Reliance Communications Complaints & Reviews

I am using reliance gsm no [protected]. I hv recharged with 899 pack which offer 10000 reliance min and daily 30 min to any number. When I call to any no. My balance is deducted. I already lost 30 rs. I want my balance back. Plz look into the matter

dear sir/medam i am a reliace gsm user. i want to incoming and outgoing calls list. how to get this list please give me a solution and reply to my mail id [protected]@gmail.com. thanking you sir/medam.

Hello,
I am trying to place the request to discontinue the reliance data card for 5 days now. Each time I contact the customer care they say exact thing and copy paste the reason that the server is upgrading so they cannot take my request and there is no way to place this request. They are trying to avoid the discontinuation request so that one has to pay each month and to me its chicanery! I have contacted them 7-8 times in 5 days and got the exact same answer.

My reliance datacard number is [protected]. Please help, i dont want to keep paying for service i dont need.

I am trying to place the request to discontinue the reliance data card for 5 days now. Each time I contact the customer care they say exact thing and copy paste the reason that the server is upgrading so they cannot take my request and there is no way to place this request.
They are trying to avoid the discontinuation request so that one has to pay each month and to me its chicanery!

I have contacted them 7-8 times in 5 days and got the exact same answer.

Hello Team, I had purchased one reliance sim card on 18th september 2014 from one reliance executive pune maharastra. executive came to address and gave me sim card and bill recept and took rs 2650/ from me along with documents for VIP number. My sim card has not been activated from last 10 days. and executive is not responding my call Please help me regarding this issue. I have provided details of the executive as follows: Name : Avinash mob no : [protected] / [protected] locatiaon : pune kothrud maharastra. advertise link of executive : http://pune.olx.in/golden-number-vip-number-iid[protected] Thanks & regards, Pralhad dasarwad [protected]

Dear sir, this is to inform you that i am using a no is [protected].the credit limit of this no is 1200, and my bill is generated to Rs 1483 than i am deposit a amount of Rs 500 for resuming my service but service is not started till now and i am facing more problem.so i am request you please activate my no for further use.

Hello, I am repeatedly harassed by emails from some SA ASSOCIATES about a connection with Reliance communications that I had closed long back and even returned the dongle back. They kept sending me bills and when I spoke to reliance customer center, they said they will ensure issue is addressed. I foolishly even paid 2 additional cycles of bills, thinking that this will rid me of the nuisance, but the harassment continued. I also sent a detailed mail to reliance on 2011 for this which is pasted below. My email on 30th April 2011 is below >>>>>>>>>>>>>>> Date of email: 4/30/11 Subject: Inappropriate billing of terminated account, please rectify immediately. to Rcom.WeCareKar. Reliance customer care and billing department, I am continuing to get bills for a terminated connection MDN: [protected], Customer account no: [protected], which is a Reliance Netconnect connection. This connection had been terminated 4 months ago. The full details of this are below, I have stamped and signed receipts of all termination slips as well as on the final outstanding receipt bill paid. First termination notice: Ref no: RW08002 WOTOWWCODE: [protected] 5th of Janary 2011. Outstanding amount of Rs. 890 was paid, receipt number S[protected]. In addition to this Rs.940, receipt number[protected] was paid to ensure that the next billing will not occur. Actually this itself is a wrong billing, since I had asked for termination the previous month, and was billed for zero usage, though I was assured by the customer care that connection is terminated and I will not get any bill. Inspite of the above activity, I got another bill for January 2011 for Rs. 139. (Why??? After it was confirmed that every outstanding was paid and there was no connection, and the physical netconnect unit itself is surrendered) Second termination notice: Ref no: RW08002 WOTOWWCODE: [protected] 20th of January I paid this amount also (like a fool, because this is billing on a terminated account, and I just paid so that I can stop getting your meaningless bills). The customer care assured in me that they will ensure I will no longer have any problem and that the mistake is on their end and they will rectify it immediately. But after two termination notices as above for the same account, and physically giving back the netconnect unit, I am continuing to get bills for February 2011, March 2011, April 2011. Customer care is repeatedly telling me that there is nothing pending from my end and that they have to correct some billing error. What is going on???? Please action this immediately and ensure that you have corrected the system that wrong bill has been generated on a terminated account for February, March and April 2011 and be clear that there is no outstanding amount whatsoever from my end. In fact, I should take back the amount of Rs.139 from you for the billing of January on a terminated account. I have provided all facts and reference numbers required for you to action this. I also have signed and stamped receipts and termination notices from your authorized outlets. Please do not expect me to go to a customer care center again, because I have done so 4 times and it is of no use. Ensure that this is actioned immediately. <<<<<<< Lawyers email: >>>>>>>> Sir / Madam, Under the instructions from our client, M/s. Reliance Communications Ltd., and M/s. Reliance Communications Infrastructure Limited, “Subramanya Arcade”, No.12/2, Tower ‘B’, 2nd Floor, Bannerghatta Road Bangalore – 560029, we issue this Notice as follows. You are aware that our client is engaged in the business of providing Unified Telecommunication Services to its valid customers. You have availed the said services from our client by submitting the requisite Customer Application Form and other documents under Account No [protected] and MDN No [protected] provided by our client. The said services were provided by our client in pursuance of the terms and conditions and you have specifically agreed and undertook to pay all service charges in full without any deduction, set off or withholding with respect to the services availed by you. Our client has been generating Statements of Service Charges and the same are dispatched to you regularly from time to time for the services availed by you. We state that, you have defaulted in payment of the service charges and consequent to the said default, there is an outstanding amount of Rs 1013/- in your Account. You have failed to pay the said dues in spite of repeated requests and reminders from our client and this has caused wrongful loss to our client. Wherefore, you are called upon to pay a sum of Rs. 1013/- to our client within seven days from the date of receipt of this Notice. The said amount should be paid by cash / DD / Pay Order in favor of Reliance Communications Infrastructure Limited or can also be paid at any Reliance outlets of ADA group. Failing which, we shall initiate civil and criminal proceedings against you before the competent court of law at your own cost and risk. For any clarifications Contact - Please walk into any of the Reliance store <<<<<<< THOUGH excess bill amount was paid, and multiple times confirmation from reliance outlet was given that they have made a mistake and they will correct it, and after sending the above mail, I continued to get bills, and I am tired of making repeated vists to Reliance. This nusiance and harrassment needs to be addressed.

Dear sir, This is om from Delhi, my no is [protected] which is a prepaid connection from reliance. In june 2014 i received a call regarding its transfer to postpaid and my woes started since then I gave my no for postpaid activation since then i have been calling their nos as it was migrated to postpaid but the number was not activated. I have been even calling them to change it back to prepaid for which they are unable to respons anything. I am a businessman and migrating my no without activation caused a huge reputation loss to me, i have lost my important business contacts and important deals due to non activation of my mo. I have been pleading to these guys to even activate the previous prepaid services but neither they are giving any response nor they are giving any reason or any method to sort out. Two of the nos i have been incessantly calling are [protected] and [protected]. Please do something about it. They are even saying that their boss says" i will see what the customer does" Om priyadarshi [protected]

For first one and a half months everything was fine. Then suddenly they started deducting balance for some VAS(not subscribed by me). Then one unfortunate day, I sent a SMS <ACT WA> to 53739 after verifying n number of times on their website. It claimed to provide me free whatsapp and facebook at no extra charge for just ₹16 and still claims. Having received the confirmation message and having checked that ₹16 had been deducted from the balance (it was about 91.61), I turned mobile data on and used facebook and whatsapp. Next day morning I used them again. And then noticed that I'm no more able to use them. Then I checked the balanc and to my utter surprise the balance had come down from ₹91.61 to ₹0.11 . Then I talked to four of their customer care representatives. My phone's data counter counted data usage of about 8.5MB. Which indicates I've been charged ₹10 per MB even when I had subscribed to their whatsapp and fb pack for ₹16. Some representatives said it was only whatsapp plan. Some said there was no such plan. One agreed to refund in 48 hours. Then I recharged with ₹150. Nothing has been refunded yet. And I failed to reach to their representatives after trying the customer care number many times. The day I recharged with ₹150, I also recharged with ₹27 for 130 MB data for five days. The ACT WA and thid data pack were supposed to be renew by themselves. And it happened too. My balance was deducted. And after deducting the renewal amount (₹27 + ₹16 for both of them(they carried on deducting balance like the other day. They deducted about ₹75 Now I am about to go mad. Please help.

I recharged with 255 rs/- I got balance...but after some time i checked...I lost all data without any internet surfing...and also there is no option to check online prepaid balance...Whenever I checked in mysservices.relianceada.com to check my transaction history or to check my prepaid balance, everytime one message displays...".there is no service available"...are they making fool us to giving this rediculous service and customer care no. always says..please check online website..FInally I am not able to register my complaint, so why I am raising complaint here...Kindly reslove my issue..

I have a Reliance Netconnect+ modem. yesterday i have recharged it with Rs.173 7days pack with 1 GB usage with 3.1 Mbps speed and after that it would switch to 230 kbps speed. Today is the first day of recharge and it is supposed work in 3.1 Mbps speed. but it started working in 230 Kbps speed. only for the speed I recharge with Rs.173 but i really lost my patience because of the slow net connection. i did this for my studies to collect the materials. please do something on this. my modem number is [protected] With Regards, Periya Samy, Bangalore.

Dear Sir/Mam I, Pradeep Chaudhary, own reliance CDMA number [protected]. I made request to port this number to GSM in July 2014. I have made countless calls, wrote many emails & visited your office many times. Every time, I have been assured that my number will be activated within a short time. But to my disappointment my number has not been started yet. And the irony is that no one is able to tell me exactly where the problem in porting the number lies. I am highly disappointed with your service. I have lost contact with my friends, colleagues due to non working of this number. All my banking transactions & online services are severely hampered due to non working of my number. I have no other option left to start my number. I am going to lodge complaint against you with DoT, TRAI & Consumer Forum Regard Pradeep Chaudhary [protected]

I had made a recharge of 799 on 21st Sep 2014 where I suppose to get 10000 reliance STD minutes and 30 minutes per day for other mobile networks. But actually I am always being charged from my main balance so this 799 plan is of no use. Can you please let me know then what this tariff actually meant for [protected] (Reliance NCR) I am calling this number which is supposed not be charged under 10000 Min STD reliance minutes. Hope so resolution might come before the expiry of the pack

Hello! Its been several days i can not connect to customer care helpline number through my mobile number .and now its been two days my Internet is not working on my phone so i want to talk with helpline number but i could not. i dialed 198 for complaint, *333 even 30333333 from my mobile but its disconnecting call without giving me any reason .they are not providing online support like online chat with customer care .now what can i do ?? please take some restrict action again this cheap service.

When ever I call the customer care, they ask me to recharge. If I call them after recharging with 3G balance they give a default reply that please connect after sometime. Other common answers I get every time is that, the reliance network is down. I don't understand that why this network connectivity issue is being not resolved even after 6 months. Now there is a new reason that is being told, customer care centers are not working. When will this be resolved ??

Sir, i am B.Madhu Sudhana Rao, an Ex-Serviceman, employee no. 23500245, worked in Reliance Next Link Pvt. Ltd. from 08 July 2002 to 10 Nov 2006 and left the company. I have received a letter No. MH/46585/PF/FPF-EXM-III/258 dated[protected] from EPFO, Bhavishya Nidhi Bhavan, Bandra(E), Mumbai, addressed to- The Manager, R.N.L.Pvt.Ltd, Retiral Benefit Department, C-Block, First Floor, Wing-3, DAKC, Koperkhairane, Navi Mumbai, and Copy to me. The subject of the letter is - Settlement of Claim under Employees Pension Scheme in respect of Shri. B.Madhu Sudhana Rao, FPF A/c. No. MH/46585/613! Under which column 16 asking for Birth certificates of my two children's under 25 years of age and some body called me on my mobile phone and said they need birth certificates and a reply sent by me vide my letter no. BMSR/06/02/66-001/2009 dated 19 Jan 2009. Both letters are enclosed as an attachment to this mail please. I Request your benign self kindly arrange to redemption of EPF amount to me at the earliest please. Thanking you in anticipation. Regards Madhusudhan [protected] [protected]

Dear Sir, Since last two months I am complaining about my deta card No.[protected] but always i am getting response that our server has been down, Pl return my money what You are charging monthly as deta card is not giving any service and your office unable to resolve problem.

My contact details : Venkatasubramanian : [protected] Ms.Venkateswari Arumugham (Nodal Officer) for Chennai Region - Reliance Mr.Boban C Mathew (Appellate Authority) for Chennai Region - Reliance Data Card Number : [protected] Complaint Number :[protected] Hi, Around 20 days back, I had requested for a Reliance Pro 3 Data Connection as part of a Corporate Promotion event by Reliance. I had insisted that they provide me demo at my residence before I purchase the connection. They came and showed demo (saravanan.[protected]@relianceada.com) and the card seemed to be giving around 3 mbps. So, I booked a conenction with Reliance for the Reliance Pro 3. I was asked to purchase the Data Card (which is proprietary and hence unusable on other networks, not even usable on the same network with a different number). I bought the card and when I tried with the new card after the conenction had been activated, the connection turned out to be extremely slow. I called the persons who had been part of the Corporate promotion at my office, and they told that the connection has been activated, and the speed will improve. But the slow speed has continued, and I have never got the same speed as shown to me in the demo with the demo card. It seems that the demo was shown on a specific card, which had been tweaked, especially to fool me into buying the connection. Just to indicate, the Connection is supposed to be 14.7 mbps, but I have not received even 10% of that speed ever. This points to malicious and false promises by your company. After trying to figure out the issue for many days, without any help being provided by your agents, I contacted the Reliance Customer Care on 20 September, 2014 around 3:50 pm. After wasting around half an hour getting me to restart my computer, install/uninstall setup and clearing cookies and all that stuff, I was told that this will be rectified by the Back end team and I was given the Complaint Number : Data Card Number : [protected] Complaint Number :[protected] Details of Interactions : Customer Care Number :[protected] 20 September, 2014 : 3:50 pm Filed Complaint for Slow Speed and not gettung the service as promised. Complaint Number :[protected] 22 September, 2014 : Nagaraj : 6:40 pm Followed up call, still no call back from Back end team and complaint still pending 23rd September, 2014 Followed up, Complaint still not worked on. 24th September, 2014 : 2:00 pm Followed up, complaint was still in Pending state and SLA already passed. 25th September, 2014 : Mary : 5:25 pm Followed up to terminate the connection due to poor and inefficient service. Not ready to take termination request. 25 September, 2014 : Varun : 6:25 pm Requested to close the connection due to deficiency in services. Transferred to : Siddiqui : 6:30 Verified details after accessing the server. Refused to close the conenction citing technical problem. When asked that they should take down a request to close the connection, refused to do so. 26 September, 2014 : Divya : 2:40 pm Requested to close the connection and told clearly that as I am not getting the service from Reliance side on the complaint. Not ready to take the request. 26 September, 2014 : Neha : 2:51 pm Requested to close the connection told clearly that the service is not as per the demo and was fooled by your agents. Told clearly to close the connection, but not ready to raise a cancellation request. When I threatened to escalate the issue through legal means, transferred to cancellation department. Transferred to : Abbas : 2:56 pm Says that Application is down so cannot take request for cancellation. When I told him that this has been status for three days, he said that he was not able to look at my Complaint status as application is down. But the first person in the chain (Neha) had checked the status and said that it was in Pending state. So, this was fraudulent information from Abbas. 27 September, 2014 : Sharif : 9:58 am Looked at the complaint and again said it was in progress. When I told to close the connection, again transferred the call. Waited for 20 minutes and no connection. As per the TRAI website : http://trai.gov.in/Content/faq_subcat_details/68_1_0.aspx Q 4. What is the permissible minimum Broadband speed limit? A. As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th May, 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP Node to user. I have never received even 25% of the 14.7 Mbps data speed that was the subscribed speed for the connection. So, as per the “Quality of Service standards for Broadband Services”, the connection I have been fooled into purchasing does not meet the Quality Standards set up by TRAI. I wrote a series of mails to the Nodal Officer, the Appellate Officer, the Customer Care EMail ID and the Reliance Agent who provided me the number (Reliance ADA EMail ID) Interestingly the Nodal Officer email ID mentioned on the TRAI websitte is wrong. The Appellate Officer chhose to sleep on the mail, until I added the Pricipal Adviser in TRAI. The Appellate Officer sent the follwoing communication : Dear Customer, This is with reference to your e-mail for Reliance Netconnect+ number [protected]. We regret the inconvenience. Your complaint has been registered with service request ID: UCS47402920 on 26/09/2014 at 05:55:57 pm and it will be resolved within 15 days from the date of compliant registered. The monthly rental is applicable as long as the services of your number are active. During the suspension of the services, you will not be charged for the monthly rental. The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Chennai ____________________________________ As the deficiency of service is on the part of Reliance, I have replied back to this mail. It is unfair to ask the customer to pay for services when I am not getting what had been promised. Why should they take 7 days to suspend the services? Why should I pay for those 7 days. Why should I even pay from the time I lodged my first complaint on 20th September, espec ially when they did not do anything on the complaint. I am considering taking this to the Consumer Court in Chennai.

I have request to Reliance Office, Surendranagar for stop internet connect. But they are not doing stop my connection. I through Dongle in dustbin. They send bill at my home. After 4 months they stop internet connection. After 2 Yrs. they give the notice pay the 4 months bill near about Rs. 2800/- and I pay in Reliance Office, Ahmedabad, Shivranjani Branch. Moral is I don't understand why Reliance Broadband not stop the internet connection after our request? Thank You.

Dear sir, I had a registered a complaint on mobile number [protected] on deduction of almost Rs. 192 on 24/09/14, ( Complain no.[protected] and was said to be refunded within 2 days. But its 27/09/14 today and I have neither got my money refunded nor the customer care is responding. Let me tell you have got really bad services in here Chennai and the data speed is also very low. I am really sorry to say this is the worst GSM service I have ever used and never expected such a failure from reliance.