Reliance Digital Complaints & Reviews

I have purchased iball tab 10 inch from reliance Digital with RESQ plan. Product is not working with touch problem now. It should be get repaired as per the RESQ plan coverage... But now they were unable to repiar it and ready for depreciation with 50%. I am not ready to depreciate . I need either the product get repaired as per the norms of RESQ plan or get it replaced with new Product.


Contact :Lakshmana Rao G [protected].

Date of incident - 28.12.2015
client number[protected]
description - Duping of consumers by selling defective product and giving false promise of replacement
resolution - refund of the product cost along with travel & time cost for travelling to Hubli twice on 27.01.2016 and 31.01.2016 in addition to mental agony.

It's been 10 months and we have been in follow up with reliance digital - warangal for free service, we haven't got any response..any..!!!
Pathetic service.. We r offered 3 free service while purchasing but fingers down .
This must be taken to consumer court if not responded properly.
Kindly look into the issue.
PH no: [protected]

Intea Aqua Extream, bought on 29-9-15 is dead.. Was given to Intex service centre in Visakapatna on 5th Jan 2016, citing motherboard probleum. Got phone back on 1-Feb 2016 after repeated calls. Again on 3rd Jan 16.. Phone is dead

The Phone sold by you is a defective piece. Kindly talk to Intex people and get it exchanged from relience store in Visakapatnam

Purchsed from- Relience Dig Exp, Park Mansion, Park Street Kol -16
IMEI Nos - [protected]/ Model Intex Aqua Extream

My Nos - [protected]

Thanks
Putta Vikram

Mob No.[protected]
Bought Topend model Samsung AC- April 2015.
Commited 3 free service at the time of purchase

When i booked for serive-Over phone and went in person to Service centre(Located at Ist Avenue, Ashoknagar, chennai-600083) more then 8 times is of no use

They never honourd their commitment of free Service 3 times

Hence am not happy about relience digital

I request further action from your side immediately

Regards

Sankaranarayanan R

Date of incident: 15th Jan
Case # [protected]
2nd case logged on 24th jan Case: [protected]
Incident description: Water Purifier leakage not being repaired properly. Purchased a year and a half ago. First year was covered by Hindustan Unilever. 2nd year AMC was purchased from Reliance Digital.
Engineer does not visit site and is incompetent to resolve the issue.
The valve is already changed once.

Desirable resolution of complaint: Replace

I ordered LG 42 inch TV on 24 Jan 16, that time delivery committed by 3 to 4 days. But today only I got TV & still installation is pending after 7 days.

I call plenty times, every time they collect my details and tell like we will check & call u back in just 10 minutes but finally no response from them

One of the worst service I face in my life.

His is to inform you that last week on 21st Jan 2016, i have purchased a Samsung Refrigerator, Model RT33JSRYESA/TL/2015, S/No 036Z4PAG200931Z, Bill Details :C#[protected], at Vikrampuri Colony, kharkana, Reliance digital stores

Product was delivered on 25th Jan 2016 by Reliance to our home and Technician have came on 26th Jan 2016 to unpack and give us demo but he have found dents on the front door and color shade patches on the fridge and he have asked us to inform the same to the stores and he also have taken photographs for reference and same was informed to stores along with the photographs by us (to kiran )but no action was taken till date.

After continuous follow up with stores team regarding the issue. (Kiran) have promised to visit our home personally on 28th Jan 2016 Morning to exam the Refrigerator but failed and for the same i have been only at our home without going to my office but he failed to attend and even avoided attending my calls

I have called him almost 20 times but did not responded to my calls and later i have called stores landline to reach kiran and Rakesk with great difficulty

According to our last telephonic conversation on 28th with Rakesh, store Manager the the product will be replaced or else door will be replaced was mainly discussed and refrigerator can be used till the replacement is done .there must be no compromise on anything else .

I have asked Rakesh to mail the same for further reference but mail i have received is something else .
We have faced a bad experience and regretfully want to inform that receiving defective product and extremely worst customer service /response .

Never expected such negligence and careless behavior from reliance .

We need our Samsung Refrigerator need to replaced or else money should be refunded immediate bases and i don’t want to have transaction with the reliance anymore and no compromise on anything else

Thanks & Regards,
Jitendra Kumar.Chadaram
[protected]

I bought an iphone 6s 64gb last month on December 1st, till date the price is reduced by[protected].other mobile ratailers are giving guarantee for price reducing in the first 6 months like giving the 60% of the money which was decresed after the purchase, so why cant you people refund the money like the others?

Dear sir

I have purchased TAB model(reconnect rptpe08) on 11.01.2016. The tab
performance was very bad, touch panel not working and speaker volume
very slow.I was visited at your service centre(sree techno care
solutions) on 18.01.2016, They told tab replacement was not possible
only service available.
I am requesting you to rectify the problem as soon as
possible, otherwise replace the item.

Thanks,
P SRINU
[protected]
VISAKHAPATNAM

I'm Reliance digital tv customer my smart card number[protected] if I'm subscribe the pack of one year in the month of Jan 2015 so my setup box was repaired but in aprial 2015 to Nov 2015 this period tv not working(setup box) after six months they Chang the setup box and charged Rs. 500/- but not extended period of the setup box not working period they paid only rs 34/- and 75/- only. What I'm say I'm recharge that Rs 34/- & 75/- extended that six months subscpition, they are no responce sir please sallow my problem sir it is very froud sir
My name Rama mohana G

Reliance closed my complaint without giving proper response Complaint ID[protected] raised on 30/05/2015,[protected] raised on 19/10/2015 and[protected] raised on 10/11/2015 my connection no. is[protected] i am highly dissatisfied with Reliance. Reliance has charged my Rs 300 twiced and again demand money for sattlement. My complaint is not addressed properly

Dear Team, I had purchased food processor from reliance digital last year. And from last one month its with the store for the reason that it was not taking load of anything. The store is in Janakpuri Delhi. I had been following up from the store regarding my food processor but they are just saying that 3-4 days more. now its one month. Even they are not reverting back on email ids. CS head or branch head are not reply and now even on phone. Its just a fraud company with fraud intentions. Hope to get my things back

Apple iPhone - 5s 16GB Purchase Date - 9th January 2016 Authorized Retailer Details - Reliance Retail Limited, Reliance Digital, IPCL, Gulmohar Cross Road No.9, Opp Tiwari Mithaiwala, JVPD Juhu, Andheri West, Mumbai – 400 049 Store Contact No:[protected] Service no. [protected] CIN NO: U01100MH1999PLC120563 Store Manager - Mr. Swapnil Kadge Store Sales person - Sajid 1) Your team gave me false assurance all the way and were conveniently sitting on Apple's replacement policy to hide their incompetency of handling a customer request. 2) Swapnil who is supposed to be the Store Manager should have been more courteous and helpful rather than showing his casual attitude. 3) Being a store manager if he does not know his systems and his staff well I don’t think he is fit for the job. 4) I was assured yesterday that they will personally follow-up on my request with the Apple Service Center and get back to me. Till this time while I’m writing this email to you I have not received a single call from your store. Can you answer me for below: As a customer I would really like to know what are your action points to deal with such outlets so more customers like me do not face such arrogant and ill-informed staff. How will you compensate me for the trouble your staff had made me go through??? I've paid INR 25000 to buy a new iPhone however i neither have it with me nor any update from the store from where i bought it!!!

I, the customer of Reliance Digital Purchased Aquasure Waterpurifier on[protected] having warranty issued by the company till 1year[protected]. Also i had Purchased additional warranty of 2years from Reliance digital[protected] to[protected].The problem was with the display and change of catridge. A person from reliance visited my place on 8th-Jan-2016 and serviced. The problem is not yet sought out. Reliance could have sent a person well capable of solving the issue.The dissapointing factors are that the a product from well recognised company like eureka forbes comes out with so many issues within 1year of purchase, the service is too poor from reliance and the person is not even changing the display when the product is covered under warranty(I have enclosed the copy of my warranty).I insist Reliance to look into this matter and solve it as soon as possible by sending only capable person.

Hi I am writing this mail with very big disappointment with Reliance Digital, I bought a 48” Sony LED TV on 6th January 2016 from Reliance Digital Ambiance Mall Store paid 76000/- Rs for that purchase which is huge sum for me, on 7th of produce is delivered & installed, but time of installation it shows all green patches appears on the screen & technician visited said he get this piece replaced, but after minutes these green dots are disappeared & i thought now its working fine may be this is a installation issue as technician told me HDMI cable is loose & its fixed now, i sign OK report & then start the nightmare, after few minutes green dots appear of whole screen & when i try to contact technician he is not picking up the call. After that i make call to sales executive at store who said if product is faulty on arrival they get it replaced, nothing happened for whole day then i contacted Manager at showroom Name Shashi kant At first he told me he is unaware of any such thing & then he said sales executive Pankaj told me & he got it replaced, but when nothing happened i make call again to Shashi kant of Gurgaon Ambiance mall sales manager & he refused to acknowledge that he said that they can change that unit as it delivered as faulty .he told me to contact at Sony service & they are not responsible. I feel cheated & disappointed with such behaviour of customer service manager for customer & now i am expecting a fast action on to this or i don’t have any option but to move consumer court for such harassment. hope you can get this replaced & save time for all o[censored]s. necessary action should be taken to such executive's who don't care for the reputation of their brand, also request you to arrange some training program for Services manager's like Sashikant so that he can understand how to talk & behave with a customer who comes to your brand . Dilbag singh [protected]

I am writing this mail with very big disappointment with Reliance Digital, I bought a 48” Sony LED TV on 6th January 2016 from Reliance Digital Ambiance Mall Store paid 76000/- Rs for that purchase which is huge sum for me, on 7th of produce is delivered & installed, but time of installation it shows all green patches appears on the screen & technician visited said he get this piece replaced, but after minutes these green dots are disappeared & i thought now its working fine may be this is a installation issue as technician told me HDMI cable is loose & its fixed now, i sign OK report & then start the nightmare, after few minutes green dots appear of whole screen & when i try to contact technician he is not picking up the call. After that i make call to sales executive at store who said if product is faulty on arrival they get it replaced, nothing happened for whole day then i contacted Manager at showroom Name Shashi kant At first he told me he is unaware of any such thing & then he said Pankaj told me & he got it replaced, but when nothing happened i make call again to Shashi kant of Gurgaon Ambiance mall sales manager & he refused to acknowledge that he said that they can change that unit as it delivered as faulty .he told me to contact at Sony service & they are not responsible. I feel cheated & disappointed with such behaviour of customer service manager for customer & now i am expecting a fast action on to this or i don’t have any option but to move consumer court for such harassment. your moment of happiness 06/01/2016 17:53:11 @ Reliance Retail Limited S-218, Ambiance Mall, Ambiance Island Delhi-Jaipur Highway, NH-8 Gurgaon-122002 (Haryana) Ph No:[protected]/4029099 Reliance Resq: +[protected]/46 Service Ph:[protected] CIN NO: U01100MH1999PLC120563 CASH MEMO -- Retail Invoice [protected][protected] your tech expert ID: 60197815 [protected][protected] your happiness basket [protected][protected] ItemName Qty Amt(Rs) DISCLAIMER: This is a computer generated Duplicate Invoice copy hence seal and signature not required. Any replacement, warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance Retail Limited may, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice. [protected][protected] SONY 48 48R562C 1EA 70900.00V5 SMS CPN C09008875m2j 1.97% -1396.73 EAN#:[protected] Delivery Location : DC Del. DateTime: 07/01/2016 10:00-22:00 LCD/PDP/RPTV DEMO 1EA 0.01V7 EAN#:[protected] EXT WTY 2 YEAR I 1EA 8686.00V7 EAN#:[protected] Del. DateTime: 07/01/2016 10:00-22:00 2-4 YEAR RCP 25 PER -2171.50 SONY SLIM 40"& AB 1EA 0.01V5 EAN#:[protected] Delivery Location : STORE Del. DateTime: 06/01/2016 10:00-22:00 SONY 32FHD WALMUNT -0.01 RESQ CARE PLAN BO 1EA 0.01V5 EAN#:[protected] PRODUCT SERIAL NO: 306396 BAJAJ#S PROCESSI 1EA 299.00V0 EAN#:[protected] BALANCE DUE 76316.79 Bajaj Finance 46332.00 FirstName:dilbag LastName:singh LoanRefNo:sf31278482 SchemeNo:30411 CR/DR[protected].79 Auth Code = 096926 Items Purchased = 6 TAX RECEIPT SUMMARY [protected][protected] Tax Taxable Tax Total Rate Amount Amount Amount [protected][protected] V7 14.50 5689.53 824.98 6514.51 V0 0.00 299.00 0.00 299.00 V5 13.13 61436.65 8066.63 69503.28 [protected][protected] TOTAL: 67425.18 8891.61 76316.79 DISCLAIMER: This is a computer generated Duplicate Invoice copy hence seal and signature not required. Any replacement, warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance Retail Limited may, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice. [protected][protected] THANKYOU C#18580000 Dt:060116 17:52:27 S#8875 Txn#14 R#012 [protected][protected] DIGITAL ASSIST YOUR HAPPINESS IS OUR PRIORITY:) If not happy, we will make it right. Call:[protected] Email:[protected]@ril.com [protected][protected] Tax rate of 14.5% is relating to Servic tax inclusive of Swachh Bharat Cess *Cheques are subject to realization and goods will be delivered only after the cheque realization. TIN (VAT)#: [protected] TIN (CST)#: [protected] Centralised SerTaxRegNo.AABCR1718EST002 Centralised SerTax Reg Add. 4GFBCA03 Reliance Retail Limited 4GFBCA03, Block-B, Bldg.-4, Reliance Corporate Park, C/o Relene Petrochemicals Ltd., Ghansoli, Thane - 400 701 "Principal place of registration" 7th Flr, palm court, 20/4, Sukhrali Chowk Opp. Sector-14.5, Gurgaon, Haryana-12200 All Disputes are subject to Mumbai Jurisdiction only. Manager's/Cashier's Signature _________ [protected]

Hi, Today morning i called to ur care they guide me to recharge Rs 1010 enough for 1 yr pack of kannada channels and i did the same later i called to care but they told this invalid pack so plz recharge again rs 1123 but pack amt is 2273 now they tell so what is the solution for this miss guide. so what is your action for this one. reply to my mail. [protected]@gmail.com

Dear Sir, I have purchased a "Nokia 730" from Reliance Digital Anna Nagar, Chennai, on 01.01.2015, the IMEI Number - [protected]* From last 7months i have been facing issue related to Incoming & outgoing Voice goes to mute, Network frequently drops without showing No Signal, and the phone gets hanged off frequently. I have been showing this issue in Nokia Care Anna Nagar East twice and which is been closed now & then to Nokia Care Anna Nagar West near to Santhosh Super Market twice and still the problems relating to it didnt stoped & further been informed that if it occurs further regarding the issue you have to go to the Nokia Care Near to Satyam Theater, First i went somewere around last week of November 2015 to the Mount Road Nokia Care Rocky agencies, for the same issue and secondly on 26.12.2015 again for the same issue but at this point of time i didnt agree for the Mobile Service & requested them to replace the handset for a new one of the same model. I just wanted to communicate to you for this issue for a new replacement, Please do the needful at the earliest for a new handset. My Job Sheet Number :[protected]/151226/036, Rocky Agencies, Nokia Care Rocky Agencies, Person Attended Mr. Nanda, a very Rough & Tough Guy.*

I bought a vegetable chopper on 11 july 2015 and with in a one month my chopper demand repairing then i went to reliance and submit my chopper then reliance give back to me my chopper with in a same day after repairing and one month back i again submit my chopper for repairing and reliance return my chopper after two weeks but after one day of working chopper again demand repairing i am dam frustated to go again again & again for repairing of chopper and secondly i don't want to go there again again & again because of reliance sold to me a inferior product. i need replacement of this product because my cost is too high to go to reliance for repairing of vegetable chopper