[Resolved] Reliance Communications — Extra amount charged.

sannnnthosh

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

I have activated RGSPECIAL_LEVEL3_99 plan. As per plan, i get 50MB of data free. when i used 36MB, they charged me 360Rs. when i contacted customer care i did not get proper response. From past four months every month extra amount is charged in my bill.

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Aug 14, 2020

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jan 12, 2015

Updated by sannnnthosh Name: Santhosh
No: +91 [protected]

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Comments

sannnnthosh

from Noida, Uttar Pradesh

I just got a call from Reliance and said that 'They cant do anything' . Pathetic response from customer care. If CC people cant do anything whom i have to talk to. please dont tell Ambani Sir now. :-)

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Santhosh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

sannnnthosh

from Noida, Uttar Pradesh

Hi,

I got a call from Customer Care (second time) and even they where unable to provide the exact information. Suggested to call some senior person, when asked to forward said that ..they don't have the option. Looks like this is going into circles an endless loop. Not satisfactory.

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Santhosh,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications