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[Resolved]  Reliance Digital Tv — Money Refund

Address:521132
Website:Please help

Hi,

My smart card number[protected] registered with name sangeetharao. I complaint for LNB replacement, you say charge only 250 rupees only. But you taken 425 rupees deduct in my account. I already complaint for money refund complaint number:[protected], but it was closed. My money was not refund. we did not see tv from 10 days, because lack of money. So please refund my deduct extra money add in my account number[protected].


Regards,
K.Sangeetharao
mobile:[protected]
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Aug 8, 2021
Complaint marked as Resolved 
Reliance BigTV customer support has been notified about the posted complaint.
Jul 02, 2016
Updated by K.Naga Raju My smart card number[protected] registered with name sangeetharao. I complaint for LNB replacement, you say charge only 250 rupees only. But you taken 425 rupees deduct in my account. I already complaint for money refund complaint number:[protected], but it was closed. My money was not refund. We did not see to from 10 days, because lack of money. So please refund my deduct extra money add in my account number[protected].
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4 Comments

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Comments

Dear Sangeetharao,

We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!

Regards,
Reliance Communications
Reply
My smart card number[protected]. I compliant for LNB replace, then they problem solved in 5 days. charges are 250 rupees but you taken 425 rupees. please back to my money in my account
Reply
Dear Sangeetharao,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Please feel free to write us at this link using a PC: http://bit.ly/1cmd6ds if you need any assistance in future. Thank you, have a great day ahead.


Regards,
Reliance Communications
Reply
Dear Customer,

We regret for the inconvenience caused to you.

As checked and verified in our records, we have reversed the deduction of Rs.175/- on 02/07/2016 and it is reflecting in your Reliance Digital TV account.

Regards,

Customer Care
Reliance Digital TV
Reply

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