[Resolved]  Reliance Communications — refund issue - service escalated on[protected]

Address:

380063

Ref : subscriber id[protected]

Sir,

It seems that reliance communications limited become nerves and embarrassed when a customer demands his own money claiming as refund. I am getting this convinced as none of my e-mail are replied from the customer care e-mail id : [protected]@relianceada.com. The customer care executives are again and again asking for making a refund request and give alternate contact number despite the fact i continue to provide alternate contact numbers and repeated requests.

When ask refund of my own money, the company behaves as if i am an employee of that company wherein the fact is that i was a customer, a best customer who made payments well in time during the tenure of 4 years when i kept the broadband service despite they extended poor service when attending service complaints.

Whenever i demand my money back i continue to receive the reply that they have taken up with their concerned team. I have nothing to do their team.

I want my money back, once again i provide below the request for refund:

My reliance broadband connection escalated on[protected]. It was promised by you that as per your company policy refund the payment within 45-60 days from the date of escalation (I. E. From[protected]

45 days completed on 1-8-2017
60 days completed on[protected]
Overdue days as on[protected] days

I am making requests to refund my payment right from 17th august, 2017.

I want my refund without any delay, written on[protected]

Regards,
Mohanan p. Pillai
Registered mobile number : 0-[protected]
Alternate number : 0-[protected]