[Resolved]  Reliance Communications — Reliance Postpaid Theft

Address:

Kolkata, West Bengal

Reliance Telecom is selling connections on wrong information, billing without any sense and then denying the Deposit Refund. I was sold a postpaid connection providing me wrong information regarding the plan, by one of reliance store called "United Voyage" located in Lake Road, near Lake Market, Kolkata-700029 (Mob#[protected]. I came to know about the fraud only when after receiving the welcome call. I made a complaint regarding this many times but it was neither registered & nor resolved. At the time of bill generation i again got a call for bill payment & other information on which i again made a complaint with Mr. Sukanto Roy on 20th June, 2014 & my complaint no was[protected] which was then promised to be resolved within 4 days. But their service again failed on that and i was not even called regarding this neither did i got any compensation or waiver on it. I again made a complaint on 198 regarding not being informed on my complaint. After this stopped the payment of my bill waiting for their resolution call to be received. At the same time the company was continuously giving me calls & messages for bill payment but not for my issue. After all this long procedure, i got a mail saying your total amount till now has been settled for Rs. 680.27 and get the postpaid closed for which you need to submit some papers. By this time my connection was deactivated and i was unable to receive calls even. But when i reached to the Reliance Center they told me a long story for connection closure. I made my payment but since it got late on the day of payment, i was unable to close my connection and finally did it after a week. For which they again generated two new bills and got it adjusted with my deposit money without even informing me. These Bills were generated when my connection was "Deactivated", so why shall pay for it. I talked to them again for this and made complaints too. But they are not willing to return my Deposit Amount or to take their billing back. Kindly look after the matter. My Number is [protected].