[Resolved]  Reliance Digital — Complaint for misselling and request for replacement of my camera

Address:

249403

Dear team,
I have bought Nikon DSLR camera from your Haridwar outlet which is in Pentagon Mall Haridwar on 11/02/2016, with EAN#[protected].
Actually I want to buy Nikon P610 camera on date 11/02/2016, I told to your executive my need is 60x zoom and movable display screen, but your executive guide me to go for DSLR camera, I say ok, let me know features about DSLR camera, she give demo of sony dslr camera with movable display screen and says its 24x zoom with double seance(ie 48x zoom), and then I ask her I am interested only in Nikon, then she suggest that you go for Nikon D3200 model with same feature of sony dslr camera (i.e. movable display screen and says its 24x zoom with double seance). I said ok can you give me a demo of Nikon D3200, at that time she refused to give demo of Nikon D3200 camera and told me that it is a sealed pack box, when you buy this than only it can be opened and you get the demo.
Then I said ok, I am going for finance option with bajaj finance, I have paid ₹7048/- for 3 EMI and rest amount is on 12 EMI, on[protected]. Only I have given PAN card on 11/02/2016 and I said I will submit rest document on 12/02/2016.

Again I visited on 12/02/2016 evening for submitting rest documents to Bajaj finiace officer (Passport, Voter Id, Salary slip and cancelled cheque) and take the delivery of camera from desk. When I have told your executive that now the full payment is done than she opened the seal pack and just show me that how to click and shown me display screen. She has not shown me movable display screen and says its 24x zoom with double seance for which only she has suggested this camera to me . At that time I was also in hurry and not checked and have done faith in the words of your executive.

On 13 feb when I open the camera to use it first time, I saw there is no movable screen and less zooming.

As I was on vacation to Varanasi from 12 feb(night) to 18 feb. I was unable to report the issue in you store.

When I came back and went to your store On 19 feb and done the compliant for the issue, they have refuse to change product and when I asked to meet your store in-charge, the guy on front counter goes inside the cabin and said he is busy and not entertain to me or resolve my issue. Request you to please take this matter seriously and help me in replacement of my camera as misselling has been done by your employee who misguided me on the features of the camera which is clearly unethical with the brand like Reliance.

Expecting prompt response from your side.

Regards,