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Reliance Communications Customer Care
Reliance Communications Ltd
Customer satisfaction rating: 43%
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COMPLAINTS

Reliance Communications Customer Care

Reliance Communications Ltd

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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane
Navi Mumbai
Mumbai City District
Maharashtra
India - 400709
Landmarks:Opposite Khoper Khairane Railway Station

Customer Care Phone Numbers and Contacts

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1800 3033 5555  [Reliance Network]
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+91 22 3038 8005  
+91 22 303 88005  

Customer satisfaction rating
43%
Complaints
18509
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Reliance Communications Complaints & Reviews

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Reliance Communications — Service

 ss shhe
my name subhendu Shee, i used releince connection last 3years in this No. [protected] is prepaid connection but 07/05/2013...
Complaint comments  Comments  (11)Complaint category Telecommunications

 azf413
I have recharged my no. [protected] yesterday for rs 255 which gives the benefit of 1gb 3G data. Since, I recharged from rcom.in website they offered 100 MB extra. Post recharge I got only that extra amount of 100 MB but the main one of 1 gb is missing.
Surprisingly, this is happening for the second time. 1 month back also I faced same thing and it took 7-9 days for reliance customer care to resolve the issue.

Rahul kumar soni

Please find the following mail sent by reliance as receipt for payment.

Dear Customer,

Thank you for using My Services on http://myservices.relianceada.com/.

With reference to your Reliance account, we would like to inform you that we have received your online recharge payment of Rs.255 on 27/06/2013 18:27:15

Please find attached the receipt for your payment.Your receipt id is AMIR38112082. Please note that this receipt is valid subject to the realisation of your payment.

Thank you for choosing Reliance, India's No.1 Network.

Regards,
Customer Care
Reliance Communications

Reliance Communication — no 1 cheat to consumer

Deduction from balance amount

Dear sir,

I had given the complaint to deactivate the SMSPACK on 17/3/2011 .On 18/3/2011 i recived the message also saying that your SMSPACK has been deactivated. From 17/3/2011 to 28/3/2011 in my mobile balance was Rs 3.60

On 28/3/2011 i had recharge of Rs 100.00 to my reliance mobile [protected] .On 28/3/2011 suddenly i recd a message of deduction of renewal of a service (SMSPACK activated ) which i had never activate in my mobile.

On 28/3/2011 i had given the complaint to reliance customer care ,in customer care Mr shashi k was there .He said by technical problem it is happen .with in 48hrs it will be refunded .On 28/3/2011 complaint no is[protected].
Till 30 /3/2011 it was not refunded again i called up to customer care & said the given complint has not resolved ,again they said we send a mail to techinal deparment ,with in 24 hrs your problem will be solved & same complaint we be .complaint no is[protected]

Till 31 /3/2011 it was not refunded & no reponse from Reliance Telecommunication .again i called up .Again i calledup to reliance customer care . again they said that once again we are taking complaint .new complaint no is[protected] with in 48hrs it will be refunded
again i calledup on 2/4/2011 to reliance customer care i spoke with customer care person & said to forward to superior .i spoke to the customer care senior person on 2/4/2011 .he said we will resolve your problem with in 6hrs .immediately rec the messsge also saying that with in 6hrs will be resolved ,again same problem no response customer care nor from customer care senior person .

And on 2/4/2011 again they deducted Rs 15 my mobile no [protected] from my balance saying it that of renewal of a service ( callertune activated) which i had never activate in my mobile.


I request to the customer care but instead of helping out they denied the problem by saying this is technical problem we can't helpout & we can can't forward the call to teamleader or seniorperson . Every month they reduce my balance on behalf of such service which i never activate in my mobile.... kindly do the favor

from
ASHVINKUMAR V C
BANGALORE
[protected]

Reliance — Complaint regarding online recharge

Hi Sir/Madam

This is Satyendra A the main problem is regarding online recharge when i recharged my dad and mom mobile online with Rs 55/- there is no double talk time offer the vouchers cost is Rs55/- regular talk time is 47.86 but i got 100 tt for both mobiles and after 5 days the balance became nil as i called customer care they said that sir u got double talk time so the validity is only for 5 days is the way u treat or cheat the customers we are regular customers since many years. just i recharged for topup not even spl tariff plan are packs. If not the validity date is to be displayed i will attach the picture how it displays when i entered the top up amount i want my talk time back. and my both numbers are [protected],[protected]

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care
Hi
I think this is their main source of income.
I have been following up some online recharge issues of my data card for the last ten days, without any proper response from the customer care service. On[protected] at 9-30 PM I had recharged my card on line for Rs.850/- through “My Services”. I got only 5.Mb extra usage for that recharge and on[protected] again I recharged the card for Rs.1099/- and for that I got only around 1650.Mb extra usage. I had then contacted the customer care many times with no response so far. After each recharge I was told by the customer care rep. that the extra usage will be credited within 24 hours. I was monitoring it but the correct quantity offered by the HSD Voucher was not credited.Now customer care rep. says there is no pending balance to be credited.The don't know how much they credited in my account and when it was done. delaying the extra offer for 24 hours is a technic to cheat the customer. most o[censored]s will not check it. I am pretty sure thay have not credited the offer correctly. I have sent complaints to netconnect.[protected]@relianceada.com & myservices.[protected]@relianceada.com they are not even responding
Complaint comments  Add a commentComplaint category Mobile Service Providers

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    Reliance Broadband — Ignored Service Termination Request

     Rahul Kapoor
    In May end or June start I submitted an application for the termination of services of my account number[protected], service...
    Complaint comments  Comments  (11)Complaint category Broadband

     souvikpravda
    I had reliance postpaid connection no [protected],relationship no.[protected],tariff plan name SimplePPC299,location Ghaziabad,U.P..I applied for migrating from postpaid to prepaid when I shifted out of Ghaziabad after paying all due in December 2013 at Reliance Web world (Add:C - 6, Amit Complex, RDC, Raj Nagar, Ghaziabad).I filled all the forms for migration along with ID & address proof.They told me the postpaid connection will be closed by 7 days & there will be no bill further.But After that also I had been geting the monthly bill & my total monthly bill accumulated as Rs. 2000/- around.I repeatedly talked to the reliance customer care but they told that there is no such request from my no.I was advised to go to the Ghaziabad Reliance Web world to resubmit the application which was not possible due to my job.I heard the same kind of story from lots of people about Reliance.What I felt that Reliance is making money by this kind o[censored]nethical way mostly.I lost trust on Reliance since then.

    Reliance Postpaid — customer care not replay

    Dear Sir,

    I hold two connection of post pad mobile (Reliance Communication) . This Comapany Customer care No.*222 & [protected] is response is This route is busy my problem is not solved and un necessary charges include in monthly bill. Customar care office every time system fail and long quie. Pl solve the problem. And continue the customer care No.

    Thanks
    Vijay sen

    Cell No. [protected]
    [protected]
    Dear Customer,


    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


    Regards,


    RCOMcare
    Dear Customer,

    We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

    Regards,

    RCOMcare
    Complaint comments  Add a commentComplaint category Mobile Service Providers

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      I want to submit Complaint Positive Review Neutral Comment
      code

       kapil mi
      We have received threatening calls from people representing Reliance Communication Limited regarding payment of some bills for a connectivity that has been closed/terminated.

      These numbers are [protected] by the Name Payal Choudhary. They have mentioned themselves as Delhi Patiala high court employees, and then asked a particular Advocate Ms. Rathore to be contacted. Ms. Rathore number is[protected].
      Both of them threaten of legal consequences from delhi high Court, on behalf of Reliance Communication, and for a connection that has been inactive/closed since months.

      Can Reliance Communication please look into this unsolicited calls being done on their behalf?
      Dear Customer,

      We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

      Regards,

      RCOMcare
      Complaint comments  Add a commentComplaint category Telecommunications

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         Pubilc Intrest
        Hello every one,

        On my friend recommendation I had purchased 2 postpaid SIM cards from Reliance communication through DSA and the Tariff plan was also fine , out those one got wrongly activated ( DSA Promised me he will activate 8880XXX888 but [protected] is activated ) which i don’t want to use .

        When i called to DSA to terminate the connection or to change the MDN . he said me to go to Reliance web world to Change the MDN or call to 198 to terminate the connection. since the web world is almost 30 KM away from my place , i don’t wanted to go there and i called to 198 spent almost thirty minutes to transfer the call to concern department and given a requested to Terminate the connection , and adjust the balance amount in the refundable deposit to My other Number . But the Redaction team executive informed that it is not possible to adjust the amount. When i given the example of similar transaction in same network. she stopped responding to me and put my call on mute mode for some time and disconnected the call . where i am waiting for her response .

        i and lodged a complaint against that CCR , and keep on following almost from last 15 days , no one is responded or contacted, and they are keep on giving the false commitment.

        so finally we are planning to port some other Network with all my friends and family , kindly refer or contact me if any other service provide with Good tariff plan, we will port at least 20 connection

        Contact me on [protected]

        Reliance Communications — Worst customer Service

        Despite of thrice submitting the documents as per DOT norms to the dealership of the reliance telecommunication, my cell phone is not working since last one month. The MSP has not provided any contact number where should I get the information as to why my mobile is deactivated by MSP.

        Reliance — Un response from customer care

        Respected Sir,
        I had activated the caller tune from reliance services, after using that services I deactivated it after using that. I had sent message to customer for deactivation, but no response from care executives. After 4 days 30 rs had been renewed, after deactivating why the balance had been cut. I thought to call customer care executives but after calling 25 calls I had been succeseed to contact them, but when rings and after that the care executives pick up the phones and kept on hold.
        This such type of disgusting things are happenening and we are suffering a lot..Plz listen and solve this problem.

        Reliance — mdn terminated without my information

        i complained to this site before 15 days apprx. but there is no solutions wou[pheld be done by ur site what is it.

        i was complained against reliance communications fr my mdn number that is terminated ([protected]) my name is amit kumar nahar and it was postpaid connection but due to bill not receiving i was unable to made payment last 3 month ago . and reason it my number has churned by this company plz make better solution so that i gain my number regularly plz do fast and contact me


        my alternate number is [protected]

        thanks

        Reliance Communications — Reliance Worst Customer Service.

        I have applied for MNP UPC-TT879696(From Tata Docomo CDMA To Reliance CDMA) on 12th May-2011 at Reliance Webworld @ Cuddalore (Tamilnadu,INDIA PIN-607001), After submitting all my proofs and i have paid deposit for new post paid connection and i have been informed by the executive the porting will be done within 7 days.

        But still nothing happened and i have called up to the given showroom number, After making so many calls i got an update saying that your porting request is rejected and reason was not given.

        And I was instructed to submit all my ID/Address proofs with porting code again and I need to wait for seven more days, And I have asked about old proofs that I have submitted and there was no answer, Irritating.

        Great disappointment and mistake that I have chosen Reliance and I feel very bad since I have submitted all my docs but still you people have rejected my application. I want an immediate reply .

        Please do the needful asap, My no is [protected] Email:Thiyaga.[protected]@gmail.com

        Regards,
        Thiyagarajan.N
        Hello every one,

        On my friend recommendation I had purchased 2 postpaid SIM cards from Reliance communication through DSA and the Tariff plan was also fine, out those one got wrongly activated ( DSA Promised me he will activate 8880XXX888 but [protected] is activated ) which i don’t want to use .

        When i called to DSA to terminate the connection or to change the MDN . he said me to go to Reliance web world to Change the MDN or call to 198 to terminate the connection. since the web world is almost 30 KM away from my place, i don’t wanted to go there and i called to 198 spent almost thirty minutes to transfer the call to concern department and given a requested to Terminate the connection, and adjust the balance amount in the refundable deposit to My other Number . But the Redaction team executive informed that it is not possible to adjust the amount. When i given the example of similar transaction in same network. she stopped responding to me and put my call on mute mode for some time and disconnected the call . where i am waiting for her response .

        i and lodged a complaint against that CCR, and keep on following almost from last 15 days, no one is responded or contacted, and they are keep on giving the false commitment.

        so finally we are planning to port some other Network with all my friends and family, kindly refer or contact me if any other service provide with Good tariff plan, we will port at least 20 connection

        Contact me on [protected]
        Dear Customer,


        We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


        Regards,


        RCOMcare
        Dear Customer,

        As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

        Cheers,

        RCOM Care
        Complaint comments  Add a commentComplaint category Telecommunications

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           praveen_mishall
          Hello,

          I am a customer of Reliance for more than 6 months now and not a single month to pass by where the connectivity is not disrupted. Earlier the complaints were lodged and issues used to get resolved in 2-3 days and no waiver was offered as all the request used to get closed within 24 hours and as per Reliance policy no waiver was provided. So every time you have to call and verify whether the request is closed or not and Reliance will never check with customer whether the issue is resolved or not. Last month the internet connectivity was not there for a week and no waiver is provided again. Customer care refused to take the complaint and writing a mail to [protected]@relianceada.com hasn't worked. I have gone through all the possible escalation mechanism from customer care, appellete body and Reliance president services without any response and action.

          Currently my connection is not working since 12th June and no action is taken yet. Kindly do the needful to get the connectivity restored.

          My user id is[protected] and complaint number is[protected].

          Regards,
          Praveen

          Reliance Broadband — non cannectivity

          Since i m using broadband service from Reliance Communication from last 5 months, i m facing frequent problem of losing network. Most of the time it takes 2-3 days to recover. Recently, when my network connection has lost, no responce from reliance .dsl cannectivity is not regular
          dear,
          sir,
          sub .my deta card usage internet in my account no.is [protected] total usage for month
          Hi,
          Is your issue resolved. I am using reliance net connect data card, also facing billing issue, from reliance no response from past one month, even though I have registered many complaints through customer service.


          Regards,
          P. Jayanthi
          I got my issue fixed externally as there is no assistance what so ever from Reliance. It is highly unprofessional as I went through complaining across their complete hierarchy from customer care to appellate body till Reliance president services without my issue getting resolved.

          So my suggestion is get it resolved yourself and don't expect any rebate if yours is postpaid connection. BTW confirm first whether your service is suspended or not if the payment is not made. As your service will get suspended without fail and you will get bills irrespective of the fact whether you have connectivity or not.
          Hi,

          Thanks for your reply. If you have time please go through the below email, which I have sent to customer service people, president services, etc.. My account is still active. I have registered complaints over phone from May 20th, and sent my first email on June 13th. But no solution at all. I cant rectify by myself also, as I need the connection to work from home.

          below is the email chain.






          Dear Sir / Madam,



          Please take some time to go through the below chain of emails, regarding my billing issues, which is pending from May 21st. Please go to the bottom of this mail thread, to see my issue, which is send on June 13th.

          My first complain was registered by the floor supervisor on May 29th[protected], which is not yet resolved.



          Above all I have received my another bill on June 21st, So I have called the customer service once again on June 21st, interaction number is [protected], created by Floor Supervisor (Suguna or Chandra don’t remember exactly). Can you please look into this issue and help to solve ASAP. I am extremely tired with kind of service / solution provided by the Reliance customer care.



          Thanks & Regards,

          P. Jayanthi








          [protected][protected][protected][protected]

          From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
          Sent: Tuesday, June 18, 2013 4:19 PM
          To: JAYANTHI PALANISAMY
          Subject: RE:'Reliance=[protected]' RE: RE: RE: RE: From Reliance netconnect number - [protected]



          Dear Customer,



          This is with reference to your e-mail dated June 17, 2013 for your Reliance Netconnect+ number [protected], regarding billing issue.



          We regret the inconvenience.



          We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

          Your complaint has been registered for billing issue vide service request ID:[protected]on 06/17/2013 at 08:35:40 PM ) and same will resolved within 05 days from the time complaint has been logged.



          We would appreciate your patience and co-operation in this regard.



          Assuring you of our best services always.



          Thank you for choosing Reliance.



          Best regards,



          Ganesh Chorge

          Officer - Customer Care

          Reliance Communications Limited



          For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].



          You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



          "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



          The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.





          -----Original Message-----
          From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
          Date: Monday, June 17, 2013 08:58 PM
          To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
          Subject: RE: RE: RE: RE: From Reliance netconnect number - [protected]



          Hi,



          For your information, I have sent my email on June 13th regarding the issue, which is pending from May 21st, but below mail says that one more request id created on 17th of June.



          May I know what for this complaint id created, already I have two complaints registered with Reliance, which is not resolved yet, created almost a month back. Now one more complaint created with 17th of June date, and it will take another 5 days to resolve the issue. I don’t understand this concept.



          Regards,

          P. Jayanthi








          [protected][protected][protected][protected]

          From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
          Sent: Monday, June 17, 2013 11:23 PM
          To: JAYANTHI PALANISAMY
          Subject: RE:'Reliance=[protected]' RE: RE: RE: From Reliance netconnect number - [protected]



          Dear Customer,



          This is with reference to your e-mail dated June 17, 2013 for your Reliance Netconnect+ number [protected], regarding billing issue.



          We regret the inconvenience.



          Your complaint has been registered vide service request ID:[protected]on 06/17/2013 at 08:35:40 PM ) and same will resolved within 05 days from the time complaint has been logged.



          We would appreciate your patience and co-operation in this regard.



          Assuring you of our best services always.



          Thank you for choosing Reliance.



          Best regards,



          Amit Tiwari

          Officer - Customer Care

          Reliance Communications Limited



          For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].



          You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



          "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



          The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







          -----Original Message-----
          From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
          Date: Monday, June 17, 2013 08:41 AM
          To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
          Subject: RE: RE: RE: From Reliance netconnect number - [protected]



          Dear Sir,



          Thanks for your reply. So it will take another 5 days . Really I am very tired with the customer support service and feedback from Reliance.



          Registered on May 29th still not resolved. But I have made the payment of Rs.750 as per Janani’s promise, which is at no fault from me.



          Regards,

          P. Jayanthi












          [protected][protected][protected][protected]

          From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
          Sent: Monday, June 17, 2013 12:53 AM
          To: JAYANTHI PALANISAMY
          Subject: RE:'Reliance=[protected]' RE: RE: From Reliance netconnect number - [protected]



          Dear Customer,



          This is with reference to your e-mail dated on June 15, 2013 for your Netconnect+ number [protected], regarding billing issue.



          We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



          Your complaint is already registered vide service request ID:[protected]on 05/29/2013 04:01:14 PM) and it would be resolved within 5 days from the request date.



          We would appreciate your patience and co-operation in this regard.



          Regards,



          Abdul Shaikh

          Officer-Customer Care

          Reliance Communications Limited



          For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

          You can also call Reliance Customer Care at *355, 30335555 &[protected].

          You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

          "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

          The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

          -----Original Message-----


          From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
          Date: Saturday, June 15, 2013 09:59 PM
          To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
          Subject: RE: RE: From Reliance netconnect number - [protected]



          Dear Sir,



          Thanks for your reply.



          Given below are the details of your interest.



          Complete billing address (registered with us) : 63, TANSE COLONY, ONDIPUDUR, COIMBATORE – 641016, TAMILNADU.

          Subscriber complete name (registered with us) - RAMESH ARAVIND C O HOLDING LTD.

          Customer Application Form number (CAF) : NOT SURE WHAT IT IS. Our reliance no is :[protected].

          Relationship number :[protected]

          Customer Account Number (CAN) :[protected]

          Billing Account Number (BAN) :[protected]

          Date of birth : 22.03.1966

          Registered e-mail ID : [protected]@yahoo.com

          Alternate contact number : [protected], [protected]

          Suitable time to contact : please call in [protected], about 2 to 4 pm..


          Regards,

          P. Jayanthi









          [protected][protected][protected][protected]

          From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
          Sent: Friday, June 14, 2013 7:09 PM
          To: JAYANTHI PALANISAMY
          Subject: RE:'Reliance=[protected]' RE: From Reliance netconnect number - [protected]



          Dear Customer,



          This is with reference to your e-mail dated June 13, 2013 for your Reliance Netconnect+ number [protected], regarding billing dispute.



          We request you to write to us with the following details for validation process:

          Complete billing address (registered with us)
          Subscriber complete name (registered with us)
          Customer Application Form number (CAF)
          Customer Account Number (CAN)
          Billing Account Number (BAN)
          Date of birth
          Registered e-mail ID
          Alternate contact number
          Suitable time to contact


          We would require the same to assist you better.



          Assuring you of our best services always.



          Thank you for choosing Reliance.



          Regards,



          Bhupinder Singh

          Officer - Customer Care

          Reliance Communications Limited



          For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].



          You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.



          "NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



          The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







          -----Original Message-----
          From: JAYANTHIPALANISAMY (jayanthi.[protected]@weh.sg)
          Date: Thursday, June13, 2013 08:10 PM
          To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
          Subject: RE: From Reliance netconnect number - [protected]





          Dear Sir / Madam,



          Reliance netconnect number –[protected]



          The connection holder name is R.D.Ramesh Aravind . I am Mrs.Ramesh.



          This email is regarding my Billing issue. After so much of follow up with customer service, Reliance outlet and Reliance Web World, from May 21st, I am extremely fed up with the explanation given. That is why sending this email.



          I took the netconnect Broadband connection on Nov 1st 2011, First I paid around INR 2200, and they told me it will be applicable for 3 months, after 3 months I can go for advance rental or monthly rental.



          So after three months over I went for 4 months advance rental plan, in between once I paid some 300+ Rs, once some 190+ Rs, they asked me to pay because of billing period issues.



          Then it was very troublesome for me to follow up with customer service or Reliance outlet, because every month I will face some issue, for example once they disconnected my line, since I didn’t pay 190 Rs, which I was not aware of it at all.



          I am working for a Singapore company, since suddenly they deactivated my line, I was unable to connect, which I didn’t think of deactivation at all, around May or June 2012, when I called customer service, asking why I was unable to connect, they told me "the service was deactivated, since I didn’t make the 190 Rs, and whatever it is, if I make the payment, then only they can activate the line. Immediately I rushed to the outlet to make the payment and after 4 hours they activated the line, which disturbed my work to the maximum, then I called my SG office to tell the issue and ask sorry from them, because of this reliance issue"



          Because of the above issue, I asked the outlet people, is there any long term rental available, then they suggested me to go for 6 months rental and asked they asked for a letter and address proof to convert to 6 months rental, and after providing the same, I made my first 6 months rental in June 2012, which was for the period June to December 2012.

          I made my next 6 months rental Rs 3400, in the same Reliance outlet in Dec 2012, which will be active up to June 19th 2013. Then in the month of April, I went and ask the outlet people, regarding my next rental payment, And they told me to make the payment in June 2013.



          But meanwhile, I received a bill for Rs 750 on May 20th, the billing period is from April 20th to May 19th. I was shocked by this bill, went to the same Reliance outlet (Coimbatore – Singanallur outlet, where I made the advance rental payment), to ask regarding the bill, they simply told me that my advance rental is active up to June 2013, so they don’t know why the bill got generated, and asked me to call customer service and check with them.



          So, when I called the customer service on May 22nd, they told me that, my advance rental plan is not activated and the connection is under silver line plan, so every month bill around 800 got deducted from Rs.3400 and it was over by March, that is why getting a bill for April.



          Then CS people told me that no other choice other than making the payment, then asked me to wait for 48 hours, to check anything can be done. So after 48 hours, when I call nothing happened, like this I called the customer service every day and waited until May 29th, on May 29th, I asked Customer service people to pass the phone to their superior, at first they refused to give, when I was extremely angry, so they pass the line to their Floor supervisor, and she told me that she will create a complaint and the complaint will be resolved in 5 days, and gave me the complaint number[protected], Which is not yet resolved..



          I used to call the CS people every day, regarding this complaint, they told me another 24 hours, at last on 10th of June, Mrs.Janani from Racecourse – Coimbatore Reliance head office, called me and told me the below. She told me that this advance rental plan is called “RETENTION PLAN”. Since I have taken my 6 months advance rental in June 2012, I can not take another 6 months advance rental in Dec 2012, Since the outlet people are not aware of this plan, they have failed to inform the customer regarding this plan, and just took the money from the customer. She asked me to make this 750 Rs payment, there is no other go, and she promised that she will activate 2 months 0 rental for me”, because my 6 months advance rental is still there. When I asked for some acknowledgement for the same, she told me that cant give any acknowledgement, regarding this issue, but she told me, when I call in the office phone, she will answer the office phone call. So yesterday I went and made the payment of 760 Rs, even though it is none of my fault, and after that called at least 20 times to the number[protected], to inform Janani about my payment. It is keep on ringing, nobody answer the call.







          On June 6th I raised one more complaint on Reliance outlet, where I made the 6 months advance rental in Dec 2012, but they are not willing to give any information and asking the customer to talk to customer service people, for each and every single issue. The complaint number is[protected] . When I went and ask here, they told me it is because of short of man power in the office. They gave me their supervisor number [protected], and asked me to talk to him, but he is also not answering his phone call.







          1. Is it the customer’s fault, if the outlet has short of manpower.



          2. In what way it is correct to ask me to pay another Rs. 750, without which cant proceed further. Why should I pay Rs.750 for the month of April 2013, when my advance rental is already there?



          3. Since I always face short of time and extremely tired with the outlet and customer service people, I just went and paid that Rs. 750 in reliance web world also, after that when I call Janani to inform the same (who told me to pay the amount and promised me for 2 months 0 rental), not answering the phone call at all. I don’t know why people are failing to keep their promises.



          4. I have checked with customer service also and came to know that zero rental is not activated for[protected].



          5. I am very very tired with the service (no words to say) and billing issues, so I want a right person to take up this issue and solve this issue ASAP. I don’t want to face any such issue in future, it is very irritating, because of which I am loosing concentration in my office work.



          Above all I have received my another bill on June 21st, So I have called the customer service once again on June 21st, interaction number is [protected], created by Floor Supervisor (Suguna or Chandra don’t remember exactly). Can you please look into this issue and help to solve ASAP.











          Thanks and Regards,

          P. Jayanthi
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             Pankajkrgupta
            Dear Sir,

            I was the customer of Reliance broadband service for 3 years. But because of their poor service i had disconnect the connection. for it i made a call on reliance customer care and they said that your connection will be disconnected in a week time. after that i got a mail from reliance and that your connection is disconnected on 11th april 2013. after that i again got bill from reliance. and start getting calls from reliance to pay the bill for the internet service which i was not using. even though I paid 550/- rupees and the return the modem as told by the customer care executive in cash to an executive who came to my home to collect the money and in return he gave me the full and final receipt and a letter for the same. Now after 15-20 days. I am again getting harassment calls from reliance to pay broadband bill . They are saying that you bill is still pending.

            Please let me know what to do.

            my Reliance account no is [protected]
            and my name is Pankaj Gupta.


            Waiting for you kind response.

            Regards
            Pankaj Gupta
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              Reliance Communications — Value Added Service activated without intimation on My Mobile no.

               samirkaneriya
              Sir/Madam

              My reliance GSM mobile no. [protected] charge Rs.21 for LOCAL VOICE PACK on 22/06/2013. But this pack...
              Complaint comments  Comments  (11)Complaint category Telecommunications

               Davinder pal sg
              Hello I port my mobile no from tata indicome CDMA to reliance gsm

              I call Costmer care I ask him local call unlimited plan
              He said me recharge Rs 549
              I ask him again local call unlimited he said yes
              When i recharge
              It is not local call unlimited it is only reliance to reliance unlimited

              I complaint but no response


              Complaint no is [protected]
              My name davinder pal singh
              Contact no [protected]





              My port no is [protected]
              My other no [protected]
              Dear Customer,


              We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


              Regards,


              RCOMcare
              Dear Customer,

              As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

              Cheers,

              RCOM Care
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                Reliance Communications — NEW PREPAID SIM NOT ACTIVATING

                 venkatraman R
                I have purchased new sim card of reliance with No. [protected] on 11 june 13 from bangalore. I have provided driving licence...
                Complaint comments  Comments  (13)Complaint category Telecommunications

                 ISHA g
                This is highly shameful as it is the third time I am complaining in past a month.
                Yesterday[protected], at 14:37 I received a message from 52811 saying that my SMS 1 paisa pack has been deactivated, whereas I haven’t demanded for any such deactivation. and auto renewal for this pack was one on 13th june.
                Calling customer care has caused me more trouble.
                On calling the second time that customer care executive said that my pack has not been deactivated on my number [protected].
                Which turned out to be false information and on sending a message my balance was deducted.
                Reaching a customer care executive takes a hell lot time and once reached the customer care executive told me that there is some technical mistake and I should call after some time.
                I choose to give some time to it but in vain.
                Today I received message saying that rs 26 has been credited to my account and SMS pack has been deactivated. Whereas not a single penny has been credited to my account.
                Thereafter reaching customer care has become all the more difficult as after dialling 198 and then choosing options to talk to customer care executive disconnects the call.
                I am highly disappointed and utterly fed up of this discomfort which reliance causes me again and again!

                modern — wrong sms

                Yesterday i got an sms from TA-congrats.The message says that you ([protected]) are chosen for $2500 cash prize, call+[protected] from claim it.but the number doesnot exists.

                Not known — Wrong SMS

                Dear Sir,

                I have been receiving SMS from your Bank saying " AN AMOUNT OF 12384 IS OVERDUE IN YOUR LOAN A/C NO[protected]. PAY THE SAME + CHARGES URGENTLY AND AVOID LEGAL ACTION. CONTACT OUR BRANCH.

                The above loan a/c is not mine. Kindly take care, so that I do not receive such messages in future.

                Regards
                Hariharan

                Reliance — SMS

                in my realince prepaid cdma phone i cant get massages in night time. all night massages i get in late night or in morning time. so plzzzzzz check this problem and solve it as soon as possible.
                my mobile no.: [protected]



                Hardik Shah
                (Ahmedabad)

                Reliance India Mobile — REGARDING AUTO RENEWAL OF 1 PAISA/SMS PACK

                I HAVE BEEN USING 1 PAISA/SMS PACK (RS. 19) SINCE LONG TIME. ACCORDING TO RIM POLICY, THE PACK SHOULD BE AUTO RENUE IF THERE IS SUFFICIENT BALANCE IN ACCOUNT. BUT MY SMS PACK HAS NOT BEEN AUTO RENUE SINCE LAST 4-5 MONTHS. EVERY TIME I HAVE TO COMPLAINT TO RELIANCE CUSTOMER CARE. FOR LAST TWO MONTHS I AM ALSO COMPLAINING TO SUPERVISOR REGARDING THIS AND EVERY TIME THEY HAVE ASSURED ME THAT NEXT TIME I HAVE NOT BEEN FACING THIS PROBLEM. BUT THERE IS NO RESULT. I WANT TO RESOLVE THIS PROBLEM PERMANENTLY AND I ALSO WANT TO KNOW THE REASONS FOR THIS PROBLEM.

                Reliance — deactivation of sms Rs 19 pack per month

                i tried to deactivate sms 1p scheme on my Reliance CDMA number [protected] several times but Reliance continuously refuses to do so .Balance gets deducted automatically ....please help me
                Dear Customer,


                We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


                Regards,


                RCOMcare
                i talked to your customer service executive, who told me that the SMS1p pack has been deactivated.
                i wish for activation of this pack but i do not wish to pay Rs26 again, as RS26 were deducted on 13th june and i haven't asked for any deactivation.
                and since any deactivation demand wasn't done from my side on 20th june and i didn't talked to anyone on 20th june, i don't agree with paying extra rs26 for activation of sms1p.
                this is the second time that i am writing complain for the same problem.
                on 13th june RS26 was deducted from my account for auto renewal of SMS pack which gave me 1 paisa per SMS.
                on 21 june, 2013 at 14:37 I received a message from 52811 saying that my SMS 1 paisa pack has been deactivated,
                whereas I haven’t demanded for any such deactivation.
                on calling 198 i was being told that my sms pack is still activated and i shouldn't worry about it.
                till the date for each sms i send Re1 is deducted from my balance.
                and on calling 198 again today aswell i was assured that sms pack is still activated.
                on sending sms again rs2 were deducted from my balance.
                and on further calling 198 i was told that due to technical fault i can't be helped.
                please
                either
                refund my balance that is RS 26 plus extra rs 3 which was deducted because of wrong information given to me
                and then i will be done from messaging once and for all because trusting a customer care executive is hard for me now.
                and
                please give me uninterrupted services because i can't afford to call 198 in every 10-15 days for one thing or other
                Dear Customer,

                As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

                Cheers,

                RCOM Care
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                   jinit100
                  Hi
                  My name is Jinit Brahmbhatt and i am using reliance cdma [protected] in surat since last three years. I have recharged with Rs.92 to get benefits of all local calls at 30p/min and all std call at 35p/min for 90 day on 26.05.2013.. I got sms of scheme activation on my mobile. Despite of it, i have been debited at tariff of 1p/sec for all calls since then. I have written to [protected]@relianceada.com as well as gave feedback on reliance website but so far not got any reply.
                  i want that reliance stop cheating consumer like this and refund my excess amount debited since 26.05.2013 or else i will more to TRAI and consmer forum for the same to claim refund.

                  thanks.
                  Dear Customer,


                  We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


                  Regards,


                  RCOMcare
                  Dear Customer,

                  As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

                  Cheers,

                  RCOM Care
                  No one apprapproached
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                    Reliance GSM Mobile — Unfair balance deduction and no response on customer care

                     Swechchha Ojha
                    Balance of over Rs. 80 has been deducted unreasonabely deducted from my number and when i called customer care they said "Sorry...
                    Complaint comments  Comments  (84)Complaint category Mobile Service Providers

                    Reliance Netconnect — Legal Notice

                     kanthnit
                    Hi,

                    I am a Software Engineer. I had a Postpaid connection of Reliance Netconnect+ No. [protected]. I wanted...
                    Complaint comments  Comments  (4)Complaint category Computers & Accessories

                    Reliance GSM Prepaid — Balance Deducted Unnecessarily

                     Hitesh Bhojwani
                    I had recharged my mothers phone [protected] with 500 Rs and she tried subscribing to FB and Whatsapp plan for Rs 16/ month...
                    Complaint comments  Comments  (24)Complaint category Mobile Service Providers

                     dr.sudhir
                    i have applied for reliance wimax broadband connection from flat no 405,building no 4(sursangam) sariput nagar,JVRL link road ,andheri east,mumbai 400093 on 4/03/2013 and SBI cheque of Rs 2247 given on name of Reliance communication pvt ltd. ( cheque no 505316) .receipt has not been given. due to unnecessary delay in installation I cancelled it on 14/03/2013 . connection has never been installed. meanwhile amount of Rs 2247 has been debited from my sbi account on 12/03/2013.
                    Details available to me are as below-

                    Name of store - Reliance communications, Bonanza industrial estate, Ashok nagar, E wing 1st floor, kandiwali east
                    Name of executive - Mr Pawan Patel [protected], Mr Vinod Crasto [protected] , Mr.Nandkumar
                    enclosing SBI bank statement for march 2013 ..Acoount no- [protected]

                    my user id[protected] and work order OMBB[protected]
                    75 days are over and still i have no refund my money.

                    Contacted to sell person many times, call center 6 times, and mailed to reliance broadband 3 times during last 40 days.
                    But till date no satisfactory response was given only reassurance.
                    No one has contacted me till date.
                    Kindly do the needful. Dr sudhir [protected] / [protected]

                    Reliance Broadband — not refunding my money

                    in billing account no-[protected] reliance communication have my due amount 1545.55.they are not refunding my amount after >100 days of termination of my internate connection.i gave them many call but they don;t giving me satisfying reply . please do needful in this matter. dr radheshyam kumawat shukun complex sona cross road new cg road chandkheda ahmedabad gujarat 382424 a/c no in reliance communication [protected]
                    Complaint comments  Add a commentComplaint category Broadband

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                       s.abdulnabi
                      Dear Sir,

                      I lodged a mail complaint on 29-Apr-2013 in customer care for Prepaid migration and it is prolonged to till date and second month bill is generated, I have already paid Apr-13 month bill and again your people are forwarded the May-13 bill with out using data card. If you feel it justice. In below you can get the total mail conversation between me and customer care. for your convenience i am once again providing the details below what i have sended to your customer care,
                      Sir i am requesting you i want continue as a prepaid customer please cancel the last month due and make me as as privilege customer

                      -----Original Message-----
                      From: abdul nabis (abdul.[protected]@rediffmail.com)
                      Date: Monday, April 29, 2013 10:15 PM
                      To: President.[protected]@relianceada.com (President.[protected]@relianceada.com); customercare ([protected]@relianceada.com)
                      Cc: NetconnectBroadband (Netconnect.[protected]@relianceada.com)
                      Subject: solve the issue if you want to retrieve customer


                      To,
                      Mr President,
                      Reliance communication.

                      Dear Sir,

                      This is to inform you that once again i am faced inconvenient situation by visiting your Web World- Bhavanipuram branch, Vijayawada.

                      I planned to convert my postpaid connection to prepaid. to inquiry about that i contacted customer care people. They informed me to visit Web world, Than i met the web world executive Ms Zabeen and i asked to migrate to prepaid she told she has taken request and you will get a call from the concerned department. than i leave the web world. I thought it will it will processed. She given a refenrence no[protected].

                      Because of My tight schedule i am not able visit the web world, because i have not got call from you. i have waited for your call. when i call the customer care on 24-Apr-2013, i am really surprised because she informed that there is no request from your end for prepaid migration. Than i lodged a complaint against this issue. she given reference no[protected].

                      But still not received call from your people than once again personally visited the Web world-Bhavanipuram branch on 25-apr-13. They informed me internet is not working that why we will arrange a call back they have register the complaint in the complaint book. but i did not get the call from you.

                      Then today i have wasted my 2 hours of my valuable time by visiting the web world- Bhavanipuram branch. Now they are informing me that they will start the process from starting phase. But i don't have time to visit your web world again and again. i have informed the customer care people that regarding the payment don't call me. send legal notice we will met the consumer court and we will settle the issue in the court itself. Now i am also lodging the complaint in the consumer court for wasting my time and money and irresponsible attitude towards the customers.

                      Customer care people has given reference no for this issue is [protected]. Waiting to meet you in the court. Below i am mentioning my data card no is - [protected].
                      Complaint comments  Add a commentComplaint category Internet Services

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                         pathak00
                        i have lost the sim card as mobile no [protected] and i have also given email to company for closing of sim
                        on 26/04/2013 but company have not closed the sim card till now i am hyderabad at this time and mobille
                        phone had left at home for family using i cannot purchase the duplicate sim because i am at other state
                        because my signature,id proof ,photograph sim cannot be purchased so please close the sim card for
                        unauthorised usage

                        Reliance Mobile — Not Closing the Number

                        I have reliance number in Panipat Haryana I want to close the number but the local office is not closing the number.Please help me in closing the number
                        Dear Customer,

                        We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

                        Regards,

                        RCOMcare
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                           Sumill Punamiya
                          I have been using MTNL Broadband Internet connection since past 2 years, when a Reliance sales person came to my office desperately wanting to sell its 4 Mbps plan (INR 1100/mnth). This was around 1st week of Jan’13. He kept on persuading me for 15 days till I decided to give it a try. He promised to include free installation (which he didn’t later) and took INR 600 advance cheque. I had to buy a separate modem for INR 600, which wasn’t communicated, to me before.
                          After the installation, on 24th Jan’13, it worked for 3-4 hours, and I lost the connection, forever. I complained to the Reliance Customer Care. They registered my complaint but never reverted back. This happened for at least 5-6 times. The sales man who came to my office said just forget it; don’t pay any money to Reliance. I never got my INR 600 back either.
                          After few months, today morning I received a call from Delhi Police saying a case has been registered in your name for not paying money to Reliance. The Police along with their Advocate threatened me to pay INR 1387, or else bear the consequences.
                          I was shocked to believe that a mega brand like Reliance Communications can stoop down so low, morally and ethically. By far the worst ever experience, ashamed and disgusted.


                          Note: My Billing A/C No. is [protected]

                          Reliance Broadband — worst customer service

                          hi
                          this is vandana n im nt able 2 access reliance broadband frm last 35days n inspite of repeated complains it was of no use.they dint bother 2 rectify the problem n more over closed the complain by saying the problem is nt frm our end.this is the service wat u get frm reliance broadband, so think b4 taking this connection
                          Every Reliance Internet Consumer is having the same problem. The guyes sitting in the customer care dont have technical knowledge. And.. do you expect fresh vegetables at reliance fresh ? ..then.. how can you expect good service by reliance internet services.
                          Mene Reliance Board Band Ka Rs. 800 ka plan liya tha, Jiska Plan Change Karwane ke lye humne ek complaint di thi jo abhi tak change nahi kya hai use jala se jald change karwane ka kast kare
                          we are holding an internate service vide no 30604312 in the name of shree balaji Industries 20 m.d road, kolkata-7.

                          from last 4 months, we are not receving the full time internate services.so many times 4 to 5 days the line is not working. from 31 dec, 2009 to 4 January, 2010 there is no any conectivity, in spite of repeated reminders no any action has been taken. you are requested to please issue us the credit memo for the non availbility of service during last 4 months and instruct to your kolkata office that in futher there will not this type of services provide us.
                          thanking you.
                          s.k.kanoi
                          Dear Customer,

                          We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

                          Cheers,

                          RCOMcare
                          Dear Customer,

                          We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

                          Regards,

                          RCOMcare
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