Reliance Digital Complaints & Reviews

Dear Team,

I'm writing this email to let you know the issue after buying a new fridge from your store. Yesterday I booked a Samsung single door fridge an I was told it will be delivered to my address today. I received the fridge today (10-Jun-2016 at 5:15 PM).

I'm very much disappointment to see there is a dent on the door. I immediately called your store an informed them about this issue. They told me to call back tomorrow morning by 11:00 AM. I would request you to take back the fridge and deliver me defect less product.

Hope for your positive response.

Regards,
Tamilmadhi
[protected]

My complaint no[protected]which has to be solved within 48 hr after a complaint was raised, till now no one has took certain action on it, when I calledup customer support cente executive asked me to wait for next day, service engineer reaches u to solve the problem, this the way you people serve the customers and one more agent say application is slow callback after an hour. When you people are not willing to serve customers by sovling their problems so close all ur support centre which are not atall usefull to customer

Product out of stock, product not delivered on time, free product not delivered when asked about the product salesperson said have to ask the owner, already have wasted lots of time even for quotations, ac and a purifier was bought by me but none was delivered on time .the store dont bother to inform customer.
when ac was installed the person sent for installation did not knew about the ac features ...my house is far from the store and evey time i came to the store it costed me time n money...purifier manufactued in 2014 was given when complained they didnt bother to change...ACTUALLY I AM HARASSED BY THE SERVICE OF RELIANCE DIGITAL DANGRA TOLI CHOWK RANCHI JHARKHAND

SHRADHA MEHA TIRKEY

Being a customer of reliance digital, I have been feeling ashamed to say that there are lots of issue that I am facing due to the repair of my Tablet. It has been more than three month that I have not recieved my tablet after repair in proper manner. Every time, the service center sent it without making it proper. I have visited the center for so many times. Still the same is there. I am now forwarding my complain to consumer court and provide them the case as that will be the ultimate solution for my problem. I have consulted the advisor of consumer court and the case is completely clear in front of all as the company after providing me res-Q Plan is not providing me services which is a avoidance of customer complaint and harassment of customer after sale as per the Act o[censored]nfair Trade Practices and Act of Deficiency of service.

My concern track number of concern with your company is[protected].

I've purchased 1.5 ton Voltas AC from reliance digital

That AC gives no cooling at all and even after so many complaints there is no response by the store
Voltas company is also not listening to my complaint as I've purchased the product from reliance digital

I want replacement of this defective product or I'll have to go to consumer court against such harassment

Hi, I have asked reliance team to transfer my LG AC to new location ...after that my AC stopped working in new residential. In spite of my repeat calls to costumer care center for past two months no one came to fix my AC.

The so called authorized agency of Reliance are least bothered to pick calls, if they do pick calls they never come to atted.
I tried to contact LG care they turned us down saying since ur product is associated with Reliance we r not in position to help u out.
So my request pls don't buy product from Reliance where there is no after sales service.

Reliance dth team,

This is extremely annoying!! I raised a complain with customer care few days back (Complaint #:[protected] about channels not coming and i asked for an engineer visit.

To everyone's surprise there was no engineer visit happened till date & i was without network so i tried to move the antenna from its position & was able to view the channels.

Now again i lost the channels & once i called customer care again to check what has happened now & got to know that there was a engineer visit fee being charged out of my balance.

This is shoking!! To see such big brands cheating on their customers..

I have been charged for a service which was never been provided, instead so much of distress i have been facing.

Is this how you serve your customers??

Shameful service! I need my money back and my services back up & running

Regards,
Pramod mehrotra
Customer id:
[protected]

Worst than worst service.. after 2 days delivery until now ther is no instalation of ac... but sales man given statement that, it 'll gake 1 day to install.. i had purchased AC on 16 jun 16, today is 19jun [protected]@ 1600 hrs.. till now ther is no instalation...
wht the f__k organisation u r running... so we desided to teturn the item.. so kindly give an oppdrtunity to return the same..

Dear Sir / Madam,
at that time your engineer as on 09 June 2016, after solved problem, I have immediate cash paid to Tushar engg., but another debited to my account by you Rs. 175/- that why my monthly recharged coming shortly in 15 days,
today now sunday my dist tv, error 200, no display any channel, why, troubling to us & no any received Call on [protected] or [protected]
my dist tv no.[protected]

today I have to recharge my side, as extra recharge, but requested to you, give my extra debited account, immediat credit to my account.

your engg no. [protected]

Hello sir, kindly inform you that I have taken lyf in Jan 28 2016 from Lucknow store sadar and I have recently got mail regarding jio sim on 15june 2016 and the manager of store has not provide me the sim yet. I have also by many phones from store and recently I have buy phone wind4 on 1june 2016 has also got the problem the battery leakage and spekar is not working so plz kindly rply me

Our AC stabilizer got damaged due to voltage fluctuation which we bought last month. we already have raised a request since Wednesday for fixing it but nothing has been done.when asked the concerned personnel, the answer we get is that the guy responsible is on leave so it is taking time. It is hard to digest that big organisation like Reliance do not have a backup for the services instead it is dependent on a single person. in this unbearable heat we have to suffer just only for the poor services of Reliance.

we have been customers of Reliance since last 8 years but after such a horrible experience we would never opt for reliance instead we would prefer to go with local shops who deliver as promised.

Dear sir/mam,

This is inform you that my name is Suresh Kumar today i'm interested to buy new cell phone of LYF along with this i got offer of free sim with 75 gb data, as well 75 hour of calling we agreed to purchsed but problem arises when he asked me regarding pen card detailed has to be filled in to the form and it is mandatary . i asked to manager why should i give all my financial detail to u with my sign sir, .I am highly unsatisfied for this connection so please my personal request please do some needful action against them because as per my knowledge no one can take any financial detail of others in concern .

I got following message on my register mobile on on 08/06/2016 :

"Dear Customer, Your repair/service request [protected] has been completed, for any further assistance please get in touch with our team on [protected]@resq.in. Regards, ResQ H.O"
But when i called Reliance digital City center Mall about picking my mobile they told it will come on Saturday 10/06.2016, but it's not came.
Today (13/06/2016) again i called them about mobile, now they they told me it will take another 15day,
it is already 15 day over i have submitted my mobile to you on 28/05/2016.
without Smartphone i am facing alot of problem i am unable to check my mail and i have missed many imortant messages.
Please clear me you ResQ policy because during purchase of ResQ plan you have not mentioned how much time you will take to repair to mobile, so please clear following point:
1.What is maximum time to take for repairing products from your side?
2.in case like my case if you pur product at your place more then one month will you extended ResQ period by that time(Like my plan is expaired in 13.09.2016, so will i get extension upto 13.10.2016, without any cost)
I am also requesting to you please provide alternate hand set for time bing, why which i can continue my works

Atiya
C/O Mahim Tripathi
+91-[protected],
[protected]

I have purchased a hitachi ac from reliance digitals at avani riversidemall on 28/05/16 the ac is defective piece and had problems on the day the technician installed the ac at my place. the ac model number is HITACHI RAU418HUD. This model is only available at reliance digital stores and cannot be purchased from anywhere else. i complained to the store and there response is worst. they have been continously saying tomorrow tomorrow tomorrow everyday. and also refused to replace the item. they said they will repair it. why would i buy a brand new ac and get it repaired ? this is fraud . i want a new replaced ac or else my money to be refunded. WORST STORE RELIANCE DIGITALS WITH WORST MANAGEMENT NOT RECOMMENDED AT ALL !

ROHIT AGARWAL
[protected]
KOLKATA

Dear sir,

I had purchase Lenovo Laptop from their retail shop at pacific mall Gzb.
There was extended warranty of product from reliance digital and they have provide initial service.
But since few month, they have not provided service and asking to go their service center to get solution as their policy has been changed.

Once they have taken warranty, how they can avoid to fulfill customer complaint by the way of company policy changed.

plz look into the matter
ref laptop sl no [protected]

Binay K Karn
[protected]

Hi,

I want to log a complaint against reliance digital & reliance resq warranty service.

I purchase a soniq led 32" tv from reliance digital 2years ago. Last year in december 2015 we purchase the reliance resq warranty by paying rs 3500.

Unfortunately tv stopped working in the month of april 2016.
We logged the first complain with resq customer care @[protected] on with ref#[protected] and the story started.

1st complain#[protected] on 20th april 2016 — no technician came to check tv from attapur, hyderabad, reliance digital and the ticket was closed on 10th may 2016.

2nd complain# [protected] on 5th may 2016 — no technician came to check tv from attapur, hyderabad, reliance digital and the ticket was closed don't know the date.

3rd complain# [protected] on 20th may 2016 — technician came to check tv from attapur, hyderabad, reliance digital and he said the power board is damaged and he will replace it by monday 23rd may 2016. However ticket was closed later.

4th complain#[protected] on 25th may 2016 — swapna from attapur, hyderabad, reliance digital promised that she will replace the damage part by monday 30th may 2016- but noting is done and ticket is closed on 4th june 2016.

In addition to above complains we called them lots of time and no response or no results. I believe these people are cheating us and making us fool.
I spend 3500 on warranty and making call to them every time possible but they don't have value for customers.

I want to file a case of cheating customer and making them frustrated and stealing money from us.

This is my hard work money.

Please take action on reliance

Regards
Faiz mubarak
[protected]

Hi, dear sir/mam
i am a regular costumer of relince digital tv .my set of box is not working. and error no. 400 is avelable on tv screen.i after 04/05/2016 to till date my set of box is not working. i complain to costumer care but my my set of box is no repaird.we have complain no my complain np. is[protected]..so i requested to you my set of box is repair soonly.please help me.
my relince digital tv card no. is[protected].

I purchased marantz home teater system on 24the Aug 2016.now I am facing a problem with the system. The power is frequently get cutt off. I called the reliance showroom they sent a technician he says that the system has problem so u should send it to bangalore. First off all theyour didn't even say me about the service center is in bangalore. They are asking for the acknowledgement telling that during transportation any damage they areally not responsible. It's still warranty period
It's not even a year.so I kindly request you to replace the system .marantz model no nri504

I have purchased LG washing machine in Reliance Digital at Sambalpur. They i have told me that they have nice exchange offer and i will get Rs. 3500/- if my machine and running condition. I have believed them and i purchased a machine. They have not taken my old machine and not give any money to me. Even after several calls to them they are not responding to my calls and i am not getting my money.
Sales men contact no. Rames:[protected]
Bunti: [protected]
I have attached my bill.

Why my refrigrator godrej rd edgepro 210 pd 6.2was delivered without company packing?
It is been given by wrapping up with plastic only and due to which it got scratch. And when i called to the shop they started to misbehavewith me and told that this is the way to deliver it, and i told that ok i will not accept the the store incharge told that you have no other opstion as you have brought it in emi. I have brought it in bangalore reliance digital hosur road.
Chandranath roy