Reliance Digital Complaints & Reviews

I bought a 40k panasonic ac from reliance digital malad. I paid the down payment and had taken kotak bank's emi option.
I was supposed to receive the delivery the next day.
I did not receive the delivery. I called up the store and now they say that, the ac went out of stock in just a day and i had to change my model.
Which shop doesn't know their inventory itself.
All they are doing is cheating people.

I have purchased a 32 inch panasonic led tv from reliance digital on 28-july-2019 and as per their commitment, they have to deliver the tv on 29-july-2019 and after 1 day installation will be done by the service team, but they missed to deliver the tv on 29-july and delivered on 30-july. As they communicated that the installation will be in place after the delivery and it supposed to be done on next day which is 31-july. Service guy came on 31-july and found that the accessories for wall mounting and even the tv stand are missing with the package. He suggested to notify the reliance digital to provide proper accessories or just do a visit and collect the accessories from them. When i went to reliance digital they told me that the tv you purchased was a display piece and the accessories are not come with the package which was a false commitment they made when i purchased the tv. Reliance digital executive gave me few screws which are required for wall mounting and told me that they will arrange my tv accessories and deliver it to your home on the same day. I am continuously following up with the reliance digital and daily they are giving me false commitment that the installation will be done today, tomorrow, before end of the day today and so on. Lastly, today on 3-august i called reliance digital again and told them that i am cancelling my weekend plan and expecting the service team for installation of my tv and they said your request is on high priority and it will be completed on 3-aug.
After so many follow up and calls during these 5 days nobody came with the remaining accessories and nobody came from service team for the installation, today on 3-august i am writing this complaint and i still waiting for the service team and a commitment from the reliance digital that when my tv installation will be done. Please accept this complaint and take necessary actions against reliance digital and whoever is responsible for the delay, so that they will never waste the customer's time and money.

Hi team,

Very bad experience with reliance digital extended warranty resq team,

I have purchased an product ao smith water purifier along with extended warranty, and now my product is under warranty,

I have logged an complaint for an issue on the product on 29th july 2019, still none of the resources visited resolved the issue., though they didn't respond to me proper way.

One of your team leader was interacted on the same he is also used unparliamentary words with me and he is asking who asked to purchase product and and warranty, is this the right way to treat with customers. I want to take action on the same for delaying the incident.

They are saying they do not have water purifier service engineers to resolve the issue. I want to know if they dont have the resource how did they sale extended warranty.

Am not sure reliance team is sleeping / playing games.

I just want to know how many days do you need to resolve the incident, hope one year is enough to resolve or still need more many years?

I would request you to take an action on the same.

Naveen : naveen kumar reddy p
Ph : [protected]

I had purchased a sony tv and samsung 700 litres sbs on 5th july. I was not provided any invoice, not bill of hard copy stating u would receive all by email. A person without email are not eligible to buy a product from reliance i presume. I had issues with billing section of hdfc too. Couldn't find any professionalism with them too. A week later fridge was delivered and reliance called to tell me installation might be delayed as they had to send a specialised engineer. The person attended was vignesh who only opened the box, switched on the machine, took 2000/- and left. I had made a complaint the very same day to samsung customercare and informed the store manager too. The very next day i found droplets of water around the vent and vegetables were getting stale and rotten. I had made a complaint on this too with both the concerns and hdfc too. Due to all these hassles i told the store not the send me their engineers for the tv and sony ppl had come for installation. After many a struggle samsung ppl had a reliance engineer come home on sunday for installation. They had mentioned onlysamsung engineers have to deal. It's an internal issue. I had posted a complaint in samsung online too. The store didn't bother sending another engineer for installation wen i had raised the issue. All the staff were not courteous and were not bothered. The smaller stores give u a more better service and easier and it's one to one. I was asked if i have an extended warranty which was very irritating as i am raising this issue from day one. Or is this another marketing strategy. Till now there has been no solution but only questions asked in which u have explain the whole process from day one. The after service is very frustrating and irritating.

Dear sir

I am very disappointed after purchasing lenovo laptop s-145 1 week ago from v3s mall - reliance digital store.

Hang after starting the laptop and not able to use this laptop.

Conusmer care and executives at store are also not supportive.

I want to change this laptop.

I handover the laptop at store for replacing but no action taken yet.

What should i do?

Purchased 43’ lcd reconnect brand tv. 30 months ago for rs.25, 000/- which was hardly never used. Display gone already. Called technician and he says 28, 000/- for display panel. He recommended to sell the tv for 1000/- or use local mechanic to fix the tv.
Very disappointed to see the tv display broke in 2 years and the display is expensive than the new model tv that is available in their showroom. Selling cheap products is reliance.

I bought a washing machine in month of january 2019, it's just 6 months and the dryer body is cracking from sides.
Service reviewer came for a survey and rather assisting he was trying to explain that the same is our fault.
Kindly coach ur visiting staff for the same and consider this issue at priority or else i will take it to the court of law and adress it to the highest level possible i could
Regards
Anshul chandna
[protected]

I have purchase the product from reliance digital on 1st july 2019 and same day i find in product as dispute. After very next day i have bring the product at reliance store and tell them this is dispute product so please replace it but they denied that this product can be changed from iteck service centre. So i am submitting product for further replacement. After 7 days i am going at reliance store for query about replace my product but directly told you should go at service center with adhar card because without adhar card then can't replace the product. Again next day i am going at itek service center along with reliance digital store person, after submitting this product at service center with all original product but that time service person told you need recommendation from reliance digital at their letter head after that we are consider the product as replacement. After that i am telling all details to reliance digital store manager and reliance complain form but they are not bother to replace my product. Last 1 months i am chasing with reliance customer care service and reliance store and even putting my all effort to resolve the issue. I have spend a lot of my money and time to resolve the issue. This is really mentally and morally harassment last 1 month. I need justice against common man. Please take the action as soon as possible because i have not find out the way to panalished them. I need claim the harassment for last one month which i am going through and i am procaliam against reliance digital store against product verification because lot of product are disputed. Reliance store address:

Address : ground and 1st floor, downtown mall, downtown retail block a, uniworld city, new town action-iii
City or area : kolkata
State : west bengal

Thanks
Abhishek datta
[protected]

Complaint against rconnect air cooler
I have purchased the above product in may 2019 after one month o[censored]se the water pump of cooler not worked so I call to customer care they told me the water pump and power cord will be replaced within month but still no response from any customer care person so it's very frustrating. I also called the service department they told the above part will despatch from our side within 3 or 4 days our mechanic will replace it but still there is mechanic or any other person not reach to my home yet.
So it's very hopeless service from our side

I failed a compliant in Reliance customer care service on for Samsung Microwave Owen which was purchased from Reliance Digital with an extended warranty of 3 years. The service team takes many days to attend the service at home. After verifying they confirmed some part needs to be replaced, after that almost every day I need to call myself to get the status of the product and its been almost more than a month and so far never fixed it and saying the part is ordered and yet to reach.
Date of Posted complaint: 22-June-2019

Sir i have bought samsung refrigerator from reliance digital bhimavaram it already has completed 5 days, not have completed installation at. So many times i have contacted reliance digital store but they are telling some stories but they did not resolve the problem, the service is also worst
Item:samsung rt42k5558s
Billing no :[protected]
Billing name:k. Nageswararao

Dear team i have purchase one led tv in reliance degitel store (Pvr mall) ghaziabad.
And last one months my led tv mother bord not working and i have last 2 weeks before complaint lock in reliance customer care. But no any response in customer care and no any guy visit in home so please i request you please closed my problem urgent basis. Please contact me my number _[protected]

Thanks
Regard
Ramesh chand

Have worked in "reliance digita" (23 may 2012 to 10 may 2015). My pf a/c no is - mh/ va/117678/82936. Ec no. 60101173. I have submited three year birth date change process to physical & online. But not change birth date,
My real birth : 01/12/1985
Pf account birth date is wrong..10/08/1993
So pls help me...
[protected]
[protected]@gmail.com

Dear team i have purchase one led tv in reliance degitel store (Pvr mall) ghaziabad.
And last one months my led tv mother bord not working and i have last 2 weeks before complaint lock in reliance customer care. But no any response in customer care and no any guy visit in home so please i request you please closed my problem urgent basis. Please contact me my number - [protected]

Thanks
Regard
Bharat kumar

Hi
This is anuradha naveen, proprietor of anomaa studios, bengaluru. My husband (Naveen) and i have been a loyal customer with reliance for long time and you can verify from your billing/store manager thimme gowda from vijayanagar. Recently i bought a new a20 samsung mobile on 15th july 2019 evening from reliance digital vijayanagar (Attachment 1) to gift to one of my loved ones. Took the phone home with full faith as the person who did the demo mentioned everything is fine. However i found that the back cover is not fixed properly on 16th july when i was about to gift it and immediately informed over the phone to the store manager, that this product has issues. He was prompt in his work and asked me to give it to them so that they will send it to samsung customer care and i handed it over on 17th july (Attachment 2) within 48 hours of taking the phone. I was informed from reliance digital team that vandana communications service centre of samsung is not accepting this phone for replacement/warranty. They are stating that is a cosmetic issue. Isnt it cheating from samsung not to replace the faulty product which was a clear miss from samsung and now asking the customer to use the same faulty phone? Why are you supporting such companies which have least respect for customers. I request you to immediately intervene and arrange to get this replaced. Looking forward for an immediate response and resolution as requested.
Ps: did have a conversation with priya from samsung customer care supervisor desk team along with nagabhushana from reliance team and was communicated that vandana communications service team would share the service tag by 12:50 noon and would revert to us. However, i haven't received any updates till date. I have raised an online complaint no: [protected] for your reference as well.
I request you to immediately intervene and have a word with samsung team to ensure they replace this immediately. Thanks in anticipation

Hi,

I have purchased a mac pro laptop from your store in 2015 and see that i do not have the soft copy anywhere in my emails.
I am planning to sell my laptop now and would need the bill for it. Kindly share the soft copy to my email id: karun. [protected]@gmail.com

My details:
Name: chelikani karun kumar
Mobile: [protected]
Location: bangalore

Thanks, karun ch

Dated: 03/07/2019
Client no. [protected]
Sir, actually my ledtv is not working. Your engineer came to repair it on 06/07/2019 & took all the information he needed. But since then your company didn't take any action towards my complaint. I just want to repair my ledtv as soon as possible. If you are not able to send an engineer soon then i'll complaint your file in consumer court.

I had booked samsung refrigerator (Sam 253l rt28n3423s8) at in orbit mall bangalore, whitefield. They are giving such a lousy commitments said with in a day delivery will happen, hence we booked instantly. Next day delivery was not happened. Actually before booking we checked for auspicious day.
We visited store, store guys are telling like they were ready to deliver at midnight or else in the early morning. This is not acceptable.

After committed date we have cancelled the order. Till date we have not get the refund money. We were ready to pay full amount at the time, but sales guys told us no cost emi and zero % interest so on like that. Hence we have chosen for credit card payment mode.

Till date we have not received a money instead we got credit card bill saying like deducted money with interest.
I do not understand whats going on.. I do not recommend to listen sales guys, instead we would have bought it online. We made the big mistake

Story not over. This happened (Billed date_07-july-2019). Already you guys made me to wait. I will go forwards with other channels.

Billed date :07-july-2019

Dear sir
I am vishnu i brought dikin air conditioner in your company date in reilance digital 02/04/2019 gujjula jyothi bill... And 10 days on wards colling not coming from ac.
I given complint in bouth service centers. One person come 1 day back he cheak there is cooling problm he tell and went away...
There is no short out what is the main problm and not slove it...
This is soo much irresponsable your service... I will take action about this one i will in form you. Cheak out and slove as early as possable...

Thanking you

On 17.07.19 i visited to reliance digital diamond plaza kolkata. At around 2 pm.
While entered, continuously a sales girl/ attendant sticking behind me, frequently asking, may i help you??? I told 2 times that whatever i required i will call you.
Plz don't roam behind me,
Then she replied this is our job..
I asked to follow customar??
She says yes...
I the left outlet immediately.
Why this stupid instruction...

Hope i will never visit this cheap characteristic business place..