Reliance Digital Complaints & Reviews

Hi, We bought HP laptop in reliance digital salem. They are completely irresponsible. As my uncle went there and ask the laptop with high configuration as much as low budget. He is not that much educated too and not even having that much knowledge. There they not even ask the purpose o[censored]se and all. They simply gave him celeron processor laptop to him and get money from him. Yesterday only he bought it. Today we went there and explained the situation. And the store incharge telling simply, we can't do anything and the customer ID was created. There is no chance to replace and you may go. Then what is the value of the customer there??? We need solution for this. We need high configuration laptop. Tell me what is the solution for this????

I bought a lg led 43 " 43lf 6300. From reliance degital ambiance mall gurgaon on 10.11.15. My relation ship id no [protected]. My id no 60199242. They told you will get one year addional warrrenty on panel. But they did not provide addional warrenty card. Lg engineers told that without card no warrenty if applicable. So please provide us additional warrenty card on panel of lg led

I have taken a eureka forbes water purifier an year ago from the reliance digital in brandfactory kukatpally, hyderabad, telangana, india an year ago. And the reliance people has forced me to take an extended warranty for 2 years worth nearly 4k, so i have paid them extra for the extended warranty.
After a couple of months i had an issue with the water purifier as there is overflow of water and it cannot be stopped. I have contacted the reliance digital people for the service of the product, they take complaints from me every time i call them but no one comes to check the product nor calls me back.
I have called them nearly 50-60 times for service of my product as i have paid for the extended warranty but it seems useless.
After several attempts they have asked me to call the eureka forbes customer care and i have done it so but they say they are not responsible for extended warranty and i have told the same to the reliance guys but nothing is happening till now.
Its been nearly 6 months and the water purifier worth nearly 20k completely stopped working
What to do?
Help me out in this.
I would never suggest reliance products to any one in my community, friends and family for what they have done with me
Kindly make this an serious issue and i am ready to move this further to any extend or to any level until they show up
Contact (New) [protected] [mrs vanaja]
Registered number for warranty (Old) [protected] in reliance digital

Dear sir
We have use samsung galaxy a510 and jio offer will promo code give by company promo code no - [protected]
Jio digital xpress mini to reedem promo code and sim not activated. Time given 9 day but to be currently sim not activate and not to any msg to company so plz check and answer my mobile no [protected]
Digital xpress mini to not sim to by me and will you says promo code reedem.

I go for reliance jio sim free sim card at reliance digital xpress mini medical square nagpur maharashtra. they denied to give jio sim even though i have samsung a7 mobile. the executive (fat guy) at reliance digital xpress mini is misbehaving with me. they dont have any manners how to treat with costumers. i dont how reliance appoint such 3rd class educated peoples for job their.

Dear sir
I am deeply pained to complain against such a reputed name in dth services. i had to bring the matter to your notice after suffering for more than 7 months at the hands of your inefficient local service providers in jaipur. iam your customer for last 3 years and my setupbox customer no. is[protected] and i have been paying yearly instalment for different packs. last time paid were rs.3620/-in nov.2015. the real trouble started from dec 2015 when most of the channels started showing error 400. this error has continued since then. i had been complaining for this regularly at your customer care no.[protected]. response from your service providers had been luke warm and it seems they failed to understand the problem. i was charged rs.175/- atleast 4-5 times without any permanent solution of the problem. the details of complaint is as follows:-
Complaint no. result
1.[protected]/12/15 request closed 30/12
Charged rs 175/-
2.[protected]/02/16 request closed 23/02
Charged rs.175/-
3.[protected]/02/16 request closed 23/02
4.[protected]/03/16 request closed 11/03/16
Charged rs.175/-
5.[protected]/03/16 request closed 12/03/16
6.[protected]/06/16 request closed 06/07/16
Charged rs.175/-
7.[protected]/07/16 request closed 25/07/16
The complaint lodged on 22nd june 2016 was attended on 6th july that is after gap of 15 days. the error 400 reappeared on the channels very next day for that the service engineer was contacted immediately but no body attended. on dated20th july i received a call from your customer care telephone no.[protected] and some mr vishvanath was calling to find customer satisfaction about the complaint no.[protected] dated 22/06/16
I gave him details of the unfortunate happenings confronted by me for last 6-7 months. he assured me to register my complaint again and not to be charged this time. complaint no.[protected] was lodged and iwas assured that the problem will be rectified with in 24-48 hrs. but alas nothing happened, to my exteme surprize igot a message from big tv that your request no.[protected] is closed. trust the issue was resolved to your satisfaction. if you trust your customer no body came to attend the complaint, then where is the question of satisfaction.
Sir enough is enough, i don't think your team in jaipur is competent enough to rectify this problem. for the last 6-7 months we were almost devoid of watching the tvprogrammes, inspite of paying for this for full one year. i request you to refund my money since it was severe breach of service on your part.
Ibelieve appropriate action will be taken from your end at the earliest. ihave decided to change the service provider of dth.
Thanks
Dr. s p yadav
D-919, ashiana greenwood
Jagatpura, jaipur 302017
[protected] [protected]@yahoo.com

Dear sir
I request i visited reliance digi express store at ajmer kesarganj near martindral bridge to see the mobile 15 days ago. They told me the scheme of reliance jeo 4g. I was interested in that. On 16th july after 1 week i visited again with my id. There in store smbody told me that i can get this sim without purchasing mobile as already i was hvng samsung edge 6s & apple iphone 6s.
This shocked them, they denied to gv me sim
As i n other peoples requested they hv taken my id n photo but return me that same day by saying that ur id not clear or back not clear. Atlast they hv to recv my form which they were not interested in taking.
They throw my form in back smwhere after i left store. That all u can see in video recording of 21 july.
After 3 days i asked on phone they denied that we hv no time. U try after 3 more days.
Today after 8 days feeling insulted i reached ur store. The executive gagandeep singh ji & chandrashekhar ji denied to gv me connection saying that 1st i hv to purchase sm set else they will not active.
This makes me angry, i click their face in my camera with their employee id.
I asked them to complain at high level as my form was not even processed at single step after 8 days.
Asap i click their pic they felt that now smthing will happen wrong like action so gagandeep ji abused me n said do where you can do our complain. We will say that you hv misbehaved. Now we will not process ur sim.
I asked well u now will not process but from last 8 days where were you why u not processed. U cal see all that in ur camera recording. Today time of my visit was 11.30 to 12.30pm.
Then i got other peoples also that were saying that these guys hv sm problem. They dont want to work. Else system of reliance jeo is well maintained.
O i request, plz tk some action on them as m the person working as a owner n director of my pvt ltd company n earlier was vp in company. I dont know how to abuse.
This all hurted me very much
I hv taken pic of that guy chandrashekhar's employee id... That was 60223172
Another guy gagan deep ji's employee id was not visible as he has not weared company's id card.
Tore id is 7848
Digi express kesarganj ajmer

I think u will surely take sm disciplinary action against them
Rgds
Anil asnani
[protected]

I have purchased a product of electronic earphones of worth 899 rs
After 4 hours i have opened & noticed that by mistake i have purchased mic less earphone.
I have gone to the store to exchange my product. But their team at kadapa reliance digital in ap are not responding properly. Also they are exchanging my product.

I have lost my Reliance Data card number.so kindly give my number.
RSN:RHWCDB[protected]
S/N:XVA4CA10C0800800
SKU:CDHW10Z1
I have lost my data card number for one year .so kindly help me.I have a Reliance data card .

Hi,

Reliance digital/reliance jio not giving free sim for lyf phone brought from online (homeshop18).

I bought flame 3 online from homeshop18 with invoice no:reli/16-17/23798.

As mentioned in their site (http://www.homeshop18.com/lyf-flame-3-true-4g-android-phone/mobiles/mobile-phon...⇄ free reliance jio sim should be provided at any reliance digital shop for online purchase phone.

When i went to reliance digital gachibowli hyderabad, they said free sim only for those who is buying phone in their store and the when i insisted, they sent me to reliance jio office gachibowli. reliance digital manager was not their, when i wanted to talk to their manager, they don't have his phone number.

At reliance jio office some employee came (contact no [protected]), they sent me again at reliance digital for only dis-appointment.

They are just playing with me, wasting my time and money. and i think reliance employees are not at all serious about jio success as i can see from jio employee came (don't remember his name, contact no#[protected])

Please let me know, if you are serious in providing jio sim and it is just a marketing jimick to sell phone to clear the stock or give me the jio sim at the earliest with no nonsense.

I have seen smiling dhirubhai ambani big photo at the reception in reliance jio office, though it is free sim only, i hope he is not smiling at me by cheating on me.

My smart card no.[protected]. I had submitted a request for relocation of connection from surat (Gujarat) to gurgaon (Haryana). My connection was uuinstalled on 02.07.2016 and my account was debited for rs.175/-. Further to the same, i tried my best to connect reliance customer care on toll free numbers[protected], but failed due to poor management of toll free number. Ultimately i was able to connect on 14.07.2016. I was utterly surprised to know that my relocation request was not put in the system by your person in surat (Mr. Amit -[protected]). I tried to contact him, but despite connecting the call, he did not pick up the call. Thereafter i tried to connect with toll free number as many times as possible and sometimes my complaint was attended, but there was no redressal of complaint despite assurances from your customer care executives. Ultimately i had to get installed tata sky on 19.07.2016. To my further surprise i got a message on 20.07.2016 that your service request no.[protected] is closed and you are charged rs.175/- again.
In view of the above, i would request you to close my connection and refund the amount wrongly charged as above along with recharge amount paid up to 09.10.2016, for the unexpired period

Mahesh bansal
[protected]
20.07.2016

I m Rohit Pal..purchased a Samsung air conditioner from reliance digital kanpur, product delivered at my Lucknow address. When my ac got cooling problem so i contacted at your Kanpur office, after few days an engineer came to my address to repair but he couldn't and when asked he replied that he doesn't know much about repairing air conditioners. So another engineer came on next he repaired it . My question is how can your staff be so careless and how can he send someone to repair somethingwhen he doesn't have any knowledge about that product. Now also my ac has some issues, water droplets are falling from right side of ac. This time when I contacted Samsung service centre they told to contact to reliance digital first. Really so dissatisfied from services of both relianceas well as Samsung.

Rohit Pal

I am Sumeet ..we purchased LG washing machine 5 days ago that is 13/7..as per the staff our machine would have been installed by 14/7..but it didnt happen..we had been making calls to them n all we hear is an apology and the promise to get it installed the next day..when i spoke to Shweta who is the manager or the supervisor supposedly she informed us that they had forgotten to punch in the vital information in the bill n hence the delay..I request u to take strict action against such negligent staff..coz we sure arnt buying anything from ur department after such appalling service..
Thank u

I'm neelam and my data card number is [protected]. From past 3 months i hopelessly tried to disconnect this data card due to its bad performance which makes me forced to take another data card. Currently you people have been closed the cdma service to upgrade the same. No issues. But while i m trying to put a request to disconnect the number tour agent given a address of your service center and found there is no proper procedure to disconnect the number and the service center person advice me that there is no such guarantee of disconnection so you have only one option to close this service is change it into the prepaid service and then do not use it. It will automatically stopped. And this person made me talk to the back end agent he almost fought to get upgrade and disconnect. How anyone can force and humiliate the customer want to disconnect the service. After repetitive request and contact personally again and again, the service center person generate a request which i don't have any prove and also do not understand the procedure as i haven't received any reference mail from your side for my complaint request to disconnect the number. He provide me one request no. - [protected] on 16 june and asked me to pay the bill with extra amount of rs. 250 /- and assure me that my number is disconnected within 7 days. But when i do not got any response and i went to the service center and ask for the confirmation on 8th july. The person check and told me that the number is suspended and we do not generate the bil for the suspended number so i should worry about the bill as i've already paid all dues and money asked in advance. He sent the mail again to remind the disconnection request to backend office as told me by your service center person. But very strange, i did not received any reference of the same and more over i got the bill yesterday.

I do not understand how come your people cheat your customers and harass them again and again. And do not have any kind of proper procedure to address the customer's complaints at the time you are upgrading your service and stopped one of them which obviously affect lots and lots customers. Your people asked money to upgrade or cancel the same. This very very unlawful thing. I called customer care center and got the response that this service is temporarily out of order. And do not receive any complaints. Is there any solution of the same or else i've to go the the consumer court for these kind of descriptiveness and harassment done by your calling agents as well as service center people. Please do let me know if you people do not have any procedure to stop the service and customer pay you whole life for the service not currently available and no help regarding the same.

Please reply asap as i've already wasted 3 months bill money without using your service which actually closed in may as per your agent called me. I want solution of all my 3 months bill as customer is not responsible for your mismanaged services. I've already paid to much with an extra amount of 250 and suffers lot by time and money both and you still are sending me bills for suspended number and do not respond on the request of disconnection of the numbers.

On august 16, 2105, i bought an apple iphone 6 from reliance digital mini express, lawrence road branch amritsar, and the box of my phone was already open when i bought it but the sales man over there convinced me for buying it at a 1000rs less. So i bought that phone with the box of it open. My earpods stopped working around three months back and today when i had free time i went to apple service centre to get them repaired but i was told that those earphones are fake and are a duplicate copy. This is obvious that reliance digital sold me fake product for there profit. And now i wish that a strict action should be taken against the manager there who misbehaved with me today when i went there today to speak about the matter with him. He was rude and was very ill mannered. My contact number is [protected]. I want this matter be be sorted out asap and i should be given brand new apple earpods and also i have been fooled by them and was given fake products. A strict action should be taken.
-arim sethi.

Writing this mail with a hope of help from your end, i had bought an split ac from reliance digital dwarka new delhi on 30th of april 2016 which was installed on 1st of may 2016 by reliance engineer,

On 28th of may it stopped cooling and reliance digital has sent there engineer, he said gas is been leaked and they have refilled the same after few days on 27 of june we again noticed that ac is not working, this time also reliance engineer told that gas is been leaked, please note that in two months’ time gas was leaked twice,

We told engineer that we want replacement as it seems like it’s a damaged product, we had lodged the complaint in reliance digital and the complaint number given by them was [protected], we had lodged this complaint on 3rd of july 2016, since then we were following for the replacement, reliance told us that panasonic engineer will visit and check the same after his approval the same can be replaced this was done last week,

Today i received call from panasonic that reliance has sold this product so they can repair or change the ac, panasonic is nowhere related to this concern, i talked to reliance digital and they told me that replacement of this ac is not possible and your request is been declined by product, i told him that i am ok for repair but what will happen if the gas will again leak will they replace this ac, unfortunately they are not agreeing on this term as well.

Sir/madam, i am a middle class person who have a very little income, i am paying monthly installment from my account and they have sold me a damaged product and not ready to change my ac, with lots of hope i am writing this mail to you, i beg you to please intervene and help me to resolve this issue, from the past 15 days we are not able to sleep because of this problem of ac, you can understand that temperature of delhi is very humid these days,

I sincerely seek your urgent response from your end.

Pramod bhagat
[protected]

I had bought a hp laptop, hp pavillion 15- ab522tx from your reliance digital store in bijapur, karnataka on[protected]. firstly they sold me a display laptop. the same day the laptop became very slow and the next day i took it to reliance digital store they said they will fix it within few hours but they have corrupted my genuine os and the laptop was unable to start. when asked about when will i get my laptop back then they give stupid reasons, excuses. i am an engineer and have a lot of work to do in my laptop. since 4 days my new laptop is in the store. i want a replacement for my laptop as soon as possible.

Sameer
[protected]

I bought a refrigerator in jul 2015 from reliance digital, at the time of buying it reliance explained us about resq and how each complaint will be answered quickly and if there is any issue with it, the product will get replaced easily. we trusted them.
Within 2 months the refrigerator started giving problems. we raised 1st complaint and it was answered. the problem resolved for 1 month. after a month again cooling problem - again we raised the complaint - again 1 month-again same issue. this continued for 9-10 complaints. basically if a product is a faulty product, to understand this reliance engineers take 9-10 visits? but its not that because resq is only on paper. we asked for replacement for 100 times but reliance didn't take any action. they kept sending engineers but kept pushing the issue. if reliance cannot provide the normal warranty period replacement on a totally faulty product, how will they provide resq service??

Now we raised a complaint on 28th jun 2016, no body responded. again we called, nobody came. after our 1 year was complete, customer care is now saying "sir aapka warranty period gaya, now we cannot replace it". i don't understand. i feel reliance has cheated me and hence i am putting it here.

I had bought refrigerator from reliance thinking its an indian brand and ultimately india will earn money but i am disappointed.

Hemadurgadigital shop boy srikant not behaving proper way with custmers not responding properly. they are working irresponsible with us. first he made a bill and took my money and then after he is verifying proofs and compiling on us he wasted our valuable time and energy till now we could not get any activation of our lyf phone. still it remains as it is.

My whirlpool washing machine having extended warranty of 2 years bought in november 2013. totally 4 years warranty. i complained about this machine about one week ago as it was showing de error. technician visited two days after and said motor needs to be replaced. thereafter no reply and feedback from them. i have been calling their toll free no since 3 days. every time they are saying technician will come tomorrow but no positive action from them. really bad service. somebody please take action and solve my problem. my contact no is [protected]. i am from hyderabad.