Reliance Communications Complaints & Reviews

I am an CDMA data card customer and was using datacard from 2009.
I called customer care some where aroung end of Aug '16 and they told me to pay Rs, 899 for getting the nes data card. Now when I and now when I went to nearest store they were asking to pay 1599 for upgrading to 4G services which is ridiculous.

Even I have recharged with Rs.3001 for 1GB plan per month and now there is no guarantee on the paid amount.

This complaint is against Reliance Communication - data card Division.
Data Card No - [protected]
I requested to deactivate the above dongle on 3rd May and paid all dues generated as per billing - . 5th Apr to 4th May of amount Rs 287/-
Service Request No for service deactivation[protected]
Person who confirmed to deactivate the account - Bunty Verma
My last bill paid reference No is - MIP83717029 dt 18th May 2016
Reliance didn't deactivate my account and kept on invoicing.
I had sent multiple mails to reliance customer care team (all records available) - but none was answered.
Now the collection team is calling almost daily for payment of 3 months - for which I have not used. Due to Reliance inefficiency, I am been tortured regularly and this is causing a lot of mental harassment. The people calling are very rude.
To my surprise none of them is able to understand my concern of - Why should I pay for service when I already requested to deactivate?
The want me to pay for month of May, June and July.
As I honest customer I paid for the entire billing period - till I was using the services.
Now Reliance is sending me Demand Notice - to pay for the services which I am not liable to pay.
I replied to their demand notice also, stating my concern of- Why for their inefficiency I should pay. I marked my mail to reliance customer care team as well

1) Reliance Communication,
2) R[protected]@myreliancemail.com,
3) netconnect.[protected]@relianceada.com,
4) Reliance Customer Care

I received no reply to my concern from any of them.
Request for help through this forum so that I am not being harassed by Reliance any more
Thanking for helping me in penning down my concerns and anticipating help in this regard

Kind Regards
Rumpa Roy Koul
[protected]

Hi

Today Afternoon, my phone was suddenly power Hanged & all my balance has been wiped off & data service also stopped. i have called several times to the relaince customer care dept but no body is able to resolve the problem.

SOme of the executive told you will get the balance soon & services will be active, but nothing happend till now.

After i call again than they were unable to provide the solution.

My contact no is [protected] - prepared reliance number,

date of incident - 3rd sep-2016

i have called customer care but no response from there side.

please revert back asap.

Another reference contact is [protected]

Reliance is doing continuous Mental harassment to me. My big Mistake I take Reliance internet connection. I already pay bill and my connection already closed but still I am getting call or Notice to me for pay bill. I am highly frustrated from Reliance Internet and service. I have all bill pay email and connection termination email . due to reliance server problem he cut my connection self . Please find attachment email .

I registered complain more than 10 times. But I didn`t get any service. My internet is not worked from 25 Apr 2016. My first complain was register on 26 Apr. 2016 but I didn`t get any service every time, I got one response, some problem in server card, After multiple complain registered when i didn`t get any service after that I registered complain for disconnect my connection service multiple time again same I didn`t get any call from reliance for confirmation . and last I write Email to 24 June 2016.I already pay May Bill. email is attached Reliance already take bill month for next month advance 812 and you take installation charge Rs. 799 after 4-5 month

Connection ID :[protected]

Regards,
Shamsher Singh
A-16 Patel Nagar 2nd Ghaziabad (UP)
Contact : +91-[protected]

Hi Mr/Mrs,
Look at the trailing mail, I have had been continuously intimating Your customer care and payment collection department to waive Off the bill charges during period when service is not worked either partly/completely due to immigration of service from CDMA to 4G, I am clearing you that immigration is not part of PLAN which I never agreed and you never spoke Off, the loss or connectivity issues has to bear by service provider.Although I agreed to pay the bill amount after WAIVER so far no concrete response or any reply from your concerned.Instead you are sending/threatening through messages that won't do any thing. I am ready to pay the charges for service you provided but excluding the period of connectivity issues created by you.

Also I have spoke to more than 20 representative through customer care and RELIANCE store .Everyone is rhetoric not providing solution.

One of worst SERVICE I ever faced.
Kindly do check my data usage . Apply necessary charges.. I stress you I can pay the charges only after WAIVER the reason being I mailed to close my connection on 22.07.16 again in August 4/5/8. But the request is considered only August 20. But again you need 15 days for formalities for complete disconnection which is not accepted by any means. Send me the final bill and Close the connection..

Send the data usage of my no for last 3 months.kindly try to close the issue.

I hope you contact either this mail Id or mobile no.

Regards
INFANT JESUS J

From:
Date: 21 Jul 2016 17:06
Subject: Issue on Data card
To:
Cc:

Hi,
I bought RELIANCE DATACARD connection:[protected] just 2-3 months before of Rs. 2300(device cost).
But now as you shifted your services to 4G, My device internet is not working for past 6-8 weeks, though i tried several time to contact customer care but i couldn't reach. I paid my dues till date even for the period which data is not working.
I came to know that CDMA service will be closed permanently it need 4G device (device cost Rs.3000) to continue usage.
I Can't bear that huge amount to continue this service.
If device is supplied by you i will continue, or kindly waive off the payment i paid for device non-working period and close my connection, so that i could offer some other service.

Please address the grievance as i am paying without getting any service.

Regards,

Infant Jesus J

I have received message at night 12.31 that you have been successsfully subscribed to INTELGAMESUB21 service for 7 days & my balace of Rs. 21 is straight way deducted by the company which was not subscribed by me & it is Companies fault. This is not the way to earn money by harrasing the customers & also I am not able to connect call with Customer care to ask them to refund me the balance deducted.

No response still date.Reliance 3G USB Modem Not working.As per Reliance 3G Services stopped.i will be lose for life time recharge Rs.3001/- every month 1GB Data for lifetime.
please rectify as earlier as possible.

USB Modem Details

Mode=AC2739

RSN=RZTCDC[protected]

MDN=[protected]

SDCA=KARNATAKA

SERVICE PLAN=PREPAID_HSD

Regards,

Kishore

[protected].

Postpaid mobile number [protected] was requested to port to Vodafone prepaid on 30.082016.Rs650 was paid against demand of Rs502 for August 2016.Still port not allowed sending message on 02.09.2016 to Vodafone that customer has outstanding dues without mentioning dues amount and providing details thereof or making demand with details.I feel harassment as Rcom people contacted on01.09.2016 and requested not to port .My account balance is Rs 148..01(credit)as per message received on 02.09.2016 .I do not want to keep this no with Rcom in postpaid mode as without use I have to pay monthly bill.Pl do the needful and send me the details of auction on yr part.Thanking u Ashok Kumar Jha

I am using reliance gsm mobile no..[protected], and many time my balance deducted from account . i am already complaint to customer care but no any amount withdrawal and no any satisfactory answer received . i recharged my account online for rs. 250 but not yet received.
on 01/09/2016 deducted rs.60 from my account
on 02/09/2016 deducted rs. 65 from my account

but no any reply from customer care . it is very bed condition of reliance communications

Sir,
my reliance wipod connection number:- [protected]
i am using reliance wipod for the past 3 months and suddenly the signal stopped. i taught my data got over and i recharger for 1499rs for 18gb on 15/8/2016 again i didt get the signal then i contacted customer care they informed that we have to exchange device and apply for 4G.

i contacted a local retailer in nagercoil and walked for 3 days and nothing happened they told i have to pay and buy a new device (local retailer:-4G Com 420 KP road, chettiukulam jn-629001)

then i contacted customer care number[protected] and i called for more than five times and they told i have to buy new device and the recharge is not carry over to 4G and that recharge which i done for 1499 is unaccountable becoz it was done as 3g data. my question is why they accept my recharge for 3G if they cancelled 3G. and then i asked to return my recharge amount becoz the plan was cancelled at the period i done the recharge. they ask me to wait more than 40mis in line and cut the phone without any reply. i have the screen shot also.

As my part i bogt wipod 3months back and i paid 2600rs for that wipod device and now they asking to pay and buy new device is a not worthy deal. so i asking to return my recharge amount 1499rs. as it was recharged after they cancelled 3G connection.

i dont want to continue the service. i was very much disappointed and very much torchured becoz of this matter kindly do my needs as early as possible.

I got the offer rel.sim mob no [protected] on 22.8.16 by submitting the documents jamil Mirza rafat Mirza from rel digital store Hingoli naka MGM college road Nanded.he say that the sim will activate in two days.now the 10 days gone but sim not started. I complain3 times at store but they do not care. the other sim are started which given after 22.8.but my sim is not started yet.pls told the store to upload my paper by serial and as early as possible. Thanks & regards [protected]

I was recharge my phone of rs.27. In which company has plan that in roaming incoming calls free & local &STD @ 35p/min. But no facility had been given by company until now even though many times contacting the customer care executives.They had lodged two times complaint but no resolution had been done uptil now.They had spent a lot of time on phone about six to seven times but yet have no results.

Hi,
Myself Rajesh M R, i have received call from reliance saying like internet tower installation, 1st day i took some time to think, 2nd day 3rd day i took phone number, but that is wrong no, which they provided me that is some one else phone, 4th day 1 more no they given when i called to that no they pick the call said like i need submit id pf, address pf & photos with 30k cheque for client id creation, basically iam staying in karnataka, when checked in true caller his name showing something else, that mob no -[protected], they said they r from delhi, but when tried from my phone its not asking for zero[0], starting of the phone number, i though they r doing some scam so kept quite,

can u please to get genuine tower installation contact

Dear Sir,
I Mr. Abbas H Sakarwala who has recently ported from +91 [protected] from Airtel to your company wants to complaint about Vidya who told me she is calling for Mira Road – Bhayander branch of Reliance. She called me through +91 [protected] and told me to port to Reliance and she offered my 5G data at a price of 399 Rs only. I agreed to her and told I want to port. She ported me by taking my documents through Whatsapp Number [protected]. I gave my passport copy to her on the same whatsapp number and continued to my porting. She had told me that she will send me Reliance SIM card to my mailing address which I never got. My porting has been done and I don’t have SIM card. I called customer care and told them about her. They told why you have not taken her details. I told them you check who has ported me to your company, she is a fraud. I asked the customer care they told you have been given a plan of 450 Rs which I did not want.
I am writing you to take action against this Vidya, my SIM card is still not active. Very bad experience before coming to Reliance. I want to inform you if my documents are used for any other cause I will file a police complaint against her. My phone is closed for 2 days now and I am helpless. This way your company cannot grow, customer service is the main thing.
If you can provide me complete details of who has ported me from Airtel to Reliance, it will be very greatful. I can talk to her and tell why she has cheated me. I am a loyal customer to Airtel and Vodafone and I thought your service will also be good. But she has disappointed me.

Regards,
Abbas Sakarwala
+91 [protected]/[protected]

I've recently migrated to 4G and have been using 4G Datacard from Reliance. It stopped working for the last 2 days. My Datacard Number is [protected] and my name is Baskar K.G.

I'm not able to connect to Reliance Customer care executive, as the call is getting cut abruptly. I didn't proper response from Reliance Appellate Authority as well from Chennai.

Please kindly resolve this issue for me.

Sir a'm Shashikant dwivedi .

Dear sir maine relience me 499 ka plan liya jisme mujhe sara kuch (local &std &roming calling and sms and 2gdata) free diya gaya
1st month bill theek aaya but 2nd month mera bill amount 1464 rs aaya . aur bithout informetion mera plan change kar diya gaya. ab reletar aur csm bol rhe hai aap cim band kar do . mai kaise sim band kar du jab tak pura bill jama nhi hota presently my bill amount 3000 rs ho gaya, pure mahine out going and incoming closed rhega aur month ke last me 2 din ke liye on kar diya jata hai . mujhe khi se help nhi mil rhi .so please help me mai kha jau.

shashikant dwivedi
Diss. Rewa M.P.
CON. [protected]

Sir, jio sim card which are be ing supplI'd to the digital reliance center nagavara Bangalore the are disposing off cards in block to rupees one two hundred and customer are not getting cards in the digital centre person are suppling cards to local mobile shops thare for we are ruqusting in company imtiate action we are the residents of Bangalore city

My data card no is [protected] .4G DEVICE IS BOOKED ON 25.07.16.The device has been despatched on by you on 04.08.16 thro BLUE DART and the way bill no is[protected].The courier office returned back the parcel saying that the address is not in their jurisdiction, without even informing, thro way bill no[protected].This is recieved by Mr.Sham on16.08.16.PLEASE SEND IT BACK to S.N.Kulothungan, Production Manager, M/S T.Abdul WAHID&CO, A-Tannery, M.C.Road, Shanankuppam, Ambur-635802. My ph no [protected] and [protected].Both nos are working.Please do the needful.Can I go to your chennai office?
Regs
Kulothungan

I'm existing customer of reliance net connect+ #[protected] from past 05 years.
I received so many calls from customer care for migrating to 4G. To attract customers they are given false information.
Actually i paid Rs.3001/- and getting 1GB 3G data for lifetime. Without prior intimation they disconnected my net+ card.
Before i migrate to 4G i was taken confirmation from customer care and she told the same benefits will continue after migration. To migrate to 4G Wi-Pod i spent Rs.2699/- and to activate the Wi-Pod more than 50 times i called due to the executives does not know knowledge to resolve the problem. I never seen this kind service because whenever I called they put in hold more than 45 mins and disconnected the call automatically. Some guys are telling escalating your complaint and it will resolved within 02 working days. But none of one called me and not resolved my problem.

After activation i did not get any balance in my account. Now they told, there was not possible to give every month 1 GB 4G to you.

One of the biggest telecom services in India giving worst service to customers.

HI my name is Das Gianraj i am from Hyderabad i am having dongle which not working from past two month than also bill me on 18 Aug rs 278 and immediately after 24 Aug the billed me 1246.11 as i want migrate to 4g dongle i request u to please allow me pay 278 and give discount on 4g dongle for continuation of service with reliance, please message me so that i can show to you to service center for future payment

thanks
das gianraj
[protected]