Reliance Digital Complaints & Reviews

I have purchased a nikon pain shoot camera from “reliance digital at gip noida” .The sales person is aman, his phone no - [protected]
I don’t know how such type of person are working on reliance digital and what the reliance digital management doing.I am going to explain the whole scenario happened to me.During the purchase of camera the sales person told me that sir you will get cash back of 5% on your hdfc credit card with in 15 - 60 days.After 60 days i visit reliance digital customer care in gip noida itself.That executives which handle my query asked me to wait till feb 29th 2016 cash back will credited to your account.Then after around march first week i visit again the reliance digital for cash back inquiary that time the sales person was their and told me that customer care person does not know anything they don’t have knowledge abt this.The sales person told me wait for another 15 days and given me his number for any query regarding the call me.After 15 days i called him he did not pick and text me sir i have spoken to nikon head and he told within 15 days cash back will credited.After 15 days again i called him at release digital at gip at that time he was not their as usual did not pic my call and text me wait for another 1 month.I told him i amp going to write on social media for such type of cheating you people are doing with customer care.He again asked me to wait 30 days through text i told him to give me a date other wise i will write on social media (Twitter, facebook, online consumer forum) but he did not reply so i am writing this on social media.

I am wondering how these cheaters getting job in reliance digital as sales person and the customer care person.To sale their product they are lying to customer as nobody is taking care of this nor watching their activity after sale customer service.I will never purchase any thing from reliance digital nor will suggest any body.

Hello freinds

I am buy my new ac reliance reconnect, i using only days. After 3 day not cooling down. Very bad ac. I m calling toll free number reliance digital and complete note down . And i am recv complete number on my mobile. But service boy not come affter 3 day . And i am go to reliance digital store . Till date after 5 day day . But boy is not coming,

I am waiting only 2 days more and i am send a legal notice a reliance .

Friends pls not never buy any reliance product and spl reliance a/c .

Thank u
Bhim sain
[protected]

Hi,

I have registered a complaint for my voltas windows ac repair on 12th april 2016 around 3:15 pm. My call number is [protected]. Today is 17th april and my complaint is not yet resolved. My ac is not working from last 6 days.

I already talk to your customer care around 7-8 times but everytime i am not getting any satisfactory reply. Also your local service center head is not picking up my phone.

I purchased ac from your reliance digital gip store last year on the month of may 2015 with 2 year extended warranty. I am really disappointed with your services. This is my the worst experience with reliance services.

Thanks,
Amit mehta
Amit.Mehta.[protected]@gmail.com

I have taken a one year service contract for eureka forbes ro filter. I have made a payment of rs 4212 vide hdfc cheque number 000029 dated 2nd april 2016. The person who collected the cheque is mr ahmad, cell phone number [protected]. Mr ahmad has issued a receipt number[protected] dated 2nd april 2016. The cheque was debited in hdfc account on april 6th. I have registered service request on april 9th by calling reliance digital helpline number [protected]. The registered service complaint numbers are [protected] and [protected]. The service technician who came to my residence a2-1102, world spa east aptts, sector 30, gurgaon mentioned that he cannot service our ro due to some problem. I have called ahmad repeatedly but he is trying to avoid my calls. Could you please help resolve the problem asap. My registered cell phone number is [protected] and the service contract is in my name (Pankaj goel). I have another amc for kent ro with resq plan which is also registered under same mobile number but in the name of my son, himanshu goel, at the same address.
Thanks, pankaj goel (Cell phone [protected] or [protected]).

I purchased an digital invertor ac from samsung from samsung in kamnahalli, bangalore on 26/03/2016. The installation was supposed to be free but i was charged rs 1000 for it. The ac is not working since than. Reliance digital and samsung both are asking me to contact the other company to get the unit replaced. The samsung send their technician who told me that the ac will start giving cool air after 2 hours. Nothing is being done. Both the companies are cheats of highest orders. Keep away from them. Pls suggest some way out for me

Hi. I had purchased an iPhone 6s 64 gb rose gold on Friday. Initially when the phone was set up I experienced a problem in the software. The reliance sales person took me to the maple store and got it resolved. Later during the day I experienced a problem with the touch. I went back to the Apple store again and they told me that the piece was faulty.
I would like to being to your notice that faulty pieces are being sold at the reliance store. Even though I have returned the phone back to reliance I want to proceed for a refund.

Hi

I have purchased a LG AC (1.0INVBSA12IBEWHT)from Reliance Digital, Jaladarshini Layout, New BEL Rd, Bangalore-560094 on 09.04.2016. They have promised me that they will deliver the product on 10.04.2016, by worst case2pm. When I have not got any information by 2pm, I have called several times, they were kept on extending the delivery time by 4.30pm, 6pm, 7.30pm, 9.00pm. Even at 9.00pm I have not received the product.

When you cannot deliver the product, why are you committing to the customers.

Not happy with your commitments and delivery.

Hope you adhere to your commitments to your future customers

Thank you

Rejeena

I purchased 2 air conditioners (LG pearl terminator, 1.5 ton) from reliance digital, Hubli on 08/04/2016. I was promised 0.5 gram gold coin on each A.C. But I was given only one coin because? ? salesman's mistake. Now they are saying it will take long time to give me my coin because of procedures. This is unfair. Please help. Thanks.
Dr Ravindra Eligar
jatin.[protected]@gmail.com

I would like to bring in your kind notice that, I had bought hitachi split ac on 21.03.2016 from reliance digital, Bhiwadi . our installation was booked on 05.04.2016 but instalment was done on 06.04.2016 after I called them at least 20 times as they were giving me excuses that assistant is on his way and would reach in half an hour but the whole day he didn't came. At last they came on 06.04.2016 . but whole process was really disappointing .

but then whole installation was not complete, a wiring connection was left,
they told me that they would come next day, but sadly no one came, I again called them and the same excuse was there. I even got the message that my installation was complete, though it was not and I had not signed any document regarding this. then being fed up I wrote a complain on [protected]@resq.in on 08.04.2016 they assured me to resolve my problem but now its 2 days from that resolution, my service request no as sent by reliance digital is [protected] .

I want my ac installed completely, soon. if you break your resolution so easily then you cannot expect a healthy relation with your customer. I express my great disappointment to reliance services and their commitment towards customers.

hoping for a quick action
regards
AJAY AGARWAL

Hi

In nov-2012 i canceled reliance big tv connection, then their correspondent came and took set-up-box and smart card and told that after processing we will take dish and remote. We need to get the refund amount of initial deposit.

We are waiting for years for refund and storing the dish and remote carefully to return them.

Stb no - shystc[protected].
Card no[protected]

Thanks
S rakesh

There was a problem showing error 400 & the cap has been broken. the same informed to cc an official from ur co visited and told the clamp or the cap which holds the instrument was broken & put tale on the instrument & charged 175/_. After coming from office I came to know the fact & called ur cc that putting tape is temporary & requested to put clamp/cap as permanent solution.

Today one ur executive called & informed no such cap is available & advised to purchase whole set by paying 1200/ or so. For issue is it justified to pay 1200/. I am using BG TV from 2008. But this kind of service not expected.

Samsung A7 Mobile phone - had a dust inside the display screen. After buying, we found this 2 days back, then we inquired about the same. but no proper response now. we are asked to go to service center to rectify the issue, cant they replace it. why should i go service center withing 2 days of time. Poor service from reliance digital chennai mylapore location.

Pathetic and disgusting behaviour of engineers for after sales service of Reliance Digital Janakpuri. We are calling from last two days for AC re installation and your Engineer called Arvind is making fool o[censored]s by saying he will come today morning, evening, tomorrow and so on. Every time he does not show up & when we call him, he says I forgot. He does not even bother to update that he is not coming. All the more he has audacity to say that " Paise dena kaam karvana kahi or se kara lo. Mai aapke ghar aaunga bhi nahi"

This totally ridiculous... I would never ever visit Reliance for any of my purchase now.

This is adnan taher. I purchased an lg ac from hyderabad, malakpet branch on 13th march 2016. Please find all the details in the attachments and invoices. After the purchase of the ac, a team from reliance digital came and installed the ac within 2 days.

But, ever since they installed, there is a lot of noise for an ac purchased at a price of 39, 500. So, i called customer service on 16th march and initiated the conversation that the ac has issues and i need a return. They informed me that, if the ac has manufacturer defect, a credit note will be issued of the same price. So, they told, they will sending a team from lg and they will finalize what's the issue and let them know. After that, almost every alternate day, lg technical executives used to come and try to rectify the problem. At one point, 3 lg executives came and dis-assembled the complete ac to rectify the problem. But, they could not find it out. In the end, lg team decided that the complete coil/unit has to be changed, because the unit has the manufacturer defect. I have attached pictures

My reaction: i told them, please send a report to reliance digital as it is a manufacturer defect and i'll get a replacement.

At this point, i became a regular caller to reliance digital. I have spoken to rohini and many other call center execs. But, everyone used to be like, "sir, we cannot help you, the reliance service center should establish a communication between lg and find out". I asked why there's a huge disconnect between reliance digital and lg service center, and provided them the phone numbers of lg people who visited. They still did not contact them and responded in the same way, that we are not allowing lg to install the unit. Nobody seems to do their job here.

The whole point is, if the unit is broken, why should we repair it? We will instead replace it as per the reliance digital's policy. I never expected such pathetic service from a respected name like reliance digital. They have huge communication gap between customers/lg service center and their own teams. I don't understand, why lg and reliance digital are harassing the customers.

I will be providing all the numbers in this post. I request he authorities to rectify this issue asap. Thanks.

My phone number: [protected]/[protected]
Email id: adnan.[protected]@gmail.com
Reliance can pull up record from my number.

Head, lg service center:

Prabhakar - [protected]
Srinivas - [protected]
Kishore- [protected]

Technicians, lg service center:
Umesh - [protected]
Osman - [protected]

Reliance digital:
[protected]

Spoken to rohini, rupali and many others.

I bought sony ps3 move starter pack on 01/04/2016 at reliance digital show room, kolathur, chennai.The move controller inside the pack is not working and dead.I take this to the show room authorities and ask for replacement.They denied my request instead ask me to go to service center to claim warranty.This is totally unfair and why should i go to service point as defective product sold by reliance digital.

Sir,

I am writing to you in order to escalate my grievance for pertaining to failure of reliance digital in providing after sales service.
I have already spoken to the concerned service and sales managers at the store, quite a few people at the store including sales and technical team people.
I purchased a lg 1.5 ton split from the reliance digital store at gopalan signature mall, rrl digital narayanpalaya bangalore.My purchase was formalized on 28.3.16 after furnishing documents for bajaj finance. We were promised installation in the next 48 hours. We kept making calls to remind the concerned and were also assured of the same.
Today is the 1st of april and my ac is yet to be installed!!

So much for the prompt after sales service and customer satisfaction that reliance digital boasts of.My congratulations to you for failure of delivering on such high talk.

While purchasing the ac we were told about the on -roll service and technical engineers at reliance digital so that customers dont face issues with 3rd party.
Me and my husband however have been receiving numerous calls by private ac repair mechanics demanding to enter into our apartment at 9pm at night when my husband is away in office, call us up at 10.30pm and ask weird questions and lot of other inconvenience and harassment.

I have reported this over phone to both the managers at reliance digital, gopalan mall store -manjunath, service and dharam, sales. I am yet to hear back from any of them.The idea of making a purchase from a retail outlet and not a dealer is to avoid such instances.However, we have been put to this ordeal after having bought the ac from a registered reliance digital stores.

I have proof of service team people and unknown ac repair mechanics on my number at odd hours and harassing me.The delivery people who dropped the ac at my place also asked for money. There has been delay of over 6 days from the purchase of the ac and i dont think the store has any intention of installing my ac.

I have lodged a complaint with reliance digital assist and the customer care with ticket no.[protected]
These are the numbers from where i and my husband have been receiving calls even at odd hours -
[protected]
[protected]
[protected]
[protected]

My pos receipt no[protected]
Sales order no- [protected]
Date of purchase 27.3.16

Managers at the store a perpetually unavailable to attend to calls.Service team has no people on rolls to install acs.Repair mechanics are randomly provided numbers of female customers who are harassed
I have no other option than to lodge a complaint at the consumer forum for this harassment.

Thanks to reliance digital for their prompt service.

Sir
I Marrapu Udaya Bhanu Naidu am staying in Vizianagaram in Andhra Pradesh. I have purchased a new AC on 13.03.2016 but it is not working from installation. I approached to reliance digital they refused to replace the defect AC. The employees of reliance digital are misguided me and they are not take any steps for replacement of defect AC. Still they are saying cock and bull stories and they were not understanding the customer problems. I have purchased the AC worth of Rs.47000/- because of my small kid with 2 years age. I feel very un happy with reliance digital employees and their attitude. To day also approached to reliance digital vizianagaram and there are not giving any confirmation for replacement of above defect. So please kindly help me
with regards
M Udaya Bhanu Naidu
[protected]

I had purchased sony-46 fhd led tv - 46w700a, on[protected], in reliance digital store, located at banjara hills, road no. 12, hyderabad.With 1+2 years warranty. It stopped working from the evening of 6-3-2016, and i lodged a complaint on 8-3-2016, the repair could not be done as the spare part was not available, and after lot of persuance, one mr. Wajid, service incharge promised to replace the tv, as sony corporation as agreed to do that, and they promised to deliver it to day on[protected], but to day they say that the sony has not delivered. And service centre people do not know when they will deliver it.

I haven't received any call from your executives nor any attempts to address my issue.

It has been more than 4 days since my first complaint.
On 29 mar 2016 12:26, "cshead reliancedigital" wrote:

dear sir/ madam,



we sincerely apologize for the inconvenience being caused to you.



we are taking every possible action to make sure that this problem with your reconnect led is rectified and we are able to provide the best possible solution to your inconvenience.



our team will be contacting you at the earliest for fixing up an appointment regarding an engineers visit.



thanking and assuring you for best services always.



regards,
dilip singh
________________________________

from: "mano ranjan"
to: "cshead reliancedigital"
sent: monday, march 28, 2016 9:40:35 pm
subject: my complain not addressed and issue closed.

dear concerned,

my name is sheeba martina and i bought reliance reconnect tv at reliance digital, annanagar, chennai. I bought it in the month of november 2015.

i wanted a tv that could be converted as a monitor too, so i was referred reconnect tv by the store's sales executive. So i bought it.

on 24/03/2016, i tried to connect my compiter's cpu via vga cable and selected source mode tv.

it said no signal, so i checked if there is trouble in my vga chord or my system. I connected to another flat monitor and it worked (Pics attached).

knowing that it is not an issue on my side and the issue is with the vga port if the tv, i registered for a service complaint on the same, on 25/03/2016.

the reference number of my complaint on 25/03/2016 is [protected]. They said that my issue would be attended within 48 hours.

i received a call from a service executive, asked me if i'm available and that he would come within 1 hour. But no body turned up.

after two day, i.E. 48 hours, on 27/03/2016.. I registered another complaint with reference number[protected] that my issue has not been attended and pending even after 48 hours.

today on 28/03/2016, i got a call that they would attend and again no one care to come. My time has been wasted and my issue not solved.

today i received an sms that my issue has been resolved.

sms is copied below:

dear sheeba, your concern with reference no.[protected] has been resolved, in case you need further assistance please get in touch withour team.Thank you for shopping with reliance digital - received at 19:53 on 28/03/2016.

should i not sue you?

I had purchased this phone on 12th March and when i took that phone back home it did not accept my sim card. While purchasing i knew that the phone did not carry any warranty, but as i was in a hurry to buy the phone i purchased it. The tagged price in the store was 17, 000 but my invoice said 19, 000. And these guys passed a discount of 50% which i did not even know. They charged me 10, 000 for it. And when i went back to the store for it they said they cannot replace it, neither they could give my money back nor they could repair it. They claim that the phone was in a working condition, but when i took to the iphone service centre they said that this phone has got discontinued 6 months and the hardware is having a problem. The same thing the Reliance digital guys told me and they told me to bare the expenses for the default. I just need my money back because they are not at all helpfull.