Reliance Digital Complaints & Reviews

Dear Sir /Mam, I am a consumer of Reliance Digital TV. And I want to tell you that my set top box isn't reading my Card it's no. is[protected]. I have complained for it earlier but they said that your agent will come and will change the card. But none of your agent has arrived my home yet. Please check where the problem is. My request no. is 22257112 I have an ID in rediffmail as '[protected]@rediffmail.com' please message on that ID.

In chrompet reliance digital ---- they are doing fake marketting. I went for purchasing Nokia-xl . At that time i didnt know that, this mobile will not support watsup. But that sales man said it will support all applications including watsup and all. I believed and done purhcase. After i bought, i tried to install watsup application. i was not supporting. I asked them, they said it will be updated by this month end they said. i checked in internet. After that only i came to know this mobile will not support watsup. These peoples are doing fake marketting for the money sake. Damaging their company name.

sales representative who don't know any thing about the product Their sales Representative are complete . I buy pure it ultima water purifier 2 days ( date : 12 July 2014) ago from reliance digital, ambiance mall, vasant kunj, Delhi. today ( 14 July 2014) the technician come to install the RO and says that water psi is low so he has to install a motor to increase the water psi, now the automatic RO is converted to semi-automatic RO as I have to off/on the motor. If their sales Representative has update us on the Water Psi issue we could have purchase non electric Water purifier. I am going to sell this crap on Olx and will never suggest any one to buy any good from From reliance digital, Ambience Mall, vasant kunj, delhi.

I had purchased Nokia Lumia 920-Black Mobile Phone From Reliance Digital ( Bill Name : Reliance Retail Limited) 1st Floor, Maxus Mall, Bhayandar West, Thane Dated on 12.01.2014 Bill Amount Rs. 28541.26 with 1 Year Manufacturing Warranty from Nokia and Additional 2 Years Warranty Cover from Reliance Worth Rs. 2588.00). On the Date of 09.07.2014 My Phone got hang up and touch-screen not responding, I restart the phone but its not work for me, So I walk to reliance digital store and told about the problem, gentleman told me that the phone is under 1year manufacturing warranty period so suggest me to go to Nokia Services Center ( At a time of buying they told me that the entire responsibility is cover by them ). I walk out to Nokia Service Center Mira Road, Thane. When the Nokia People Check the Warranty Period in the system My phone is out of warranty the year warranty period has expired on 1.04.2014. They told me after seeing they need the purchasing receipt bill from reliance store to modified and cross check the warranty period. I rush to reliance store and they guys are just been irresponsible . and not even listening my query just pushing me to go nokia center, Even after I have actual bill of Receipt+Additional Warranty Cover they just hands off, they are refuse to give the purchasing note that note that they are selling the out of warranty products not a genuine branded product. after Paying extra amount of money there is just useless. The Cash Person and the Sale person name Ravi Samaru (+91 [protected]) Not even receiving my phone now. they just take and put my phone into the drawer. The Moral of the situation is Reliance Sold me the Expired (Out of warranty) Non Genuine Products with Additional Sort of So Called warranty ( on Additional Cost). I need urgent Attention to my query and solved this issue as soon as possible

To whom so ever it may concern:
I have purchased reconnect electric rice cooker on 14/02/2014 around 5.40pm at reliance digital store-Chromepet.
Fault been noticed on 3rd day from date of purchase and reported to authorized service center on the same day.From then the same problem arised for three times and reported the same.

Problem Noted:
First time- Power supply not taken by the instrument
Second time- Severe Shock from the instrument
Third time-coil burnt.

Very Very poor service from the service engineer's. so pls depute experienced service engineer's to rectify the fault or otherwise a replacement has to be made with new one.. an immediate action is required.

for further information contact:
Mail ID:[protected]@gmail.com

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I bought Reliance LED 39" TV with 2 Yr extended warranty. As the screen got damaged for which i logged a complaint on 6th May'14. One of the technician (Ranjeet) visited & told that the cost of the screen will be approx15-18K for which i asked them to replace it. No one contacted me after 4 days i again called them & i was told that the senior technician would visit for further inspection for which i agreed. Later another engineer Mr. Junaid Malik came & checked the TV & advised the same but told that the cost of the screen will be approx 28-30 K, this came as a surprise to me & also asked to submit the amount first after which the screen would be changed as they need to order it as it was not available. At the same time i was told rather than going for Reliance TV he will get me in contact with some other Shopkeeper who will offer me other product as this TV was not available & it is better to go for other product rather than reliance... I was shocked to hear this & told him to send me an estimate over the mail as i would like to go with this TV only. He gave me the contact number of his supervisor Ms Deepa who again asked me to submit the amount first & then they will check whether the product is in stock or not. They even told me that if i want reliance TV only then they can offer me the next model as this is not available. i agreed to it but unfortunately it has been 2 months no one has contacted me & neither answering the calls. I am still not sure what is the actual cost of the panel as the total cost of the TV is 32 K & the panel they are offering at 28-30 K which is actually surprising. Also why should i pay the amount in advance when the product is not available. This is really surprising that people working for reliance are marketing products for other company. i would suggest not to buy reliance TV only for its pathetic service If required i can provide the contact number for the above so called employees of reliance &amp; the recordings as well Regards Puneet Vahi |

Dear Sir, I have purchased a HP Laptop from Reliance Digital Store on Dated 21.6.2014 vide Invoice No. mentioned above on a payment of Rs 43, 624.00. Before purchase I have specifically asked whether the same model is compatible with I phone as I have to use internet through personal hotspot.I was conveyed a big YES. When asked to check, the Laptop was switched on and off saying everything is fine. When I came home and check...

Immediate Action Required. This is Ramesh from Chennai. I am a Regular Reliance Digital Customer.I have given Reliance Tab for service to Reliance Keelkattalai store on 10th June to repair my newly bought RECONNECT TAB and i did nt get the product in good condition tday.If you do not have PROPER OR SUFFICIENT SERVICE PARTS for your OWN PRODUCTS never or ever sell in market.I SERIOUSLY raise this complaint to SENIOR CONTROLLERS OR OFFICERS.I WILL NEVER OR EVER RECOMMAND ANY RELIANCE PEODUCT TO ANYONE... -Ramesh P[protected]

Hi I had been to reliance digital store in Marathahalli branch to purchase a samsung TV and the sales man changed my mind to buy a LG TV and he promised me to deliver the TV in 10 days and its almost 3 weeks now and the TV is not delivered and he says everyday .. Tomorrow.. Tomorrow Loan also processed and EMI is also going to start ... without a TV ... He does not take the call also ... Pl do not give false commitment to customers...

Dear sir,

Last one month we will call to Big TV and send lot of mail our Big tv no signal received we will call toll free number but no one take call all time operater is busy in recorder voice telling . Please return our amount to transfer our account details as below we have not satisfied you BIG TV no complaints accept last 30 days we have not seen please action this complaint and help.

D.Arulprakash - [protected]
Smart card :[protected]
Big TV HD

EAN No[protected] Copun No-555444 Sales Man I.D.[protected] Services Manager Name :- Mr Chetan Bill No-C3888#8 DT 25.01.2014 S8944 R012 I wish to inform you that i have purchase one A.C from your Reliance Retails Pilibhit By pass Bareilly Dt. 25.01.2014.I With regards to the non functioning of my AC, i rang to the servicing centre of RELIANCE DIGITAL on 25th April- 2014.After multiple calls and physical complaints at the Reliance mall dt 18.05.2014, finally one mechanics arrived at on 20th May'2014 .They said that there may be PVC problem and so they took the outdoor unit with them to the service centre. Till today i.e 25th June'14, despite my continuous phone and physical reminders am yet to get my outdoor unit or correct my AC.It is really pathetic that my family had to sweat it out without AC in this hot grueling summer. Till today also i am keeping my fingers crossed and my family is depending on the mercy of RELIANCE DIGITAL.In fact i would like to inform the fellow consumers not to fall prey to the lucrative traps by RELIANCE DIGITALS and buy appliances for which they will repent in due course.

Hello Sir, I had purchased a Dish TV setup box in Nov. Due to some problem we could not recharge & planning for return. i have received call from Reliance. He was asking for recharging. i had request to return it if possible. He told me that ok. Our authorised person will take it and your money will be return within 20 days. He has given one slip with his sign the no of Daxaben Cell no-[protected] which was not working. i would request to take it seriously and return my money as earliest or return my setup box. Smart Card No[protected] STB No., SHWSTC[protected] Mumtaz Shaikh Cell No. [protected]

The worst service one could ever encounter I found is by 'Reliance Digital'. (Complaint no. [protected] on Reliance digital customer care no. [protected] on 5th June 2014) A refrigerator which is stops working a day and when a complaint is filed in the customer care center they send you a technician in 24 hrs for a check up. The technician who is totally incapable of dealing with the issue and is not able to identify the fault and makes a bogus fault complaint. After 3 days another technician comes and tells that the fault is something else and again makes a different fault case for the refrigerator. The Faulty component is taken by the second technician for replacement or repair. But then everything gets freezed, the technician, the service center, the service coordinator, customer care center...and the showroom ( Fun City Aggarwal Mall, CBD Shahdara, Delhi - 110032) from where from I purchased the refrigerator. Its been 13 days since the complaint is filed and yet no response from them. In hot summer when your refrigerator stops working situation at becomes so critical and it worsens when you have bought the product from 'Reliance digital' Astonishingly Poor, Lazy, Unresponsive, Pathetic and I would say the worst ever after service experience I ever felt in my life. Do not ever buy Annything from Reliance Digital or else You will have to suffer.

Hi, My set top box is not working for past few days, I tried calling their customer care number multiple times. Every time, their operator just doesnt respond even after 1 hour of waiting. Tired of calling and listening to that pathetic reliance tune for hours, it feels like not watching tv at all. Reliance digital really sucks at service.

We bought 42" led TV and Sony home Theatre from RelaiNCe Digital. On our first Installation The mechanic Only Installed The TV But didn't Connected Home theatre to The TV As we Wanted. We Complained 3 Times to the Store but They Are ignoring Us.

customer name-bani ghosh we had purchased this emergency from your lake mall outlet, kolkata last week. I will keep it short. my mother in law was presented his emergency light by us on 5th june'2014, unfortunately the light didnt work, hence we suggested to exchange with them. my in-law a senior citizen had lost the bill and hence was not carrying the same to the store.Although we know bills are generated with duplicate, the store individuals didnt bother to help. I had also purchased a psp for my son before I left to bangalore.my In-law was haressed for 2 hrs and still the emergency lamp was not changed and she was asked to come back after 2 days. what kind of outlet do you run? what kind of treatment you give to senior citizen? i want a call and a apology letter from you to reach me tomorow on my email chaudhury.[protected]@yahoo.com, mobile-[protected] regards arnab

I have purchased Aqua Sure (RO+UV) water purifier on 26th May. Technician install on 29th May at the time installation some parts are missing after 2 days again installed. Once complete installation only 1 glass water filter and near about 20 Liter water waste. Again I have complained Reliance store and Help line no. Technician visited and checked Part are failure. Means every time call Reliance store and help line no, they are only commited, not providing service after selling. I am facing issue at the time of purchasing. Means they are selling open product and part are failure/missing. on call Every time they behave as unknown. We don't know your issue and they told within 48 hrs our technician will replace the purifier. But technician not coming at my place Now I have decided, till tomorrow they does not replace the purifier. i am throw out the purifier in Reliance store and better go to consumer court. I am suggesting everyone, don't buy anything from Reliance Digital /Store. This type of issue happened with me 2nd time.

Hello,

We have purchased Reconnect RPTPBO at Reliance Digital Kothapet, From day 1 there was a problem with charging port.
Day 2 i went to Reliance Digital showroom to ask replacement with new Tab they refused & Taken 40 mins to set the charging port.
after a week again there was same problem this time they have taken 10 Days & Gave back the same Tab ...in the mean while i missed my personal calls for Ten days it was harassment for me Really.
Again now the Tab is not working with some software problem. They asked me 2 come back after 1 week which is ridiculous.

Loyality Card :[protected]
Customer Name: M.Vedavyas
Tab : Reconnect RPTPBO, EAN# :[protected]
Product Serial Num : [protected]
EAN# 2025
Date of Purchase : 21st March 2014.
Problem WEF : 21st March 2014
Reported to Outlet 22nd March 2014.
No Proper Responce from Outlet.

Regards,
M.Vedavyas,
[protected]
Hyderabad.

Dear sir, I had purchased Reconnect Tab model no. 704 on 13-Jan-14 at reliance digital, korum mall, Thane. On 6-April-2014 I had given it for repaired at orian business park, Thane for replacement of damaged screen.Job sheet no. [protected]. Mr.Patiram/Mr.Aswinikumar told me that repairing required 15-20 days because part will come from Banglore. After lot of follow ups with Mr.Patiram I came to know that wrong part came from banglore & will required another 15 days. After lots of follow up with Mr.Prashant I had received my TAB on 10-May-14 but found that front camera is not working.Also service centre team don't know how to put screen saver correctly.So again it was sent to service centre for repairing. After lots of follow up with Mr.Prashant I had received TAB but again found that front speaker is not working & this time also service team had not put screen saver correctly.So again it was sent to service centre for repairing. After lots of follow up with Mr.Prashant I had received TAB but again found that ear phone jack output is not working & this time also service team had not put screen saver correctly.So again it was sent to service centre for repairing. Very bad & casual service by Mr.Patiram, Mr.Ashwinikumar, Mr.Prashant & service team. At the time of selling Mr.Suhas has promised that they will attend & solve service problem within 7 days. Now it is more than 2 months passed away but till date I didn't received my TAB. I am very much tired of vising of your stores & follow ups with your dump peoples. Request you to give me new TAB instead of repaired one. Regards Ravi sadavarte [protected] [protected]@rediffmail.com

Dear Sir, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Still waiting for the receipt (ofmy already paid Rs 4000). SLA OF RELIANCE DIGITALCUSTOMER SERVICE 1.Registering complaint- 05days 2.Complaints attended-10 days 3.Repairs &amp;installations-43 days 4.Submission of money receipt(although I had paid 4000 in the same day of repair)-6 days &amp; continuing Total-64 days and continuingfor a service. Waiting sir’s Regards Ahwan [protected] From: AhwanKumar Paikray Sent: Monday, June 02, 2014 2:51 PM To: '[protected]@resq.in'; '[protected]@ril.com'; 'Sbp bhu' Subject: RE: Pathetic servicing of air conditioners Dear Sir’s, At last the problem got fixedon 30th May’14 (Friday) i.e more than 40 days after my outdoor unitwas taken for repair but my woeful tale still continues. The concerned mechanicwho came for repair was paid Rs 4000 (as per his say) &amp; he (MrArjun)promised to deposit the receipt with me on 31st May’14.Howeveragain 4 days has passed &amp; I am yet to get my receipt against it. Hitherto Ihad paid Rs 2000 and got a receipt of Rs 1800. Now the time has again come towait patiently for the receipt against my pay of another Rs 4000. Even I rangto Mr Soumya (Service manager) today morning(2nd Jun’14) and stillthere are no traces of any receipts or phone calls. Hats up to your servicingdepartment. Regards Ahwan Kumar Paikray [protected] [protected] From: AhwanKumar Paikray Sent: Friday, May 30, 2014 10:00 AM To: '[protected]@resq.in'; '[protected]@ril.com'; 'Sbp bhu' Subject: RE: Pathetic servicing of air conditioners Dear Sir, In addition to my agony, yourservice manager Mr Soumya who had been playing hide and Seek with me since thelast one and half months with multiple dates rang me last night at 8.33 pm (29thMay’14) to send the persons for installing the AC at night hours. 1.Has your service personnel’sbeen trained to install the systems during the night hours violating theprivacy of the families ? 2. Has your service personnel’sbeen trained to install the systems during the night hours violating the noisedecibels prescribed by the police department ? 3. Has your service personnel’sbeen trained to install the systems during the night hours climbing abovemultiple floors of the building without any safe gadgets ? Sir, why are you doing allthese ? At least adhere to the principles and ethics of your company‘Reliance’ which is a force to reckon with. Please train your service managersto cultivate professionalism. Regards Ahwan Kumar Paikray [protected] From: AhwanKumar Paikray Sent: Thursday, May 29, 2014 6:07 PM To: 'Sbp bhu'; '[protected]@resq.in' Subject: RE: Pathetic servicing of air conditioners Dear Sir, The call is still not closed. Ihave never experienced such worst service in my life. More than 40 odd days haspassed by .Summer season has passed &amp; monsoons has already arrived. I justcan’t imagine how much loss I had to incur in due course? How can I getrelieved from the pains of harsh summer months which has inflicted heavydamage on my family and kid? Certainly your kind words cannot heal my painand agony. I can’t bear the brunt of thispain anymore. Please for god sake, install my air conditioner at the earliest. Regards Ahwan Kumar Paikray [protected] [protected] From: Sbp bhu [mailto:sbp.[protected]@resq.in] Sent: Wednesday, May 28, 2014 12:18 PM To: AhwanKumar Paikray Subject: Re: Pathetic servicing of air conditioners Dear Sir Sorry Sir Today we will Closed your Call Thanks&amp; Regards Soumya SBP-Bhubaneswar PhoneNo[protected] SMART SERVICES ISO[protected] Cirtified Company From: "AhwanKumarPaikray" &lt;AhwanKumar.[protected]@tatatel.co.in&gt; To: "sbp bhu" &lt;sbp.[protected]@resq.in&gt; Sent: Wednesday, May 28, 2014 11:21:30 AM Subject: Pathetic servicing of air conditioners Dear Sir, Withregards to the non functioning of my AC, i rang to the servicing centre ofRELIANCE DIGITAL on 1st April 2014.After multiple calls and physical complaintsat the Reliance mall, finally two mechanics arrived at my house on 18thApril'2014 .They said that there may be condenser problem and so they took theoutdoor unit with them to the service centre.They also took Rs 2000 as advanceand in return gave a receipt.Till today i.e 28thMay'14, despite my continuous phone and physical reminders, i am yet to get myoutdoor unit or correct my AC.It is really pathetic that my family had to sweatit out without AC in this hot gruelling summer.Till today also i am keeping myfingers crossed and my family is depending on the mercy of RELIANCEDIGITAL.Sir, I am a diehard fan of reliance digitals and I had bought umpteenproducts from it.I have sweared not to buy any electronic products from yourstores anymore and also would persuade my friends, colleagues and relatives notto buy any of your products. Sir, please tell me a date in which you will send back my outdoor unit and repair myAC . Regards AhwanKumar Paikray [protected] [protected]