Reliance Digital Complaints & Reviews

Recently i went to nagarbhavi reliance digital in bangalore to purchase iphone 11 by exchanging my iphone xr, the staffs there told me that no stock available anywhere after checking for 128gb black model and i know it was a gimmick to show there is a demand.

The person who was in iphone and apple products section, may be mudassir or name starts from m, took my number and told that he will intimate once available within short time, i went to store on 12th october and till now no call or any intimation from his end, is this how so called desi brand works? Already reliance has a bad name for worst customer service and this is a add on to that.

Regards
Ganesh

I have purchased 4 lg airconditioner (2 no, s of 2 ton, 1.5 and 1 ton each) from reliance digital hsr layout store on 6th and 7th october. I have explicitly asked them to deliver all the product with one more samsung refrigerator before 17th october as this is for commercial purpose, sales executives are agreed for the same. We have opening ceremony of our new office on 22nd oct and i want everything to be installed before 19th october so that we can paint and do the carpet installation to floor. But till now i have not received 1 airconditioner of 1 ton capacity and before delivering the other 3 ac's, reliance executives didn't even bother to inform about the unavailability of 1 ton ac. When delivery guy came and gave me the receipts i saw that 1 ac and all 4 stabilizers were missing, i called the reliance store after long waiting on the call, i have been informed that currently they don't have a stock. It is very very unprofessional behaviour, from past 1 week i have been following up for that product but its just time waste and increasing my stress, now reliance team saying that they can deliver it only on coming tuesday ie oct 22 and no guarantee date for stabilizer delivery. If this is the case why did they promised to deliver it before 17 october when im purchasing the product. Is that not their responsibility to check the status of the stock before selling it?. I fed up with this service, we have to inaugurate our new office on tuesday and want to do installation and painting of walls, carpet work before monday but now its not possible because of this pathetic service. Even i asked them to at least cancel the order but they were saying that also impossible. What's that?.

I bought samsung j6 handset from reliance digital store nearby... At that time they insisted me to have accidental insurance.. N.. Told me.. To bring the handset to us if anything happens.. Now they're telling that u've to do it urself.. U've to get it repaired n prepare documents n courrier it.. There is no role o[censored]s.. This is absolutely ridiculous.

[protected] - registered number.
Its more than 15 days two request raised
Req number [protected].
Req number [protected].
Both for the same issue but resolution not provided.
Complain number[protected]
Reliance area service manager says he is incapable to resolve this as the product guys are not supporting.
The tv is just a year old and cover a reliance care warranty, but the reliance guys are not able to give resolution, its more than 20 days.

My washing machine is not working. My product is under 2+2 year warranty (Samsung +reliance). And its 3rd year of my machine.

I made complain several time but the technician is asking money for changing bearing and tub and other parts.

My complain nos are [protected], [protected], [protected] and [protected].

Each time i make request, service center rejected the complain mentioning that estimated not approved by customer.

When product is under warranty then why to paid money? I already paid 4000 to obtain reliance 2 year warranty and what is this for?

I also talked to mr. Latil kiran (Customer care senior executive) several time, in this regard, and he assured me that after senior approval he will get the machine repaired.

But till date nothing has been done.

Do necessary to resolve the issue. Either repair the machine or refund me as per resq scheme.

I purchased sony bravia lcd tv from reliance digital store with extended warranty of 2 years from reliance. The display panel gone bad after 1 and 1/2 years. No visit happened within 3 weaks. The store people says we are dependent on service centre. We can only follow your case. The service centre people are lieing everyday and not even the mechanic deputed for the work lifting the phone. I'm speaking with customer care of reliance every day but nothing is happening. Even resq team also not helping. All are buffers and instructed not to cooperate so that people will be frustrated and leave the matter. No one should purchase any item from reliance digital. They do not have the humanity and playing with our money. Pls spread the message so that no one will suffer like us. We r help less.

Hi
I had purchased kent ro water purifier from reliance digital borivali west. After 4 months of the purchase it stopped working and regarding the issue i registered a complain with reliance digital.
Till 3 days no engineer visited, so again i called reliance digital no response and i had to call reliance digital customare care number and was assured engineer will visit in 2 days. Engineer visited and checked the kent ro said the part needs replacement and will be replaced in 2 days. But its been 17 days nor the engineer replaced the part and after complaining in reliance 3-4 times as the need for urgency of the part yet the part hasnt been replaced.
They are just liaing that it is in process and will be replaced but no proper response nor the replacement.
From last 17 days there is no proper water in the house as we are 9 people staying in the house in which 2 babies are there, 1 women is pregnant and its been informed to the reliance digital executive and service persons but they dint take anything seriously.

I suggested for the return of the product and refund as being an indian company there are no parts available and the problem i m facing due to drinking water issue. But they refused the return and told me wait till the part isnt received.

Reliance digital team is not responding properly nor any serious action taken by the team to push for the replacement. They just reply we will let you know but no reply. I have been calling every alternate day to reliance digital team and not getting the response. Please take strict action and suggest for the refund and return of the product.

While purchasing the product sales team had assured me about the ease of avaibality of the parts and service.

When contacted kent ro brand customer care team they too denied service and replacement stating that you have to contact reliance digital, we have no role in that even if the product is under warranty. This is the response i get from the fraud kent brand.

But this is how reliance digital and kent ro brand company fools the customers into buying the kent brand water purifier.

I hope very strict action will be taken against kent ro brand and reliance digital.

Service request number - [protected] (Reliance digital)

Service request number[protected]Kent brand)

Hello sir,
I have purchase a reconnect washing machine from reliance digital store, located in kakinada city, a. P. My washing machine is not working. So i contact your customer service center and they file a complaint regarding this issue. Till now they only bluff me by giving some routine words, like, machine delivered to service center... Almost same message they spread over 2months, still my problem is not re-solved. So friends, please understand the service and decide to buy the product, my opinion is never ever buy the product from reliance digital at any location. Now i decide to covey this message on social site platform by taking your company name and told all my friend to spread this message to many more platform that not to purchase any product from reliance digital.

I submitted my laptop for the servicing and change of my motherboard to the resQ team at indore as it was in an extended warranty. they took more than 2 months to solve the replacement of my motherboard and when i received my laptop there were more problems added to it by damaging the fan, breaking few snap locks bending my processors heat sink and even changed my laptops service tag just because of servicing done by them in an unauthorized local shop. due to the change in the service tag i am unable to get my original windows in it and they provided a pirated copy of windows to it. they even don't provide me with good support by their customer service every time i have to visit their center which is 60km from my place which also affected me with a huge amount in my travel, while they have promised so many things for the service they provide and even don't pick my call which is giving me a mental harassment.

Hello sir,
I brij nandan prasad mobile number - [protected], purchase a whirlpool refrigerator from reliance digital store from bokaro mall, in bokaro steel city, jharkhand. My refrigerator is not working. So i contact your customer service center and they file a complaint regarding this on[protected]. From[protected] to till now they only bluff me by giving some excuses but still my problem is not solve. So, now i decide to covey this message on social site platform by taking your company name and told all my friend to spread this message to many more platform that not to purchase any product from reliance digital store. You only betrayed your customer by selling them bad product, and i also file a complaint in consumer court about my problem and telling them that reliance digital give me mental harassment.

With regards
Brij nandan prasad

I was from hanumangarh i purchase a mobile a30s from reliance digital it it when i see it is defective piece after 20 mintues i call them they said bring mobile till 9:00 clock but i reach there in few minutes near 6:00 clock then they wipe me an one hour over there then they said mobile it will be received after 3 days. Then we live it there. I need my mobile now because i am going out of sation that way i purchase it if they can't give my mobile till 9:00 clock.
15/10/2019 if they can't give it then i be forced to brought new mobile then that mobile is of no use to me. After that i can't able to pay or if they not give my mobile then if they can't give my money now then i went to court.

My washing machine is not working. My product is under 2+2 year warranty (Samsung +reliance). And its 3rd year of my machine.
I made complain several time but the technician is asking money for changing bearing and tub and other parts.
My complain nos are [protected], [protected] and [protected].
Each time i make request, service center rejected the complain mentioning that estimated not approved by customer.
When product is under warranty then why to paid money? I already paid 4000 to obtain reliance 2 year warranty and what is this for?
I also talked to mr. Latil kiran (Customer care senior executive) several time, in this regard, and he assured me that after senior approval he will get the machine repaired.

But till date nothing has been done.

Do necessary to resolve the issue.

Subhash jha
[protected]@outlook.in
[protected]

Re transaction number br000251ua5u

Dear sirs
I had taken a jio n intenet conneftion early in 2019 and paid rs 4, 500/-
I was not satisfied with the serive and asked my connection to bewithdrawn
The connection was withdrawn and the modem taken back
It is now eight months and i ahve not recived the deposit of rs 4, 500.
My many emails to jio complaints cell have got routine proforma replies
Attempts to talk to a senior manager of my area have met with very rude behaviour from that officer.
I want my money back at the earlierst

John dayal
505 link apartments
18 ip extension
Delhi 110092

Registered mobile number [protected]

I had brought an led tv of brand vu from reliance digital. Now my tv is not working and it is covered under warranty. I have requested for the tv service in reliance on 4th sep 2019. Till today 13th oct 2019, the issue is not attended by them. We have contacted them so many times and they just ignore. We have done an enquiry with vu regarding this and they replied that reliance digital is responsible for the service of vu products sold by them. The after sales customer support from reliance is very disappointing. Almost 1.5 months passed after registering the complaint and the reliance digital people just keep on saying, their technician will contact you tomorrow, by next week... This kind of experience from a corporate is totally unfair.

We had came to purchase the machine of some brand at your diamond city mall north kolkata jessore road kolkata branch. But your sales personnel had convinced us with assurance that rconnect is best to purchase and we had changed our mind and purchased in good faith.

The technical person came with a simple assumption that plastic parts were broken you have to pay for it without going inside the root cause of its damage.

I am heartly request you to take back the same and refund my hard earned money. Because after spending a time of one week the response is so poor and improper. There are no assurance that even after paying the amount within 2 months of purchase the product will last.

Thus, please refund my money i am interested in keeping this manufacturing defect product.

I was purchased a lg double door fridge from alappuzha reliance on 7th october 2019. But the item was damaged. First time iam purchasing a product from reliance digital. I feel very shame on that shop. I requested them for a replace. But they didn't approved for replacement. Today the 6th day completed for my purchase. What should i do??? Shall i register a complaint in consumer court against your shop

Request no:[protected]

My washing machine dryer not working i raised a complaint on oct 8th still now the priblem not resolved. They are saying that technician will called u, still now one called me. I spoke to ciustomer care for last 3 days they are not understanding my complaint simply saying technician will call u. This is the worst service i never experience like this.

Dear sir
As per service request no.[protected], dated 28/09/19 i has been requesting regularly for your technical assistance.
No one attending till now.
They keep telling that technican will visit tomorrow from 28/09/19, it costs my time and leaves,
From 26/09/19 we are unable to watch tv, it could have been better if they tell us exact time, they just said technician will visit in 24 hrs time
Reg mob no.[protected]
Alt mob no. [protected]

We booked a sony tv on the auspicious day of dussera and was given a commitment of it being delivered on 10th oct between 1 to 5 pm, however the same was not delivered and at 7pm got a call saying that the it will not be possible to deliver the tv as the driver is stuck in a rally somewhere which was really dosapointing, luks like the staff over there is sleeping rather than being customer oriented, also the staff ms. Saraphina the manager, is not less than a damager... Has no courtesy to talk to customers and and is unapologetic and mannerless.
Should not be working as a customer care and should be fired, even before she could here me.. She said that you can come to the store and abuse and disconnected the call.

I was at reliance digital at 10 am., the store was just opening, so i left and went back at 11 am. I wanted iuc topup for two of my phones.
There were two sales persons, i approached one and said i wanted a topup. He said ok. I waited for someone to take care of me, but i found they were busy asking each other about registering new phones for customers, who by the way were there before me. I waited for 45 mins and no one even caed of my presence or said it would take a while or so.
I had to walk out of the store without topup.
"hats off to mr. Ambanis reliance customer service"
Store add: plot no-410, swastik centre, ground floor, buxi bazar, cantonment, cuttack 753001.