Reliance Digital Complaints & Reviews

I bought a washing machine(ifb) from Reliance Digital Stores at Kaikondanahlli, 10 klm, from SARJAPUR, during Diwali When the offer of a Mixie cumgrinder was there, with the washing machine.Since they had no stock of mixies, they said they will supply after receipt of the stock.As I am a senior citizen and cannot come to collect the same I had requested them to home deliver it, for which they had agreed Now almost 10days have passed after they, receiving the stock but they not delivered the same.Whenever i phone them they say tomorrow.They just want to harass the customers.If ihave to go i had to spend nearly Rs600/ for the cab, which as a pensioner i cannot offord. I request you to see that they delever it at the earliest. Thanking you, Yours faithfully, P.Venkatadas.

I have purchased Aquaguard Enhance RO from reliance digital, Phoenix Mall Alambagh Lucknow in October 2015 . since the date it was fitted in my home it was not working properly. after my complaint to the Reliance Digital an engineer came to my house and repair it after two or three days it again stop working . from that time to the last week i have make several complaint to the reliance digital but there is no response. last week a mechanic came and told us that there is major problem in this device and two part is to be changed to repair it. As the machine is new and the company gave us defaulted product we requested them to replace it but ther is no one to listen our problem . you are requsted to solve our problem as i have two old and sick person in my home and a one year old baby.

I bought AC from Reliance Digital with wall mount, but it was not used by installation team. When I returned back to Reliance Digital they denied to refund in cash and given me coupon. When I visited to buy another product for settle that coupon they denied to use that coupon and said it expired. But it was not expired

I lodge complaint no[protected] &[protected] to reliance digital customer care regarding old tv not pick up & cash back offer not credit to my account but I got SMS from RELIANCE digital that it is resolved but till today it is pending with them and not resolved by them.They have TAT of 48 hrs to resolve complaint so they are closing complaint without resolving it P R Morayya

I had purchased an Acer laptop from Reliance Digital ( Infinity Malad ), laptop has many issues ...when clicked on any software or any functionality it literally takes 20-25 minutes to open up which is because the O.S. (Windows) itself is corrupted which is installed by Reliance digital team. Also I had purchased Microsoft kit which is again corrupted and in Hindi language whereas i had chose English, to install Microsoft Office, Reliance team had made 3 attempts, for failure of earlier 2 attempts they had blamed Microsoft and now I get to know that Microsoft office which was finally installed by this team itself is corrupted... i had paid money and it wasn't for a corrupted system or the software !!! Zero coporation from the team !!! worst client service ... I would have given negative markings in ratings, had it been possible... will never go to purchase any product from Reliance Digital ever again and will advise same to the people out there...

Dear sir/madam, I am Amit Dhanwani from Visakhapatnam, I have purchased a RECONNECT 42" led TV from reliance digital store 2 years ago and I took extended warranty on 24 August 2015. In October 2015 I got problem in the TV PANEL and I contacted Reliance customer support regarding this problem and they are saying that TV PANEL is unavailable so they will provide me 70% of the purchase value which is 28000 rs. I bought this TV for 40000rs. And paid 5500rs. For extended warranty means I paid total amount of 45500rs. and they are paying only 28000rs. So here I am getting loss of 17500rs. despite of any fault by me. I am from a middle class family and cant bear that much loss. Unavailability of spare part is company's fault and they are throwing all the loss on me. I requested them so many times but they are not ready to listen anything. Kindly help a helpless customer like me in this issue and please contact them for providing me the same or equivalent value of Led TV of any other brand or give my purchase amount back to me. Thanking you.

Dear sir, I'd purchased nokia Lumia 830 from reliance digital, shipra mall, Indirapuram, Ghaziabad. on 25/04/2015, after few months my phone camera stopped working, on 23/11/2015, I went to Microsoft service centre to submit my phone to get it repaired. But service centre person refused to take phone, saying that the company will not repair it as its warranty will expire on the very next day i.e on 24/11/2015 because the phone's warranty is already started on 24/11/2014. which means they'd sold me used phone. I'd demanded from them to refund my 100% amount with penalty but haven't got any answer from them till date. I'd the snapshot of Microsoft computer showing the details of warranty and the bill of reliance digital which i'm attaching with this complaint.

I had bought one HP laptop on 24 Aug, 2014 along with a 2 year extended warranty from the Reliance Digital Store in Phoenix Market City, Whitefield, Bangalore. The ResQ booklet given as part of the extended warranty claims that the plan offers free product pick-up and drop on all electronic items for the service. Also it says that I will be given a standby unit during the time the product is getting repaired. A few days back, my laptop's keyboard stopped working and I contacted the reliance store for claiming the warranty. Now, the ResQ team says that they don't provide onsite service. So I had to take the laptop to their store. And when I asked for a standby laptop, they refused to give even that. They don't have any reason for that and just says that they won't give it. This is completely unacceptable that the store doesn't respect the terms which are printed on the ResQ booklet. They use these benefits to cheat the customers and sell the extended warranty. I've attached the screen shot of the ResQ benefits page. I also escalated the matter to their customer service head at cshead.[protected]@ril.com and even they never bothered to respond to my multiple emails.

I had bought a power bank of power-add company from the subjected shoppy on 06.05.2015. Due to some problem i had given the same for replacement on 3.10.2015, but unfortunately they didn't registered my any complaint and even didn't given any written proof of the same. Also that rescue person, present there didn't given me his contact details. He simply said me he will let me know the status of my power bank. After that I was frequently calling on the landline number of the shoppy and the rescue peoples present there said me that, yes, we are having your new replacement power bank. Now, when i went there during Diwali festival, they were saying that they didn't received my any power bank and also don't have my any registered complaint. thus they have simply misplaced my power-bank. So then I had asked for the CCTV footage record. Requesting for doing needful at the earliest. Aditya Gujarathi [protected]

I had purchased a KENT WATER PURIFIER UV+UF thru Reliance Digital from Bokaro Mall on 17th June 2015. Since 29th Oct. 2015 it is not working and I registered a complaint on same date i.e 29th Oct 15 in Reliance Digital, Bokaro mall and received a SMS on my mobile that your call no. [protected] is being assigned to the technician, who will attend to it shortly after that no body have came for attend my complaint. During this period i called him 4 to 5 time at Reg.Digital store and also visited there but every time i get response sorry for inconvenience and with in 24 hour or 48 hour our service technician will attend your complaint. On 7th Nov.2015 again i registered a complaint to call Reg.Digital customer care and received service request no. ID20122446 with as usual response like as above but no body attended. Again i called customer care on 18th Nov. 2015 and get a ref no.[protected] with a same excuses and assurances from them but till date no body attended my complaint from the service center to resolve the problem. It's really disgusting that these peoples are not providing after sale service to his existing customers. Till date i have purchased many products thru Reliance Digital but now i learnt so many from this experience. Now i want refund my money from Reliance Digital as per his purchase invoice and nothing more.

Avoid purchasing in Reliance digital if you do the purchase means you are going to face huge stress with the executive whom won't deliver the product at right time and won't do installation too. I m facing hectic situation, product order on 9/11/2015, delivered on 11/11/15 and we r calling for installation from the next day onwards 12/11/15, still it has not been done . The package is still not open and i fear if it may be broken. The name Reliance is getting worse day by day by the irresponsible behavior of the store representative(Reliance digital, moggapair, chennai). Better we can get on local shops so that they do grow economically instead of growing a great company RELIANCE with worst service. After all a installation they are making this much delayed then think about their service for the products warranty will be.

Hi

I purchased Panasonic LED TV on Diwali day(11-NOV-2015) and found it to be in a broken state when opened the package. The TV was delivered on 12-NOV-15.

I have already registered a complaint with reliance resq.

Please look into this matter urgently, I have already cancelled my one week vacation due to this issue.

I am shocked and disappointed seeing a damaged product and sad faces of my family members.

Thanks
Vishaal Joshi
[protected]

Cheating

This is a warning to all the costumers of Reliance digital, If you are planning to purchase any thing on reliance digital please check price online, They have increased the price by about 10 to 15 % in there display for all the products. And will tell you many free things on it, finally you will be lendin up paying 500 to 1000 Rs more then the price of all the items.

I have purchased A computer on 8th Nov-15 from Reliance digital Inorvit mall, The price displade was 39990, and free printer and 1500 free boucher and may other things, I paid 41102/- Rs for all. Today i checked the acctual price of all the items 34990/- for compuetr, 3500/- for printer a kit of rs About 1500/- Rs, Total ammount is about 40490, I paid 1012 Rs more than actual ammount, if you consider 1500 Rs, there is no benifit of free items it is useless.

They are cheats, whole of reliance family is family of cheats, no business with them in future,
Every body think on it.

Dear Sir,

I Mr. K V DURGA PRASAD, purchased Volts Split A.C on 18.02.2015 at your Reliance retail stores,
Nacharam.The model was 183 Dya Sl. No. 4511745F14E005128.

Now the problems is A.C is not working and not getting Cool even it is in 17 degrees temp.
for that I called Reliance Technician to check and found that cooling gas was empty
It was very surprising that how gas will be empty in 08 months after purchasing.

I am suspecting that either defect in product Manufacturing or installation problem.

For that I am Speeking every day the customer care excutivive toll free no.[protected] they said that we rectifying we send the our technician but non of techinician has came to rectify even I am giving mails every day for the same but they are not initiated to rectify for the same.

If you are help me in this matter that will be very help to me.

thanks and regards,
PRASAD.

I bought Samsung Galaxy Grand Prime 4G on 1/11/2015 from Reliance Digital Express mini Uttarpara store, but I faced some issues with the bluetooth of that device, they harassed me by forcing to visit the samsung service center for 2 times, it didn't helped, then they took responsibility, but after 5 days I didn't get my phone back till now. I'm anxious.

Team, I bought Reconnect LED TV 2 years ago and my TV remote has a problem from 6 months. the remote dint fall down but its not connecting to TV. i approached the reliance digital store at Madinaguda and logged a service request 6 months ago. i dint even here a call till date. again i walked into the branch in september and keep following them to help. Inspite the store has given me a service agent number[protected]. this number is either busy or not responding.Calling this ervice agent is waste of time and no use at all. Hence i am lodging this complaint with utmost grievance. I am reachable at [protected]. Regards Vinay.

Reliance Digital Store Staf[censored]nprofessional behavior

We bought a 32 inch LED from the Reliance Digital store, Infinity 2, Malad west.
We were told third party vendor will be send to collect the old 32 inch LED.

After the purchase of the LED, there has been no response to our calls and complaints.
extremely unethical behavior from Reliance Digital Store Staff.

Kind Attn:

Apropos to the trailing mails herewith, which are self explanatory; I am at loss to understand this undue & seemingly deliberate delay in settling my legitimate Insurance claim for the subject Samsung LED TV 46ES7500, purchased at Reliance Digital Mumbai vide your Invoice No. C5025 #0015 on Nov 11 2012 by paying Rs.123490.25. This amount included extended warranty of 2 years.

It is over a month that my above LED TV has been handed over to your service centre, yet there is no response from your offices or service centre, to update me of the status of my TV failure complaint / claim report.

As per IRDA regulations, a response within 48 hours must be given to the claimant against equipment failure complaints; it is over a month since my complaint & handing over the defective TV set to your offices & yet there is no positive response has been received from your good offices.

Kindly arrange to replace my above mentioned TV set post haste & oblige.


--
Ajay Jhangiani
+91-[protected]

1.On 12/07/2015 purchased Sony Xperia C3 for 16, 990/- and sold Samsung mega (old) for 2000/- EAN# :[protected] IMEI NO:[protected] which used to get continuously hang even I couldn''t call. I formatted it/software updated but still no luck.I had to use my old basic phone. So I sold it at Reliance Digital Thane west G.B.Road Opposite Vijay sales. for 10, 000/- only and again added 4500/- and bought Samsung A3 worth 14500/- Address:RELIANCE RETAIL LTD. ORION BUSINESS PARK SHOP NO. 4 G.B.ROAD NEAR CINE WONDER MALL. THANE WEST 400604 STORE CONTACT:[protected]/1 2.Samsung A3 bought on 27/09/2015 EAN#[protected] IMEI NUMBER : [protected] PRICE:14500/- On forth day ie 1st oct2015 I get a fine blue line on my lcd screen. As I was out of town (Nagpur) I couldn't return the phone but same I informed via phone to Reliance Digital. They confimred to check phone at service center. On 15th I shown them my mobile after return from Nagpur and LCD was visible . Note:There were not a single dent/scratch on mobile .No where. they suggested to show service center talav pali thane west. I shown them on 16th oct 2015 and they said internal damage(??) It was so shocking for me..not a single dent /scratch NOR fallen down nor kept below pillow????how come brand new phone go faulty without any physical damage? They literally forcing me to accept " you must have kept device under pilow OR kept in pocket"...? which I never did. Again on 17th I went there and told them what service center says. They also seen my mobile carefully.Even service center guys too checked under microscope but they not found a single dent/scratch. So again Relaince digital taken my mobile and send to panch pakhadi service center. NOTE: This time when I went to collect my mobile after 2 days they had kept it in a metal drawer on their counter without wrapped and big paper bunch was kept on it????? after seeing this I was so shocked how they kept my device??? Now this time THERE WERE NO DISPLAY AT ALL...COMPLETE BLACKOUT MY SCREEN WAS!!! I literally shouted on them and they said service center guy opened it with blower as its a metal body(battery cant be removed) so blower is needed and NOW THIS TIME I SEEN VERY THIN LINE INSIDE. WHEN I HANDED OVER MY MOBILE TO RELIANCE DIGITAL there was no line at all...I shouted at them but they said your device is dead now...cant do anything. And like both service center they said get it repaired for 8500/- on chargeable basis. Even meanwhile I loged complained on samsung portal/website http://www.samsung.com/in/info/contactus.html# job no Job no .[protected] but there too samsung just given me suggestion to get it repaired on chargeable basis. I need compensation from either Reliance digital/Samsung. Coz either Reliance Digital selling refurbished units under name of brand new OR Samsung has cheap quality. I am just getting harassed by Reliance Digital and samsung service center. Due to lack of mobile my office work hampered/mental health disturbed and wasted my time continuously calling Reliance/samsung. Thanks in advance! BR, Kajal B [protected]

Purchase AC from this store and also purchase extended warranty for 5 years. Now AC is not working now. I have registered a complainant but without addressing issue it's status is resolved as per text message. Now it's nearly 20 days unattended.