Reliance Communications Limited — Getting charged even after disconnection of service | |||
Hi, I had been using Reliance Netconnect broadband service since 2009. My device was lost on 21st Dec 2013. I had called customer care immediately to disconnect my number. I have already cleared all my dues till Dec 31 on 11 Jan14. Even after that I continued getting bills. Then I raised a request through myservices portal to disconnect my device. Here are the details - Docket No/Reference NoCreation DateDescriptionCurrent StatusExpected Resolution TimeReason for DelayRevised Resolution Time[protected]Feb-2014 20:54:25 HSD Request Service Provisioning Closed 3 Hours It got closed without any resolution and without my consent. I didnt get any confirmation if my service was disconnected or not. I kept calling the customer care without any satisfying answer from their side. I again got the bill. Then I sent a mail to customer care giving all the backgroud. Even after providing them the details, they are saying that they didnt get any disconnection request from my side and asked me if I wish to go for disconnection. I said of course I want to disconnect. Then they are asking to clear the overdues. I told I have already cleared my bill till 11th Jan 2014 and why should I pay beyond that. It is their mistake that they did not honor my disconnection request which I had raised first through customer care, then through myservices portal. Now I am getting the message from LM-RELIAN to pay the overdue 976 vide CAF [protected] or to be present at Pune court. I dont understand how can they people send me such messages when all the mistakes are from their side? Why do I pay for what I have NEVER used? Regards, Neelu Was this information helpful? | |||
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Reliance Communications customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Whatever you want to tell me, tell me here. You have nothing much to explain except saying that I will have to pay so and so amount. What do I do if your system is not strong enough to take the customer requests for disconnection. Had I requested for any value added service, you would have promptly served it so as to make money out of it. Then why did you and your customer care and even your portal did not get the disconnection request? I am still getting the threatening messages from your side to be present at Pune court. Why should I?
You check my Internet usage details for the months Jan, Feb and March 2014 and then tell me for what usage I have to pay Rs 1277? Tell me? I am fed up of talking to you people and still getting no resolution.
Whatever explanation you have, post it here.
You check my Internet usage details for the months Jan, Feb and March 2014 and then tell me for what usage I have to pay Rs 1277? Tell me? I am fed up of talking to you people and still getting no resolution.
Whatever explanation you have, post it here.
I am continually getting the messages to be present at court. I am very much disappointed. I don't want to waste my time in the court and can't any more waste my time asking Reliance people for clarification. Finally I have made the payment. Here are the details -
Thank you. Your Payment is successful. Please quote your receipt no for any queries
relating to this transaction in future.
Please note that this receipt is valid subject to the realisation of your payment.
Receipt No AMIP53054545
Customer Name NEELU DHIMAN
Relationship Number [protected]
Subscriber Number [protected]
Transaction Reference Number 62328337
Payment Date and Time 11/04/2014 10:59:55
Payment Amount (Rs.) 1277.0
Payment Towards Invoice
Payment Mode Credit Card
Authorization Code MSPD[protected]
Email Id of Payee [protected]@yahoo.com
But I will NEVER use Reliance services in future.
I am too disappointed with the experience. I had to pay money for the service which I have never used. Totally unfair.
Thank you. Your Payment is successful. Please quote your receipt no for any queries
relating to this transaction in future.
Please note that this receipt is valid subject to the realisation of your payment.
Receipt No AMIP53054545
Customer Name NEELU DHIMAN
Relationship Number [protected]
Subscriber Number [protected]
Transaction Reference Number 62328337
Payment Date and Time 11/04/2014 10:59:55
Payment Amount (Rs.) 1277.0
Payment Towards Invoice
Payment Mode Credit Card
Authorization Code MSPD[protected]
Email Id of Payee [protected]@yahoo.com
But I will NEVER use Reliance services in future.
I am too disappointed with the experience. I had to pay money for the service which I have never used. Totally unfair.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. In case you need to terminate the service kindly visit the nearest Reliance Store along-with your documents.
Regards,
Reliance Communications