| Address: Hyderabad, Andhra Pradesh |
I have tried sending this message from my recent complaint id but somehow its not taking it. So i have started a new complaint log for the old unresolved issue( Any how the subject for both the complaints remains the same)
Nothing has been done yet, Reliance customer support is a big disappointment, Mumbai Team was very helping and took immediate action and handed over to Hyderabad team, But Hyderabad team is still slow in responding, especially WAJID from HYDERABAD is really a big disappointment.
This guy talked to us and told he will resolve it in a day.He contacted AOC service guys but we did not have any response from that day i.e on 13/08/2015.
The drama these Reliance guys and AOC guys do is that they cannot upgrade the software, so any file corrupts or any booting file misses then the only solution they have is CHANGING THE MOTHER BOARD.
How disgusting it is to even digest this. AOC is a good computer brand and they don't have software upgrade if the software files corrupts, forget about software upgrade, they don't even have any thing like FACTORY SETTINGS. This is the case with AOC.
And we are really fools to trust so called RELIANCE DIGITAL and buy AOC TV's from them. Don't you think how fraud this is? How could RELIANCE DIGITAL even sell these kind of partial warranty or so called COMPREHENSIVE WARRANTY products to us?How could they fool us saying software upgrades are only to good brands like SONY, LG etc, and If they say AOC is not a good brand, why do they even sell AOC products to us? It is under their trust, I have bought this product? they gave me extra 2 years warranty and they say bull s**t like its just comprehensive warranty...they say that they upgrade software to only TV's which are more than 40 inches( NOTE : My TV is 39 inches), They only have software upgrade available from 40 inches. Now, that's really cheap and just an ESCAPE to change my mother board instead of repairing it.
Right from the beginning everybody, all the Technicians be it be RELIANCE or be it be AOC, everybody are just interested in changing the mother board and giving a hefty bill, nobody is interested in repairing it, they even say its just some software issue or some boot up file might be missing, but they are not interested in upgrading the software neither they provide any solution, Even when the complaint has been lodged with AOC guys, they are supposed to come here, so they have called us and asked us what is the problem, when we explain our problem, they straight away say they will change motherboard, when we insist them to check with the software, they just accept it for namesake that they will check for upgrade if it doesn't workout then they say they will charge. But i just have no trust in any of them because every body are just trying to loot loot loot, just loot. Even if they say we have checked for software issues, unfortunately it cannot be fixed, mother board has to be changed, We are really not able to trust them if they have really checked it or not?
The REAL let down is with RELIANCE DIGITAL, They did not even care to help us.
NOTE :
1.)COMPREHENSIVE WARRANTY ( Not clearly mentioned while buying)
2.) What ever RELIANCE DIGITAL gives as warranty is just SERVICE( Technician comes after repeated calls, headache, frustration), NO WARRANTY AT ALL.
3.)SOFTWARE UPGRADE is only for TV's above 40 inches( Mine is 39 inches and they did not inform me this before, I dont even have an idea if there are any TV's more than 39 inches TV's available in this brand while I was buying it)
4.)If your TV has stopped working, Be prepared to spend HEFTY PRICE FOR MOTHER CHANGE, because neither RELIANCE DIGITAL not AOC is interested in repairing it.
5.) Be prepared to put your TV's in a not working state to the wall for at least a month because all this process takes atleast a month[protected]RELIANCE DIGITAL SERVICE = SNAIL SERVICE( Even tortoise runs faster)
Mr.Wajid, On 13th of this month, we spoke to AOC guys as you said, when we complained back to you about software upgrade you told us we just talk to technicians so AOC technicians have no idea, You talk to managers of AOC, you have clear picture and more knowledge than technicians in AOC do...you told you would revert back to us by the end of the day? Its been 5 days now? Can you give us some solution?
Aug 26, 2015
Updated by dileepreddy20 A lady has called u now claiming that she is Mrs.ARUNA - ASST ZONAL MANAGER([protected]) from HYDERABAD, But the way she spoke and the way she hung up my call abruptly when i was speaking does not show the professional way of dealing with the issue at all.
She repeatedly asks me to wait for 10 days for a mother board change when i ask her to first send the AOC technician and upgrade the software or reset it.
SHE IS ONLY INTERESTED IN CHANGING MOTHERBOARD, she says it frankly, she even claims that the SOFTWARE IS AVAILABLE but she is not ready to upgrade it or send a technician for it.
I STRONGLY FEEL AOC AND RELIANCE GUYS HAS MADE UP SOME DEAL NOT TO REPAIR THE TV BUT REPLACE THE PARTS.
So that they get GOOD MONEY by fooling the customers.
I am planning to post all of my complaints in all social media sites and urge for justice.
We are sorry for your unpleasant experience and assure you that we will address your issue on priority. Request you to share your contact details at - http://goo.gl/forms/rS4fu6L2AA for us to look into the matter and get in touch with you.
Warm Regards,
Reliance Digital