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Reliance Digital Complaints & Reviews

www.reliancedigital.in

2.3

Updated: Jan 8, 2026

Complaints 4713

Resolved

2140

Unresolved

2573

Good! Reliance Digital values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Reliance Digital step up their efforts to fully resolve all complaints 👍

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Electronics & Appliances

Reliance Digital

Reliance Digital reviews & complaints page 25

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I place an order of iPhone 13 blue costing me ₹72990.my transition has been done but In your site it showing that my payment was unsuccessful I got a message that amount has been deducted I called customer care they said that my money will auto reserve but till now I’m not getting my full refund I called my branch manger bank they said that money has been deducted I’m sending you attachment and if my amount will not refund in a week I called your higher authority or other wise I will file against you company to OTP for online purchase of ₹72990 at RELIANCE DIGITAL and my complaint has also been register.
Dear customer!your complaint for REFUND RELATED has been registered with Reference No. DR01904037 Reliance digital please do need full other wise I file complaint against reliance digital and my refund not has been turned up not initiated

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Address: Reliance Retail limited plot no 1473 & 1537 khata no 444 Master Canteen Square Near Railway station Kharvel Nagar Bhubaneswar

The issue that I have experienced was: I purchased an Iphone13 with total damage protection on 29th May 2022 and 20:17 pm worth Rs 84851 and from day one I purchased the phone I found out there is problem in display and camera and now network problem call drops and calling problem. I reported the issue on 30th May 2022 10:00 am as on same day dealer was closed, during the purchase the sales person told that whatever issue is there if you buy total damage protection whatever damage or issue is there within 1year then no need to go to service center your new phone will be replaced. But in Reliance warranty document 20% and 40 % charges is there for 6 and 12 months of service period. Now after one day they are saying to go to service center instead of exchange and making them move here and there. The manager of dealer is refusing to exchange saying if it would be same day we could have exchanged but we purchased on late night so which is impossible to exchange so we reported very next day. They are saying to move to service center and they are having some conversation with service center personal. If service center says ok and let it go and after 7 days I face same problem then I have to run every time for service, because from day one I am facing this much problems then after some days more problems will occur. We purchased product from Reliance digital with a hope that we will get a good product and service but we are purchasing defective product with unexpected behavior from service team saying once product is sell from our end not our responsibility even if we face the issue on the same day of purchase.

It occurred on: 29/05/2022

As the phone had issues from day one I want Reliance to replace the phone or refund the amount I have paid, I can't move to service center for repair.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ashish Mohapatra
phone no - [protected]

Serial Number: [protected]
IMEI Number : [protected]

Reliance Digital customer support has been notified about the posted complaint.

Jun 03, 2022

Updated by ashishmohapatra Phone/Mobile: [protected]
Email: ashish.[protected]@gmail.com

The issue that I have experienced was: I purchased an Iphone13 with total damage protection on 29th May 2022 and 20:17 pm worth Rs 84851 and from day one I purchased the phone I found out there is problem in display and camera and now network problem call drops and calling problem. I reported the issue on 30th May 2022 10:00 am as on same day dealer was closed, during the purchase the sales person told that whatever issue is there if you buy total damage protection whatever damage or issue is there within 1year then no need to go to service center your new phone will be replaced. But in Reliance warranty document 20% and 40 % charges is there for 6 and 12 months of service period. Now after one day they are saying to go to service center instead of exchange and making them move here and there. The manager of dealer is refusing to exchange saying if it would be same day we could have exchanged but we purchased on late night so which is impossible to exchange so we reported very next day. They are saying to move to service center and they are having some conversation with service center personal. If service center says ok and let it go and after 7 days I face same problem then I have to run every time for service, because from day one I am facing this much problems then after some days more problems will occur. We purchased product from Reliance digital with a hope that we will get a good product and service but we are purchasing defective product with unexpected behavior from service team saying once product is sell from our end not our responsibility even if we face the issue on the same day of purchase.

It occurred on: 29/05/2022

As the phone had issues from day one I want Reliance to replace the phone or refund the amount I have paid, I can't move to service center for repair.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ashish Mohapatra
phone no - [protected]

Serial Number: [protected]
IMEI Number : [protected]
Service number : [protected]

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Address: "Sai Smruti" sadguru aashirvad park, airport road, rajkot

I have miss placed my original bill so wanted to get the copy of my original bill from reliance digital store. I have purchased one plus 7 mobile phone from reliance digital store...

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Address: Ahmedabad branch

Customer with registered mobile number: [protected]
Order id- RDF32942708
Purchased product-refrigerator has been received on dt.31.05.22 but delivery status is showing pending online and hence they are not sending technician for installation of the same.

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We received calls from jio for work from home for sending the sms,
first they ask for the 2100 Rs for registeration after thet a call from insurance company they ask me for 9650rs I transfer thet in three slots than thay say that we need payment in single transaction so i again done same the same as he want but after that they again say for 12650rs for noc of bank when I unable to pay that fee they do not refund my payment back while they say that your payment will be back to me in only 1.35 mint
It happened on 31st may 2022
I also have full voice recording and screen shorts
plz refund my all money otherwise i will have to go for higher authorities
because everyone earn money by hard work

nuumber on which i sent money is [protected]
they also gave their article in news paper which i enclosed herewith
also find enclosed herewith all transction details
kindly refund my payment

Reliance Digital customer support has been notified about the posted complaint.

Jun 01, 2022

Updated by saifigulshan I think this company is located in moradabad because they gave their article in amar ujala daily news paper of city moradabad

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Address: Seawoods Grand central mall

Worst experience with the store purchase. I had purchased a symphony diet 12T air cooler from reliance digital store which is in seawoods grand central mall. it had some technical issues and the provided technician for it but even after 2-3 visits the issue was not resolved so i tried to replace it. but the store manager refused to do so. he asked us to call the manager of symphony sales and he doesn't listen to it, instead he says that if the purchase is done through reliance digital store then it should be resolved by them. fed up with both the companies. both are blaming each other and the customer in between remains unattended.

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Address: 8, Rameshwar row house, sahjanand school ni pase, nava naroda, Ahmedabad City, Gujarat,382345

P.F account name is a incorrect pls issue my name for P.F account

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Address: Vikrampuri

I purchased a Samsung AC on May 18, 2022 from Reliance Digital vikrampuri branch. The bull was generated on my name, but I want now the bill name to be modified to my rice mill name "Padmanabha swamy rice mill". Will provide GST no. As well. When I contacted the store they were not helping with this and said It can't be done. Please help me to get the modified bill. I didn't receive GST bill nor any warranty soft copy nor bill soft copy.

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Address: Vashi

Hi Team,
I purchase new iPhone 13 with great discount exchange on reliance digital offline store near Vashi railway station. But sales executives continues asking me for extended warranty.I refuse almost 3 times still they’re continuously convincing me but almost after 3hrs I’m tired saying no but finally I’m saying ok to just stop there conversation for this topic. This is horrible experience to me. But I raise this refund request after 5hrs of purchase please help to get full refund. Reliance is good brand please stop doing this

May 30, 2022

Complaint marked as Resolved

Not resolved yet

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I have cancelled order on 17Th May. It's been 8 working days but I m yet to receive the refund. Kindly help me to get my refund. Please find order number: RDF32513710

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Address: Guwahati

I want a soft copy of my purchase, so that I can avail free servicing since my AC is still under warranty.

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I booked a Samsung A13 Phone with reliance digital on 16.05.2022 amounting Rs. 15, 999/- with order no. RDF32494192. I made this payment through SBI credit card but the order has been cancelled by reliance digital on 17.05.2022 due to technical reasons. As per company policy refund should be credited within 07 working days but after 13 days i have not received my refund. I have made many many calls to the company but nothing works.

Jun 1, 2022

Complaint marked as Resolved

Amount credited on 01.06.22.

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I have raised service request for refrigerator repair and its been 8 days. 2 technician came and did not fix the problem. They cancelled my service request. Again i have to call and raise the service request and as per process
i have to wait for 48 to 72 hours for someone to attend this.

This is one of worst service i have seen. Never expected this from Reliance Digital. Would not recommend anyone. RELIANCE DIGITAL IS VERY VERY WORST.

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Ordered an airpods and payment deducted from account but app shows unsuccesful payment .

Payment deducted from 2 different trasections 2 times for the same articles but both the times shows unsucessfull final orders.

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Order No RDF32165084
Date : 08-May-2022
Refund reference number[protected]

Product : Vivo V23 5G 128 GB, 8 GB RAM, Stardust Black, Mobile Phone
Price : 29, 990

Hello

Product Returned, but refund was not initiated
When asked about the same i have been given a fraudulent, Fake, Bogus
Refund reference number and had been asked to wait for 10 working days,

Bank has confirmed there is no such refund transaction initiated by the merchant
reliancedigital.in

Still now i have not got the refund
Refund immediately else, you will face very serious / worst consequences

Consumer complaint forum help me to get the amount from fraudulent company reliance digital

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Website: Reliance digital

I buy Lg45L2 stardirect cool singleDoor refrigerator (GL-MO51RSWC super white from your reliance digital site which is 7, 740 my transition has been done but I’m your site it showing that my payment was unsuccessful I got a message that amount has been deducted I called customer care they said that my money will auto reserve but till now I’m not getting my full refund I called my branch manger bank they said that money has been deducted I’m sending you attachment and if my amount will not refund in a week I called your higher authority or other wise I will file against your company to OTP for online purchase of Rs. 7740.00 at RELIANCE DIGITAL and my complaint also has been register Dear Customer! Your complaint for Refund Related issue has been registered with reference No. RR01879342. Reliance Digital please do need full other wise I file complaint against reliance digital and my refund not has been turned up not initiated yet

May 26, 2022

Complaint marked as Resolved

Thank you for resolving and responding to my message I got my refund back thank you

Reliance Digital customer support has been notified about the posted complaint.

May 26, 2022

Updated by Tutu chaturvedi My refund from reliance digital has been refunded to my account thank you

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Address: https://www.reliancedigital.in/air-conditioners/c/S101510?searchQuery=:relevance:101011_03_Air_Conditioner_Type:Split:availability:Exclude%20out%20of%

I had brought the kelvintor blue fin technology AC on 9th May, 2022 worth 29990. but was delivered the normal AC less than 2500. They said the right ac will take 2 weeks or more subject to availability.

So i asked for refund, its been 15 days everyday they raise a pick up ticket and cancel it EOD and raise a new one. Escalation dept of BM Bade. has no rights and is so pathetic that they keep requesting the delivery guys to pick up and they delivery guys cancel and head office doesn't do anything about it.

The guys arrogantly told me if i want i can go ahead to social media and file complaint and do whatever i want. .The ware house is 7 km away from my place. Yet they are not able to arrange a simple pick up for last 15 days. i get standard asnswers of they are looking i it and that i need to show patience.

When they have doent a wrong delivery, this is the fast service relaince gives. PATHETHIC

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Website: reliancedigital.in

I have ordered an iphone April 22, 2022 but it got cancelled and I haven't got the product delivered but EMI has been created from my bank side and the amount will be debited by next week. I have raised several complaints regarding this but haven't got any proper response from Reliance Digital. The customer care people were just trying to avoid my queries. They just want to hang my call. I am writing here as the last hope. I have been going through mental pressure because of this issue. It's more then 30 days but still I doesn't get the problem solved. The bank is now asking for a proof from Reliance Digital stating that money has not been received by Reliance digital and asks you to raise a cancel request to HDFC bank since you haven't got the product. I am attaching all the proof for your reference. Please cancel the EMI. And send me the proof that you haven't got the payment from bank. Or cancel the transaction from your side.

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Hi Team,

I have book my phone on Reliance digital web site it suppose to be deliver on 21 May but still i have not received the product . When i am tring to reach to customer care they are telling that we will be resolving in 5 days and no response from them . I have prepaid the 56k amount online
Please find the below details

Order Number :RDF32503235
Mobile number [protected]

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May 23, 2022

Updated by Santoshmane I am receiving the mails saying sorry for delay and inconvenience in the delivery . But they are not taking any actions

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This is in regard to complaint no [protected]. It is very disapointing to say that every time I need to log a complaint to get this resolved. Even after multiple follow ups no response received. Even the customer care people are not entertaining our complaint and the call everytime goes blank automatically. If try to reach the technician who visited, delays it to tomorrow. But no one after that bothered to look into the complaint.

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May 26, 2022

Updated by Smk2016 Still issue not resolved but reliance digital customer care not responding..and no engg visit last 8 days..

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S

Smk2016

from Delhi, Delhi

May 24, 2022

Customer care not responding and he pickup the phone and hold line after cut phone..

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