Reliance Digital Complaints & Reviews

I bought a new HP laptop (HP15-d004TU) product serial No. 5CB4052SJN on 8 September 2014 for Rs.35990. from """"Reliance Retail Limited, Shop No 21, 1st Floor, VIVA Collage Mall, Near Haveli Restaurant, GT Road, Pragpur, Jalandhar, Punjab"""". The product configuration mentions that it has 4 GB RAM. . When I get it checked at home the next day, It showed only 2GB. And I did' nt know How to check it, Since I am not that familiar with Computers I went to store again and told them about the issue. The person there said The slot is opened and one RAM chip is removed from here. He told me that you should have checked it at the time of buying. The he started misbehaving with me. If you think practically Is it possible for everybody to check each and everything at the time of buying itself since everything is mentioned on the box. As I am spending an amount of Rs. 36000 and the salesman misbehaves accusing the customer that You yourself has removed the RAM chip. This is where the matter of trust comes. We trust brands for ease of buying and customer service But when the service people over there start cheating us then How can u expect your costumers to trust you. Since I have trusted reliance till now. But Now I am left with a feeling of being cheated. I am very disappointed and I will take the issue to highest concern if not solved here. I hope u will fix it here so that I do not need to complain to consumer court. The salesman who sold me the laptop has saleman ID: 60139064 Regards: Nitish Kumar [protected] [protected]

Let me start with a sincere apology that i am a customer of Resq as you and me very well know that the company doesn't rescue the user at the time of need. My story is as old as Year 2013 when i bought you esteemed non functional, non existent service and my bad luck shined the same year when my TV started giving me trouble and sought company's help with full confidence(Your sales pitch is pretty good, wish you had invested something in the execution department as well). Below are the requests that i have logged in this year alone for the only trouble that i reported and you would be pretty pleased to know that even after logging 7 requests for the same issue, things are as bad if not worse as they were originally. The requests and the dates are : Request Number Request Date [protected] 12-Mar-14 [protected] 10-Mar-14 [protected] 07-May-14 [protected] 20-Jun-14 [protected] 06-Aug-14 [protected] 29-Aug-14 [protected] Don't remember the date These are just the requests from current year. The customer care center in question is the Sector 63, Noida, UP. You can get my details from the mobile number in my signature. Now i am at a stage where i will for sure take the legal route to make you feel the pain that i have felt. I am a computer professional so you can be rest assured that i will do my best to put the issue across in every forum possible over the internet (not as if their aren't many already) so at least some people could be saved of this agony. Waiting(in vain as usual) for your reply ..

Let me start with a sincere apology that i am a customer of Resq as you and me very well know that the company doesn't rescue the user at the time of need. My story is as old as Year 2013 when i bought you esteemed non functional, non existent service and my bad luck shined the same year when my TV started giving me trouble and sought company's help with full confidence(Your sales pitch is pretty good, wish you had invested something in the execution department as well). Below are the requests that i have logged in this year alone for the only trouble that i reported and you would be pretty pleased to know that even after logging 7 requests for the same issue, things are as bad if not worse as they were originally. The requests and the dates are : Request Number Request Date [protected] 12-Mar-14 [protected] 10-Mar-14 [protected] 07-May-14 [protected] 20-Jun-14 [protected] 06-Aug-14 [protected] 29-Aug-14 [protected] Don't remember the date These are just the requests from current year. The customer care center in question is the Sector 63, Noida, UP. You can get my details from the mobile number in my signature. Now i am at a stage where i will for sure take the legal route to make you feel the pain that i have felt. Since i cant be as brazen as your careless and carefree technicians and their team lead who never answers any queries, will wait till Wednesday end of the day before filing the case in consumer court(not a big deal for you but i will try my best). I am a computer professional so you can be rest assured that i will do my best to put the issue across in every forum possible over the internet (not as if their aren't many already) so at least some people could be saved of this agony. Waiting(in vain as usual) for your reply ..

On Sunday(7th September 2014) I have purchased a new HTC Desire 310 from Reliance Digital store in The Great India Place Mall, Noida. On Tuesday, the device got hanged and on wednesday morning(today, 10th September 2014) found that the display on the screen was not at all visible. The store has sold a defective or a duplicate piece and made a fool of me as a customer. Also, There is negligience of the fact that the reliance digital is offering Customer Satisfaction. I want the product to be replaced or full amount of money to be refunded. Thanks, Priya Mathur [protected]

I had purchased washing machine whirlpool and air condition of re connect 10months beforeThe washing machine is being repaired by whirlpool for 4times and still There is problem the machine has the same complaint again and again And the air condition I had given reliance digital extra money for service pack For two years and till today I have not got it serviced for a single time

My set top box of Big tv connection is down and is to be replacd, The complaint has been registered with your customer service on phone at least 5 to 6 times and through E mail at least 4 times. What else do i need to do get my problem resolved. My Smart number is[protected] and my complaint number is Service Request ID:[protected]Service. thanking you.

Hi my self CHINNA DORE I Purchased 32" AOC LED TV from RELIANCE DIGITAL EXPRESS BM HABITAT MALL JAYALAKSHMI PURAM MYSORE KARNATAKA. Our Problem is when I am switched on LED TV 5 to 10 minuets its worked after 10 minuets DISPLAY is not working means Sound is coming but No display on screen, I purchased this LED TV August 15th 2014, installation completed on August 18th 2014, am facing this problem 21st august 2014 itself am using this product only 3 days. Next am registered the compliant 23rd August after 8 days 1 Engineer ( is name MOHAN) visited and he said I send to mail for AOC customer service center and AOC Brand Engineer visit your home and solve this problem. Am waiting up to September 2nd 2014 nobody was not come finally am went to RELIANCE DIGITAL EXPRESS BM HABITAT MALL JAYALAKSHMI PURAM MYSORE KARNATAKA and hand over to product, but still not getting response from RELIANCE DIGITAL EXPRESS. When am calling every time telling wait for call from our side but no call receives almost 20 days completed but problem is not solved Please this is my humble request please solve this problem AS SOON AS POSSIBLE

Hi, i have purchased a 48 inch Samsung LED TV on 30 Aug 14 from Infinity Malad store. I am still awaiting the installation of the product even after 1 week of purchase.There are no updates from the store and i need to followup with them on daily basis. I have been given false update everytime.This kind of service is not expected after spending 80k. Looking at this experiance i would not be purchasing anymore products from your store in future. Invoice no:U01100MH1999PLC120563 Bharat

Dear sir,
I had bought one 32LN571B model smart tv from your rourkela store on 17th
Aug. 2014 but after wall mounting the tv, i noticed that the bracket
was protruding approx. 1.5inch outside the tv border as you can see in
the attached file photo which is looking very odd. On contacting the
local store they told me that the bracket fitted is of 40inch tv &
hence it is protruding out . They also informed me that same size bracket
is being supplied to them for both the tv's. After visit of my local
service centre people they informed me that instead of 12no.
bracket(meant for 32inch tv) 15no. bracket was fitted & hence it is
bigger in size. Kindly solve my issue at the earliest &
oblige.Regards, M.K.Singhw

I have been using the Big tv DTh . for relocation i had paid 350 Rs and 170 for regional pack . Our network has lost from last 6 days. We called every day in customer care service for solving this problem They always told me that our technician will come & solve this problem but till date the technician had not come to my place. Reliance Big Tv Card No.[protected] Regds, Sachin Kale

My Consumer No is[protected],

As advised by the customer care person i had recharged Rs 350/- to reinstall the Dish.
The service person came and fixed the Dish & broked our DVD / Switch board everything.
Finally we could not able to view any channels.

dear sir i have been giving false comittment for instalation from 4 days i had lodged the compliant 4 days ago and there is no one turned everyday they call me but no one has turned in for insataltion only false comittment i think the boys are not serious the entire staff is fooling the customers pls do the needfull regards rony anthony

Hi, Myself Someshwar Chatterjee from Kolkata (West Bengal), I have been a customer of Reliance Digital for more than 2 yrs. This complain is regarding the service you have given through RESQ plan for my Samsung Air Conditioner. Details: Model No: AS-122UG Serial No: E145PPIC302789W Please read each line of my mail the only you can understand what am I going through. I have purchased this AC on 18/05/12 from Reliance Digital Retail Ltd Vishnu Enclave 229, NSC Bose Road Kolkata-700047 After 1.5 years the AC started creating problem i.e. it was not cooling properly, so I launched a complain to the Reliance Digital Store (above address) since I had a RESQ plan for the same. First time the technician came did some servicing and told me there is some shortage of GAS for that reason the cooling problem was arising. I agreed, they came on the next day refilled the GAS and gone. After 3 months again the same problem arised again, it was not cooling as desired, again I launched a complain, its the second time they came refilled and went away. I told them please see if there is any other problem like leakage or anything, but didn't bother to listen me told me that there was a nut valve loose in the outdoor fan which was causing the issue, which they have tightened and it will not happen again. After five or six months the same thing happened and they did the same thing. I told them repeatedly to check for the leak is at any other place because I was sure that time. Now you see this was the third time they did the refilling and went way. This time it was beyond my tolerance I personally went to the showroom (above address) branch from where I purchased the same, I explained in detail what was going till then, how every time refilling the GAS each time after three four months. After that showroom people sent a technician on the next day. He (technician) came opened the few parts of the AC and told me that there was a leakage in the some field coil or something I don't the exact term. This was the first time I found someone looking it carefully. He told me they have to do some welding so he has to take the indoor unit to the service center and it will take more than a week to return it back. I told him repeatedly as it was under RESQ plan please replace the desired things inside to make it work perfectly. But all my saying were in vain first of all they took one month to return my AC that is I got this June and again now again I switched on the AC its not cooling again . Now you tell me what should I do? Is this the way of service you give your service to customers???? simply nothing but harassing them. Such a shame!!! Form now on i would not suggest anyone to buy anything from Reliance Digital . Please do what you can do... I want a replacement of the thing that has been damaged as it is under RESQ plan, I will not accept welding or any other thing that will give a temporary solution. This time my Call No is [protected] and reference No is[protected] to be specific. I hope after reading this mail it will open your eyes, and I will get a satisfactory service from your end. Regards Someshwar Chatterjee. Mob No: [protected]

I purchased Bosch Washing From Reliance Digital. They charged me Extra for AMC for 3 years .The actual warranty for Provided for Bosch company is 2 years. When i contacted Bosch service center they replied they don't have such tie ups. Reliance digital doesn't have skill set or authorization to provide service. I am attaching bills for referebce. Please provide us your help on this. Thanks Naveen

Hi i had a very bad experiences with your store in borivali. the product price is more than MRP of laptop and after purchasing the laptop i have to follow up with store for bill from 21/07/14 i purshace on name of c world umbrella mart AND laptop i also not working properly.-- hope i will get revert back asap.

Dear Sir I would like to share our worst experience of purchasing couple of consumer products from Reliance Digital at Inorbit mall, Madhapur Hyderabad and take your Organisation help in getting suitable compensation for the delay, humiliation and mental agony faced in this entire process. On 10th August 2014 Sunday I made a visit to Reliance Digital at the above address as it was near to our residence and enquired about AC and wet grinder. I met one of the representative Altaf and handed over a Banker’s cheque for Rs 29000 plus made a credit card payment for Rs 3000 totalling Rs 32000 towards LG window 1ton a/c and Ultra 1.25Ltr wet grinder. He has promised me that it would take 3 days to deliver the material as the DD has to go for clearing and I accepted and went on good faith. When I enquired after 5 days the stores guys were telling me that the confirmation for receipt of payment into their a/c has to come from their Mumbai office and it has not come to them by then. When I took this case with their commercial section they told me that DD got realized and they had already informed the stores to deliver the material on 3rd day. There itself I could sense lot of lack of coordination between different teams in this company. When I told this fact on 4th day and for next continuous 6 days I had been following with Altaf and his different managers about delivery and to my utter surprise everyone was avoiding my call they started telling every day that material would get delivered anytime. This was happening for 6 to 7 days and each time either they were bluffing and not have any courtesy to keep me updated on what is happening and why the material is not getting delivered The irony of whole thing is everybody who picked the call used to give some reason for the delay and after some time the moment they noticed my cell number they started avoiding my calls. I had to make calls from some other instrument to reach them. These are all totally not warranted having paid full amount and begging each day in front of the stores persona asking for details. Finally somehow I got their Superior number and he has also taken it very lightly and saying he will look into and sort out. It gave me the impression that this guy is not aware of what is happening in this store and they are all designated as Stores controller. It is pity and not sure how this company is still attracting customer and not sure how many people like me are silently suffering with these bunch of jokers. Yesterday after much push I got the wet grinder der at 10’o clock in the night and installed a/c at 9pm and the reason I was told for the delay is simple- their ware house is too far. Even if they procure from their Pune or Mumbai warehouse It would have come in 1 day as against 10 sweet days they took to deliver and in the whole episode they betrayed a common man like me and made to keep guessing every 15mts what is happening with this company I would have made easily Rs 5 to 6 lakhs purchases from all shops towards consumer durables over these years but this is the worst experience I ever had in my life with a so called reputed company. I bought this a/c for my tenant and each day I was humiliated by my tenant for the delay in installation of a/c and they started ridiculing at me that I have not taken this case strongly with Reliance and taken them into pieces by filing a police complaint. In the whole process I’d have made at least 1000 phone calls every 15 mts and two personal visits and totally surprised how a company like this have a worst team in selling consumer durables with such a low service level attitude. None of these days they had the courtesy to call me and update what was really happening and why no one could control and put a full stop to my agony. For the calls I have made and mental agony I have undergone I want suitable compensation from reliance and thru this forum I would like your good office to take up this case and provide justice to a common consumer like me. This will only bring some faith in these type of forums. Also I want Reliance to go into the depth of the issue on what really happened and why I was asked to wait for 10 days and ensure such instances are not repeated to any other consumer I give below complete bill details and scan the copy for your records Hope to get a favourable response from your end and thanks in advance for all the support Thanks Parasuraman Hyderabad Contact No #[protected]

Hi, I purchased a brand new Samsung note 3 Neo phone just a week ago from Reliance Digital Express store, RajNagar, Ghaziabad. Since the day i got this, I am getting several issues that one can never expect from a reputed brand name like Samsung! Below, I am listing the BIG ISSUE that I am facing from this so called Samsung Note 3 Neo: There is no IMEI number present in this new phone due to which no call was able to place. This problem stands from day I purchased it. For the resolution of the same, I went to Reliance Digital, Rajnagar. As a resolution they updated an IMEI number to their (or Samsung) database (with a surety that the problem will not occur in future). But the resolution provided by you, worked for only 2-3 days, then-after again same issue stands in front of me. Today, just after a one week of purchase, I am a brand new samsung Note 3 neo owner, by which I can not make any call, also can not use other phone features (due to missing IMEI number). I was on my family holidays and was out of touch with my loved ones due to your stupid phone issue!! You can't imagine, how big problems you had added to my life by selling this defected piece to me. I never expect this from such a reputed brand Reliance!! What the hell is this??? I need my money back.. Get your faulty piece back right now!! -- Thanks Divya Kaura Mobile: 0-[protected]/0-[protected]

I have recharged 250/- before 5 days but I m getting error 200. And I called 3-4 times to customer care[protected]. But every executive ask you problem solve in 30-60 minutes. But they didn't register my complaint and asked we have transfer Ur call to senior executive but after hold 15 min they disconnect the call.

Sir, i have put a complaint that my setup box was failed in the month of July 2014. The same was returned to local dealer, but till date i have not received any replacement. Kindly arrange replacement immediately as there is no TV programms in my house since one month. GANGADHAR ID No.[protected] complaint No.[protected] Cell NO.[protected]

I have purchased reconnect washing machine on 27/10/2012, model7 kg rhwtg-7001 from reliance digital stores, panchawati, ahmedabad.In less then two years full metal body is full of rust, metal body must be replaced immediately.We have also purchased resq care plan at that time for anthor 2 years.My email address is [protected]@yahoo.Co.In my mobile no is [protected].