Reliance Digital Complaints & Reviews

Hi sir this is T.Sairam I m from sangareddy telangana state, Sir I m complaining about reliance digital .I purchased samsung mobile 530H on december 21after purchasing I make an extended warranty for that in February month that has broken so gave to reliance resQ for servicing they are bothering by not giving my mobile from last 3 months .They are giving irresponsible response to me so can u please take a necessory action on them...

Respected Sir;

We have purchased ac on 9/4/16 from Reliance Retail Limited Pandeshwar Mangalore. Bill was in the name of Afroz Iqbal. We have done many complain for in stallion of ac in reliance customer care; Pandeshwar branch mangalore but result is not coming. Now what we should do?

1 month is passed already.

Please take step as fast as possible and solve our problem

For any inquiry you can contact on this number

Mo: [protected]

Thank You

I am a big tv customer. My card no is[protected]. I am not receiving signal for more than 12 hours. It shows error 400. When i reported to customer service no showing on screen, he has cut my phone rather than registering my complaint. Now when i re-tried, no response received. Should i think that this the nature of reliance people having no intention to provide services. If i will not get solution of my problem even after writing this complaint, i will go for consumer forum to get solution and compensation.

Dear Sir,
I have recharged my reliance dth smart card no.[protected] with Rs. 380 on 10.5.2016.
However, company is not activating my connection. When contacted to customer care all the time they are saying your account is closed. Nobody is coming forward to clarify the matter. for this I wasted my 15 rs. for calling them but no use.
If it is so, then why they have accepted money for closed account. Either they reactivate account or refund the money.
Receipt of paid amount is attached below.

My name is Cedric Drego. I had purchase a Lenovo laptop 2580W-321, sr. no. [protected] on 12/10/13 from Reliance Digital, Hill Road, Bandra (W), Mumbai 400050, as a birthday present for my daughter. My daughter has been very careful in using the laptop & does not let anyone including myself touch the piece. She is particular & keeps it in her laptop bag after cooling it down. She used it sporadically for her assignments however the display started giving problems, with a blurred image & we gave it to Reliance Digital, Bandra (W), Hill Road, from when we had purchased it, for repairs since it was on extended warranty, on 31st July 15.
It was then that our problems started. In spite of asking them time & again for it, since my daughter needed it, they delayed the delivery with promises. They did give it back, on 11th Sept, but the product was damaged, the cover hinges were broken, the case scratched & the wifi was not working & gave it back on the 15th Sept.
When we complained, we were fobbed off. They claimed that was the way the product had been given. If that was the case, should it not have been noted on the service order when the product was accepted for repairs???
Finally they added an external wifi to the product saying that they could not diagnose the problem & that they were doing us a favour by adding the external wifi at no cost. There had been no problem with the wifi when we gave it, & what had the display to do with the wifi??? We were also charged Rs. 2500/- for the repairs. We received the product in Oct ’15, well after my daughter’s exams were over
The laptop worked for some time, since my daughter did not use it often but had heating problems & my daughter did not have faith in it since it would go off at random. It finally conked off & showed a software issue. On the 3rd May 16, we gave it to our computer consultant (who maintains our PC). On opening the laptop he found
1) The wifi card was missing
2) The hard bracket was missing
3) The Microsoft windows were a pirated version (when it shows Windows 8 installed on the back sticker of the laptop). Is it Lenovo or Reliance Digital????
He also said that since the display had been the problem, they needed only to open the screen & had no need of opening the laptop. Since they did not have the proper tools, the damage was the result. He also said that it was because of the pirated version; we were having problems with the software. I paid Rs. 2400/- to get this rectified & an original version of Windows installed.
I had been advised on the day of purchase, to make a copy of the Windows, in the event it crashes & purchased a 32 GB pen drive for the purpose, that could be used as a backup. I have never used it & it is still with me.
To say that I am appalled at the service is a misnomer. I will never trust Lenovo or Reliance Digital & this complaint is going to be uploaded on my Whatsapp, email & will be forwarded to all & sundry.
I have all the documents if you need to check
email : [protected]@yahoo.co.in

Dear team,

I have sony 43 fhd smart led tv purchased on 07.08.2015 from reliance digital.
Few months before i have observed horizontal lines are coming on screen however those are only visible from close looks and yesterday i went to sony television showroom to understand those lines are visible in all sony television or coming only in my television.

Today engineer mr. Srinivas (Sony technician) visited and he said there is an issue with display panel, i have got shocked how come sony television being top brand in market can have such issue within 6 months of time frame.
Bring a middle class family person i have chosen best brand because of the quality of the product however i never thought such kind of issue also can occur with sony brand.

Even when the television was arrived at my place, the seal was tempered and i have asked reliance and sony technician, is this fine, both told nothing to worry about it even reliance digital people has told, if anything happened they will replace the television instead of repair.

I have informed mr. Srinivas that, i will not go for repair and i need replacement and he have told, they have 15 days' replacement warranty however i am only looking for replacement.

Kindly help me to get the replacement of my television.

I bought tv (Rs: 18000) on 8.8.2015. They said reconnect tv has very good features and with many advantages... I maintain tv in excellent way. But on april 15.4.16 (Friday) i booked a complaint in service centre that i cant hear audio. They said within 2 days they will rectify the problem. Then for a week i didnt get any call so again i called on 22.4.2016 (Friday). They said the compliant data got erased as they didnt save it. I asked them without a backup r u working. They replied " i said the truth why r you shouting at me". Then finally they booked a compliant again. Then one service guy came with speaker and checked... He said speaker are good but audio board is under problem within 3 days we will replace. I said ok. Then till 10.5.2016 no service boy came no one didnt respond properly... Keep on calling service centre and team leader number :[protected], [protected].

When i call that reliance service boy's team leader : his responds was very good (He didnt pick the call) (He cut the call). What a team leader!!!
I appreciate this. Reliance digital gave 2 years warranty.. When we start our compliant in this year mostly by next year end he will definitely respond saying that your warranty period got over... This is how reliance digital chrompet works...

The best liar and the best fraud store :
Service centre number (Liar with many reasons) :[protected]

Store address (Fraud): 282, chennai theni hwy, chromepet, chennai, tamil nadu 600044

My suggestion :
If we buy any tv, fridge, ac, etc... From a brand store the store should take care of the product when it is in repair... If store didnt take care of your product. Then why we have to buy in that store.
For going to this store you can go to second hand tv purchase..

Bought a 48' reconnect TV which blew up in under 6 months.

It's been 10 days and no update from those guys
I called up customer service almost every day who always says we placed a mail to service team and part pending. And service team says part is not available and we should get it from Bangalore. And as of now I didn't get Bangalore contact number but I am sure if I call them up they will say it should be imported from China.

So the main problem over here is customer doesn't know what to do and no one is taking the responsibility. That implies the crappy service Reliance is running.

I want them to take garbage TV back which blew up in under 6 months or get it rectified.

Hello,
complaint No:[protected]. no response

I am writing this email with utter disappointment. I had purchased a Yamaha YHT -299 5.1 home theater for Rs-34990.01 from Reliance Retail limited store –Chrompet branch, Chennai on 14 th April 2016 and I made the payment through Citi bank Credit card. But till date the product is not delivered to me. I made multiple calls and visited the store but I never got any response. I was given mobile numbers of Store Manager (Syed khaleel Ahmed), DM (Karthik), TL(Karthik), Sales person(Kathiravan), but I didn’t get any response.

As they haven’t delivered the product with in mentioned time. As per their request and I have submitted letter to refund the amount on 23-April-2016 and requested them to refund also returned the gold coin offered to me as compliment. They said they will transfer money into my Credit card a/c. But still I didn't get any update. Everyday I am remembering them from call they are saying your request is pending with Head office.

It has already been passed more than 25 days but I have not received refund amount or Product. I am extremely disappointed and feeling cheated. I request to refund me amount and compensate the loss incurred by you.

CIN NO: U01100MH1999PLC120563
EAN:[protected]

I have registered a complaint on October 2014 about summer lines on my TV they didn't care that no one has come and checked TV in 2015 March warranty has been completed and now they are telling we will refund some percentage of money and need to submit TV to us as they said we have submitted TV in February. Till now no money has given and even they are not responding. Please give a solution am feed up ok reconnect. Else I will go to consumer Court

Hi,
I got the split ac install yesterday on 7 May an it throwing water from the out let an spoiled my walls badly . I bought it from the reliance retail limited in Panchkula sco 322 sector 9 . I have a bad customer experience an my prob have not been fixed .
Kindly revert me will the ac be replaced or fix as I having a hard time as my wall have been damaged which will occur a cost of 15000rs for repair. My cash memo no .[protected] and sales order [protected] bill on 5 May 16 . Tin no [protected] Cst no [protected] . My delivery address is gh 99 flat 219 b sector 20 Panchkula 134117. Delivery challan no [protected] . Please contact me with the customer care manger who can help me with the problem asp . As I have bad customer experience never recommend any one to buy things from reliance .
Nirbhay Singh Sajwan
[protected]

Sir, i have purchaged a 1.5 ton split ac from relience digital najafgarh new delhi on 15 aug 2015. Now it is giving problem of cooling since the start of this season. I have made several complain to relience costomer care. My registered mob no is [protected] and complain no are [protected], [protected],[protected] &[protected] dated 22/04/2016 to 07/05/2016, fistly they told that gas is to be recharged in compressor. After that also problem still exit. Now i request you to guide me what i should do. Waiting for your quick responce.

I had puchsd one samsung refregirator, from reliance digital ltd, oberon mall, kochi.
15 days over till now our problems is not rectified. They delivered product opened one. I asked show roomthey said generally product will deliver like that so, its not our mistake.
There is no samsung brand name printed taped or sealed . After that we purchsd another model and said we shoud need fresh one without opened.
Installation technian after delvierd 48 hrs till not come and product not installed. Iam waiting for him.

Very worst customer care services in kochi reliance digital ltd, kerala. There is no customer care managers and pros.

No one has follow up, customer service.
Without working they are getting salary thats it.

I bought an a c 1.5 ton from reliance digital in may 2015 from reliance digital.From april2016 it is giving trouble. Repeated requests and complaints no one has come to repair it. After sales service is very poor. Infact i think they are not providing after sales service in warrenty also. Big mistake. Never buy any product from reliance . Very bad experience.

I bought an itek power bank from the reliance digital banaswadi store in bangalore on the 13th of february 2016. Within 2 months it stopped working. I took it to the store and they said they can't do anything as the company is based out of mumbai and we would have to send it ourselves. If they had a service centre in bangalore, they would have taken the responsibility. What logic!

Anyway so they gave me a number which was of itek business solutions which is an it company and has no relation to the product itself whatsoever. I called their customer care and after 7 minutes someone picked up. He seemed to be stock fed with the responses "this is the number we have on our records sir" and "you have to walk to the store sir". When i told him that he is completely useless, his response was "how else can i help you sir?" :d

I have purchased aoc tv 40" size on 15.8.2014 vide bill no. [protected] dt. 15.8.14 sr.No.He3e7ka004913 from reliance delhi.
Its picture quality not proper from beginning but now the screen is not appearing now. I have traced from net aoc service centers in amritsar but all numbers found face.
Kindly do the needful and get the tv repaired / okayed at the earliest.

I purchased 2 Nos Samsung split A.C. machine on 17/04/2016 vide Invoice No. C#67640000 .(Sales man ID 886772). The product is supposed to be installed free of cost at our residence.
On timely delivery of the goods, I gave a call for inspection of site for undertaking installation, which they ignored completely. . On 20th April I called up your customer care and was told that both the machine have been installed as per their record, whereas the machines are lying unpacked at my premises. I called up Reliance store and I was politely assured of installation within next few days. On repeated plea a technician was deputed on 23rd April at around 10=30 a.m. to install both the machines.
However the technician, who I consider is inexperienced, fixed the indoor unit, but the outdoor unit was left without proper fixation. I took up the matter with the store and 4 teams of A.C installation personnel were deputed on diverse dates. I had to defer my professional work, to accommodate the visiting technicians. Technician used to turn up around 2 p.m. when they are supposed to turn up around 10=30 as per appointment and discussion with your service in charge Mr Rajendra Prasad. For installation of two A.C.'s I along with member of my family, visited the store several times with a eye to install the A.C's. Being aggrieved my mother, who is a working lady, went to your store on[protected] around 5 p.m. and met your stores in charge Mr Narayan SahuKha. He visited the site and on physical inspection of the site was convinced about readiness of the site for installation, contrary to your internal reports. I had to engage labour to help the visiting technician, who never turned up and I had to foot their labour bill, for no fault of mine.It is a matter of record. On 29th April a team was deputed around 11 a.m. to install the A.C.lead by Mr Uday. The concerned personnel was rude and would ask for silly things which were not directly related to the site. His team did install the indoor unit but due to inadequacy for installation goods, he could not complete the work and walked off from the installation site without information. The matter was again taken up and Mr Narayan pleaded his helplessness regarding the situation. Both the machine were installed by our technician on 29th April and we had to foot the bill towards installation. Pl. note that no official paper was signed regarding completion of installation.
You are, therefore, requested to : a) Pay for installation - Rs 3, 000/= for installing 2 Nos machines. b) Pay compensation for harassment, humiliation, loss of man-hour.as deemed fit and correct.c) To pay labour charges incurred by us for installation.
Please note that if you are unable to pay the charges, along with compensation amount, within next 48 hours from receipt of this complaint the matter shall be forwarded to higher authorities for redressal of my grievance, and you shall be liable for consequences thereto.
RITESH PYNE

I received ac on 27-apr-2016 and it's[protected] no one is here to install it. U people should learn from beggars. U guys are pathetic than them... I will post on facebook and all other public sites not to buy anything from this reliance digital.. Their service sucks.. Let these call me on my cell... No is [protected]... I am from bangalore.. I want to hear from you...

As I have bought a Hitachi air conditioner from reliance digital in Anna nagar situated near roundtana signal on 27/04/2016. And the commitment given to me was that they'll install it within 3 days from the date of PURCHASE and it was supposed to be installed on 30/04/2016 but they didn't and when I asked them why they didn't even give a minimum decency of replying properly and they gave me a reply saying that they'll install it before 11:00 AM on 1/05/2016 but they haven't and each time I call they just say our technician will call but no one has called yet. And I told them that I'll install it myself and they told that if I install it myself we won't give you warranty. This is a very upsetting thing.

Good day,
Even after making several complaints to the customer care nothing has been done so far. Almost one month has passed, I just came to know that they have closed this report. Will you please tell me why your customer care has closed this report. Don't you think that they should confirm with the customer as well whether it has been solved or not . I really appreciate that at least some one is replying to the mails overhere but this is not going to solve this issue until you take some action. May be that's the reason customers are losing interest in your services.
Almost one month has already past please do the needful. It's damn hot now a days and iam not able to use this air con.
Regards,
RETRD. ACP MAHABIR SHARMA
[protected]

Reported earlier:-


Damage of front cover during servicing
Hi,
I had requested for annual service
of my Hitachi Split AC 1.5 T. Technicians visited my house on 12.04. 2016. The moment this guy opened front cover of AC which is just few months old, he broke the front cover and its attachments. Seems like these guys are not trained at all before carrying out such work.
I reported this incident same time to customer care on 07.04.2016. Ref no is [protected].
Nothing was done on the above matter and i reported again to the customer care on 12.04.2016. Ref no. [protected].
On 13.04.2016. Technician visited my house and told me that he is here for servicing.Then i showed him the broken part and he took the picture of the same. I refused for its servicing, because if i get it done then these guys are not going to replace the broken part. Iam sure.
I reported this again to customer care with ref no . [protected].
After this no one has called me and nothing has been done until now.
I have made several complaints, its more than a week now and no one has shown up to replace the front cover.
Please help me out.
[protected]