Reliance Communications Complaints & Reviews

My Reliance subscriber ID is[protected]. I raised a complaint with the broadband customercare on 14-Dec-2014 regarding my landline. Since then I have sent at least 10 followup emails and numerous calls to the customercare number. Everytime they open a new service request that has an SLA of 24 hours for closure, and in 3 days the ticket is closed. The call center guys that answer the customercare number are the most pathetic ones I have ever dealt with. The latest interaction being with one who calls himself "Sarath Kumar" where he refused to take a request for a waiver for service fault. His justification was that all the tickets were closed within 3 days they were raised. When I asked him why the tickets were closed when the issue was not resolved, he says it is some portal issue. So why should I pay for your inefficiencies? They have even charged me a late payment fee of 100/- and cut my broadband for a few days when the arguments on why I should pay for a service I am not receiving, delayed the bill settlement. The appellate authority seems to be a sham. I had painstakingly saved all the email correspondence over the last 2 months and attached them to a detailed email that I sent to the appellate. There was initially no response, but after a followup there was a reply again in vague terms that the request has been escalated and will be resolved. Till date, my problem continues. I would strongly recommend people who are looking for a broadband connection not to go for Reliance unless money is a strong concern (Reliance is cheaper compared to Airtel, now I know why) or you have ample time at hand to get into arguments and follow ups on frequent connection disruptions and cases like mine where the landline fault was unaddressed for a long time.

I am using Reliance GSM sim (0 [protected]) from delhi ncr circle for past few years. They are deducting RS 3 from my balance alternate days as VAS USSD charges. I have not activated any VAS on my number by checking “MYVAS” to 55333 even-though they are deducting the money periodically, sevaral times an amount of Rs.3/- deduced from my account for the VAS service..Then i messaged to 121 and i got the reply like “you are not subscribed to any VAS packs” If I haven’t subscribed any VAS services then why they are deducting money from my account?

I am a user of reliance broadband from more than a year (U id[protected]. i am facing a lot 8f problems with it, previously my connection was not working for more than a month in oct - nov 2015 and now again my connection is not working form 21 jan 2015, i had placed a lot of complaints at reliance customer care but nothing happened even after contacting to them at least 50 times, i got no response from their side. MY INTERNET IS STILL NOT WORKING.Please help me asap.

Subscriber ID:[protected] My broadband connection is not working since 18th January, 2015 Here is the words from local technician of reliance: "2-pair cable between your home and 'Landmark Building' (from where i'm getting connection) is broken. We need to replace that cable. Length of that cable is 170 meters. But we don't have that long cable. We will replace your cable when it will be available." This was spoken by technician on 25th January. I'm writing this on 20th February. I can't believe that "RELIANCE" cannot arrange just 170 meters of cable for that long period!!! Please replace my cable. You can contact me on my registered mobile number.

Hi my name is sumit and my mob n [protected] Totaly wrong charges cut, Amount Charged for VAS ShemarooVP Rs10 Current Main Balance : Rs:22Plz rtn my bel your And i try your all num 198, , *333, [protected], ,[protected], , But tumha ki num kaam ka nhi sab bqkwash han mere pise muje wapas do

Today I got a message – exact message goes below amount charged for vas one97stalkdp rs:30.00. Current main balance : rs:132 and reliance gsm deducted rs 30 from my main balance. Even I don’t know what is vas one97stalkdp. soo pls sove it and refund theat amount in my account

My Name is sombir chauhan and my card no. is[protected].we have already recharge bronze pack for 3 months. without any information cut the my Cartoon channel. Reliance company service is very bad service. my email id :- [protected]@gmail.com

name : hemant m chauhan mob : [protected] place : himmatnagar district:sabarkantha state : gujrat pincode: 383001 i want to portability to other network. but when m goin to sent sms about it, it was seems to failed. so i called in reliance customer care but yet not get satisfied answer. and whenever i tried to reach customer care executive, it disconnect automatically . i tried 198, *333, [protected] Had also contanct to authorised reliance care in my place, they just saying that we have to try on 198... we trying from 19/02/2015 to current time...and this authorised reliance care also told that you should do consumer case on reliance . so we want answer about this bad service... and also want to some action on this type of reliance care ...

Dear Sir, Greetings!! Yesterday Reliance company executive block my outgoing calls bcoz my last bill is due. the executive message me sir your bill amount is high. Sir you will check my last all months records my all bills are paid. So this is not done i have 13 days to paid the company bill and believe me i don't no how much i will paid because m not received last bill. So i request you to please rearrange my outgoing calls otherwise i m not paying this bill amount. Your early action in this matter is highly appreciated. Plzzz call me. My no. is [protected]

I have received a message on 14th feb on my mobile number that u have charged for some kind of services for which i have not requested.they have deducted 5 rupees from my balance and after that they restricted my number so that i could not make any call to customer care help line number.Because of that deduction i couldn't made any call to my friend because of that they all are very angry to me.when i called them from another number after couple of days they just denied my complain saying that they have information of that very same day. so what about my balance.i couldn't made any call to customer care because of their fault.so now i want my money back.because I was not the one who activated such service.

1.Balance deducted Rs.15/- 0n 16/12/14 for renewal of callertune 2. Again balance deducted Rs.30/- 0n 30/12/14 for renewal of callertune. 3.Again balance deducted Rs.14/- 0n 29/01/15 for renewal of callertune. 4. Again balance deducted Rs.3/- 0n 12/02/15 for renewal of callertune. 5. Again balance deducted Rs.2/- 0n 18/02/15 for renewal of callertune.Rs.2/- for VASCRBT. I have contacted customer care on the above said dates namely Prashant on 30.12.14 and Kamlesh on 29.01.15 and said the problem that I have never requested for the above service then why my balance has deducted. They assured me that the service is deactivated and no balance will be deducted in future. But the deduction of balance is still continuing and this will press me not to recharge the phone. From dated 12.02.15 my sending SMS and contact to customer care through no.198 is also stopped. The above activity make me very unhappy and discomfort to your service. Request to see into the above matter and do the needful in this regard. Ackd. please.

I got a new reliance postpaid no [protected] as your executives told me it would be free of cost std calling. when i got my first bill the charges were of 3000 as i got a call from mr. sunil pandit from reliance as please pay 2000 rest amount i will take care because of wrong commitment done to you. and i paid it as it would be fixed from next month and rest amount will be credited. but after that the person is not even picking the call and no call back from his side as no is still barred due to non payment and no cr applied. yet i received a call please pay your bill as new months rental on account i asked rep to check the last online complaint made as no was barred for 2months she checked and stated will call back. again no response i called ivr CSR says talk with agency who sold you at wrong commitment yet i again called the agency no reply and they stated have raised complain or call to ivr. its false commitment everytime if you dont have the required plans for customer why you sell the connection and also give fraud commitments. I even gave the reliance receit stating unlimited plan to payment executive but still only running in circles with no barred.

I AM FACING WORST CUSTOMER SERVICE FROM RELIANCE NETCONNECT DATA CARD#[protected]. 1. I AM ALWAYS OPT FOR 3 MONTHS ADVANCE RENTAL PLAN, BUT THEY ARE NOT ACTIVATING THE SERVICE AND IN TURN THEY SAY THATI HAVE NOT RAISED ANY REQUEST BUT WHEN PROVIDE THEM THE EMAIL DOCUMENT THEY TAKE MINIMUM 7 DAYS TO RESPOND TO MY EMAIL AND FINALLY THEY WILL REFUND THE MONEY. THIS HAS BEEN HAPPENING FROM PAST 3 INSTANCES. 2. THEY HAVE ILLITRATED CUSTOMER CARE EXECUTIVE WHO DON'T EVEN KNOW HOW SPEAK TO THE CUSTOMER OR TO RESOLVE THE ANY QUERRY. THEY ALWAYS GIVE WRONG INFORMATION AND TRY TO DISCONNECT THE CALL. IF THEY ARE NOT ABLE TO RESOLVE THE ISSUE THEY WILL PUT YOU ON HOLD FOR LONG TIME AND THEN DISSCONNECT THE CALL WITH ANY RESOLUTION. WORST CUSTOMER SERVICE BY SUCH A BIG COMPANY. 3. ON FEB 12TH 2015 I HAVE REQUESTED THEM TO ACTIVATE THE 3 MONTHS ADVANCE RENTAL PLAN UNDER REFERENCE#[protected] EXECUTIVE NAME : SHIVRAJ WHEN I DIDN'T GOT ANY ACKNOWLEDGEMENT OF THE PLAN ACTIVATION I CALLED THEM 19TH FEBRUARY 2015 TO CONFIRM THE SAME. BELOW ARE THE SCENARIO HOW THEY HAVE RESPONDED TO ME: 1. THEY SAID YOUR PLAN IS NOT ACTIVATED AND ABOVE REFERENCE NUMBER IS NOT VALID AND NEXT MOMENT HE SAYS THAT IT'S ACTIVATED BUT DON'T KNOW WHEN ALSO DON'T THE SERVICE END DATE. WHEN I ASKED HIM TO TRANSFER THE CALL TO MANAGER OR FOLLER SUPERVISOR HE SAYS THAT NONE THEM AVAILABLE AND WHEN I TOLD HIM THAT I WILL SUE YOU IN THE COUSRT HE TRANSFERED THE CALLED TO SO CALLED FLOOR SUPERVISOR MR.VINOD, HE TRIED HIS BEST TO FOOL AROUND FINALLY HE SAID THAT I HAVE NOT CALLED THEM IN ABOVE REFERENCE NUMBER WHEN I ASKED TO TAKE THE CALL RECORD HE JUST DISCONNECTED THE CALL. I request you people to take strict action on all these worst customer service guys and RELIANCE to under that what level of customer service they providing.

I am getting a very slow internet speed in my location, i have raised a complaint i.d through customer care(2 times), one time they disconnected my call. Before raising a complaint i called them 3-4 times, their reply was network upgrading is going on, wait till 4pm today, 1pm today like that answers.After that i raised a complaint i.d My modem has got 3.1mbps speed i have checked out in other locations in my city, where i am getting a good speed(1.5mbps) but in my location their is speed fluctuation(most of the time i max speed i am getting is 300kbps) Around 3am-7am in morning i am getting a good speed(1.5mbps) which is enogh for me. I am not the only one person facing this problem, 3 of my friends in my location are also facing these problems. my modem no(chandan)-[protected] (location-kuvempu nagar) srinivas-[protected] (location-kuvempu nagar) darshan-[protected] (location-udaygiri) manjunath-[protected] (location-udaygiri)

WITH REFERENCE PLEASE NOTE THAT THE ABOVE REFERED PHONE IS DEAD SINCE LAST MORE THEN 3 WEEKS. YOUR REPRESENTIVE VISITED THE SITE AND SAID 2 WEEKS BACK IT WILL BE PUT THRU WITH IN 2 WORKING DAYS. BUT TILL DATE NOTHING HAS BEEN DONE IN TH MATTER PLEASE ALSO LET HAVE PHONE NO OF YOUR DEDICATED TEAM OF ATTENDING THE FAULTS SO THAT WE CAN SPEAK TO THEM. AWAITNG YOUR REPLY KANARA INDUSTRIAL CORPORATION VINOD PADIA [protected]

Hi, I have Reliance GSM prepaid connection (No. [protected]) and I am getting charged for some VAS services which I do not ask or request to subscribe. I am trying to call customer care but could not reach a single time from pas 3 days. I can not understand what the hell is going on. No one is responsible enough to take care of their customers, to listen their problems. Charges are deducted day by day. Please refer the attached screenshot for your further assistance. I put an email too on customer care email id ([protected]@relianceada.com) as attached below but I am not getting any response. I request you to please look into this. Thanks & Best Regards, Sachin Bansal Hi Team, I am trying to call your customer care team but it is not reachable for any reason. I am very disappointed because of deductions in my balance within an interval of time. Some VAS(Techzone) GSM and VAS(VideoStore) charged messages are received but I have not activated/requested anyone for the same. 4INR has been charged till yet.I request you to please deactivate such service and refund the deducted amount and any other amount if deducts during the conversation. I am/will not be liable to pay such unrequested service.Also, I get so many alerts the whole day. Please do not disturb with such alerts and deactivate the same as well. Hope I will get a positive response soon. Regards, Sachin Bansal

Relationship Number:[protected] Name :A ANADRAJ CIOU Code:MURI10133 I have closed my reliance postpaid number [protected]. I paid my last bill dated 15-Oct-2014 Invoice number[protected], Receipt number is AM62405105 date : 19-oct-14 I have not received refund of the security deposit paid by me. The CSR said that the security deposit will be refunded in 60 days. It is 4 months now and I have not received any refund. I have placed a service request for the refund. Service Request ID :[protected] Requested on : 19/02/2015 Please do the needful to refund the security deposit at the earliest. Thanks RAJ

my name is byom and my reliance no is [protected] which i ported from tatadocomo recently. YESTERDAY I RECHARGED WITH RS 147 FOR UNLIMITED 2G DATA FOR 30 DAYS BUT VALIDITY EXPIRED JUST TODAY THAT IS FOR ONE DAY ONLY.. MY ALL DATA WAS LAPSED I AM REALLY FED UP WITH RELIANCE I WANT MY DATA BACK OR ELSE I HAD TO PORT TO ANOTHER ISP...

R/sir, i am a customer of reliance prepaid mobile and trying to contact customer care and reliance world but there is no response from any side so please suggest the optimum solution or the method to port my number with some other service provider

Hi I bought dongle for reliance number, [protected], from reliance kiosk at Manyata embassy park, Bangalore. The activation charge was nil . However the dongle was faulty as it was not connecting to the internet and also, it infected the laptop with virus . IBM help desk advised not to use reliance dongle because it is faulty and most of them are causing virus attacks . I returned this to the customer kiosk and asked him to disconnect the connection.I immediately sent an email to the customer care center also. However a bill was raised for the same . Now reliance customer care is torturing me to pay the bill . WHy should the bill be paid when I could not use it in the first place. Now they are threatening me by telling they will send me a court notice. Please help me close this issue . Regards Reshma