Reliance Digital Complaints & Reviews

I have placed an order on reliance digital online on 18.3.2022 as of today I have not received the product. Everyday i am calling them and they don't have any other words except apologies sorry escalation etc. Very worst service i have ever seen in my life.

To my surprise yesterday I got sms stating that my ac delivered but i have not received anything. Raised complaint informed call centre recorded all calls.

Overall very worst experience as of now. Pls don't buy online as their staff itself not answerable if we visit them simply informing we don't know anything

I have placed an order on reliance digital online on 18.3.2022 as of today I have not received the product. Everyday i am calling them and they don't have any other words except apologies sorry escalation etc. Very worst service i have ever seen in my life.

To my surprise yesterday I got sms stating that my ac delivered but i have not received anything. Raised complaint informed call centre recorded all calls.

Overall very worst experience as of now. Pls don't buy online as their staff itself not answerable if we visit them simply informing we don't know anything.

Hi Team,

I have the same issue. Placed an order online through Reliance Digital on 24 Apr 2022 with estimated delivery date as 26 Apr 2022. The order is confirmed and received shipment tracking details in email on 24 Apr 2022. Even after 6 days now on 1st May 2022 the product is not delivered and neither the tracking information in updated in system. I checked almost every hour in a day to see the status of the product. But,...

I bought an iPhone cable from reliance. It suddenly stopped working today. No defects and no damage happened. It has been only two months since I bought it. I should have a warranty. Please do the needful. Thank you

Order number : RDF24228110

purchased in : 8 Jan 2022

I have ordered the product at reliancedigital.in on 7th of April 2022, i didn't get delivery on time so i requested for cancellation they told it is cancelled and refund will be processed within 7days after 10 days i got the message as your product is delivered but I didn't get any delivery. Completely false statements by reliance.

I order Air conditioner on 10 april from website. in website they confirmed it will be delivered next day.
it is been more than 20 days . neither the tracker works. nor customer care know about delivery.
my payment is done on 10 april. now my money is stuck with them. neither the product nor the money is returned

even the manager doesn't have information about the delivered and reason for delay.

Dear Concern,
I have Facing Water leakage issue indoor panel side
Multiple time i have compliant regarding water leakage issue your technician came and checking every time and they said now it's ok no water leakage again happened but after 2 or 3 day's it's happen again water leakage issue. I'm very much disappointed with your technician team they're not capable how to resolved this issue, i have multiple time complaint throughout
your customer service as well as your email id,

I have Facing Water leakage issue indoor panel side
Multiple time i have compliant regarding water leakage issue your technician came and checking every time and they said now it's ok no water leakage again happened but after 2 or 3 day's it's happen again water leakage issue. I'm very much disappointed with your technician team they're not capable how to resolved this issue, i have multiple time complaint throughout your customer service as well as your email id,

Hi
My name is Mrityunjay Sharma...
I am writing this email because I haven’t got my refund,
And it’s been more than 2 weeks since I cancelled my order, and every time I call the customer support line the agents just ask for more days, it's frustrating to hold on the line for half an hour and still don't get any solution after that
My account details are
Name-Mrityunjay Sharma
Ph.no- [protected]
Product Detail- Apple iPhone 11 128 GB, Purple (without Earpods and Adapter)
Order Placed: 09 Apr 2022
Order No: RDF30644740
I really appreciate it if you can solve this matter or else I have to file a complaint in Consumer Court (that's the last option I had )

I ordered a product from online reliance digital on 7th April 2022. Till date 28 April 2022 I am returning my product due to defect. Every day I use to call customer care for return. If you see process, 3 times agent came to my house and every time he told me, I will not pickup this because it is heavy

I have purchased a Lloyd 1 ton ac on 24rd april from reliance digital store situated in Esplanade mall, Bhubaneswar, odisha. It got delivered next day. It was supposed to be installed by reliance itself either on 25th april or 26th april. But the installation guy didn't come until late evening of 26th. After coming he said he can't install in the evening. So he came again on 27th april morning to install. And the installation is again faulty. Within 15mins of running the ac all gas got leaked due to their fault. From then till 28th afternoon i have been calling them continuously to fix this but they are either not receiving my calls or slight excuses that there are some issues we will be late and all. No proper communication received from their side. Customer care is also not receiving calls. It's really disgusting service from reliance.

I ordered a d link router with order number RDF31626907. I have not received it yet as it was promised a 3 hour delivery.

Hi
My name is Mrityunjay Sharma...
I am writing this email because I haven’t got my refund,
And it’s been 15 days since I cancelled my order, and every time I call the customer support line the agents just ask for more days, it's frustrating to hold on the line for half an hour and still don't get any solution after that
My account details are
Name-Mrityunjay Sharma
Ph.no- [protected]
Product Detail- Apple iPhone 11 128 GB, Purple (without Earpods and Adapter)
Order Placed: 09 Apr 2022
Order No: RDF30644740
I really appreciate it if you can solve this matter

I bought whirlpool 215 fridge online from Reliance Digital which was delivered on 25th March 2022 and which I got the manufacturing defect which the company was informed on 26th March and the company was told that we have not updated the product yet on 27th March On calling again, the company was asked to email the picture after which it would be seen by the engineer.

But the complaint was not filed and no response was given. On March 28, the company filed a complaint on the call and on March 29, the company's engineer saw and immediately sent the video and photo to his team, about which I called the company many times and also sent mails, no update till date. The given is being avoided by saying only time is taking, whose complaint no is PR01725564. To which no response was given till today 26 April 2022. Calls are being avoided saying high priority.

In which the CEO was also complained and there was no response from his side.

No meaningful effort has been made by the company, this is the service of the company, I am feeling cheated.
Sir I request you to take immediate action on this and please give me refund

Relience digital shop anable to arrange HP service technician to install and brief printer functioning methods.

Hello Team,

This is with regards of my refund amount of Rs. 13, 490 that is not processed yet of a defective smartwatch(RDF[protected] that has reached to the warehouse team in 1st week of April 2022.

There is no update inspite of regular followups via calls and emails. I am highly disappointed with the service. Please resolve it and get my amount refunded ASAP.

Thanks & Regards,
Pooja

Hi,

I have ordered one split AC from RelianceDigital online on 11th April, 2022. I ordered 1 ton AC, however they have delivered 1.5 ton indoor unit from some other model. I requested for replacement, but they refused stating that the product is out of stock.

They created a return request without even confirming from me and given me April 23rd as the date for the pick-up. I specifically mentioned them that I am setting up my home in Gurgaon and currently living in Kurukshetra, so I have to travel 500kms (up and down) just for the AC and they gave me confirmation that I can travel and product will be delivered.

On 23rd April when I reached Gurgaon to return my AC, no one came from Reliance to pick up my AC and on repeated calling to their customer care, there is no solution given. I spend ~4000/- just for this travel to return my AC.

Request your goodself to please intervene and help me get my money back (Split AC cost: 28, 990/- + Rs 4, 000/- (Travel cost) = 32, 990/-).

Attaching bill and other relevant pictures for your reference.

Hi I have placed an order on reliance digital website on 10th of April. The estimated delivery was on 13th April but product was not delivered yet. After calling to customer care multiple times and sending escalations to customer head/ ceo, there's no use. I didn't receive any calls from customer support for delivery of product.
Order no. RDF30739668
Complaint1 DR01792008
Complaint2 DR01805003

I ordered LG 1.5 Ton AC on 19th April from online site of reliance digital which was initially showing delivery date as 20th April and later on rescheduled to 21st April but it wasn't delivered.
Even after registering complaint Twice (Complaint ID: DR01799926, DR[protected] on 21st April there is no information whatsoever about the product.
I must say the customer support is the worst I came across. They have no information, no idea, nothing except to wait and watch.
I tried more than 6 times to connect to the escalation team through customer support but I was always denied and the escalation team never called back. It seems customer support as well as the escalation team are least bothered about the customer.
Now the situation is I have paid the money and I am not getting it delivered nor I can get a refund nor I am being provided any information about it.
Order No.: RDF31259100