HR
Mary Martha
Feb 11 (3 days ago)
to me
Dear Sir,
As per discussion extremely Sorry ...you should have to make the payment only 100Rs/-...and 76 Rs/- will be wavered...as soon possible make the payment through on-line or Reliance outlet
Regards
Mary Martha
"""
as per the discussion i have paid Rs 100/- on feb 11 th only
but today i received the message today(14.02.14)"Dear Customer you have crossed due date of your mobile bill & outgoing will be barred on 22nd Feb, Please pay Rs 232 to enjoy service. RCOM"
it really joke how reliance will barred the calls for the connection, which is already terminated.
Regards
Kiran
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications