Reliance Communications Complaints & Reviews

I have got a post paid connection on 1/19/2013 with monthly rental of 599, provided all the address proofs in the web world in mount road Chennai, I was out of station for a week’s time, my outgoing was barred as the address was not verified, , when I called the customer care on Saturday they asked me to check the Web world As I was out of station not able to contact the web world on Saturday and Sunday’s they are closed, and now even my incoming is barred right now, Being a new customer is this the way that you’ll treat the customers My outgoing was disconnected with no prior information and moreover the person who came for address verification did not have patience to listen when the house owner said I am out of station Reliance being a big network dint expect this kind of Customer service ..

I am trying to get the UPC code from last 15 days but every time getting a message saying "Your request could not be processed. Please try after some time". I have given a complaint in customer care regarding this but without resolving the issue they have closed the complaint.

kindly submit my complaint regarding the activation of VAS MyCRBTDummy, VAS CRBT subscription without my permission from reliance CDMA. reliance CDMA has activate the following vas services without my permission and deduct my Rs. 15 from my balance. kindly deactivate the following VAS and refund my money from reliance CDMA. My mobile number is [protected] and my name is Manojkumar.

This is regarding the bill generated for this month even after cancellation. I am currently having worst experience with Reliance Data card termination process. I had interacted with the reliance customer care many number of times. I have requested Reliance to terminate Internet service on [protected] by Nov 2013, and was assured by the shop representative and coustmer care that my services were terminated, i even called on 6/12/2013 5.29 PM and the representative Ms Vanajaa assured that my data card was terminated and i wont recive any bill. But they haven't terminated till now and I'm getting bills for no-use. Please rectify this issue. I don't want to pay these unnecessary bills. I am hoping that this is going to be my final mail. If it is still not resolved then, I am going to file a case . Coustomer care provided by your staff s really worst, they dont even have time to clarify my quiries and on return they are diverting the issue. Totally dissatisfied customer. - P.V.S.Raju

Dear Sir, Reliance land line number [protected] I have made 24 complaint to reliance in past 6 months that instrument is not working and need to get replaced. I stay abroad and my parents are senior citizen, still they try to coordinate for getting phone repairs. Reliance gave us excuses for 4 months that they don't have parts needed to solve problem. When we said we want disconnect phone, as its cant be used since we have cant make calls only. They said we will give you 3 years incoming plan with only minimum charges and replace our instrument. After few days we got call from them that we have to pay them Rs. 2, 000. I called customer care that we don't have anything outstanding and they said that our account is clear and there is nothing outstanding. (Please refer attached Clarence mail of appellant tribunal of reliance) I have received my bill few days back with charges of Rs. 2, 000 as some adjustment. This is utter rubbish and fraudulent charge. We have deposit with them of Rs. 1, 900 and I think they don't want to refund anything in case we disconnect phone, so they just put some random amount in bill. I will ensure to take such kind of practice to TRAI and i will go to all extent to ensure that such practices of companies get stop. Whenever i call them i had been put on hold for more than 30 minutes. every time i get response that it is forwarded to customer care and they will take care. I never heard back from them.

Dear Sir, My phone no. is [protected]. I am really fed up with the way Reliance people are dealing with me for my wireless phone handset which I purchased from reliance web world Noida sec. 18, on 5th november 2013 and the bill of handset is not provided by the web world and the handset is very problematic so I made a complain --- complain no. is[protected].

I am Vivek from Kolkata using reliance CDMA prepaid connection from last 5 years recently I received SMS about online recharge through reliance site so used it few times for recharge today while doing topup recharge I found an option to recharge amount of 35 combo voucher to avail full talk time and after recharging my mobile I received a message saying that this 35 recharge balance is for promo balance and it has validity of 10 days but this 10days validity option is not mentioned on the web site and when I checked with customer care they simply said it is like that only so from next time I should check with them before recharging but they dont have any valid reason for this kind of fraud. this Rs 35 recharge option is kept with other topup recharge option of other amounts which I normally use.

I have been having low speed issues with reliance broadband at my home, complained about it around 5-6 days ago, but since last 3 days [from 23rd] I am not even able to open the reliance broadband homepage even. Hence things have gone worst and earlier I was able to do my regular work on very lower speed but now 0% connectivity to internet. I have tried there email customer care [responded just once], and through telephone very numerous times! They are not providing me a valid ip address through which internet starts! Here are my complaint ids:- [protected] [protected] They keep promising for sure shot resolve of issue in few hours also a revert call from them, but its just me who has been calling them since last 6 days, twice a day and numerous mails too.

i took 3G internet data pack for rupees 225 with one month validity for reliance no.[protected] on 15 January but company stopped my net data pack illegally on 22 January inspite remaining net balance having and deduct 128 rupees from my main balance kindly take action and reactivate my remaining data pack and return my 128 money deducted by company illegally

Dear Sir, My mob no. is [protected], This is a reliance GSM no. They have deducted The following amount as VAS charges where as my mob no. is DND activated and I haven't activated this services anyway. I tried to call them on 198 but as always it's not working . So pls refund my above amount ASAP IE Rs. 22. Rs.1 On 17/01/2014 for VAS Video Store Rs. 5 On 20/01/2014 for VAS Shemaroo VP Rs. 1 on 24/01/2014 for VAS CRBT Prepaid at 6.15 AM Rs. 15 on 24/01/2014 for VAS My CRBT Dumy at 6.15AM Thanks, Gunjan Sinha

My name is Alok Kedia (resident of Kharsia, Dist - Raigarh Chattisgarh), I have a reliance prepaid mobile no [protected], reliance wrongly activated a value added service called GMN 101 and deducted the amount from my balance, when I spoke to them they said that I had confirmed over the call them to activate whereas I have not. Then I approached them through email and after a lot of persistence they confirmed that yes it was activated and that they will waive it off and asked me to provide few details which I did. When I did not find the refund I contacted them and they said now it is beyond 3 days and hence not eligible for waiver. How can they turn off once they confirmed about the waive off, secondly how can they activate a service without my consent and persisting that I have. I feel cheated and harassed and they should be punished so that they can upgrade their service standards. Please let me know how do we go ahead with this case. I have all the emails and sms on this to back up each and every word of mine above. Looking forward for a response asap. Thanks, Alok Kedia.

Iam a businessman, my business network is connected with my mobile number : [protected].
On 14.1.2014 I got a message from reliance ie., 'Dear customer your service are being suspended
for UCC to DND customer as per TRAI norms. Soon I made a complaint to the reliance centre in by pass road madurai.but they didnt help me out in this regard. So I got a new number from the center the new number is :
[protected] and I received the same sms on 23.1.2014
Again the service was suspended to the new connection.
No one in my place (reliance centre) is giving appropriate
Solution to activate my 2 mobile numbers. Hence kindly do me a favour in reinstate my number as eairly as possible. My contact num is :[protected]

phone cellno.[protected]
mentaly affect and tarcher please rectify and credit amt

1) today VAS charges Uncessary TechzonesSMS S Rs.5/- this charges monthly 4 or 5time uncessary VAS charges
2)today 121 offer amt RC74/- dial extra talk time 15/- but it is valudity 90days but already valudity 180days recharge dt.14.1.2014 amt 107/-

by
S.Mookaiah

I got a call from [protected] telling me that I've won a lottery. I have answered the call as I got with a similar STD code from west maharashtra. But after hearing the announcement of winning the lottery I disconnected the call as I was aware of these kind fraudulent calls. I think just like DND there should be a preventive measure taken by TRAI to prevent such frauds. Kindly let me know if anyone of you is aware of any such...

My Mobile no is [protected] and presently it has been debarred from making outgoing calls since 18.11.2013. I have purchased ZTE V 6700 Mobile from one of Reliance websotre at Coimbatore on 19 Oct 2013. Invoice No is [protected] On purchase they have ensured that 5 GB data is free for 5 months with the handset. They never told me to activate with customer care to use the free data. Sales person at the counter told me that you can use the data immediately, and I have started using the data since then. On fine morning of 18 Nov 2013, my outgoing, incoming all are barred, with out even a single intimation, that too when I was on roaming. But after receiving the bill, I came to know that the disconnection was due to excess billing. My bill amount is above Rs 3500, out of which Rs 2900 is only data charges. My credit limit is Rs 2200 and how the bill amount has exceeded the credit limit. There is no answer from reliance side for the excess billing. I tried to contact the customer care, they refused to register a complaint initially but after writing to Appellate authority, they have registered the complaint and the no is[protected]. They have closed the complaint with out resolving the issue and notified as the charges are genuine. I have requested several times but no reply from reliance side and from 19th Nov 2013 onward they have debarred my incoming calls also. Kindly do the needful to deduct the data charges from my bill. My complaint is not yet resolved instead they have closed the complaint as closed. I request to waiver off data charges from my mobile bill. My alternate contact no is [protected]

Hi,

I'm no were connected with Reliace/Reliance n/w, But I do get call from Reliance collection department, Bannerghatta office saying to pay the bill amount(Rs 435 /- ) mentioning the Land line([protected]) connection I own, But I don't have any home at bangalore moreover I don't even taken any reliance services.

They mention the land line number ([protected]) client name reads as 'Tunga PVC pipes Pvt Ltd' and the contact person is 'Tunga' having reliance landline[protected], I'm airtel prepaid customer since 12 years and I don't own any land line or even post paid connections with any service provider.

I do get call from reliance twice in a day one in morning(10.30 AM) and one at the evening(3:50 PM) and ask me to pay the bill which I even don't relates, I escalated this issue with Reliance and the person whom he call me but they are not able to check/resolve this issue. And this is happening since one month. While querying them, they ask me to ignore such calls. just tell me how many times will ignore such calls when they call twice a day for one months.

I've filled an complaint in Consumer complaints portal and well as in reliance portal, But the problem still persists, How you people gave land line connection without verification against the data he provided, if so why not correcting the issue to remove my mobile number from your database?

This is typical harassment and mental torture and aksing to pay the amount for the unused phone and comes under cheating and fraud.

Please do look into this issue, where I no were relates to the number[protected]. Please remove my number from your portal and don't call me from here after.

Plz resolve this issue asp.

Hi, I've been receiving harassment SMSes from your legal department for paying outstanding bill that I do not even have with Reliance. I am a Vodafone customer and I am told that I have a Reliance number and I have not paid the bill. I started receiving these SMSes about a month or so ago and then I visited your Reliance showroom and found out that the connection is not in my name. How idiotic can you guys be? The Reliance number is [protected]. Do look into this and see to it that you do not send any further SMSes or else I would have to take legal action for harassment. I've never used any Reliance products and with this kind of experience, you can be rest assured that I will never have any association with Reliance and I will spread this word around.

I started Reliance broadband in February 2013 - 4mbps plan in Pune Account No:[protected]. It worked well for one month and then it was down every other day - apparently for "upgrades". Every week a new date would be promised to fix the issue by Reliance customer care. Finally I have had enough and cancelled the service on 22 June 2014. I got a confirmation call and my internet was shut down. Complaint Id:[protected] In July I got a call from Mr. Sager A Telang from Reliance requesting me to not disconnect. He also sent me an email promising bill waiver upto and including the month of August. I have saved this email. I replied in email to him that I was not interested and NOT to start the internet. I have also saved this email. I thought that was the end of matter. Imagine my surprise when I got a bill from Reliance for the month of August!!! Next they started calling up for bill payment of Rs. 800 /-. Apparently they had started my internet and generated the bill!! I informed them that I did not want their internet. I also called up Mr. Sager A Telang but now he does not pick up the phone. I emailed Reliance broadband and also Mr. Sager A Telang stating that I had asked not to start the internet and I had all this communication in email. But no replies from Reliance or from Mr. Sager A Telang. Now I am getting calls from Reliance for bill payment. Everytime I explain this issue to them and everytime they say they will look into it. But again someone new calls asking for bill payment. The latest limit is that they have asked me to be present at Pune Court on 31st Jan 2014. They have also given a phone number to call for "settlement". This is clearly extortion on part of Reliance. I am already recording all the phone calls received from Reliance. I am not sure to file complaint in Consumer Court or in Police for harassment. Can anyone help me? Do you have any experience of what you did when in similar situation? I am not going to let this go. Regards, Sumit N [protected]

My number was [protected] .i get call every day with reliance legal dept to pay my bill. i have told them many times that i had alreday raised a request to terminate my number with request ID:[protected] .represantative name was anuj. i got call from number[protected] everytime i explain them and then they say we cant check our system ..come up with proof. how can they create a system which they cant check and how can they call &sms everyday without checking status of a user and compell me to submit the bill which i dint use? now they are messaging me that come to pune court on 31st as you have not paid your bill. its mental harrasment as well as deteriorating the name of a brand like reliance.

Hello, My name is Anil Shewani, a subscriber of Reliance communication prepaid sim. My mobile number is [protected]. I have recharged my prepaid account with Rs 120 dated 10 January 2014, and three days post recharge on 13 January 2014, I had Rs 118 in my account. This complete amount got deducted in the morning at 08:30 because of some company's server error. I have called the customer care executives n number of times but the call got connected just thrice, and every time the call got connected i didn't get any satisfactory answer by those guys. The second time, when call got connected in the evening they said that the deduction was because of the company's mistake and the amount will be refunded when I call back in Half an hour, But again the call didn't get connected. At night fortunately i got through the line but they said the same story that they had some server errors and asked me to call back. And till date they did not refund my account balance neither had they picked the phone call. Im fed up with thier service and thus filing complaint against them.