Reliance Communications Complaints & Reviews

My name is byom and my reliance no is [protected] which i had ported from docomo recently... Yesterday (ie 3may) i recharged with rs 175 (2g unlimited for 28 days ) but it got expired in a day only.. I talked to customer care and they didnt give a about it... I want my data back with validity of 30 days or i will have to take some serious action against reliance ... Give me my 30gb 2g data or else i will port to another operator and ask the same to my relAtives and friends.

Hi Team, I had sent a mail on 7-Apr-2015 for de-activating my Reliance Net-connect account as I was highly frustrated with your pathetic services. I am writing this with great sorrow that still my request hasn't been resolved. I sent a reminder mail as well but still I didn't get any confirmation from Reliance. I must say Reliance is India's most disgusting company & its staff is worse than the worst. Why don't you de-activate my account? Your customer care never picks the call. Every time it says all your Customer- service representatives are busy. I am surprised how your customer care can be busy as they rarely work. I raised my complaints on following Email-ids - "[protected]@relianceada.com"[protected]@relianceada.com" This is last time I am writing this complaint & if it doesn't get resolved by 4-May-2015 then I will go to Consumer court. My Contact details :- Umesh Sethi Mob# [protected]

[protected][protected][protected]-------- Reliance Broadband Correspondence History [protected][protected][protected]-------- Reliance Internet not working from June 15th 2014 for 3 accounts. [protected][protected][protected]-------- My COMPLAINT Email written to Reliance Broadband [ [protected]@relianceada.com ] [protected][protected][protected]-------- From: Sumeet Ganguly ( [protected]@gmail.com) Date: Friday, August 29, 2014 03:55 PM To: [protected]@relianceada.com [protected]@relianceada.com Subject: Complaint for horrible service from Reliance broadband. Hi, I've been using reliance broadband for a while now. I'm an old Customer with 3 separate reliance broadband connections registered to the same residential address. I pay all my reliance bills on time, but some how your reliance connection doesn't work half the time. It is bothering me that, inspite of playing so much, I'm getting bad service from reliance broadband. I had spoken to one of your hot line executives, they gave me this Complain no:[protected] It's been more than 2 months that your services have been on and off.. I'm not paying for this service which works 8 days in a month. I'm hereby requesting you to give me credit time for your bad service. Please contact me on my Cell no[protected]. Suneet Ganguly. My account details: Name: Sumit Ganguly Subscriber ID:[protected] Billng Ac No: [protected] Due date 17th of every month Bill comes on email on the 27th. Customer no :[protected] [protected]Reema Ganguly[protected] Subscriber ID:[protected] Billing Ac No: [protected] [protected] Office Internet[protected] Billing Ac No: [protected] Subscriber ID:[protected] Due date: April 1st [protected][protected][protected][protected] SPOKE TO HOTLINE ASSISTANT on Mar 26th 2015 @ 4:28pm [protected][protected][protected][protected] Explained the problem to the lady. She said the the only account activated on their end is the Office Reliance internet account. Complains for all the accounts will be launched in the office internet ID as it active. Date of missing Reliance services has be registered from June 15 2014 to Mar 26th 2015. I would be contacted by the Reliance team in 72 hours. Waiver request has been submitted. Request ID:[protected] Name SID Last Payment Received Account Status Sumeet Ganguly[protected] Aug & Sep 2014 Deactivated Reema Ganguly[protected] July 18th 2014 Deactivated Office Internet[protected] Aug 5th 2014 Active Email: [protected]@relianceada.com Tel: [protected] [protected][protected][protected]-------- harshal more req no: [protected] (55) Email [protected][protected][protected][protected] Email send again to Reliance on April 5th 2015 @11:10pm [protected][protected][protected][protected] Please read the email in detail to understand the case. This email is a waiver email for Subscriber IDS Name SID Last Payment Received Account Status Sumeet Ganguly[protected] Aug & Sep 2014 Deactivated Reema Ganguly[protected] July 18th 2014 Deactivated Office Internet[protected] Aug 5th 2014 Active ( Sumeet Ganguly ) As you see above, the Subscriber ID[protected] is active. I request you to add all the credit on Sub ID[protected] as all the accounts are registered on the same address. Reliance services started giving us trouble by frequently not working. It worked only 8 days in a month rest all of the time there was no service from your end. Inspite of bad service from your end, your billing Dept insisted that we still make the payment in order to keep the accounts active so that the credit could be given for the days it didn't work, but which was not true. This matter has been continuing from June 2014 and now I'm writing this email for the second time hoping to get credit for the extra payment acquired by you. Reason for internet not working in Santacruz was technical reasons, Wiring work was going on... Please read below to see the history. I last spoke to the Reliance customer care last on the Mar 26th 2015, I was told that Waiver request has been submitted and my Request ID is :[protected]. I was also told to re-email [protected]@relianceada.com which is why I am writing back to you for the second time. I was not aware of the Subscriber ID[protected] being active. I was not asked by you to know my preference as to which account did I want active. I repeat please activate my ID[protected] with 9 months credits of above mentions subscriber ids. Please call me on my cell no for further details. Contact no [protected]. Please do the needful as soon as possible. Thanking you, Sumeet Ganguly. [protected][protected][protected]------- Reliance replied saying [protected][protected][protected]-------- Reliance replied back by asking me to pay for service that I haven't received from them. And now about 5 days back I got a call from them telling me that they now file a case against me. I have written everything regarding the case history, no one has bothered to read my email and have sent me a rediculous reply which I have attached to this complaint in the proof section. [protected][protected][protected][protected] What I need. [protected][protected][protected][protected] I want Reliance to give me credit for 9 months ( for all 3 accounts ) on account no[protected].

I have recharge my reliance 3 modem with 797 on 28/4/2015. Truly unlimited plan for 30 days. When i use the modem. the speed was down to High speed 1X mode. And i check the account details, the HSD data was in 0. The why reliance communication display the wrong information in the website.

Hello, I am Amit Joshi had lost my samsung galaxy s4 want the company to block my GSM SIM of Number - [protected] (Delhi Circle) Please do it as fast as possible and reply at - [protected]@gmail.com Thanking you Amit Joshi [protected] Date- 03/05/2015

Reliance are the biggest cheats ad liars. I initiated a port out request after abysmal service from reliance. I am allocated 5gb of data 3G per month and every month my 3G quota would finish after 500mb. Every month I would complain and they would sort the problem for a few days and then the same problem would reoccur. I have tried to port out on three different occasions, and reliance keeps rejecting my request. Reliance customer care keeps saying they have not received a request from vodafone but I have personally seen the vodafone system message saying my request has been declined by reliance without any reason. These thieves are holding my phone number hostage. I would advise anyone not to ever use their service. Vikram [protected]

<RCOMAppellateAuthority.[protected]@relianceada.com> wrote: > > Dear Customer, > > We have gone through your e-mail for your Reliance > Mobile number [protected]. > > We regret the inconvenience caused. > > We have registered your complaint with service request > ID:[protected] on 10/04/15 and it will be resolved within > 72 hours from the date of complaint registered. > > Once the mentioned issue is resolved, we will notify you > via SMS or Phone call. > > Your co-operation and patience in this regard will be > highly appreciated. > > Further, we have taken up your complaint regarding > unable to connect customer care with relevant department > and same will resolve with in 24 hours. > > We take this as a feedback to improve our services to > meet your expectations. > > Assuring you of our best services always. > > Thank you for choosing Reliance. > > Regards, > > Appellate Authority > Delhi > > You can contact us on [protected] from Monday to > Saturday excluding National/ Public Holidays between > 9.30 AM to 6.30 PM or write to us at > RCOMAppellateauthority.[protected]@relianceada.com, with case > ID of previously registered complaint at Customer Care/ > Touchpoint. > > ============================================================================ > From : mukesh.[protected]@gmail.com on[protected]:46:05 > > > ============================================================================ > > Dear Company What is this.. Am i Fool or your Customer > Care Executive want making me fool . when i call to 198 > from my cell no.- [protected] & [protected] it not > connect. > When when i ask about any problem the customer care > person from 198 not ans my question and block my no for > connect my cell ... > > > There is a big 2 nd problem is my [protected] No. cant > Connect to Net where i am using Alcatel One touch J636D+ > cell.. > > 3 rd Big Problem is when i call 198 to 6 Gprs than Mr. > Rohit said me that System not working Properly so you > call please after 20 Minutes. and when i ask him for > senior person he said me that the senior person is not > available right now they will available from 8 Am to 7 > Pm I think he say lay > You are kind request Solve my Problem ( 1 ) Connect Net > of my No. [protected] ( 2 ) Connect Customer care no. 198 > through [protected] & [protected] > ( 3 ) Take a class to your customer care person special > joiner and trande them >

I wrot about my Internet Connection No.[protected] as on 27-04-15 as flow But there is not any response The speed is slow from 10.02.15 after recharge of 3001.00 But when i recharge For rs. 255.00 as on 01.05.15 The speed getting Some high I think you are making fool to customer that 3001 recharge give you 1 Gb each month with a speed up to 3.1 Mbps Any way i would like request you please not make fool to customer and save your company repo. if there is any technical issue with the recharge amount 3001.00 please solve the same Hope you will take a action very very soon Now i am with customer care person on *355 for speed issue with Mr. Sanjay 1 St complacent was as on 22.03.15, 04.04.15 There is issues for 3001 & other recharges tell me please recharge of 3001.00 date was 10.02.15 and next recharge 255 was as on 01.05.15 in between speed was very slow it mean your commitment is wrong But i am not satisfied with your service Thanks Mukesh [protected]

Dear sir Yesterday I recharged 69 rs offer night call pack I cant acess till the day.and amount are deduced 59rs.how will you do like this to customers.are you cheating customer.I need your explantion.within 1 hour and I need my deducted money back to my number immediately and active night call over with in the day and extend them.if any delay from your side occur will go to consumer court soon.don't waste my time. Regards Vishnu [protected]. within 1 hour i got the reply see below. [protected]@relianceada.com <[protected]@relianceada.com> 10:49 AM (2 hours ago) to me Dear Mr. Vishnu, We acknowledge your email dated 03rd May, 2015 for your Reliance number [protected] and regret the inconvenience. Kindly note that your complaint regarding recharge benefits not received has been already registered vide service request ID:[protected] on 03rd May, 2015 at 8:20:32 AM. It will be resolved by 09AM 05th April, 2015. We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Aarti Tupe Officer - Customer Care Reliance Communications Limited. For further details, you may contact us via: Web-site www.rcom.co.in Email ID [protected]@relianceada.com Customer care no.(query) *333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk) Customer care no.(request and complaint) 198 (toll free) Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations) CDMA prepaid account balance – Inquiry no. *225 (Toll free) from yo

Sir, I was using reliance CDMA post paid No [protected] for the last 3-4 years and my bill was never above Rs 500/- in any of the month and was paying bill in time through internet banking.In March 2015, when i got bill of Rs 1476, I was surprised and i wrote a mail to reliance commn ltd about it but they wrote since you used VAS i.e. network usage of 110 MB so you are correctly charged whereas i have never used network. Thy have registered my complaint vide Service Request ID:[protected]on 3/6/2015 at 6:09:02 PM ).

on 29-03-15 i make a recharge of 500 rs from mobikwik online payment system. my balance deducted from mobikwik but i do not recieved any recharge .. mobikwik says this was successful from their end .. they said to contact you.. transaction id is. [protected]..

hello sir/madam i have been facing connection problem over 16 days but reliance communication has stopped responding my complaints. on 17/04/2015 suddenly internet connection stopped working i contacted customer care, THEY DIDNT EVEN BOTHER TO PAY VISIT AND CHECK THE CONNECTION STATUS. AND THEIR APPELETE AUTHORITY OFFICER MR ABHISHEK HAS ARGUED WITH ME BADLY AND ASKED ME FOR WAIT FOR 33 DAYS TO GET RESOLUTION ( HE WAS THE MOST ARROGANT EXECUTIVE I TALKED WITH.) as following compaint no [protected] SHWETA [protected] VARSHA [protected] SAGAR [protected] SUSHMA [protected] ARCHANA - secretariat appeal authority [protected]abhisek - secretariat appeal authority [protected] nayana - secretariat appeal authority its been 16 days but i havent received any call back / any technical / support engineer visit to my place . they are replying any of complaints. these is too much . even for last month between 07/03/2015 to 17/03/2015 i faced similar problem . almost 10 days my connection did not worked and they didnt contacted me as well no compensation received for those 10 days. reliance is giving pathetic service to their customer . PLEASE DO NOT PURCHASE OR SUBSCRIBE FOR RELIANCE COMMUNICATION BROADBAND SERVICES . THEY ARE USELESS AND THEY DONT CARE ABOUT CUSTOMER SATISFACTION . PATHETIC COMPANY, PATHETIC AFTER SERVICE

my no [protected]. i am reliance customers from Madhya Pradesh. on date 2/5/2015 my balance deduct by 10 rs. automatic without use any services. and when i try to contact customer care service i got very bad responce. it is so disgusting. i am very old customer but this is not good experience. and i think to port my number

I have purchased a Reliance 3 prepaid data card from the reliance outlet ( Sri Sidhivinayak Mobile store) at Dadar west Mumbai. At the time of purchase I was told that unlimited data was free for three months. Only because of this offer I purchased the new data card ( No. [protected]). Actually I had gone to the store to convert my post paid data card to prepaid one which I had with me earlier. But tempted by the three months data free offer, I purchased another new data card. But after one month reliance stopped the service. When I enquired customer care, I was told that there is no balance. When I told that I was taken the three months free data plan, I did not get a proper reply. Then I approached the reliance outlet at Dadar (W), but they told me to recharge to get the service and was not ready to hear my grievances about the three months free plan offered on data card. Then I have made E mail complaints to Reliance Customer care on 13/04/15, 15/04/15 & 16/04/15 But I did not get a proper response. So I made complaints to second level Rcom Appellate Authority. Then I got a reply on 17/04/15 that my complaint was registered with ID[protected] and it will be resolved in 5 days. But nothing was happened in 6 days and I have repeated my complaints to Rcom Appellate Authority on 23/04/15, 24/04/15 & 25/04/15, but there was no response. Later I got a mail informing me that my complaint was registered on 25/04/15 with another Service Request ID: 2326334 and the issue will be resolved in two days. But nothing happened yet and RCom did not respond to my mail on 28/04/15.

Two of the reliance stores providing reliance netconnect dongle services at higher rates than their standard reliance rates. The reliance store located at nirala bazar and the accurates associates at osmanpura in aurangabad maharashtra are selling reliance netconnect prepaid dongle at 1099 plus 264 frc extra where according to reliance standard service includes the charge of 224 within 1099 and no extra charge. they are conning all the customers by making them pay extra.

We have a reliance Netconnect+ data card which we are not using due to poor coverage of reliance in dabaspet Nelmangala and we want to cancel the connection as the data card was no longer useful for us.We called up the customer care[protected]. They advised to visit the nearest reliance outlet. Since we do not have any reliance outlet nearby Dabaspet and do not have enough time to go out of office to reach the Bengaluru city Reliance outlet, we requested him an alternate option to apply cancellation request online. He advised me to write a cancellation request email to the following email ID: rcomappellateauthourity.[protected]@relianceada.com. We wrote email on 5-march-15. But till now there is no response from reliance team and number is also not cancelled. Outstanding bill amount of Rs.1235 is generated due to irresponsibility of reliance team. Whenever I call up the call center team they tell they will update their backend team to call my number but i never receive any call.I once received call from backend team. They requested me to retain in reliance tried to offer me 1GB free data. I clearly told them I cannot continue as I do not have coverage in my place and I am using airtel 3G connection and I asked them to cancel the connection. But still the connection is not cancelled.I believe Reliance is a thieving company who cheat customers and make money. I request consumer forum to help me in cancelling my connection and waiving off the outstanding bill amount generated due to irresponsibility of reliance communication.Below are the details of my data card connection.Connection type: Reliance Netconnect+ data cardData card number: [protected]User name : Rahul PContact number: +91-[protected]

I am facing balance deduction problem from 3 or 4 months and whenever i called in customer care center my call is not connected and when connected they will say technical problem call later. Even i called through others phone. My mobile number is [protected] and [protected] always facing problem in my both sim.

Hi Team, I have been using this reliance data card number [protected] for more than four years and i always relay on this network for my internet connectivity(Personal and Official use). But few days i am unable to connect to the network and it always fails. I am only able to connect in 1x Mode and Hybrid (Very slow 1x ) modes. Due to my work nature i will be travel for few days in a month. So i bought reliance Netconnect plus. My usage also will be more or less 1 GB. So i opt for 3001 Recharge and getting 1GB topped up to my account on monthly basis. I hope i wont get back my Rs:3001 back to me. Having that point reliance sould provide at least a reasonable network connectivity. I would like to put this concern to reliance very much seriously and act upon this issue bit fast. I lost my creditability from my higher officials, Once lost is lost. Now i need to again put lot of efforts to get it back. These many days I was recommending reliance to my colleages, friends and Marketting them to purchase Reliance data card. If they too face the same kind of problem and no response in reliance customer care, they will call me and trash like anything. If my problem is not going to fixed in sometime, i definitely i will throw away my reliance data card and will go with some other data cards available in markets. And also will stop recommending Reliance to my friends and Colleages, also will refrain them from buying reliance data card. Peoples from customer care are not understanding the problems and issues we face as a customer. I am not using reliance data card for just downloading movies from torrent, downloading mp3 and videos. I have been using this for professional work. So pls provide a soonest resolution in my case. Please find the attached screenshots, which would help in understand my issues. -- Regards, KARTHICK

i made up a recharge on 29/04/2015 time 11:58 pm of rs. 198/- for 2 gb data plan till now i didn’t received a data balance.i also registered a complaint to the customer care complaint no.[protected] on 30/04/2015 time 10:06 am and they told that they will take two days to solve my complain but it is not yet solved.

I am utterly surprised at your silence and reluctance to shift the aforesaid tower from my premise even after my repeated requests since November, 2008, in several occasions by dismissing our agreement in this regard. I also request you to clear all backlog rent dues payable to me. The request was placed after the occurrence of two fire incidents in the panel board of the tower within a short span of only two months (Sep’08 & Nov’08) due to installation machineries and equipments of sub-standard quality and also poor maintenance of the same from your end. Subsequently, I lost faith in your future safety measures assurances, as in several occasions earlier also your office failed in ensuring safety measures to our lives and property against the previous unprecedented similar incidents. So, it has got no meaning o[censored]nnecessarily keeping your said tower in idle conditions on my premise without paying its due rents to me since January, 2010. Moreover, due to lack of maintenance of the structures, equipments and machineries by you, these are gradually going to be damaged inflicting further risk to our lives and property. Therefore, I lastly request you to take a positive step in shifting the tower within maximum 2(two) months without showing any further apathy in this regard to maintain a good relation in future. Regards, Aindam Das [protected]