Reliance Digital — JIO CAF rejected for 2nd time no use for buying the phone

Address:

New Delhi, Delhi, 110049

Dear sir

This is in reference to LYF Flame 1 bought with JIO Unlimited Preview offer on 13-May-2016. Details of which are as follows:

Reliance Digital Xpress Store, M-34 GK, New Delhi [#8643 (POS: 101)]
Store Person: Tanveer ([protected]), Mr. Praveen, Mr. Pramod
Email ID: tapan.k.[protected]@ril.com

JIO Invite/Reference code: [protected]

It's been two days I'm continuously receiving SMS of CAF rejection. First on 10:24AM and Second on 8:53AM

The reason for the first rejection was given that the store forgot to tell me to sign on CAF application (DLP00417QB). Due to this mistake of the store person, I had reschedule my other programs and went to the store on[protected] at around 11:30AM and got another CAF filled up (DL004GHRA).
The store person (Mr. Praveen Pandey) this time promised that no further action would be required and that JIO will get activated by evening. On[protected], Mr. Pandey called me up at 5:55PM stating he had processed the application and that connection will be activated not today but tomorrow i.e.[protected].

However I again received an SMS of CAF rejection on 8:53PM. Upon calling up the store the person didn't gave any satisfactory stating servers are down and told me call back the next day on[protected]:30PM. I've even called up the JIO customer care but they stated they did not have any information regarding the registered number. Even querying AADHAR number and PAN gave him no result since according to him there exists no one in the database with such name; and told me to contact the store from where I purchased LYF phone.

I request you to escalate the issue and take necessary steps since even after sending and amount of almost ₹5500 I'm sitting with a phone as good as a paperweight as JIO services are not activate.

Sincerely

Hardik Nagar