[Resolved]  Reliance Digital — manufacturing defect product sold to me and not listening to complaints

Address:

Phoenix Market City, Viman Nagar, Pune, Pune, Maharashtra, 411014

I purchased a hitachi refrigerator from reliance digital on 24th jan-19. Within 1 month, 1 of the tray in the refrigerator got cracked automatically but we couldn't justify our self that automatically there could be any crack. But after 2-3 days, again another tray got ditto similar crack. Within a day or two, some unusual noises started coming from the back side (May be from compressor).

I immediately reported to reliance about the same because they are the partner of hitachi for service and maintenance related thing. A person came from their side and told that this is not covered under warranty. I debated that this is a manufacturing defect because within a month, both the tray cannot get cracked in a similar way. The truth is even if someone wants to break the tray willfully, still he/she wouldn't be able to do it in a very same way to both the trays.

The noise that is coming from the back side is very unusual (It comes very slowly that it cannot be recorded in the mobile) and also not very frequent. But if a child will hear or anyone who has phobia of noise, will get scared. The noise is like if someone's neck is getting squeezed.

Then, i escalated till the head of reliance service department and also to hitachi service centre.

2 times - different different person visited but not to of any result. They simply avoided.

This product costed me inr 46000 but i am cheated willfully by both reliance digital and hitachi