[Resolved] Reliance Communications — Over charging & abrupt change of plan. (cheating with customers) | |||||
My reliance netconnect number is [protected]. I was bombarded with phone calls and mails to upgrade to 4g services from reliance call centre. I was promised in the mails that my old data plan of monthly rental 500/- (8 gb day + 15 gb night) would continue. I upgraded to 4g after buying the wifi pod online. Reliance have send me a bill on 18.08.2016 of 2700/- for 4g data usage. I came to know after inquiry that reliance has abruptly changed the plan to 3 gb rs. 675/- plan even without informing me and the interesting thing is that my online rcom account shows that my plan is lteboradband8gbday15gbnight500. This company had no blueprint or plan for customer up-gradation to 4g. They are harassing customers with false bills. I came to know after a little online research that all the customers who upgraded to 4g are facing the same issue. I request for speedy resolution of the matter. I have been using reliance for 7 years but never expected that reliance would cheat me like this. Was this information helpful? | |||||
May 13, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 20, 2016 Reliance Communications Customer Care's response Dear Jyoti, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||||
 3 Comments | |||||
Comments
Please sign this online petition https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade
Reply
Please sign this online petition related to RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
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