Reliance Digital Complaints & Reviews

I Bhupinder Singh write this email to inform you that I recently bought Sony Xperia M4 Aqua mobile Model No: E2363 (White), IMEI No: [protected] from Reliance Shop-Bangalore-560076 on 20/09/2015. Through this mail i would like to inform you that I found its a damage mobile phone as Its slim slot 1 was not in condition to work and left side of the screen there is minor gap or space on the handset and its a waterproof handset... Firstly I went to Reliance Shop I showed him the mobile and issues which were there in the handset. Reliance person told me that I should go to Sony Service Center and I follow the same... Secondly I went to Sony Service Center ABHIVRUDHI TECH, Jayanagar, Bangalore and i showed them a problem and I have given my Sony Xperia M4 Aqua mobile to them on 22/09/2015, ... Ticket ID: [protected], Job No: W[protected]... Reliance Shop is saying that I should go to Sony Service Center because this issue will be resolve by them and Sony Service told me you got a damage mobile from Reliance Shop but we are taking this mobile and will be sending this mobile for repair. So right now I am felling like a fool after taking this Sony Brand as of I purchase this Sony product first time. Kindly replace my phone and give me a New Sony Xperia M4 Aqua mobile or Refund my money back to me for that I would be very great full to you because i paid you the money for a new product but you gave me damage product and I do not want to use repair product... Reliance Request ID:[protected]... Sony Service Center: Ticket ID: [protected], . Job No: W[protected]... Sony India request number: 27760070... Regards, Bhupinder Singh Mob: [protected]

Dear Sir, I have purchased a Tablet from Reliance digital store, capital mall, bhiwadi store, shop no FF-12 to FF-24, Dist.; Alwar, Rajasthan on dated 19/07/2015 The Product detail are as below; RECONNECT RPTPED EAN# :[protected]. PRODUCT SERIAL NO: [protected]. (Bill enclosed) Few days back we found screen is damage. Visit to reliance store capital mall, Bhiwadi: It is informed that the screen is not cover under warranty. repairing charges will be bory by you i.e. Rs4400/. WHAT I SEEMS THAT WHATEVER PART GET DAMAGE OR NEEDS REPAIRING SAME HAS BEEN NOT COVERED UNDER WARRANTY. IT IS THE MEANING OF WARRANTY. Tx PRMishra [protected]

I recharged on 28 / 02 / 2015 of rupees 2380. 00 but my connection is disabled. With error 400, i complaint many times at customer care but nothing improved. Request the concerned to resolved the issue on priority.
Regards
Mukesh jha
[protected]

Purchased smsung Home Theater HT J 5100K paid full amount on 9.9.2015 and received the set on 15.9.2015. Samsung personel were engaged for installation.The box was opened by them and it was found that the HDMI cable missing and they told me that it is an included option. I also enquired about it in the samsung dealer showroom and they showed me the box that the HDMI cable is included logo.Why should I go to reliance digital all the way from Ramnad to Madurai to be cheated.when i asked the show room they told me that HDMI cable will not be given along with the product. Kindly find out from your store that who took away the cable and provide me a new one at the earliest

Dear Sir / Madam, In Dec, 2014, I happened to visit Reliance Digital stores in Hyderabad and to my misfortune ended up buying two air conditioners from the store. One of AC is Hitachi & I have been going back and forth with Reliance Digital Stores for the last 7 months with no resolution to my problem. Along with the Air Conditioners I was advised by the sale rep to buy RESQ Plan for complete "peace of Mind". LOL. Since, then I only had a painful experience. First and Foremost even after several follow ups with your customer service team there was no person sent for a DEMO for both the air conditioners. Secondly, My Hitachi AC Turns Off whenever I turn the SLEEP timer ON. Several Un Trained and Unprofessional Technicians visited my home who know nothing about Hitachi and they started reading manuals at my home. I have informed them that I am a learned person and after trying all from the Manual, I am unable to resolve the issue. Hitachi customer care refused to entertain my call as I bought the product from Reliance. One Mr. Geelani and One Mr.Srinivas who are the service center leads keep sending technicians who can clean AC or fill gas which is not the problem. I contacted CSHEAD at Reliance Digital and exchanged several emails but only to find that they forward my request to the same useless technicians. Finally, One Mr. Abdul Wajid tried to help but now he is also not picking up the phone calls as Hitachi technicians visited my house and informed him that they need to replace the AC. I hope you will consider my request and help me with this issue. My phone number is +91-[protected].

I took extended warranty for my Sony LED TV from Reliance Resq. Logged a complaint (ID : [protected]) on Sept 13th but no one attended my complaint till date. Instead when I called up customercare they issued me new complaint ID ([protected]) on 15/09/2015. Customercare people making false commitment everytime. I am ex-VP from Reliance Jio. Will esclate head of Reliance digital if not served within this week.

Hello team, My self Chirag Rupera([protected]). I have purchased a Samsung refrigerator with stabilizer free operation technology. Within six month suddenly my fridge went off and it is not turning on but samsung, Reliance Digital and service provider are charging for this repairing of fridge. It's under warranty period then why should I pay a big amount of 4000/-. I have contacted and requested all of them many times but they denied. And forcing me to pay.

I bought a 32" AOC led TV in January 2014 from Reliance digital store with 2 years warranty .The TV stopped working since 20 August 2015 and since then I am continuously complaining at customer care .All the time they reply that a technician will visit you within 48 hours but nothing happens . Such a ridiculous company and service I met across first time in my life of 40 years . I would suggest everyone to beware from buying products from Reliance digital stores .

I bought reliance reconnect television on 01 May 2015. By mid July the remote had a problem wherein the charging port was not working. Youtube videos also stopped playing. I contacted reliance customer care with this problem. A person from Resq came and tried to fix the youtube problem. He was searching for the menu in the TV after 1.5 hrs when I asked him what was the problem he told that he has experience in repairing panasonic tv's but not reliance reconnect. He gave up and told me that management will get back to me. I had to contact customer care several times before another resq person came and took the remote informing that it will be repaired. (I had given up on you the youtube problem since there was no response from Bangalore service center) I was provided a simple remote as replacement that did not have the computer key board at the back of the remote. Inspite of my follow ups with the service center in K R puram, the original remote has not been replaced till now. I have repeatedly contacted service center without getting the proper reason for the delay in replacing my tv remote. Reliance service is the worst I have come across till date wherein they are only interested in meeting the targets by selling products and do not care about customer service. NOTE: I have bought the extended warranty for the TV and not sure more how many times I need to suffer with service center in Bangalore. KR Puram/Whitefield.

I had lodged a complaint on 29th August regarding my whirlpool washing machine not working. I had purchased this washing machine from reliance Jan12. I had also take AMC from Reliance for 2 years. I have been trying to get this done for the last 12-15 days. The complaint has not been resolved yet. When I spoke today, I spoke to a person named Jeetu, Ali, Savita. Non could resolve. All a promised a call back but never fulfilled the promise. My contact number is [protected]. Complaint no-[protected]

Sir/Ma'am I have submitted my Lenovo Tab to you which has been purchased on 11th May 2014 and is under the RESQ for a further period of two years. The Tab suddenly went off and I submitted the same to your store at Infinity Malad on 8th August 2015.It is now around a month that I have been following up on the phone with your service centre and also the store. During this period I was told that they are hunting for some part. Around 12 days back I have been informed that THE TAB CANNOT BE REPAIRED AS THEY DO NOT HAVE THE SPARE PART AND IT WOULD NOT BE AVAILABLE. To top it all, your staff has the absolute audacity to tell me to ACCEPT A COMMERCIAL SETTLEMENT. which meant I were to receive some small meager percent of the value of my tab, to which I obviously refused. They said that they would get back to me after speaking to their seniors. No one has reverted back as yet. If you are unable to repair a very latest model tab, I demand that my tab be replaced with one of the same configuration. Why should I pay the price for your incompetence of repairing your own product. I have a perfectly in order warranty for which I have paid extra. I am losing out on my business as I do not have any other gadget to view or present my projects on. You will be liable for my loss of business too. I am not a kid who is using tab for games and would be ok not having it for a long time, I am a professional who uses the tab for my business. According to The Resq plan I am entitled to a standby unit in case of delayed service, but I am sorry to say that even that has not been taken care of. awaiting a very early reply from you.

Another SCAM By RELIANCE DIGITAL SERVICES (mulund west r-mall store) Karlo dunya muthi me✊💦 Yeahh thats what they say to fleece indian people of their hard earned money Guys please take a minute out and forward this to 1 group atleast, this could happen to u too someday! Lets show the REAL POWER of SOCIAL MEDIA I manuel francis am a para medical intern at fortis hospital mulund, my friend had gifted me a lenovo p780 android phone wid an extended warranty purchased at reliance digital services, it is a fraud and cheat company with 0 customer service, i had not used the phone for 1 year since i had another android phone that i was using..but wen i used the lenovo p85 for the 1st time i realized that there was an issue with the antena and range, as sim card was not detecting any range in the phone, i tried using many sim cards I went to the reliance store 2 months back..they wasted 3 to 4 hours needlessly analysing my phone and formated it saying the issue will be resolved on formatting which i knew wouldnt..then they asked me for a booklet that they hadnt provided me with at the time of purchase..they wasted another month ordering a extended warranty resq booklet for me. I had submitted my phone on 8th august for repair, they said the issue would be resolved in 10 days or else they would provide me another handset for usage purposes which was a 'false' promise again..even after 10 days they did not bother to call me back and inform, wen i called they said they will look into the matter in half an hour but the same story repeated, i visited their store religiously for weekss..they kept making false promises of repair and issue being resolved evry day, last friday my patience ran out i shouted at them and threatened to them i will go to the consumer forum, they comitted to resolve the issue by monday, today when i went to the store, they started acting ignorant and told me plainly that the issue is irresolvable since they are not finding the parts of the phone and that hence they would pay me 30% of the amount i purchased my phone and keep the phone for themselves When i tried to argue my point here that inspite of paying 18k rs plus an extended warranty of 1k that they werent going to replace, repair or adequately compensate for my greiviences, the guy at the desk claiming to be the manager MR.RAJEEV SAHINI behaved aggressively with me, shouting like a mad dog, banging the desk like an uncivilized animal threatened me that he will never return my phone back..he said 'do what u can'..can u beleive it? He had the audacity to tell that to me instead of solving my issue..he even called the security gaurds on me for raising my voice and abusing him inreturn, this is not customer care but CUSTOMER ABUSE Inspite of so much drama there was no solution to the problem, i have wasted 2months behind it..precious two months, i had my final exams graduation and important interviews which got stuck up because of their IRRESPONSIBLE AND CARELESS BEHAVIOUR, its because of lazy and corrupt people like these INDIA DOES NOT PROGRESS! I HAVE MISSED MY DAILY ROUTINE most importantly GYM WORKOUTS AND INTERVIEWS BECAUSE OF THESE PEOPLE, i am mentally tortured, i ADVICE DO NOT PURCHASE ANY PRODUCT FROM RELIANCE DIGITAL SERVICES, ITS A FRAUDULENT COMPANY, trying to cheat people on the basis of EXTENDED WARRANTY I also have a sensational video of the whole conversation with the customer care executive, i am going to use the power of social media to expose the whole scam just imagine guys they have so many stores, they literally beg you to buy an extended warranty worth rs 1000 and do not help customers in any way instead fleece masses, this has happened with many people PLEASE help me wid this Contact info-[protected] God will bless u

I just purchased a SanDisk memory card from Reliance Digital store, Kalamassery, Kochi. After billing only, I could understand that it is not the one I wanted. The section on the pack where they display product specification was hidden with a sticker. When I asked them to replace the item, they are not ready to do so, saying they have billed it. Even the pack was not broken, but still they are saying, item once billed will not be taken back or replaced. Attaching a photograph of the pack, which shows product specification is hidden. I don't want toget the item replaced any more, just need my money back. I would never have bought the item, had I know it is a Class4 item, not Class 10. Store address and bill details : Reliance Retail Limited Reliance DX Mini Maria Plaza building NH-47 road rajagiri road Kalamassery PIN-683104 CIN NO : U01100MH1999PLC120563 SANDISK MSD 16GB, Amt : 449.00 EAN#:[protected]

We bought sony led tv on 15th aug, 2015. in the name of dr. pradeep kumar sinha, with registered no. [protected].they send sony led tv without the remote and the wall bracket.which was send separately on diff. occasion.the table top was having current but no botheration from them. we r getting harrased

I R.kiran had got repaired my HP E015TX laptop in Reliance Digital visakhapatnam on 24/06/15 to 26/07/15 "lan port and heat compliant" under warrant of 2 year Reliance Digital but during this process the processer chip of i5 got replaced with i3 with out my knowledge.so requesting you to justify me also i am interested in going in a legal procedure if the replay for my message i don't receive with in 24 hours.

Dear team,
I had taken resQ care plan from Reliance digital in Jan-15 and it is valid till Jan-2016.

But i am not getting service from Reliance digital whern ever i raised the complain/call. I made the complaint to Team lead, Service Desk Manager - Reliance digital, Kolkata. But there is no response, even i visited Reliance Digital store, Axis mall, Newtown Kolkata and explain all my problem to CSD but their behaviour are irresponsible towards the customer.
As there is issue with Water purifyer - Marvela RO and did not gets problem fix on time i have to purchase water from out side.
Please find below detail about product, ResQ Care Plan and complaint no..

Product :Water Purifyer
Brand: HUL
Model No: Marvela RO
Serial No. : [protected]
Reliance Digital (RCP) period start date: 10-JAN-2015 End Date: 09-JAN-2016

Complaint Details:
[protected][protected]
First complaint made on: 06-JUL-2015
Call No.(Complain No.): [protected]

Auto complain no. change on : 08-JUL-2015
Call No.(Complain No.): [protected]

Status: Not resolved issue

Second Compaint made on : 01-SEP-2015
Call No.(Complain No.): [protected]

Auto complain no. change on : 02-SEP-2015
Call No.(Complain No.): [protected]

Auto complain no. change on : 05-SEP-2015
Call No.(Complain No.): [protected]

I am looking forward your help here. Kinldy look into this ..

Regards,
Sanjeev Kumar

I want to escalate this issue to next level because I am not getting the LED back since last 2 months. The issue started two month back & after lot of follow-ups from my side a service engg came to check the TV. He told me the panel has issue & needs to repair, he went back saying that he will inform service centre & I will receive call from service centre for next action. Since I dint received any call for next 2 week I started following up with service centre & after 10 days of continuous followup service person came to my house to pick my TV for repair. As per the your extended warranty booklet it states that "Standby unit supported in the event of any delayed service." So far you have not arranged any standby LED at my place. My family is without a TV for last 2 months because of your team's carelessness and non-responsiveness. Every time as a customer I have to call many times to get connected with concern person. After continuous followups I got in touch with Mr. Akhilesh who gave me commercial solution as TV is not repairable. After waiting for checq when I dint received today morning your call center connected with Mr. Nikhil as service head & he promised today to arrange it by tomorrow before 3 PM. The extended warranty booklet also states that "Depreciation method of resolution in case of non availability of parts during said period of plan". Technically, it does not state any percentage. So just you cannot force it on me. Plus my warranty is up to 2016. So, please repair my TV and return it at the earliest. It is already 2 months now. Now Your offer is not attractive to accept. We are not going to spend a penny to get the TV. We need it in working condition because we have the extended warranty from you until 2016. It is the responsibility and liability of Reliance Digital to arrange the spare parts or provide an equivalent working condition LED or even provide a new LED TV under the extended warranty commitment. If needed, I will try to contact your CEO Mr. Brian Bade who I hope will help me in this case. Being an old customer and have given you good business, I deserve a customer-oriented solution at the earliest. If this issue is not resolved at all, I will seek help from the Consumer Court . I look forward to my working LED at the earliest. Model no: RELEG3901 Serial No: OLH107625A030031 Extended warranty serial no : 211985 thank you Regards Gaurav Rajput [protected]

I purchased an LG Washing Machine from Reliance Digital (Ambience Mall, Vasant Kunj, New Delhi) on 16 October 2014 and was offered a Reconnect Steam Iron. When I tried to use the iron, I noticed that it was sticking to the cloths indicating something wrong with the coating. It was brought to the notice of the Consumer Desk in the showroom and the iron deposited for rectification. With no communication from their side, I contacted them after about one month. No action had been taken so far, and to come out of the embarrassing situation, I was given a replacement. Story repeated itself and approached them again. I was advised to go to their service centre to get it attended to fast. I informed that neither it was convenient nor I was in a tearing hurry. So, the iron was again deposited with the showroom. After rigorous follow up, the iron was sent to my residence after a clever tinkering with the thermostat knob. Even at the highest setting, it would be only “slightly warm” thus reducing the sticking problem. It was sent back. I waited for a couple of months and then approached their showroom. Even after making calls to their service centre, they could not trace it and promised to get back to me in a day’s time. Received a call after four days to confirm my residential address. It was followed by three more calls only to check the address before the iron was sent to me “as it was.” I sent it back. Again, almost two months have passed. No further follow-up from my side… No communication from their side. Is it the level of quality and service that will make them what they claim “…to become a preferred brand that is easy on the consumers’ minds….?”

I brought a Hitachi 1 ton split AC on 5-May- 2015, from the Reliance Retail Limited Address: Premises no. 46, Ideal Regency, PS Thakurpukur, Behala, Kolkata - 700063, West Bengal. The installation was done on the 8-May-2015. Just after the installation was complete I noticed a long scratch mark on the upper panel of the AC. Immediately I complained, to the installation guys, the Reliance digital office, and after that every notable person I can get to. Every time I was requested to be a bit more patient and the spare part is coming. But till today, I have not yet received any replacement from them. A few days ago, some guys from reliance came, and took away the defective panel and said that they would return with a replacement soon. The very next day, I got a call from their office, that spare is not available. They came back with the defective part and installed it and now I have been told by them to wait . This is absolutely embarrassing for me to have got a product for over 30000 INR (not for free) and not getting the slightest service from them. Please do something .

Dear sir / madam,

I bought htc 8x mobile phone from reliance digital showroom - r city mall - ghatkopar west. And after one year due to only power button not working i give my phone for repair to reliance digital - show room and they are issuing me one job sheet on 10 th june 2015 date and from last two months they making me fool - due to part not available or what ever some foolish reasons. I request to you please take action against this. .


- thank you.