[Resolved]  Reliance Communications — Conversion of reliance postpaid data card to prepaid data card

Address:

Chennai, Tamil Nadu

My name is Karthikeyan M and my reliance data card number is [protected]. I have reached Reliance world Anna Nagar on 01-Feb-2014 to migrate my postpaid data card to prepaid. A person who attended me was Hema. To migrate my data card from postpaid to prepaid she told me clear the Jan month bill and also need to pay half month bill of Feb. When i asked her why should have to pay Feb bill, she said as my billing cycle already started i need to make the half month bill to proceed the migration. I agreed and paid the bill (it was Rs.1, 300). After making the payment she has taken the migration request and gave me the CAF No.[protected] for tracking my request. Also she told me, i will be receiving the call a week later from customer care for confirming my request until then i can continue using my data card with my postpaid line. I have requested her to give the branch office number to track incase my issue is not resolved, she said we will not share our branch office number as we always busy in attending the customer. Also i again told her, to visit this branch i need to travel almost around 20+ KM.s, she did not listen my words and told the same again. Few days later i got a call from customer care (it was really a frustrated one) regarding my request, i told i moving out of state so i don't want to have this connection in postpaid. I'm not sure person who spoken with me, was really got my point or not, but she was continuously telling about the new scheme plans & upgrades. After that my netconnect was disconnected for few days, when suddenly checked my netconnect yesterday (12-Feb-2014), it was working and surprised that still it is in postpaid. When I have contacted customer care[protected] they confirmed that my line was not migrated, it was failed during verification call. Also given my CAF no. to track my request, he said using this number he cannot track anything. To resolve this, again i need to visit the Anna Nagar showroom, he cannot make any requests from his side. I'm not sure even visiting R World many-times will not resolve my issue. Whatever amount they asked my pay, i paid it. Then what else, they are expecting me to do. Do they want me to travel day by day to R'world for following up my request? This is really poor. For taking a new connection, reliance peoples are trying to reach customer anywhere in the city. But why this not happening after becoming a reliance customer. I do not want reliance people to reach me personally, at least resolving this issue through call is also much better