Reliance Digital Complaints & Reviews

AC fitting done on April 4th. I visited Reliance Digital Viviana store on May 1st to highlight the issue of noise coming from AC. I made an entry into a register lying there and was told someone will visit in 3 days. No response. May 9, water started dripping from the AC. Request # [protected]. I requested to send a technician asap on 10th as I was travelling out of Mumbai. I was assured but noone came. Ticket was closed. I came back to Mumbai and got another ticket raised on 15 May - [protected]. Technician came today, did something and left. Again water is dripping. Now he says he cannot come again. This is a very bad experience. Can I sell this AC back to you? I dont want it.

We have purchase bpl tv 50inch from reliance digital basaveshwara nagar bangalore on 14 may till now installation team not came they are keep on rescheduling the dates very bad service

Hii,
I placed an order on 28th April thinking that am gonna get it delivered on 4th may as mentioned while placing the order .
But as of now it’s been 13 days, after raising several complains didn’t receive any solution . Everyday single day am calling the customer service and they giving no solution rather giving fake assurance saying “ ma’am you are going to get your product today “ and when I check the delhivery website I saw that my product has been returned by the seller . It’s not any cheap product . It’s such a costly phone that I have ordered from reliance digital . Repeatedly requested them to deliver my product but no response. Am attaching some screenshot below of the complains raised and reply received and tracking .
And in the reliance website since 28th it’s showing that the product has been shipped and there no other update . The customer executive assures me everyday that I am gonna receive a call back regarding my product but it’s all fake .

Order id RDF31694231
Mob : [protected]

I have ordered a Samsung A8 tablet from reliance digital app on 30.04.2022 with order No. RFD31786911. For which I made a transaction of 17172/- INR from my axis bank debit card. After 2 days of order, I received a call from representative and she informed me that due to inventory issue we are not able to fulfill the order. Within 2 to 3 day you will receive your refund in bank account. But even after 15 days I have not received refund yet.
In last conversation with they said "We Would like to Inform You that as we checked with the concern team refund has been initiated here is the reference number[protected] please check with the nearest bank."
I checked with bank they provided me statement of account and it is not showing any refund transaction during 30.04.22 to till date made by reliance digital

Ordered the product on 24th April and got the message that the product is delivered on 30th April but the product was not delivered. Raised a complaint : COM01824848 and did not get any update from support except for the standard reply give us 24 hours to get back and use RESQ app.

I want to request refund immediately as the support doesn't have any clue of the supply chain.

Complaint Number: COM01824848
Order Number:RDF31508466
Shipment Number: D[protected]
Courier Partner: FCPLDT
Tracking ID: protected

Ordered the product on 24th April and got the message that the product is delivered on 30th April but the product was not delivered. Raised a complaint : COM01824848 and did not get any update from support except for the standard reply give us 24 hours to get back and use RESQ app.

I want to request refund immediately as the support doesn't have any clue of the supply chain.

Complaint Number: COM01824848
Order Number:RDF31508466
Shipment Number: D[protected]
Courier Partner: FCPLDT
Tracking ID: GF[protected]

My AC delivered on two days before. But still now nobody came for installation.

One year back i purchased a ao smith z8 water purifier.

Reliance failed to provided any due services for the product when it was under warranty.

So technically from last one year i received 0 product service for my purchased product.

But a month ago when products warranty was coming to an end. One of the person from resq team contacted me to update the warranty by another 2 years and talked about...

Dear Consumer Forum,

My name is Deeksha Gaur.

I've ordered an Onida 1 ton Air conditioner from reliance digital Online on order ID RDF32119209 from register No. [protected] & product got delivered on 08th May 2022, & on 9th May reliance digital installation service person Mr. Riyaz came to install the AC and when he opened my AC box the copper kit was missing whose video was recorded by them & been sent to the reliance service store for approval of copper kit on same day to install the AC, and till date that kit did not got delivered and I've registered a complaint[protected] whose resolution is still pending.

Mr. Riyaz had installed our AC in same day without approval and he said mam don’t worry I will install this AC If copper kit missing you can buy from my side and charged 940rs per meter my wier is 4.5 metre but he charged 5 meters price from when I said no to this process he unwired all AC and did misbehave from us after that he went back from my place then he again called me and he said sorry and he wants to come and install AC again at 9 o’clock night time then he installed AC and He has charged 7, 344/- rs from my side when I said why I give you this amount this is too much then he said to me mam don’t worry when reliance gives you cooper kit I will give you charges and he give me normal paper and wrote all roughly calculation of bill whose screenshot I've attached so that you can understand the breakup of rough bill which he provided as he did not provided the bill of the same & gave us the reason that we do not provide bills to any customer.

Reliance digital promise us to install the product within one day after the delivery but in our case the AC got delivered on 8th May 2022 but officially on paper reliance did not installed the AC as Cooper kit was missing in our box and still not been delivered to us till date and Mr Riyaz reliance digital installation Service person did not updated installation in records even after the installation of my AC on 9th May 2022.

We even requested to return this product next day on 10th May 2022 as this product is not cooling as 1 ton AC should do but customer care denied our request for the return.
Today is 15th of May & my 7 day warranty of return will expire tonight, I want to update this in reliance digital records & consumer forum records that I want to return this product with refund of AC cost ₹25990 plus installation cost of ₹7, 344.
We are trying to return this product since the beginning but customer care is denying our request & gave us the reason that we do not have authority to generate return of the product & reliance digital can check the same in their call recordings & even I’ve all the proofs with call recordings. Reliance digital website do not give us any option to return this product & gives us customer care no. to return the product so I do not have any option except calling on number [protected] or [protected] for the return but they are not generating our request to return the product.

Please resolve my issue of non delivery of missing copper kit & installation bill & return request within the given time period of Complain no.[protected],[protected].

Regards,
Deeksha Gaur
+91-[protected]

Refund not initiated for a order cancellation more than one month.Every time i called customer care they say wait for 72 hours

Lot of 72 hours waiting i asked help from their backend team.They very clear say providing solution within 48 hours.

After waiting lot of 48 and 72 hours i very much frustrated.

Around 1000 rupees my hard earned money keep in reliance digital locker.

Thanks reliance digital.Hope ur profit will be good by doing this kind of money earning methods.

L ordered an air cooler on 30th April 2022. The date of delivery was mentioned as 1st or 2nd May but l have not received till today ie 13th May but my order has been marked "delivered" in the website. Calling the toll free number is of no use. Writing to customer head Seema Kamble and to the CEO is also not working. Requested them to refund my money which they have not done till now. Very disappointing.

Hi,

I really disappointed with customer support and delivery service in ecom-express and even reliance digital customer care doesn’t know when the package will get delivered and even they don’t know where is my shipment and when I connect customer support with reliance digital and Ecom Express both are said delivery person has reached me multiple times but unfortunately no body reached me I didn’t received such calls...

I purchased reconnect 1.5 ton AC May 2021.
For which I had logged the maintenance call on 18th April 2022 and your technician came to my house and said that you will have air like this. There will be air condition which I will bring tomorrow. But till date no one has come to me and I am calling him so he is not even picking up the phone. Sir there is a lot of problem. Please do solve my problem. What was the name of your technician? Ahmed Raza whose mobile number is [protected].

I’m writing this email to the team after experencing a pathetic Customer Service experience from the reliance customer service team.

I’ve been so patient over the last 20 days, however I can’t bear it any longer with the kind of suppport that ive received over the call and Email from Reliance Digital support.

I’ve placed an order online of IPHONE13 worth 71, 9100 RS from Reliance digital online store and received a defect product, I’ve raised an issue by calling reliance Customer care support with in the 10 minutes of receiving the product. Shilpa Diagude from the concerned department had called and post verification the return was accpeted and refund was acknowledged and confirmed the refund will be provided with in 2 to 7 Business days.

Product has been picked up from me on 22nd of April ( Immediate next day) and returned the warehouse on 27th.

I’ve called back and enquired over an email about the status of refund starting 28th onwards.. Shlipa had never responded to any of emails and customer care suppport had provided various answers as below:

1) One says refund is initated and it will be credit as per lead time

2) Other says we don’t have any information on the refund as nothing was updated.

3) Other says there is a Techincal gitch and we can’t answer and concerned team will get back

I’m not sure who is the concerned team here, so far i haven’t received a single call from the respective department or support team.

I’ve been calling daily and not hearing any proper response, even today when i called i had asked to transfer the call to supervisor, support person says she can’t and I’ll recieve a call from supervisor with in 1 hour..

It's been 20 days now and nobody had ever called me with proper resultion, everday when i call them, they are saying the Supervisor will call back in 1 hour.

Customer supprt after 7 days, said we raised a compaint to concerned team and they will get back to me in 72 hours, it’s been more than 20 days now and I haven’t received a SINGLE Call or EMAIL.

I didn’t wanted to escalate and was been patiently listening all the words the team was informing me over these days.. I had called more than 50 times, atleast ONE proper resposne would have helped…

I had myslef called the Dhelivery manager (Vendor who picked) the product and provide the status to your customer support and also shlipa.. even than I haven’t had any response.

Please tell me what to do.. this is how you want the customer to experience the pain when the product is placed/purchased from Relicance..??

Kindly help.. please find the complete mail reference i had sent to shlipa and none was resposned..

I had even written the emails to "cshead.[protected]@ril.com", "BM.[protected]@ril.com", "[protected]@ril.com" "shilpa.[protected]@ril.com" with all the phases and pain i underwent over the last 20 days.

Ramamdeep Kaur and Ajit Kewat from cshead team had responsed that they had esclated the issue but not responese after that. Everytime when i write a email, they simiply copy paste the old email chain and forwarding it to me.

It occurred on: 18/04/2022

I would need my refund of 71, 900 by 13th of May or ASAP, as my Credit card due is on 13th, else i need to again borrow the money and repay it.

We have purchased a refrigerator of Haier make & product was delivered on 08.05.22 at designated place but service support for installation has not provided.
Customer care no.[protected] & 1044 not responsive for support point of view.

Very pathetic service from Reliance Digital.Shame on you Such a Fraudulent Way.We bought 1 Air conditioner from Reliance Digital Online Store 45000 thousand worth.After 3 days only they send a service guy for installing he don't install right way.A/c was not cooling at that time we informed him.he said it will ready for a hours while running. Also he charged 1600 rs service charge. After that we contact to reliance customer care. no response from there side.after that we decide to contact Reliance consumer section also for a complaint.from there also same experience they don't have any responsibility or any action from there side since.its already crossing a month.what will do ?/where we should go for our rights as a online customer we don't have any rights ? We spent money with trust reliance only.so who responsable this ?
We request you all Nobody Purchase any products from Reliance Online Store or else.They don't have any responsability about Service Or Installing After Purchase.They stallen Money From Customer Side.

Purchased hisense 1.5 AC unit product is delivered.
The AC installation folks visited my house and removed the unit for inspection after that they came with price list for charges, when i asked them about company price list of charges ty started arguing.
After they mentioned some drilling folk will visit and will do his work later we will install the unit. After long wait i called the nob but no response.later i checked the installation sevice request status showing completed.i was surprised and undestand that there no accountbility .There is also no response from reliance digital support. They put u on hold and vanish it is also big frustrati
No

Purchase HP Pen drive from Reliance digital on[protected], on using it on the very next day found to be corrupt. Product carries warranty of one year. But when reported the matter, Reliance digital told me to contact HP. On contacting HP, they are saying Reliance Digital has sold old product which is out of warranty. It is manufactured in July 2019 so it is out of warranty. HP does not provide warranty on items which are more than 2 years and 6 months old.
Reliance Digital has cheated customer by selling out of warranty product, I request company to immediately refund my amount and take the defective product back

Sir i have purchased Sony TV at Reliance digital SRMT MALL KAKINADA..and they have send defected Tv it not working.. when I complent the show room they said we will replace the product.. but now 7 days over no response from reliance digital... Purchased date is 04/06/2022
And also given complient to reliance head off with mail from there also no response...Very very poor response plz solve my issue
T KARUNA KUMAR
[protected]
KAKINADA

I purchased Apple MagSafe 15W wireless charger for Rs. 4500/- on 8 Feb 2022. Money has been deducted from my account, and I even got the confirmation email. I have not received neither the product nor the refund for the amount to date. After repeated communications over mail and calls, none yielded any result for my money back in my account.

Order-RDF27438524 with
Shipment Number DI[protected]

I did not receive the product or a refund. It's already 3 months.

So, I am requesting you to kindly take the action against the reliance digital for returning the money back to my account.