Reliance Digital Complaints & Reviews

Our AC stabilizer got damaged due to voltage fluctuation which we bought last month. we already have raised a request since Wednesday for fixing it but nothing has been done.when asked the concerned personnel, the answer we get is that the guy responsible is on leave so it is taking time. It is hard to digest that big organisation like Reliance do not have a backup for the services instead it is dependent on a single person. in this unbearable heat we have to suffer just only for the poor services of Reliance.

we have been customers of Reliance since last 8 years but after such a horrible experience we would never opt for reliance instead we would prefer to go with local shops who deliver as promised.

Dear sir/mam,

This is inform you that my name is Suresh Kumar today i'm interested to buy new cell phone of LYF along with this i got offer of free sim with 75 gb data, as well 75 hour of calling we agreed to purchsed but problem arises when he asked me regarding pen card detailed has to be filled in to the form and it is mandatary . i asked to manager why should i give all my financial detail to u with my sign sir, .I am highly unsatisfied for this connection so please my personal request please do some needful action against them because as per my knowledge no one can take any financial detail of others in concern .

I got following message on my register mobile on on 08/06/2016 :

"Dear Customer, Your repair/service request [protected] has been completed, for any further assistance please get in touch with our team on [protected]@resq.in. Regards, ResQ H.O"
But when i called Reliance digital City center Mall about picking my mobile they told it will come on Saturday 10/06.2016, but it's not came.
Today (13/06/2016) again i called them about mobile, now they they told me it will take another 15day,
it is already 15 day over i have submitted my mobile to you on 28/05/2016.
without Smartphone i am facing alot of problem i am unable to check my mail and i have missed many imortant messages.
Please clear me you ResQ policy because during purchase of ResQ plan you have not mentioned how much time you will take to repair to mobile, so please clear following point:
1.What is maximum time to take for repairing products from your side?
2.in case like my case if you pur product at your place more then one month will you extended ResQ period by that time(Like my plan is expaired in 13.09.2016, so will i get extension upto 13.10.2016, without any cost)
I am also requesting to you please provide alternate hand set for time bing, why which i can continue my works

Atiya
C/O Mahim Tripathi
+91-[protected],
[protected]

I have purchased a hitachi ac from reliance digitals at avani riversidemall on 28/05/16 the ac is defective piece and had problems on the day the technician installed the ac at my place. the ac model number is HITACHI RAU418HUD. This model is only available at reliance digital stores and cannot be purchased from anywhere else. i complained to the store and there response is worst. they have been continously saying tomorrow tomorrow tomorrow everyday. and also refused to replace the item. they said they will repair it. why would i buy a brand new ac and get it repaired ? this is fraud . i want a new replaced ac or else my money to be refunded. WORST STORE RELIANCE DIGITALS WITH WORST MANAGEMENT NOT RECOMMENDED AT ALL !

ROHIT AGARWAL
[protected]
KOLKATA

Dear sir,

I had purchase Lenovo Laptop from their retail shop at pacific mall Gzb.
There was extended warranty of product from reliance digital and they have provide initial service.
But since few month, they have not provided service and asking to go their service center to get solution as their policy has been changed.

Once they have taken warranty, how they can avoid to fulfill customer complaint by the way of company policy changed.

plz look into the matter
ref laptop sl no [protected]

Binay K Karn
[protected]

Hi,

I want to log a complaint against reliance digital & reliance resq warranty service.

I purchase a soniq led 32" tv from reliance digital 2years ago. Last year in december 2015 we purchase the reliance resq warranty by paying rs 3500.

Unfortunately tv stopped working in the month of april 2016.
We logged the first complain with resq customer care @[protected] on with ref#[protected] and the story started.

1st complain#[protected] on 20th april 2016 — no technician came to check tv from attapur, hyderabad, reliance digital and the ticket was closed on 10th may 2016.

2nd complain# [protected] on 5th may 2016 — no technician came to check tv from attapur, hyderabad, reliance digital and the ticket was closed don't know the date.

3rd complain# [protected] on 20th may 2016 — technician came to check tv from attapur, hyderabad, reliance digital and he said the power board is damaged and he will replace it by monday 23rd may 2016. However ticket was closed later.

4th complain#[protected] on 25th may 2016 — swapna from attapur, hyderabad, reliance digital promised that she will replace the damage part by monday 30th may 2016- but noting is done and ticket is closed on 4th june 2016.

In addition to above complains we called them lots of time and no response or no results. I believe these people are cheating us and making us fool.
I spend 3500 on warranty and making call to them every time possible but they don't have value for customers.

I want to file a case of cheating customer and making them frustrated and stealing money from us.

This is my hard work money.

Please take action on reliance

Regards
Faiz mubarak
[protected]

Hi, dear sir/mam
i am a regular costumer of relince digital tv .my set of box is not working. and error no. 400 is avelable on tv screen.i after 04/05/2016 to till date my set of box is not working. i complain to costumer care but my my set of box is no repaird.we have complain no my complain np. is[protected]..so i requested to you my set of box is repair soonly.please help me.
my relince digital tv card no. is[protected].

I purchased marantz home teater system on 24the Aug 2016.now I am facing a problem with the system. The power is frequently get cutt off. I called the reliance showroom they sent a technician he says that the system has problem so u should send it to bangalore. First off all theyour didn't even say me about the service center is in bangalore. They are asking for the acknowledgement telling that during transportation any damage they areally not responsible. It's still warranty period
It's not even a year.so I kindly request you to replace the system .marantz model no nri504

I have purchased LG washing machine in Reliance Digital at Sambalpur. They i have told me that they have nice exchange offer and i will get Rs. 3500/- if my machine and running condition. I have believed them and i purchased a machine. They have not taken my old machine and not give any money to me. Even after several calls to them they are not responding to my calls and i am not getting my money.
Sales men contact no. Rames:[protected]
Bunti: [protected]
I have attached my bill.

Why my refrigrator godrej rd edgepro 210 pd 6.2was delivered without company packing?
It is been given by wrapping up with plastic only and due to which it got scratch. And when i called to the shop they started to misbehavewith me and told that this is the way to deliver it, and i told that ok i will not accept the the store incharge told that you have no other opstion as you have brought it in emi. I have brought it in bangalore reliance digital hosur road.
Chandranath roy

I brought Dell laptop worth ₹43, 000 in Reliance digital store in Eluru, it got its first repair in very few days, next the same problem repeated about 12 times. Now after 2years, i.e., i brought it in June 2016, they said that of is an defected piece and they can't replace it, although the problem repeats.

I want to to of the spine from the regional manager, they cheated us with that worst piece.

Sir/Mam
I am fully shocked when I see this type of misbehave of big company Reliance digital
I have purchased packed box of IBALL NIGHTANGLE K9 ID[protected] EANN :[protected] from W ave Sector 18 GIP Mall .
When I have unpacked this items at home, I found remote is not inside the box
so I request to company that they provide me at my home address.
Address :- A- 320/21 Block - A, New Ashok Nagar .
Phone No - [protected]

I have given a complaint regarding above issue on 28 May 16 vide complaint no[protected]. Your customers care rep has assured me that the problem will be resoved by 02 Jun 16 /1250hrs. Till that the issue have not been resoved & a message has been sent on registered that my complaint is closed. Also the behavior of customers care rep is very bad &arrogant

Hi sir, I bought AC from reliance the sale person said free installation. but AC installation services person asking 1000 for installation and bracket. And he is not authorized person also he didn't have staff ID card, some time after reliance authorized person called me i am the person to do for ur home ac installation like that he said tel to him stop the work like that. I am to afraid in because em not in my home my parents there, seriously i dont no who is reliances authorized person. still installation is pending in our home kindly look into the matter do the need full.

AC INSTALLATION SERVICES NAME
Name: Ramesh and Raja

LOCATION: CHENNAI

Hello (Reliance digital)

I bought ac from reliance digital dwarka sector 10 on 25 may 2016. I gave specific date to deliver to my home.

Instead

(1) before the delivery date i got many calls asking if i have received my delivery. I wonder if reliance digital have any central system to track the delivery date.

(2) on the date of delivery, in spite of many follow ups with the store, i did not received my delivery. I was told the ac is out for delivery but late evening i came to know its postponed for next day.

I followed up whole day with the store people, waiting for information of the delivery person. I had to hold urgent personal work and kept on waiting.

(3) i came to know from customer service people that if it rains reliance cannot deliver. I wonder if reliance can deliver anything when its rainy season? I have recorded the customer representative from the store about delivery issues when it rains. If you want i can share the same.

(4) i wasted my whole day waiting for reliance to deliver my product. At the end of the day it was sheer frustration and feeling of helplessness.

I have really lost trust in reliance digital. I think only people busy in this world are reliance digital employees rest have nothing to do in this world.

Late evening, i was told that my issue would be taken care of tomorrow (I. E. 28 may 2016). But then my day was lost.

Regards,

Hemanta

Ref no- [protected]

I have followed up with everyone possible in the last 3 days & my family has been suffering from heat as i cannot switch on the defective unit.

It's been three days since my AC was installed on 26th May, but nobody to whom i have spoken have helped me out, i even visited the Reliance Digital store in Ambience Mall, Gurgaon specially for this issue.

I have paid for a defective unit & now nobody seems to be bothered. I have spoken to customer care almost 10 times, thrice to Mr. Pankaj, once to Mr. Ram Vijay, & the technician Tinku to whom my ticket was assigned earlier did not even pick up my phone.

I am sorry to say that i'll have to waste my time today night by just looking for a way to escalate this issue to the extent possible.

Regards
Saurabh Sharma

Dear team,

very bad service recv your side, i am buy 1.5 tan ac last m, but not cooling ur product.ur eng ask me ur ur voltage, i am chg my voltage and buy new 5kg volt, til date i am 5 time call ur eng. but he never come my home,

team this a my last and finale call last time i will meet u in court,

dear other user and buyer pls never buy any reliance pro.

Cont [protected],
Billing name Bhim sain cont [protected],

Dear Sir,
i bought one Hitachi split AC from Reliance Digital, ambiance Mall vasant Kunj Delhi on 21 st May'2016. Next day (Sunday) i received the delivery and subsequently i got a call from service engineer for installation. After waiting till late evening i called service engineer, he said he was stuck somewhere so he will not able to come. But he confirmed that he will send his engineer tomorrow Monday morning and get the AC installed. I waited till afternoon nobody turned up, i again start calling the engineer but he did not picked up my calls. i even call the store, the sale representative said he will ensure the installation. In the evening the engineer picked up the call and start giving me lots of excuses and again promised me that Tuesday he will definitely get it installed.
Tuesday i again chased him whole day, in the evening around 5:00PM three young boys came for AC installation. The ordeal starts from there, they worked there for 7 Hours, YES seven long HOURS to install the AC and the result the compressor does not start. At the end they say that they will come back with their USTAD & Electrician to identify the error.
The guys who are there to install the AC, it seems that they are doing heat and trial for every step, they are not experience enough to install AC, and the workman ship was pathetic. They have the capability to make any good AC into a junk. Looking at the installation i do not know how my AC will work going forward.
Lastly i am still waiting for the engineer to get the installation completed. Today is the 8th Day.

The kind of experience i am having from reliance store will defiantly discourage to go there or even suggest some one !!!

i request two thing one is to make my AC operational and secondly by sending some expert get the inspection done on the installation part so that later i should face any problem due to poor installation.

Thanks
Abhijit Choudhury
+[protected]

My sel[censored]mesh pal.i bought Hitachi 1.5 ton split AC from reliance digital jazrat thank store on 21/5/2016.on that day there was offer which also published in dainik jagaran on that day that if they not installed AC within 24hours then they will give 5000 R's . My AC they installed on 24/5/2016 but they not give me any thing.reliance digital are layers.my mob. No [protected].c in no.u01100mhi999pl0120563. ID no.60161999

I bought skullcandy earphones from reliance digital store in sector 9, panchkula, haryana, india. I used it just for a day (Purchased on may 16, 2016 and complained on may 19, 2016) and immediately one head stopped working. I contacted reliance digital and met - mr. Kunish anand (Store manager) and satbeer (Receptionist) 3 times in person but there was no satisfactory response from their side. One side of earphone is not working and there has been no replacement or refund yet. They have just been putting blame on the company, saying that earphones work fine on some devices and not on others. I paid 800 bucks for this stuff and can neither enjoy the product, nor did i get any support for it. I need an immediate replacement for my earphones. Please respond asap to this mail. I will be waiting for response.