Reliance Communications — Wrong Deduction of VAS-Value added service charge from my Pre-paid Balance

Reliance Communications — Wrong Deduction of VAS-Value added service charge from my Pre-paid Balance

U Umeshukla from Mumbai, Maharashtra

I am having a prepaid GSM connection of Reliance Communication since last 2 years period. In last 15 days, VAS Service charge- for Indiatimes V Pak is being deducted Rs.5/- each time and 4 times in a day, while there is no internet activated in my Mobile no. and no such package has been availed by me, still such charge is beinb deducted. I made personal complaint to R.Com Ahmedabad office by meeting their Customer care officer and he agreed that this charge was being deducted wrongly and assured that within 24 hours that will stop. Despite this, and his SMS confirmation of my complaint registering, this charge is being deducted for 4 times in a day. Sofar my more than Rs.200/- has been wrongly deducted and I am not getting any response from their Customer Care Department. I do not know when this will stop and I will get reversed- credit to my account this wrongly deducted amount. Kindly look into complaint urgently. Thanking you, Your's Truly, Umesh Shukla Was this information helpful? No (0) Yes (0)
Reliance Communications customer support has been notified about the posted complaint. May 04, 2015 Updated by Umeshukla My Mobile no is [protected] May 08, 2015 Updated by Umeshukla Despite getting message of confirming that VAS has been deactivated on 6th May, 15, for resolving my complaint no.[protected], again a VAS charge of Rs.5.00 each has been deducted twice from my recharge balance on 6th evening and 7th May, 15 afternoon.It seems that R.com Customer care people are giving only Lip service and they are not bothered about Customer's problems. It creates doubt that is this a part of systematic racket to loot mobile service users, and collect huge sums daily, if noticed give refund otherwise enjoy direct profit ? Will R.Com take this problem seriously and do something and give relief ? May 11, 2015 Updated by Umeshukla Dear Sir, My problem solution has remained short lived. Again VAS charge for India times V Pak is being done from 8th May onwards, after reversal of earlier charge Rs.35 has been deducted from my pre-paid balance amount. My cheers are no more there. Kindly take serious note of this and ask the company to do the needful ASAP. Thanks, Umesh Shukla
3 Comments	Share
Submit Close

Related Reliance Communications reviews

View all 22891 Reliance Communications Reviews

Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Umesh,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Umeshukla

from Mumbai, Maharashtra

Dear R.Com Relation Officer,
Thanks for your forwarding my complaint to your Customer service team, and part refund of VAS
charges deducted from my prepaid balance has been made.Request you to provide me
complete statement of VAS Charges deducted and refund made on my registered
E mail ID. Hope such thing will not repeat in future.
Thanks and regards

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Umesh,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications