Reliance Digital Complaints & Reviews

The below mail content sent to "[protected]@ril.com" Hi Reliance Team, I never experience such a bad service from any of the company. you are the one RIL Product purchased: HUL WP Ultima Date of purchase is: 010315. Sales person from Keelkattalai, Chennai Reliance digital confirmed that the installation will happen within 48 hours. But no one visited my place for installation or no calls received so far. Today i have called call center for registering compliant. and Here goes my reference number: [protected] Dont know on what basis snegal gave me a commitment that service engineer will call me within 20 minutes.. But no one turned up after her call. when i called for the third time, actually i was trying to escalate to next level. None of the TL or Managers are ready to come online. and i could able to understand that the call center executive (Rakesh) is not understanding the need of my call. Better you can close the call center as well sales point and do suitable business if you are not able to perform or serve to customer as committed. Note: Sales office ( Reliance Digital Kilkattalai[protected] number given in website is not working. Confirm when can you arrange person for installation (give correct time, not fake time)or take the product back. i can go for consumer forum for compensation, but i am not going in the view of not getting money from reliance as you can use that money for improving your current business service model. if any help required please let me know, i will do if possible.

I have given a complaint regarding not working of washing machine on 27/02/2015.the technician came on 01.03.2015 and checked and he told that one switch has to be replaced.On the next day when I telephoned the switch is to be received from bangalore.But till now it is not repaired.I don, t know that for a switch replacement this much time is required.My washing machine is under warranty period.My mobile no for contact is [protected].The machine is booked under the name of SAI KISHORE. This type of delay in repair causes bad impression on reliance purchases.

this is my Reference No : [protected] till now no updates from your side i have registered complaint on[protected] its almost 5 days but no response i think your plans are bogus that's why you people are doing like this your telling within 48 hours your complaint will be resolved but its already around two months that i have given complaint to reliance electronics hubli and its almost 6 days that i have registered complaint to you but no use reliance electronics hubli and your services are same i think so n couri have decided to go to consumer court and copy of complaint should be displayed on face book, twitter, etc so that every one should know that reliance is making fake plans and bogus promises

I had bought a LED TV from Reliance digital, ahemdabad C.G.Road branch. While buying the TV they told me that if i pay through axis bank debit card than i shall receive 5% cash back. It has almost been 120 days but i have not received any cash back. Moreover the concerned people at the store are completely ruthless they do not even have manners to talk to the customer. Especially i would want to mention the name of this person called Pushpraj who has just been passing and plying with this issue since last 1 month. I am also about to finally file a complaint with consumer court to finally get my money back.

hi, I know, I am doing a futile exercise writing again my complain. I brought a mobile phone from your reliance digital store at Whitefield -Inorbit mall store. My SIM slot was problematic from day 1 . Moreover, i was mis sold stating that it is a twin SIM slot phone, but it wasn't. The Brand i brought was Micro max Knight A 290 model. After two months of struggle, I gave it to your store for service. Post that for last two months they are telling me for two days more. Once they reported Slot 1 is not working and then they said slot 1 is ok but 2 is not working. It is really confusing, i have written many mails, spoken to ur zonal head, but I am yet to get any resolution . Reliance digital has mastered the art of ignoring customer complaint. I had high regards for the brand but with continuous harassment, i am fed up now. Even the help line was of no help. my complain is pending for two months now. Name - Bijoy Mobile -[protected].

HI, i am writing this Complaint to Reliance Resq Service Centre, i raised an Service Request ([protected]) for Kent water purifier Service on 18th Feb 2015, till now i did not get any response, whenever i call to know status on this they give same answer that they are going to arrange call back from service center but no call till now, as product comes under extended warranty period i could not even go to other service center for repair, i took extended warranty for this product only because i want hassle free service, but actually it is not Thanks Srikanth reddy [protected]@gmail.com

Dear sir/Madam I have purchased a LED Tv from reliance store faridabad, shoping mall, property no. 2 on dated 1/2/2015 Panasonic 40-40A amount 39990.00 with your offer Panasonic Benett .(With Bag Free offer) Sales man ID 60116064 store cont. no [protected] At the time delivery i found that wall mount stand send by company different model. But service engineer installed same stand. Its looks dirty. Free gift item till date not received . This store provided very poor services, its required more attention by management.I know this is not style to work reliance management.. they are adopting unfair practice. plz take care & Take required action. Thanks Mahesh Kumar [protected] [protected] Mail Id [protected]@yahoo.com [protected]@gmail.com

i got issue with the reliance DTH.Not able to view the picture.I made the complaint in customer care on 4th Feb and assured for service in 48hours.But still i not received any service support even after repeated calls to customer care.i am using the DTH since last 5years. Now i forced to go for videocon DTH due to the non availability of service. My Reliance customer ID:[protected]. Thanks. Ramesh babu

I registered a complaint of service regarding intolerable sound of Air Conditioner of LG branded with the Reliance Digital located at Vidyanagar, Hubli, Karnataka on 06.02.2015 since it was purchased from Reliance Digital. Despite collecting all required particulars for visiting the place of the customer namely Mr. Sampatakumar, No.19, 1st Floor, Basavaraj Nilaya, New Byahatti Building, Old Sales Tax Office, Vidyanagar, Hubli, Karnataka-580021 by the attender of Land Line No.[protected], till today, nobody from the said office attended the complaint. Even I had reminded them to attend the complaint, however, they failed to do the same.

Dear sir/mam, On dated 02/02/2015 I purchase New Samsung 28'' LED TV model no : 28H4100 from Reliancedigital Retail Ltd., Third Floor, Tresure Island, MG Road, Indore 452001, Madhya Pradesh, but when service engineer open this LED box and try to check It found some internal demage in LED.Plz. resolve the mater as soon as possible because due to this my other order (DTH connection) not possible and already pay amount for this .But due to TV unavailability this is not possible. and I am also go for Out of station from Next Week. Plz. look the Seriousness of this matter and resolve the matter on urgent basis. sales order no : [protected] Pos receipt no:[protected] Thnks, Mayoor Mehra [protected]

I bought a microwave oven CE118 samsung from reliance digital (mulund west, mumbai) on 19 Jan 15. The product was a show room piece and got delivered to my house in poor condition (with some local carton) to me on 20 Jan 15. There after i didn't get any installation support and i raised compliant on customer care, and finally i recieved the installation support on 26 Jan 15. Shamsher Shaikh (mobile: [protected]/[protected]) - service engineer from reliance has attended the installation and when he opened the packing, he found the microwave ring was broken. He had taken photographs and told that he will submit it for replacement and his team will bring the new one and will hand over to us. So we accepted to proceed with demo. In the installation report we had written our comment on product defect and both the parties had signed also. However its been 5 days now and there is no update on it. When i called the customer care[protected] by 28 jan 14 (10:10 am), someone told me that the compliant is raised in system and it will be replaced. Same day from RESQ some one called and they told they will follow it up and if not will replace the product itself. I have raised the issue to cshead.[protected]@ril.com and [protected]@resq.in.. From there only sweet mails, saying we are sorry comes, but no resolution, Meanwhile an engineer from samsung came and he told, this is to be dealt by Reliance digital or as a customer i can pay and get new ring directly from samsung.. However there is no call from reliance. The wonderful part is, neither they follow any service level ( 4hrs mentioned in website) for any contact, nor they actuall take action when you send mail. So its waste of time for customer. Also they dont have any escalation matrix, so you cant contact thier higher authorities or mail them. so everywhere they protect themselevs and show no customer support. Good i never bought any additional care warranty from them. Imagine how bad it be! This is the Reference No.:[protected] of my contact.Remember they dont give any reference number in thier phone call, only on mail i got this number. Its been 13 days, i am waiting for the defective product to be replaced, and also its a show room piece came in some old box of other company...

Dear TeamI bought a LED of Sony Bravia (Model No - 32R422B) from Reliance digital on January 24, 2015 and requested them to deliver the product on 27 of the same month but in-spite of many calls and reminder my LED got delivered on 28 January and did not get the Bill as well, i Supposed to get the bill on my mail on the date of purchasing but after many calls i got my bill on mail today, which is not a proper bill According to me, not installation has been done as well yet, if this can not be done then why i m getting so many calls every day regarding the installation. Already informed by me that i wont be available at my home for next 5 days from tomorrow .I request to Reliance digital to pick the LED from my address ASAP. To give a background of my trust on Sony, I would like to highlight that my family has been using product of Sony since last 10 years and have never faced this kind of issue. I suggest Sony or Reliance should take this complain with utmost priority and should make sure that that the issue is resolved in time so as not to harass the esteemed customers. I seek your help and opinion on this matter which will enable me decide the future course of action regarding this. Request you to process the installation ASAP Look forward to hearing positively from you in this regard. Regards Ashish

The services are not through during the first fortnight of Jan, 2015 and all of a sudden since the beginning of last week the services are stopped and nothing is appearing. This may be due to LNV malfunctioning or something like that. May I request you to please intervene in the matter and set right the services of my BIG TV having Smart Card No.[protected]. Please be informed that this BIG TV has been recharged about a fortnight back, that is not a problem. An early action is solicited. Regards, K.V. VIJAYAN D-3, OFFICERS' COLONY DIAMOND CEMENTS VILLAGE:MADORA, P.O.: BARATHA KALAN KANPUR-JHANSI ROAD NEAR BARAGAON JHANSI MOBILE NO.[protected]

I have purchased reconnect washing machine which is still under warranty and I have also taken extended warranty. The start button was not working at all. Logged a case on 12th Jan 2015 and as the SLA the technician or the resQ team should reach me by 24-48 Hours (But that did not happen). The technician visited my place on 18th Jan 2015 after many follow ups. He saw the PCB is faulty and need to be replaced. He confirmed me that the faulty device is not available now and he will raise a request and will receive the part in next 2 days. Where as the ticket was closed on the very next day. Tried re-opening the ticket after calling the helpdesk (They have logged another case which was again closed in the next day). This time I was very worried about the kind of service and response reliance resQ Customer Care team is having, wherein they don't worry to inform their customer before closing the ticket. Even the help desk people didn't responded well. Finally logged another case and still the part is not with them. Today is 25th Jan and the issue is still not resolved. Pretty unhappy with the kind of support and the most worried part is I have almost all the electronics goods of the same company Reconnect. Below are the tickets raised[protected],[protected],[protected].

I purchased reconnect tab from reliance digital v3s mall Delhi But since the purchase I have deposited it 5-6 times to the store.everytime there is new problem.this particular set was more with yr store than me. I told many times for replacement but nobody is listening but its sure that after completing the warranty u people will Not give response at all.If yr set is defective, having continous problem than why not u take responsibility n give us another set.I have purchased many other gadgets from this store even than they are not ready to replace it.Why should i waste my money on such a defective gadget? BETTER U KEEP IT YRSELF N REPLACE WITH ANOTHER BBRAND TAB. Thanks Mr Sudhir Agarwal M- [protected]

Hi, Today[protected] i have been to the Reliance Digital at NACHARAM HYD. I have seen GODREJ Micro-oven there and decided to purchase that . The sales person has explained me all the features and we have decided to take this after hearing that it is coming in the offer as this is the last piece. So we have went to pay the Bill. The price what we have seen on Display was RS: 4792 and the price he was selling was around RS. 9560 . When we have asked them the issue they were saying that the price has changed in 1 day of time and we the customer were w=very disappointed and came back without buying if this, This is how these reliance people is cheating and disappointing the customer . Please look into this and see that this should not happen again and take serious action on this for there rude and cheated terminology. Regards, Customer from Nacharam

we are purchased samsung reg and wm at reliance digital malakpet store in the name of t.g.murali. with mobile no:[protected]/alternate no.my brothers [protected].on dated[protected] but still smasung ref free article pending so many time called to store but there no proper responce from there end this is the 5th month still iam not received tomy samsung ref agst container today also they are saying still no stock .after 5months also not ready to handoverd my containers iam not expeted this type of service from reliance.

I was working in Istore by reliance digital, i left the job in 2011 and continue with the process of provident fund and submitted the form as it takes 6 months to process and receive money rest of my colleague received the payment after 6 months and i did not and i was out of india i could not get to update. I dont even know my PF number what i remember is my employ ID so can i trace now and can get my PF money if i apply again. Help me if anyone have idea about this. Thank you

From Dr satish Kaliappan [protected]@gmail.com I had purchased a LCD TV & a Home theater 29-12-14 system from Reliance digital Modi hospital road Bangalore, They told me that, every thing is on stock & the product will be delivered the next day, but on delivery, I received the TV, not the home theater system, on calling the store, they asked me to come with the bill, they took my bill, and informed me that they will deliver the product as well the bill the next day, but its been almost 5 days i haven't received the product nor the bill, on calling the store no body is taking responsibility, i tried reaching the store manager but they told me that he would not talk to customers. I think i made a big mistake buying products from Reliance digital

I bought a Samsung-325 litre's refrigerator on 24th December and when it was delivered. I found that there was a dent in the top door. After speaking to the people from the Store in Anna Nagar, Chennai. they said that they will get it fixed but nothing has happened so far. And it been a week ever since the fridge was delivered and I could not use it. I am frustrated to the core because of the kind of response what I get and also making me run around for getting this issue fixed. Being a long term customer, I never expect such kind of treatment from your people. I have invested my time and money for nothing. I want some one to return back to this complaint ASAP and get this sorted out. Else I may take an Legal action.