Reliance Digital Complaints & Reviews

Hi,

My name is Saiyed. My big TV id[protected].

One day my setup box got dead. I called big TV. Its take forever to connect with customer care. Once I connected to customer care.they says server down. Call later. It's painful service ever. I wan to disconnect this service and want my money back.

Regards
Saiyed
[protected]

Dear Sir,

I have purchased a Micromax 43' TV from digital Xpress BTM Layout Bangaluru on 13th Mar'16. they told that the delivery will be done on very next day that is on 14th Mar'16 but they didnt delivered our TV till today(21st Mar'16) everyday they are just delaying us by saying some nuisance Excuse and telling us hat they dont have STOCK . if they dont have stock why they have selled that product and we don't have budget to go for 50" or some other option and we don't want less than 43". when I asked for the refund they are telling that it is against the policy and even now they told us that it will take 9 more days to deliver. and i asked for some alternative they told that we will give a display piece and will give discount of RS 1000. we are harassed by this type of behaviour from store and they are just playing joke with us as if we are continously following up just to get rs 1000 Discount Everyday we are reaching them and every day one exceuse is ready with them. the thing is that i want my TV to be delivered in 1-2 working days i dont know how they will manage but now I cant wait for 9 days . or otherwise I want the refund of my money in a Day I can buy from other store. I also registered a complaint in customer care with number :[protected].

KIndly look into the matter and resolve as soon as possible otherwise i will have to Go with Consumer court which I dont want.


Thanks and Regards
Rakesh Sharma
Reg Mob: [protected]

I purchased mobile from reliance digital hubli but i not recived my offer amount. And no body intrested to solve my problem.
I feel bad about purchasing from reliance digital.
A shame on you people.

Hi,

I have bought a JBL headphone model# T100A on March 9th 2016. It was working fine for only two days with full clarity. After that clarity is gone. While selling the product that showroom executive told if any problem u can approach us and they said we have service center in Hyderabad. But when the problem occurs for the headphone I went to the showroom they are saying that product is working fine they didn't accepted because they have sold duplicate product. They are saying to approach service center. But in Hyderabad there is no service center for JBL. So I don't know if I send to service center how long will take and whether they will repair this one or replace with the new one. I would suggest you guys don't go and buy in any reliance stores. They are cheating the customers.

Regards
Karthick

Dear,
Sir i have purchased whirlpool refrigerator 355l for 29000 rupees but we gave money on 12 march 2016 for sales man punna ramesh and asked original invoice he said it takes 1 hour for billing give me the money i will pay it and send the original invoice along with the refrigerator but he used the money and did billing on 13 march 2016 on his name (Punna ramesh) on emi.He used our money and took refrigerator on emi and did billing on his address and the fake invoice on our name.How you will take action on him.If you are not going to take action on him.We are going to drop a petition on reliance digital.

I am having issues with Marvella UV purifier which is in AMC and no resolution from Reliance Digital and tickets closed without informing. Details:
1. case [protected] logged on 6th March. Engineer Mr Netaji visited on 8th March. Checked and closed the case without informing. When contacted, he said he had asked support team to keep call under observation and not to close it.
2. I tried to reach Mr Netaji on his number [protected] but he did not respond
I called the call center again on 12th March. Contact person was Sonali.
She took Miss Reshma from the support team in conference.
3. She said the previous call was cancelled because it was not logged properly (!!!) and she raised new call and assured that engineer will be visiting same day in the evening.
3. case [protected] was logged and since then no one has contacted/visited .
4. On 16th March i again called the call center and contact person Mr Vijay was not able to reach anyone from support and assured for a call back.
5. No one contacted yet!
6. SLA is 48 hrs for any case and per my all experiences, none of the call got resolved within 48 hrs.

This is to raise my complaint against Usha food processor, which I had given for servicing related to overload issue almost three weeks before. I got it yesterday after servicing, I can see it is not switching to overload option very often. The side effect what I can see now is once it went to overload, doing reset is of no use. It will stay in overload situation. I can say reset button is not at all functional.

I had given sufficient time to get it fixed still I am facing the issues and this is really unacceptable. Reset button was working properly before giving for servicing. I don't know how reliance treats its customer. In between also, reliance had called us saying that issue is fixed though it didn't work properly in front of service people only. If this is the behaviour you provide to the customer, please let us know. We really need to stop following up with reliance in that case.

So i purchased a TV from a nearby Reliance digital store.
And when they delivered it the next day they just came and threw the box at our home and went away. There was nobody to do the installation, and on asking about the same they said that the installation guy would come and do the installation. Nobody ever turned up and the unit is lying there for one week.
Nobody from Reliance digital seem to give a damn about customers.
Moreover their behaviour in the store was very rude.

I have purchase 180 l fridge from reliance digital outlet at visakhapatnam on 02 Jun 2012., So plz send ur reps as early as posdible for defect rectification since i wirk in army. I am on leave.

Hi,

We have bought 39'' AOC LED TV from Reliance Digital store located in Kurla Phenix mall after 2 years TV stops operating for which we have requested for services. We have been keep waiting for long saying that part is not available at this moment and neither they are willing to replace the TV with new one. This is going on for last 3 weeks and still yet to get fruitfull response.

I bought this TV from your store my keeping faith that anything goes wrong you are the one you provide best services among all other competotors but now after experincening such long haul i'd not recommended to any others.

Please need you concrete action on this to make this happen.

Hi,
Am Vamsi Sai, I have bought LG Top Load Fully Automatic Washing machine on 31/08/2012 and also bought extended warranty to it till 31/08/2016. on 3rd of march 2016 i have complained about sensor not working in my machine(Reference No : [protected]) and i have got instant reply that i will get a call with in 4 business hours to get to know the problem.I have waited for two days still didn't get any call from them.So, i decided to once again send them a mail and after sending the mail i got the call from the service guy, he visited my place and told me that with in one or two days another service personnel from LG will come and replace the sensor.To my surprise after an hour of his visit i got the message that my complaint has been resolved and once again i had to send them a mail stating that its not yet resolved. Now i got a call from their service guy named Mr.Shankar(Relaince person-[protected]) who seems to be talking in a very care free manner asked me whether my washing machine is in warranty or not (i guess he asked me just for the sake of it) to which i replied yes and also i told him the problem in my washing machine . After listening to the whole thing VERY CAREFULLY, Mr.shankar (Cool headed, who cares kind of attitude guy) gave me an advice that the LG people will come and rectify it but I HAVE TO PAY THEM. first of all why do i need to pay them if my washing machine is in warranty.By the end of our conversation on phone when i told him that he is not responding properly, i will contact headoffice people to which i got a very good reply from him saying FEEL FREE TO CALL THEM and second of all exactly six months back when i have faced the same issue with these service people, i have complained in this same forum to which i got immediate response that it will not be repeat and the problem got resolved with in two days.But, here after six months am facing the same issue with these arrogant service guys again n again.

Also Take a look at the screenshot of how many times i have contacted them.

Sir,
I have paid Rs.240/-as recharge on 21/02/2016, no has come to solve my Problem.I thin this is not Big tv DTH it is Big Cheater Co.They are doing with all customers.

I purchased a 1 ton Voltas AC from Reliance Retail Limited, Nacharam Village, Uppal Mandal, RR District, Hyderabad - 500076 and the 'moment of happiness, according to the bill was on 19th Feb 2016 vide bill no.. (CIN No U01100MH1999PLC120563. On 21st Feb, technicians from Reliance Digital have come and installed the unit. Very next day I observed a unbearable sound coming out from outdoor unit and hence called up Voltas for help. I got a call from Voltas only to inform me that they would not respond to any of our requests as the installation is done by a third party... I have then called up Reliance Digital on the number given on their bill[protected] and was assured by them that the problem will be attended to in 48 hours...Today is 4th Mar and I have been regularly calling them up but they haven't turned up so far...My question why at all you sell goods which might require after sales service, when you cannot provide it ? Is it your intention to harass the customers who pay you so much money and are loyal to you? Is there any one out there in Reliance to heed to this complaint and do the needful? I doubt...I really doubt.

Dear sir I have a side by side Refrizrator purchase from Relaince digital, but now watter dispenser not working, please make it
Regards
Amit garg
[protected]
[protected]@gmail.com
1135, sector-15
Part-2, gurgaon

Worst service and customer care experience.

I want to discontinue my BiGTV services, not at all happy with the same. Customer care representative was not at all happy and trained to talk properly.

i have changed my setup box as asked 2 times for which I have paid the amount, still having so much issues with picture and audio quality.

FYR Smart Card No.[protected].

Please escalate this case.

I had recharged for Gold option in reliance big TV. I recharged using online recharge option for Rs. 1500. I was getting BBC world and CNN news channels before but all of a sudden those are gone. when I called the help line I was told that these channels are not part pf my recharge. I did not ask for any change in plan so not sure why those channels are taken out. Feel very cheated. I asked for cancellation and refund of my money and was told that is not possible.

There is no grievance redress process in reliance big TV.

I have a raised a complain regarding stablizer on feb 10 2016, still now i didnt recevied any call to replace the product and daily i am following up with reliance customer care o one is responding and last week i recevied TRNO 75469431 and i contacted to store department, they are saying they didnt recevied any update from the concern team to deliver the product, this is what it is going like round robin, i guess these guys are playing with the customer.

Hi Team,

I am a middle class business man living in Gurgaon .I bought a LED TV and extended warranty from Reliance Digital Store from ambience mall Gurgaon on d 6th March 2015. On 9th and 19th March i have logged a complaint about the TV as it was showing black spots and not working as per the functionality, the store reviewed and accepted the mistake and ready to pay me back the entire amount of the TV however they refused to pay extended warranty amount . I bought this TV on EMI's on a credit card which i already paid however i am not able to get expected service from the vendor.It seems this is the way they are doing fraud with the customer by selling them the faulty TV and extended warranty so that at the end they can easily earn easy money through extended warranty.

Team i am a middle class guy not able to afford that expensive TV every year.

Request to please intervene and help me in getting the amount of TV and extended warranty or the right tv .

I am attaching the bill copy and Samsung SMS .

Thanks and regards
Luv Sharma
[protected]

We have bought new LG Washing machine 1 month back and ordered for accessories too. The staff here are least interested in providing accessories. We are tired of calling and asking for accessories. We are totally disappointed with the services of reliance digital staff here

I called on 2nd of February and complaint for the AOC tv.

3rd February

Got the msg that your call no [protected] is being assigned to technician who will attend shortly.

5th February

This guy(shailender choudhry) came after two day and went back by saying that some part to be replaced he will come with that.

Meanwhile I called many times to reliance costumer care.

WHOLE ONE WEEK GONE TALKING TO THE RELIANCE COSTUMER CARE AND THEY ENSURE THAT GUY WILL COME ISSUE WILL BE SORTED.

14TH February

Got the msg again that call no [protected] is being assigned technician and blalalalal……shortly…

NOBODY REVERTED TILL NOW…OR VISITED.

17th February

Got the msg again that call no [protected] is being assigned technician and blalalalal……shortly…

NOBODY REVERTED TILL NOW…OR VISITED.

18th February

Got the msg dear Preeti(my wife), thank you for registration your concern with reliance digital your reference no. is[protected].

NOBODY REVERTED TILL NOW…OR VISITED.

23rd February

Got the msg
Dear preeti,
Your concern with reference no.[protected] has been resolved, in case you need further assistance please get in touch with our team. Thank you for shopping with reliance digital.

PL SHARE YOUR NODAL EMAIL ID OR NO. THIS IS TOTAL HARRASMENT FROM YOUR END ITS ALMOST MONTH END. NOTHING HAS BEEN DONE NOW. I LEFT THE HOPE TOO.

I DO NOT WANT ANYTHING FROM RELIANCE NIETHER TV OR YOUR TECHNICIAN NOW.

PL REFUND MY AMOUNT WITHING A WEEK ELSE I'LL PUT THIS IN CONSUMER COURT.

YOU CAN SEE THE MAIL TRAIL APPART FROM THE ABOVE STORY.

FEW BAD PEOPLE ARE NOT DOING THEIR WORK AND SPOILING THE RELIANCE IMAGE.