Reliance Communications — Deduction of full balance on pretext of Gprs when I had net pack. | |||
I had recharged my mobile ([protected]) for Rs247 on JAN 22 2015, getting Rs 175 talktime and 1 GB data pack. On FEB 19 Rs 151 was deducted leaving Rs 0.015, ie deducted whole balance. When I complained it was notified that it was on pretext of GPRS, but I already had data pack. 1. Full balance deducted Please look into matter I have been proud Reliance Smart member for 5 Years and never had such a problem. Thanks & Regards [protected] Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
The problem is not solved
I want to talk to some one who actually resolves a complaint and just not take complaint. There is communication gap. Hope you we can have a one to one talk.
Full Story once again
1. Jan 13: Rs 150 talktime in mobile via recharge ( should remain reserve until used)
2. Jan 22 : Rs 247 recharge Talktime Rs 175 and 1GB data ( For 30 days).
3. Feb 18: Rs 151.015 balance in moblie
4. Feb 19: Rs 0.015 balance in mobile
5. Lodged a complaint.
6. Reply Feb 22 : for GPRS.
Question: 1. How much do you deduct for extra gprs usage?
2. What was my usage ?
3. Why message from no 3600 stopped coming about data usage?
Please address these grievances
Thanks & Regards
krishna [protected]
I want to talk to some one who actually resolves a complaint and just not take complaint. There is communication gap. Hope you we can have a one to one talk.
Full Story once again
1. Jan 13: Rs 150 talktime in mobile via recharge ( should remain reserve until used)
2. Jan 22 : Rs 247 recharge Talktime Rs 175 and 1GB data ( For 30 days).
3. Feb 18: Rs 151.015 balance in moblie
4. Feb 19: Rs 0.015 balance in mobile
5. Lodged a complaint.
6. Reply Feb 22 : for GPRS.
Question: 1. How much do you deduct for extra gprs usage?
2. What was my usage ?
3. Why message from no 3600 stopped coming about data usage?
Please address these grievances
Thanks & Regards
krishna [protected]
Dear Krishnav,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Pleas do not affirm that the aforesaid concern has been discussed and resolved to my satisfation
1. I had telephonic conversation when i filed the complaint. NOT THERE AFTER
2. The reply of GPRS was via a sms and not what you try to affirm as telephonic conversation.
Have guts and talk directly.
Thanks
Customer Not Satisfied by your service.
1. I had telephonic conversation when i filed the complaint. NOT THERE AFTER
2. The reply of GPRS was via a sms and not what you try to affirm as telephonic conversation.
Have guts and talk directly.
Thanks
Customer Not Satisfied by your service.
Dear reader
I want to talk to some one who actually resolves a complaint and just
not take complaint. There is communication gap. Hope you we can have a
one to one talk.
Full Story once again
1. Jan 13: Rs 150 talktime in mobile via recharge ( should remain reserve until used)
2. Jan 22 : Rs 247 recharge Talktime Rs 175 and 1GB data ( For 30 days).
3. Feb 18: Rs 151.015 balance in moblie ( of which 150 should remain as it is as per pointer no 1)
4. Feb 19: Rs 0.015 balance in mobile
5. Lodged a complaint.
6. Reply Feb 22 : for GPRS.
Question: 1. How much do you deduct for extra gprs usage?
2. What was my usage ?
3. Why message from no 3600 stopped coming about data usage?
Please address these grievances
Thanks & Regards
krishna [protected]
I want to talk to some one who actually resolves a complaint and just
not take complaint. There is communication gap. Hope you we can have a
one to one talk.
Full Story once again
1. Jan 13: Rs 150 talktime in mobile via recharge ( should remain reserve until used)
2. Jan 22 : Rs 247 recharge Talktime Rs 175 and 1GB data ( For 30 days).
3. Feb 18: Rs 151.015 balance in moblie ( of which 150 should remain as it is as per pointer no 1)
4. Feb 19: Rs 0.015 balance in mobile
5. Lodged a complaint.
6. Reply Feb 22 : for GPRS.
Question: 1. How much do you deduct for extra gprs usage?
2. What was my usage ?
3. Why message from no 3600 stopped coming about data usage?
Please address these grievances
Thanks & Regards
krishna [protected]
Dear reader
I want to talk to some one who actually resolves a complaint and just
not take complaint. There is communication gap. Hope you we can have a
one to one talk.
Full Story once again
1. Jan 13: Rs 150 talktime in mobile via recharge ( should remain reserve until used)
2. Jan 22 : Rs 247 recharge Talktime Rs 175 and 1GB data ( For 30 days).
3. Feb 18: Rs 151.015 balance in moblie ( of which 150 should remain as it is as per pointer no 1)
4. Feb 19: Rs 0.015 balance in mobile
5. Lodged a complaint.
6. Reply Feb 22 : for GPRS.
Question: 1. How much do you deduct for extra gprs usage?
2. What was my usage ?
3. Why message from no 3600 stopped coming about data usage?
Please address these grievances
Thanks & Regards
krishna [protected]
I want to talk to some one who actually resolves a complaint and just
not take complaint. There is communication gap. Hope you we can have a
one to one talk.
Full Story once again
1. Jan 13: Rs 150 talktime in mobile via recharge ( should remain reserve until used)
2. Jan 22 : Rs 247 recharge Talktime Rs 175 and 1GB data ( For 30 days).
3. Feb 18: Rs 151.015 balance in moblie ( of which 150 should remain as it is as per pointer no 1)
4. Feb 19: Rs 0.015 balance in mobile
5. Lodged a complaint.
6. Reply Feb 22 : for GPRS.
Question: 1. How much do you deduct for extra gprs usage?
2. What was my usage ?
3. Why message from no 3600 stopped coming about data usage?
Please address these grievances
Thanks & Regards
krishna [protected]
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications