[Resolved]  Reliance Communications — Reliance wi pod 4g connection no, [protected]: service, stopped without notice customer care not reachable outstanding amount without any bill

Address:

560078

Dear sir /mam,

This is to bring to your notice that from the last 2 days there is no
Network connection in the reliance wipod 4g connection no. [protected].
The dongle network shows red light always. Because of that my work is suffering

I reached out to the customer care today and i was told that my
Account has been blocked for non-payment of bill. The last bill dated
Aug 05, 2016 was paid successfully on august 09, 2016 and there is
Outstanding in my account. I had subscribed to the inr 690 rental plan
And even after i upgraded to the new 4g plan (I bought the new dongle
Too), my rental remains the same. I have still not received the bill
Dated sep 05, 2016 and i was surprised when the customer executive
Told me that i have inr 2000 as outstanding amount. I was also told my
Limit is inr 1200 and i have crossed that. Only then my account will
Be unlocked and i will be able to receive the services. I was shocked.
Is it a joke. How can you block your service without communicating the
Customer about the cause or reason. I tried to reach the customer care today also, the lady in the call told i can't hear you, our server is busy and call us again later. I only requested for a copy of my bill which she couldnot provide.

I have faced a similar issues few months before and tell me why should
I pay your bill if you can't provide me the services. 24 hrs in the
Day if there remains no network in the dongle and you are
Communicating the up-gradation to 4g.

I await your reply and quick resolution on the same. I have decided to opt out of reliance network if you don't take this seriously and will be
Compelled to close down the connection. This is not what reliance
Communication promises. I had been a reliance customer for the last 10
Years but i had not suffered like this. I faced the same issues 2
Months ago. So every time i need to raise the issue and then you wake
Up.

Regards,

Arnab sarkar
[protected]