Reliance Digital Complaints & Reviews

Hi
This is anuradha naveen, proprietor of anomaa studios, bengaluru. My husband (Naveen) and i have been a loyal customer with reliance for long time and you can verify from your billing/store manager thimme gowda from vijayanagar. Recently i bought a new a20 samsung mobile on 15th july 2019 evening from reliance digital vijayanagar (Attachment 1) to gift to one of my loved ones. Took the phone home with full faith as the person who did the demo mentioned everything is fine. However i found that the back cover is not fixed properly on 16th july when i was about to gift it and immediately informed over the phone to the store manager, that this product has issues. He was prompt in his work and asked me to give it to them so that they will send it to samsung customer care and i handed it over on 17th july (Attachment 2) within 48 hours of taking the phone. I was informed from reliance digital team that vandana communications service centre of samsung is not accepting this phone for replacement/warranty. They are stating that is a cosmetic issue. Isnt it cheating from samsung not to replace the faulty product which was a clear miss from samsung and now asking the customer to use the same faulty phone? Why are you supporting such companies which have least respect for customers. I request you to immediately intervene and arrange to get this replaced. Looking forward for an immediate response and resolution as requested.
Ps: did have a conversation with priya from samsung customer care supervisor desk team along with nagabhushana from reliance team and was communicated that vandana communications service team would share the service tag by 12:50 noon and would revert to us. However, i haven't received any updates till date. I have raised an online complaint no: [protected] for your reference as well.
I request you to immediately intervene and have a word with samsung team to ensure they replace this immediately. Thanks in anticipation

Hi,

I have purchased a mac pro laptop from your store in 2015 and see that i do not have the soft copy anywhere in my emails.
I am planning to sell my laptop now and would need the bill for it. Kindly share the soft copy to my email id: karun. [protected]@gmail.com

My details:
Name: chelikani karun kumar
Mobile: [protected]
Location: bangalore

Thanks, karun ch

Dated: 03/07/2019
Client no. [protected]
Sir, actually my ledtv is not working. Your engineer came to repair it on 06/07/2019 & took all the information he needed. But since then your company didn't take any action towards my complaint. I just want to repair my ledtv as soon as possible. If you are not able to send an engineer soon then i'll complaint your file in consumer court.

I had booked samsung refrigerator (Sam 253l rt28n3423s8) at in orbit mall bangalore, whitefield. They are giving such a lousy commitments said with in a day delivery will happen, hence we booked instantly. Next day delivery was not happened. Actually before booking we checked for auspicious day.
We visited store, store guys are telling like they were ready to deliver at midnight or else in the early morning. This is not acceptable.

After committed date we have cancelled the order. Till date we have not get the refund money. We were ready to pay full amount at the time, but sales guys told us no cost emi and zero % interest so on like that. Hence we have chosen for credit card payment mode.

Till date we have not received a money instead we got credit card bill saying like deducted money with interest.
I do not understand whats going on.. I do not recommend to listen sales guys, instead we would have bought it online. We made the big mistake

Story not over. This happened (Billed date_07-july-2019). Already you guys made me to wait. I will go forwards with other channels.

Billed date :07-july-2019

Dear sir
I am vishnu i brought dikin air conditioner in your company date in reilance digital 02/04/2019 gujjula jyothi bill... And 10 days on wards colling not coming from ac.
I given complint in bouth service centers. One person come 1 day back he cheak there is cooling problm he tell and went away...
There is no short out what is the main problm and not slove it...
This is soo much irresponsable your service... I will take action about this one i will in form you. Cheak out and slove as early as possable...

Thanking you

On 17.07.19 i visited to reliance digital diamond plaza kolkata. At around 2 pm.
While entered, continuously a sales girl/ attendant sticking behind me, frequently asking, may i help you??? I told 2 times that whatever i required i will call you.
Plz don't roam behind me,
Then she replied this is our job..
I asked to follow customar??
She says yes...
I the left outlet immediately.
Why this stupid instruction...

Hope i will never visit this cheap characteristic business place..

I have made a complaint on 2nd july 2019 for my godrej ac, person came and said he will resolve the issues in 1 or max 2 days, but till date i have not received any calls from service team, i have called up reliance digital customer care several times, but they also fail to keep up their promises.. If i would have known that this is the service level of reliance digital, i would definitely not purchase even a screw from ur store, also will make sure that anyone from my circle dare to visit ur store..

Dear sir/madam,

I have purchased lg32lk616bptb smart tv on 11/07/2019 from your nellore branch. However, the product was delivered to me on 13/07/2019 which is acceptable and i'm fine with the delay. Secondly, your staff told me that they will install within 48 hours without fail. The person who is assigned for this work called me and i asked him to come at 11.30 am on monday (15/07/2019) because he didn't want to come on sunday. When i called him at 11.30 am on monday he told me that he will come around 3.30 pm because of this, i took half day leave and stayed at home but i didn't get any response. Till now it's almost 4 days but no response. When i called your customer support number of the respective branch they replied to me that they are not responding to their calls, then why do you appoint such kind of irresponsible persons for the installation works.

Tax invoice: [protected]
Delivery number: [protected]

Expecting your response.

I took a smartphone samsung s7edge on 4/07/2019 but i dint get the headphone worth 3k and i saw that store manager had theft my headphone even he was billing samsung a8 which he dint get headphone in that model so he took mine i asked him and requested to give some other headphone to me but he denied to give and after billing he says me that if you wanna buy you but it or we have a lot of customer who can buy so i took it because no option was ther after billing i complained to customer care but response kindly help me to get my headphones the worst experience i had with reliance digital

I have placed an service request regarding my microwave oven repair on 26th june. The costumer service people told me that the service man will visit in 24hrs but until today jul 16th no one showed up and i have been calling the cc everyday regarding this.. Need help
I have even told the cc that i would raise a consumer complaint, they were really rude.

I purchased a sony leed tv from reliance digital, after installation i came to know that tv is faulty and have display issue, then i asked the show room to replace it since its a defective product and only one day old. But reliance showroom denying it and keep misleading. I haven't haf such a bad experience with any what i felt at reliance digital. There behavioral have been like a feaud and cheat. So unfriendly wuth the customer.. I will never reliance again.. Rhey are burglars and thieves..

Dear Sir,

Despite my repeated followup with Reliance digital service desk they are not arranging the service for my AC.

I first registered complaint under warranty period on[protected]Reference No: [protected]), after many followups service team visited on[protected], they filled the gas and AC started working, however AC was not treated for the reason of the gas leak. I mentioned on their service slip and on email to reliance digital team about the issue.

Within one month of gas filled, it leaked again and AC stopped working. I then resisted complaint on[protected]Request No : [protected] which is then changed to [protected] now). Since then I am continuously following up with Reliance Digital team for service and receiving falls commitment of service in next 2-3 days every time when I call them.

​Kindly suggest further action behoves to me on the same.

Purchasing details are as following:
1. Model: 1.5T3S RHSA1508 (EAN#[protected]
2. Purchase Date: 23/04/2017, invoice No. 60195929
3. Purchase location: Reliance digital, Plot No. 12, V3S East Center, Laxmi Nagar, New Delhi 110092
4. Insulation location: IP Extension, Delhi East, New Delhi 110092

Warm regards,
Mukesh Yadav
+91 [protected]

I purchased a phone by loan idfc from reliance digital showroom. The loan was rejected from sbi bank due to some problem and immediately i went to reliance showroom and showed the message to reliance staff and idfc staff they replied me pay the balance amount the loan will cancelled so i paid the balance amount to reliance digital showroom. Now idfc is deducting the amount charges from sbi bank.
Very poor reliance digital showroom they are cheating the customer

The panasonic ac that i bought was delivered on the 6th of june. It was poorly installed and the wall developed seepage. After couple of follow ups they came and fixed it, digging a hole in the wall and envy bothering to cover it. 2 weeks later it stopped cooling and since i was travelling i made a complaint on the first of july, since then i have been following up with customer service, service head but not a single engineer has turned up, i am not going to get a month old ac repaired and i need a refund. Please help. Complaint # is [protected] reliance digital sector 29 gurgaon

Last 4 moth relaince digital guys not able to fix ac.in the period of 4 moths ac have gone the service center approx 10 days. Then i said for replacement, technician said i have raise the request when i recieved the mail for replacement department will call no phone no mesage come then i call relaince digital store and told story the person who are talking with me he said same thing i have raised the mail i am waiting for approval after 3 days again i call gip relaince digital person who pick my call he said no one raised any mail the technician team do this work its not possible for my end. Then i have go the store again i told the story the guy speaking the technician dont know what they are talking but no result he said technian will come and the ac will go the service center again and the part which is not working he will order and fix. So my question is 4 months is very less time the hole process if relaince digital replace the 1 ac so company will bank go down. Please replaced the ac

I am left with no other options, finally i am writing this mail after struggling to get your mail id. I hope you can understand severity of the issue.

Initially i will give you some background of the issue,
I bought sony 43x7500f model from rd, panjagutta branch, hyderabad. Which is a display piece. After unpack the tv in home we have identified the scratches on the tv screen, immediatley informed to store contact person. Even store staff also accepted that its their mistake as they haven't informed to us.

At that time pallavi from panjagutta, rd branch offered me compensation for the damage, later she herself raised service request with sony.

And sony confirmed that it is the physical damage which was happend at store itself as it is a display piece.

Arun kumar, panjagutta branch manager he was very rude and unprofessional, he is not anwering properly. I think by mistakenly you have appointed a rowdy as a branch manager.

On a conclusion note, kindly do the needful.

Few days back purchased tv from reliance digital, panjagutta, hyderabad. On delivery we identified that scratch on screen immediately informed to store. On-behalf o[censored]s they raised service request with sony. Sony said that reliance has to replace the tb as that was physical damage.
And today when as them about solution, they responded very rudely and as us to leave from the store.

Hi,
I have purchased an ac on 13th june 2018 from reliance digital store, siliguri. At time of insatllation i faced service issue & communication gap from them. Also after one year in june 2019 when i raised last free service request to them on 10th june 2019. They did not register our request then and now they are asking us to do paid service. Also behavior of mr. Rupak (Service dept. Head) is very very bad. He don't know how to behave with a customer.

Sorry to say this was my first interaction with reliance digital in 2018 and it will be my last tranction with them. Also i will tell my all surrounding people not to go reliance digital, siliguri branch.
Regards,
Chandrasekhar chatterjee
[protected]

Dear sir,

I have requirement of power banks & the requirement is between 55-60 units. We require this for a co-operate firm and i have been continuously following up for the best rates over the mail and phone call since 10 days but have not got any feedback from rd. This is very unprofessional & negligible attitude of the sales team of rd.

If rd cannot help in this regards then please confirm us with the same.

Thanks,
Sion silal
[protected]

Hi we have purchased whirlpool washing machine from reliance digital, when purchasing they didn't told us whirlpool didn't give service and the service provider is by themselves. I was delivered a bad product. They are not at all ready to rectify. They are not helping us in anyway, saying what ever u want to do do. We don't care. As i am a biggest fan of whirlpool. I'm really shocked. On believing brand name i have purchased. Brand is not also helping. Feeling bad, my money and i'm the sufferer. Not able to cancel my order