Reliance Digital Complaints & Reviews

I got Reliance DTH with SDN#[protected] installed at my native(Chittoor) 5 years back, when iam working in Hyderabad. Now i have issue with DTH & called customer care for service. Now they are charging 380/- rupees for change of address. They are saying they have my Hyderabad address in system. They installed the DTH at my chittoor address & now to update the proper address in system they are collecting money from me. If they are installing the DTH at some address, they should maintain the address in the system. It might be issue with data entry operator OR any other person, why i need to give money to them?. Change of address & 380/- fee will come to picture only when we are moving the DTH from one address to others address. But, in my case i have DTH at same place. They need to correct proper address in system. These kind of activites & fraud behaviour will spoil the company-customer relationships. Please cancel the license of this company. So that no one will suffer with these kind of activities.

I Purchased Samsung 32” LED TV from Reliance Digital Vashi Store. We launched complaint on 6 July 2014 (Ref/Complaint No is : [protected]). Our problem is TV screen is giving Power and Speaker Sound of TV Programs only problem is there is no Display on screen .2-3 Engineers 3 to 4 times visited with wrong parts and wrong information of exact problem to our location still problem not solved and not getting response from Reliance complaint centre. every time telling wait for call from our side but no call receives. Almost 25 days completed but problem is not solved.

I have taken ResQ plan on 11.03.12 and serial no is 96537at malakpet branch, Hyderabad, AP. RCP start date is 11.03.13.to 11.03.14. for samsung split AC. At time of selling they told it cover 4 services but later I came to know it cover only 2 services. and when end date was near I got the call regarding renewal but they never turn up to complete free service even though I requested on call centre number, malakpet branch and vanastalipuram branch. But till now no one has attempted to close my complain.

And I have mailed [protected]@resq.in on 08 june they have given Reference no. : [protected] and reply as You should hear back from our representative soon, with a suitable response. But no responce and again I have remind them on 19'06/14. But till now no one has responded.

I request you to please take action against them and I should get my money back as they failed to serve.

my contact no is[protected]

I have purchased LED from kachiguda branch they deliverd me display products so when I called them They are saying no when I ordered the same product was not available But in next hour he gave me a call ad told sir i have one peace ready so when I went to store next day the display one was not there when I asked themthem they don't have any answer. So I am facing problem ON ONE IS TAKING CARE. Waste service from this store .Other good brand are spoiling there values.

i have bought sony 40 inch LED TV and whirlpool washing machine on 9th of this month (9/7/2014) from DNO:6-11 vijay sai towers, Vivek nagar, Kukatapally, Hyderabad. here are the details about the order: customer Name: Rama krishna reddy email : [protected]@gmail.com CIN NO: U01100MH1999PLC120563 phone number :[protected]/[protected] i have been calling since one week to the store, no one told any information about shipment, and also no representative provide me shipment tracking number yet.

My smart card No. is[protected]. On 2nd February 2014, a complaint was registered regarding the repair in set top box. The technicians told that the same has to be replaced. First we have to recharge for Rs.500/- After doing that they replaced the set top box and they have taken the old set top box with them. This happened on 14th Feb. 2014. Again on 20th of July 2014, while watching a movie, suddenly the screen was blank and after that the set top box is not working at all. To register a complaint, it took 3 days for me because every time the representatives are busy with no work. At last today I just tried and tried and got connected to one person. He informed me that the set top box is having warranty only for 90 days. Then the call was disconnected. He has not informed his name. Next one Mr. Yogesh talked (after 20 minutes of same procedure) he told that warranty for set top box is six months. then the call was disconnected. Again one Mr. Shiva...then Mr. Prabhakar... And finally some other tom dick has lifted the phone. I told him to connect me to his next higher authority. But he has told that my complaint is closed. I don't know how. Closing a complaint means what ? When a set top box is provided with new connection then the warranty is six months. but second time if we will buy a set top box from same Reliance, the warranty period is 90 days. This is what all the representative were repeating. How can a set top box of Reliance had two types of warranty period ? Further, we have recharged on 20/2/2014 for the programmes an amount of Rs.2254 for one year period. If the set top box will got stuck for every three months, do you mean to say that we have to go on purchasing a new one ? What kind of service is this ? I really don't understand. How I will get a solution I am not aware. My email id is [protected]@gmail.com

Sir/Madam,

I am the customer of reliance digital TV since 6 years.
My smart Card No is :[protected]
Registered Mobile No : [protected]

I had created a request on Date : 19 July 2014 Request No :[protected]
regarding the fact that my TV had poor signals, your executive said on phone ([protected]) that the technician will soon call you back within 2-3 hours. But, no one called back us and despite aur repetitive calling to customer care regarding no callback or visit from technician the executive always tried to buy time and 2-3 passed.

After that a message came to us that you complaint has been resolved complaint no:[protected] and money 175 is deducted . What the hell no visit still money deducted ?


After that we called The Customer Care and told them about deduction they filed complaint for refund Req :[protected], 21 July 2014
They first said money will be refunded but on another day phone came that money can't be refunded (Req :[protected] is now closed), we will send the technician (Req :[protected], 22 july 2014 is created).

We said OK, but foolishness did't stop at this level . Technician came today said some item (stand needs to be replaced ) he will come tomorrow (issue not resolved yet).

One more message from reliance Sms Servers came that your request is resolved Please recharge your account with 175 and balance is now in negative (Req :[protected], 22 july 2014 is now closed ) .What the [censored] ?. Single visit twice money deduction, that visit costing our lot of time .


My only request (Req no :[protected], 24 july 2014 is created ) to you is that CREDIT my account with Rs.175 immediately against false deductions / blunder (either technical /manual) even the person visited was shocked about the scene.

In addition to above the executive names we talked are Deepak Sharma,
Brijesh, Radha

And technican Brijesh Sharma.

My Smart Card No. is[protected]. My TV is showing Signal Quality as poor and is out of order. I have complained to customer care No.[protected] and[protected] on 17th July, 2014 at 11 AM.My complaint reference No, is[protected]. I have been informed that the same will be set right within 48 hours. I have been reminding them. But even after 72 hours, no one has attended. Kindly help me as I have become helpless. M.T.Shetty

Respected Sir, I have purchased a smart Tv on dated 21/01/2014 from Reliance Retail Limited ;2nd floor, Galaxy Mall; Burnpur ;Chitra More ;ps-Hirapur ;dist-burdwan ;pin-713325. I am continuously facing problem with the product .Ist time problem has been lodge and solved after 2 weeks and more.And again i am facing problem but till now i haven't get the solution from the retailer side. So this is my earnest request to look into this matter and solve it so that after warranty there should be no more disturbance in future or replace this defective peice. My deatils are as follows:- Product name-Smart TV Brand name- RECONNECT Model No - RELEE4701(as per warranty card) So please solve my problem as early as possible. Thanking you Vishal Gupta Amrapally;Rupnarayanpur [protected].

Dear Sir / Maam I am Devendar Singh Kharayat, resident of d 10 vivek vihar, sector 82 noida U P 201304.My reliance digital TV a/c no is[protected]. I was cheated ( lied) by one of your customer care executive about my reliance TV recharge & relocation . I hv changed my house from d 102 to d 10, v vihar sector 82 noida ie from 1st floor to ground floor of the same building and same society. My dish was shifted few meters left & and for this i was charged Rs 525 ( 350 + 175 ) . For which i protested . I did not even renew my cable as i hv decided that i will close my reliance connection . I hv on 7th june requested reliance to get shifted .It was finally done on 13th june a full week later & on 15th my services were discontinued as i was told to pay rs 837. I tried to contact reliance but could not get through the lines . Then on 21st i got phone call from reliance asking me about the recharging . For which i told this guy ajit kumar that i feel it unjustified to charge 350 for shifting & 175 to install. About which we keep arguing .He offered offered me few plans which i did not liked . I said i do not want the continue with reliance so pls cancel my connection.He said that he will hv to speak to his senior about it.He got the permission to wave off 175 rupees . I was told that i hv to first pay the full, amount rs 837 & the amount of 175 & 78( time taken fr restoration of my connection ) will be transfer bk to my account in 2 - 3 working days . Its now close to month now & i am still waiting . Now i hv stared getting messages to recharge my account. So i called up reliance & inquired . I was told that rs 175 will not be given bk & 78 request is being made .I recharge my account on 21 st june as told by your executive . It is valid for one month.Now these messages to recharge other wise connection will be cut. I just want to know why was i lied .It not some thing you expect from a company like reliance.That what i asked the senior people, they could not give me any answer .Pls check your records of 16th mid noon as to how many times did i called reliance. They would cut the line .Not once did reliance called to clear my doubts.( I hv the names of all the people i spoke to on 16th & today ) I want my money of rs 175 + 78 returned bk immediately & let my connection carry on till 21st july. I am extremely disappointed & sadden by this whole this & my belief in reliance has really shaken. Would await for your reply. Best Regds. Devendar.

I bought AOC LED 39" on[protected] from Reliance Digital Vashi, navi mumbai. After around one month picture got lost. Then technician come to home and told me need to change panel and he send LED to reliance service center. Mr. Manoj ([protected]) told me to wait for 1 week company will give you replacement and yesterday on[protected]after around 1 and half month) they gives me New product as replacement.I check product manufacture date it was Feb 2013. i Call to Mr. Manoj he told accept that TV its new product not old product, dont go on box. So i accept that LED TV buy When technician came to install that NEW AOC LED TV we found that was not new TV that was old TV and had scratch on back, with full of dust, remote also had dust and no manual in that box.. This kind of service provide my Reliance Digital Vashi. I need my product in 2 days.

Dear Sir /Mam, I am a consumer of Reliance Digital TV. And I want to tell you that my set top box isn't reading my Card it's no. is[protected]. I have complained for it earlier but they said that your agent will come and will change the card. But none of your agent has arrived my home yet. Please check where the problem is. My request no. is 22257112 I have an ID in rediffmail as '[protected]@rediffmail.com' please message on that ID.

In chrompet reliance digital ---- they are doing fake marketting. I went for purchasing Nokia-xl . At that time i didnt know that, this mobile will not support watsup. But that sales man said it will support all applications including watsup and all. I believed and done purhcase. After i bought, i tried to install watsup application. i was not supporting. I asked them, they said it will be updated by this month end they said. i checked in internet. After that only i came to know this mobile will not support watsup. These peoples are doing fake marketting for the money sake. Damaging their company name.

sales representative who don't know any thing about the product Their sales Representative are complete . I buy pure it ultima water purifier 2 days ( date : 12 July 2014) ago from reliance digital, ambiance mall, vasant kunj, Delhi. today ( 14 July 2014) the technician come to install the RO and says that water psi is low so he has to install a motor to increase the water psi, now the automatic RO is converted to semi-automatic RO as I have to off/on the motor. If their sales Representative has update us on the Water Psi issue we could have purchase non electric Water purifier. I am going to sell this crap on Olx and will never suggest any one to buy any good from From reliance digital, Ambience Mall, vasant kunj, delhi.

I had purchased Nokia Lumia 920-Black Mobile Phone From Reliance Digital ( Bill Name : Reliance Retail Limited) 1st Floor, Maxus Mall, Bhayandar West, Thane Dated on 12.01.2014 Bill Amount Rs. 28541.26 with 1 Year Manufacturing Warranty from Nokia and Additional 2 Years Warranty Cover from Reliance Worth Rs. 2588.00). On the Date of 09.07.2014 My Phone got hang up and touch-screen not responding, I restart the phone but its not work for me, So I walk to reliance digital store and told about the problem, gentleman told me that the phone is under 1year manufacturing warranty period so suggest me to go to Nokia Services Center ( At a time of buying they told me that the entire responsibility is cover by them ). I walk out to Nokia Service Center Mira Road, Thane. When the Nokia People Check the Warranty Period in the system My phone is out of warranty the year warranty period has expired on 1.04.2014. They told me after seeing they need the purchasing receipt bill from reliance store to modified and cross check the warranty period. I rush to reliance store and they guys are just been irresponsible . and not even listening my query just pushing me to go nokia center, Even after I have actual bill of Receipt+Additional Warranty Cover they just hands off, they are refuse to give the purchasing note that note that they are selling the out of warranty products not a genuine branded product. after Paying extra amount of money there is just useless. The Cash Person and the Sale person name Ravi Samaru (+91 [protected]) Not even receiving my phone now. they just take and put my phone into the drawer. The Moral of the situation is Reliance Sold me the Expired (Out of warranty) Non Genuine Products with Additional Sort of So Called warranty ( on Additional Cost). I need urgent Attention to my query and solved this issue as soon as possible

To whom so ever it may concern:
I have purchased reconnect electric rice cooker on 14/02/2014 around 5.40pm at reliance digital store-Chromepet.
Fault been noticed on 3rd day from date of purchase and reported to authorized service center on the same day.From then the same problem arised for three times and reported the same.

Problem Noted:
First time- Power supply not taken by the instrument
Second time- Severe Shock from the instrument
Third time-coil burnt.

Very Very poor service from the service engineer's. so pls depute experienced service engineer's to rectify the fault or otherwise a replacement has to be made with new one.. an immediate action is required.

for further information contact:
Mail ID:[protected]@gmail.com

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I bought Reliance LED 39" TV with 2 Yr extended warranty. As the screen got damaged for which i logged a complaint on 6th May'14. One of the technician (Ranjeet) visited & told that the cost of the screen will be approx15-18K for which i asked them to replace it. No one contacted me after 4 days i again called them & i was told that the senior technician would visit for further inspection for which i agreed. Later another engineer Mr. Junaid Malik came & checked the TV & advised the same but told that the cost of the screen will be approx 28-30 K, this came as a surprise to me & also asked to submit the amount first after which the screen would be changed as they need to order it as it was not available. At the same time i was told rather than going for Reliance TV he will get me in contact with some other Shopkeeper who will offer me other product as this TV was not available & it is better to go for other product rather than reliance... I was shocked to hear this & told him to send me an estimate over the mail as i would like to go with this TV only. He gave me the contact number of his supervisor Ms Deepa who again asked me to submit the amount first & then they will check whether the product is in stock or not. They even told me that if i want reliance TV only then they can offer me the next model as this is not available. i agreed to it but unfortunately it has been 2 months no one has contacted me & neither answering the calls. I am still not sure what is the actual cost of the panel as the total cost of the TV is 32 K & the panel they are offering at 28-30 K which is actually surprising. Also why should i pay the amount in advance when the product is not available. This is really surprising that people working for reliance are marketing products for other company. i would suggest not to buy reliance TV only for its pathetic service If required i can provide the contact number for the above so called employees of reliance &amp; the recordings as well Regards Puneet Vahi |

Dear Sir, I have purchased a HP Laptop from Reliance Digital Store on Dated 21.6.2014 vide Invoice No. mentioned above on a payment of Rs 43, 624.00. Before purchase I have specifically asked whether the same model is compatible with I phone as I have to use internet through personal hotspot.I was conveyed a big YES. When asked to check, the Laptop was switched on and off saying everything is fine. When I came home and check...

Immediate Action Required. This is Ramesh from Chennai. I am a Regular Reliance Digital Customer.I have given Reliance Tab for service to Reliance Keelkattalai store on 10th June to repair my newly bought RECONNECT TAB and i did nt get the product in good condition tday.If you do not have PROPER OR SUFFICIENT SERVICE PARTS for your OWN PRODUCTS never or ever sell in market.I SERIOUSLY raise this complaint to SENIOR CONTROLLERS OR OFFICERS.I WILL NEVER OR EVER RECOMMAND ANY RELIANCE PEODUCT TO ANYONE... -Ramesh P[protected]

Hi I had been to reliance digital store in Marathahalli branch to purchase a samsung TV and the sales man changed my mind to buy a LG TV and he promised me to deliver the TV in 10 days and its almost 3 weeks now and the TV is not delivered and he says everyday .. Tomorrow.. Tomorrow Loan also processed and EMI is also going to start ... without a TV ... He does not take the call also ... Pl do not give false commitment to customers...