Reliance Energy Complaints & Reviews

pathetic service...an entire building in 7 bunglows, andheri west has a power outage for over 3 hrs now n reliance energy 24 helpline has no clue about it... No idea of what the problem is or when it will b fixed...
V disappointing service from reliance energy....for the high charges they apply,they need to do better

Electricity Bill Account No.[protected] inthe name of P L Douza(Malad West-Orlem) of RELIANCE Energy was switched over to Tata Power. RElaince has deducted without issuing any bill thru ECS a sum of Rs.340.68 without raising any bill nor after repeated emails for continous 18 days they sent any bill thru post/courier or hand delivery nor they attached to email the said last bill as usual they do. Only reply was they sent the bill to their dept. at their end. There was deposit of Rs.470/- which they show every time on bill and when asked they asked all details as to which bank draft/cheque. location, drop box, date of cheque/no. everything when the security deposit was transferred by MSEB to them when RIL Energy took over and after that also they took additional security deposit. When I questioned them when they are admitting having security deposit of Rs.470/- on each every bill why they are asking again details. Now after 17 days they sent a final bill showing only credit of Rs.1.69 via email some xreox copy of bill duly scanned and attached to my email that too when I told them I will put up the matter on Consumer Forum.and the bill also not clear. They never write any proper reply to our question,they are very prompt collecting money from public/customers and if delayed they will charge penalty but for our money there is no value and no refund is given, on the contrary they adjusted on their own without raising any bill or giving me any details of the deduction they made for my repeated dialy email reminder. Pl. look into it.

Read this carefully. MY bill on march 2010 was 634.98 (no[protected], on april 210 was 729.19 (no[protected], on may 2010 was973.81 (no[protected], on jun 2010 was 1022.59 (no- [protected]), keeps on increasing. ON march 2011 had come 877.24 (no[protected] increased by 30% as compared to march 2010, on april 2011 had come 1147.68 (no[protected] increased by 55%as comparedto april 2010, on may 2011 had come 1036.75 (no[protected] increased by 15% as comparedto may 2010, on june 2011 had come 1278.29 (no[protected] increased by 25% as compared to june 2010 as i said its been always increasing its never decreased. my brother & one of my relative also had the same problems with reliance energy so they decided & changed to tata power & thier happier & advicing me to do so bcos bills in tata power r coming exactly half as checked by them. so if reliance wants to loose its customers then i dont mind or else they should make thier bills down. i think the lights for metro work r added to our bills otherwise how this can happen pls call at [protected]

I have been receiving electricity bills in the range of Rs. 650-750/- in the past. But suddenly the bill for this month has come for Rs. 920/-

This has been the case of all the consumers in my locality.

This is very much on the higher side and it is unjustified. the normal consumer is paying for the inefficiency of the governement.

Request the Reliance Energy company to revert the excess billing and not to harrass the consumers.

Regards
pradeep.gawade
meter ac no[protected]

Dear sir,

I have received the bill for july 2010 of amount 9760/- buy my average bill amount is 400/- rupees
The engineer had changed the meter from the old one to the new digital meter at 02.08.2011
so i wonder how the meter reading was taken for july 2010 for which i have been billed.

few examples are stated below.

ACCOUNT NO[protected]
SR NO MONTH BILL
1 JANUARY 230
2 FEBRUARY 0
3 MARCH
4 APRIL 190
5 MAY 440
6 JUNE 40
7 JULY 9760


--

regards and wishes
MEHUL SHAH,
NUTAN TRADERS
DISTRIBUTORS - NESTLE INDIA LTD
9,VEENA INDUSTRIES
NEAR MONGINIS CAKE FACTORY
OFF LINK ROAD
ANDHERI(W)
Mumbai 400 053
MOBILE: [protected]
FIXED : [protected]
Email : nutan.[protected]@gmail.com
Email : nutan.[protected]@hotmail.com

Reliance Energy
Account Number:[protected]
Credit Card #: **** **** **** 3174

I had a payment of INR 1360 due for electricity consumption for the month of June 2010. Due date was 25th July 2010.

On 25th July, at around 12 AM in the morning I attempted to make an online payment for my electricity bill using my HDFC credit card.

I filled all the details, entered the appropriate password and Submitted the payment. Reliance Energy website said "Sorry. Payment Could not be made due to Network delays. Please try again"
I tried this again. And, got the same error message.
I tried two more times, and the same message.

Then I started getting SMS updates from HDFC (four updates) of payment made to Reliance Energy Bill Desk. Thus, I was charged INR 5440 for a bill due of INR 1360.

I called up Reliance Energy customer care for a clarification and refund.
They said that I will have to visit their regional office on working day between 10:30AM to 5:30PM to start a refund process. When I requested to escalate, the other guy said "we will adjust in future bills."

Complaints:
1. When the Reliance Energy Website says ""Sorry. Payment Could not be made due to Network delays. Please try again." how can they charge some one's credit card. This is fraud.
Also, this causes grave incovenience. I might have gone onto attempt payment many times and exhausted my credit card's limit completely. If they have an issue with their portal. They should not give messages saying "Please try again."

2. Since, I was charged INR 4080 above my bill online due to an error on Reliance Energy's part, why should I skip my work for a day to get my refund?
I should be given full refund back into my Credit Card Account ASAP.

3. Also, why should I adjust my payments in the future. If I am to vacate my apartment next month, why should I follow up my land lord for refunds?

Kindly, take this up with the concrened authorities and help me get a refund without I having to take the trouble to visit Reliance Energy's divisional office on a working day.

Also, ensure that such unstable payment gateways should be banned and companies that are not able to maintain their web portals properly for financial transactions should not have a right to collect payments online.

Thanks and regards,
Aneesh Bhandari
(+[protected]

Regarding Reliance Energy Customer Care bad service and exteemely high bills.

My Complaint no.[protected]
For Account no.[protected]

I have filed numerous complaints in the last 4 years regarding my high bills from reliance energy and have not been helped by their customer care center. I filed one again after receiving a Rs 33,000 bills for the month of June 2011. They even sent me an acknowledgement email sent on June 20th with a complaint number and to this day I have not received any follow up.

I recently had an electrician check the meter and he informed me that the meter is faulty and the pulse rate is extremely high even for my flat and the appliances in it. He stressed that Reliance needed to come out and investigate this IMMEDIATELY.

Kindly help me get to the bottom of this as I refuse to pay Rs 33,000 for the month of June for reliances faulty meter which they refuse to check and claim that the meter is fine. I would also like to make sure I am credited for all the excess money that has been charged to me over the last 4 years.

Thanks,
Bindiya Chawla

My electricity bill from month of April is raising exponentially.In April bill amount was Rs 800-900 and after that it started to come around Rs1500.I want to the reason by the company of such rise.Also neither do we use heater geyser, AC's,etc appliances consuming major power.
Also Suggest me what to do in such situation.

since 3 months our electricity bill (reliance a/c no.[protected] have shot up to more than double our bill of 3 months back. Kindly advice reason & we also want explanation on why there 2 different components of tax collection 1) Govt Electricity duty & 2) Maharashtra govt tax....

i dont know whether a complaint here would help but i reside alone in a flat in orlem which a one BHK where the usage of the place is only 9 hours a day rest of it im out at work. During that time at home only one fan is on and the fridge is obviously on. and on my offs the television and computer might be on for like 3 4 hrs a day. and the Reliance Energy bill last month came to 3000 rs and this month when i checked the bill it is 4000 rs what in the world is taking so much electricity. I really dont know what has to be done or where to go to complaint about this.

Frequent disrpution of electricity supply

Reliance Energy : No justification received from them yet. Following is the chain of emails (suitably modified to hide personal information) :

-----Original Message-----
From: Sachin D
Sent: 27 May 2011 18:34
To: 'energy.[protected]@relianceada.com'
Subject: Denial of Payment

I make all payments of reliance energy bills (home, office, factory, etc.) using my credit card no. 5xxxxxxxxxxxxxx3. However, your portal is declining the credit card payment giving the reason ‘denied by risk’. When I called up the customer care, I was told that I can make maximum 2 payments using a particular Credit Card.

User ID : sxxxxxxn

Master Account Number 1xxxxxxx3
Sub Account Number 1xxxxxxx1
Sub Account Number 1xxxxxxx5
Sub Account Number 1xxxxxxx4
Sub Account Number 1xxxxxxx9
Sub Account Number 1xxxxxxx8
Sub Account Number 1xxxxxxx6
Sub Account Number 1xxxxxxx1
Sub Account Number 1xxxxxxx2

The reason given for the denial is ‘security’ of credit card holder and avoiding misuse. I fail to understand what kind of security issue arises on your part given an additional layer of security by credit card companies in the form of ‘Verified by Visa’ and ‘MasterCard SecureCode’. I don’t have any other mode of payments (net banking / cheque / alternate credit card) available with me right now and due date of some of the bills is fast approaching. Further, this particular credit card entitles me to 5% cash-back on energy bill payments.

Kindly unblock my credit card in your system as soon as possible.

Thanks and best regards,

Sachin D




-----Original Message-----
From: Energy.[protected]@relianceada.com [mailto:Energy.[protected]@relianceada.com]
Sent: 28 May 2011 09:58
To: Sachin D
Subject: {DOPR11002622} [REPLY1] Response to your e-mail dated 27/05/2011.


Dear Customer,

Warm greetings from Reliance Energy!

With reference to your email regarding online transaction being denied, please note that in order to avoid a possible fraud or misuse of a card, we have introduced a security policy on our website wherein not more than two transactions would be allowed per card within a span of 30 days.

Hence, we would request you to kindly make your payment through any of the alternative modes of payment, which are available.

While we understand the inconvenience caused to you, we also hope that you understand that this policy has been introduced purely to protect our valuable customers from a possible fraud or misuse of their card.

Thank you for writing to us.

Regards,

Customer Service
Reliance Energy




-----Original Message-----
From: Sachin D
Sent: 28 May 2011 10:26
To: 'Energy.[protected]@relianceada.com'
Subject: RE: {DOPR11002622} [REPLY1] Response to your e-mail dated 27/05/2011.

I reiterate that I fail to understand what kind of possible fraud or misuse is envisaged by Reliance Energy when an additional layer of security is provided by credit card companies in the form of ‘Verified by Visa’ and ‘MasterCard SecureCode’. A lost credit card can be misused at manual swipe systems at malls, restaurants, etc., but not at online terminals, secured as mentioned.

The credit card (5xxxxxxxxxxxxxx3) which I am using is 'Standard Chartered Titanium Card' (secured by MasterCard SecureCode) which entitles me to 5% cash-back on Reliance Energy bill payments. None of the alternative modes of payment offers me this kind of savings. Therefore, I don’t have any inclination to use alternative modes of payment for unjustified absurd reasons from your side.

I use this card multiple times to book railway tickets and make MTNL bill payments. Even my Reliance Mobile bills and recharges, which is your own group company, are done multiple times in a month through this card.

Therefore, kindly unblock this card in your system or provide me with an example whereby such secured card can be misused by a fraudster.

Thanks and best regards,

Sachin D




-----Original Message-----
From: Sachin D
Sent: 30 May 2011 11:09
To: 'Energy.[protected]@relianceada.com'
Subject: {DOPR11002622} [REPLY1] Response to your e-mail dated 27/05/2011.

I am awaiting your reply on the matter. Kindly explain with a justifiable example as to why a net-banking transaction with 1 level of information requirement (just account number and password) is more secure than a credit card payment with 2 levels of information requirement (Card Details + ‘Verified by Visa’ / ‘MasterCard SecureCode’).

Your illogical reasonings and policies are depriving me of the 5% savings on the payments. Kindly unblock my card urgently as tomorrow is the last date of one of the payments.




-----Original Message-----
From: Sachin D
Sent: 31 May 2011 10:46
To: 'Energy.[protected]@relianceada.com'
Subject: Denial of Payment

Not received any justifiable response from your side since last 2 days. The last date for one of the payments is today. Unblock my credit card in your system immediately or provide me a 5% discount on the alternative mode of payment if you wish to stick to your absurd policies.




-----Original Message-----
From: Energy.[protected]@relianceada.com [mailto:Energy.[protected]@relianceada.com]
Sent: 31 May 2011 15:03
To: Sachin D
Subject: {DOPR11002685} [REPLY1] Response to your e-mail dated 31/05/11.


Dear Customer,

Warm greetings from Reliance Energy!

We have received your communication on 31st May 2011 regarding online payment issue, kindly note that the same has been already forwarded to relevant authorities at our end. We will revert to you after the issue is resolved.

We assure you of a prompt and satisfactory reply.

Thank you for writing to us.

Regards,

Customer Service
Reliance Energy




-----Original Message-----
From: Sachin D
Sent: 03 June 2011 14:12
To: 'Energy.[protected]@relianceada.com'
Cc: '[protected]@mercindia.org.in'
Subject: Denial of Payment - Final Reminder

Dear Sir,

Appended below is the chain of emails I have been exchanging with you, but what I have received so far from your side are your standard emails, not offering any reasonable justification for your security policy. I have repeatedly asked you to unblock my Credit Card No. 5xxxxxxxxxxxxxx3 in your system so as to enable me to make the payment of all my Reliance Energy Bills under my Master Account Number 1xxxxxxx3. I have attached screen-shot (No. 2) showing denial of payment for Account 1xxxxxxx8 for Rs. 2610, which I tried to make couple of hours ago and your IP Address noting for your own security reasons in screen-shot No. 1.

A person obtains multiple Credit Cards with specific benefits offered by each of them such as zero fuel surcharges, cash-backs and discounts on shopping, discounts at restaurants, etc. This particular Credit Card No. 5xxxxxxxxxxxxxx3 is a Standard Chartered Titanium Card secured by MasterCard SecureCode which offers me 5% cash-back on payments of Rs. 500 and above made for Energy Bills, Telecom bills, Fuel and Gas charges. I have attached a screen-shot (No. 3) of my credit card statement which shows cash-back of Rs. 37 on MTNL Payment, Rs. 25.50 on Reliance Infocomm Payment and Rs. 133, Rs. 107.50 & Rs. 34 on Reliance Energy Payments.

Due to your delay in providing reasonable justification, I had to make the payment for Account No. 1xxxxxxx2 for Rs. 2325 due on[protected] by cheque, losing savings of Rs. 116.25. The next payment towards Account 1xxxxxxx8 for Rs. 2610 is due on[protected], on which I can save Rs. 130.50 by making the payment via the Credit Card No. 5xxxxxxxxxxxxxx3. Your absurd security policy is putting me in financial hardship by denying me genuine savings. I am awaiting your justification / reply on the following points :

1. Why do you consider a net-banking transaction with 1 level of information requirement (just account number and password) to be more secure than a card payment with 2 levels of information requirement (Card Details + ‘Verified by Visa’ / ‘MasterCard SecureCode’)?

2. If only 2 payments are allowed per Card within a span of 30 days, what is the assurance that these 2 transactions may not be fraud?

3. I am able to use this card multiple times on all the online portals in a given span of 30 days, including Reliance Infocomm, which is your own group company. If Reliance is so concerned about fraud and misuse of cards, why is this policy not implemented across all your group companies?

4. Why are you not unblocking the card, when the cardholder himself is asking you to do so?

Therefore, you either :

1. Unblock my Card No. 5xxxxxxxxxxxxxx3 in your system immediately for multiple transactions; or

2. Justify each of the above points with reasonable justifications; or

3. Compensate me the 5% cash-back loss suffered by me for the accounts under Master Account Number 1xxxxxxx3, whose payments you are forcing me make by alternative modes and cards

Communicate me your justification / resolution by June 6, 2011 failing which I shall be constrained to approach the relevant statutory authorities and appropriate forums towards my grievances resulting from your unjustified & absurd policies.

Thanks and best regards,

Sachin D




-----Original Message-----
From: Energy.[protected]@relianceada.com [mailto:Energy.[protected]@relianceada.com]
Sent: 03 June 2011 15:01
To: Sachin D
Subject: RE: {DWML11094529} Denial of Payment - Final Reminder

Thank you for your mail. We will soon get back to you.

Regards
Customer Service

Account No[protected]
Name - M S Pruthvi Bldr Dev Pvt Ltd,
Address - 202 A Dheeraj Regency, Khatav Mill Comp, Borivli E, off W E highway
Bill DIst No - North/nz4-borivili (e)/05/408/009/010/050
Bill Date[protected]

Our Unit/month Consumption was 210 units. According to the bill description we the fixed charge should be Rs 50/-. But it is wrongly charged Rs 100. Kindly chck your records and revert...

We have been getting abnormally high electricity bills and it seems to be increasing every month. We are a working couple and are out from the house from 8 am- 8 pm. Electricity is being consumed only by TV, Fridge and AC. Our first bill was about Rs 2000 in Nov. and since then every month it has increased and now it stands and 6400 while the consumption has remained the same.
We have got our meter checked by Reliance but they say it is ok.
No way is it possible that at our kind of consumption we should get such high bills.
Hence we are lodging this complaint against Reliance energy who is looking very indifferent towards are problem and keeps sending us huge bills

ACCOUNT NUMBER[protected]METER NUMBER 4484120 CYCLE NO 10 BOOK NO 407 NAME HARIRAM YADAV SAGAR KUTIR SEVEN BUNGLOWS J.P. ROAD VERSOVA ANDHERI (W) MUMBAI-61
PHONE NUMBER - [protected] EMAIL ID : [protected]@rediffmail.com
COMPLAINT REGARDING ELECTRICITY BILL .
I HAVE BEEN RECEIVEING ELECTRICITY BILL IN THE RANGE OF RS[protected]/- IN THE PAST. BUT SUDDENLY THE BILL FOR THIS MONTH APR- 2011 HAS COME FOR RS. 1850/=.

THIS HAS BEEN THE CASE OF THE ALL CONSUMERS IN MY LOCALITY. THIS IS VERY MUCH ON THE HIGHER SIDE AND IT IS UNJUSTIFIED. THE NORMAL CONSUMER IS PAYING FOR THE INEFFICIENCY OF THE GOVERMENT.
REQUEST THE RELIANCE ENERGY COMPANY TO REVERT THE EXCESS BILLING AND NOT TO HARRASS THE CONSUMERS.

REGARDS - HARIRAM YADAV

Dear Sir/Madam,
It has been observed that from past few months our electricity bill is higher than our consumption. We have filed many complaints regarding this,however we still find the Monthly bill increasing for no reason.I have noticed that according to the units mentioned in the bill,reliance is suppose to charge only 700 however i found this months bill is Rs900.I want to bring this to your notice.I dont have the pic of the Bill.But i will put the image tommorrow.This is very dissappointing.I never expected this from Reliance.They are charging people for no reason and they should stop this.plz do the needful

Dear Team,

I am a Reliance Energy Consumer (Ac no[protected]. This is getting too much now. I have been escalating and highlighting the issue time and again. Last month the bill has raised suddenly from 1,500 to Rs5000 and now this month to Rs8000 We are a working couple and use the premise only in the night and not throughout the day.. To top it this month we have been out of station and inspite of this the bill is over 8000 rs for a residential premise ???? I have been raising these concerns with Reliance energy time and again but have never got a suitable resolution. Please help in getting an immediate verification and scrutiny for the past bills. Please treat this as urgent and VERY IMPORTANT.

Regards, Shenaz ([protected])

ACCOUNT NUMBER[protected] METER NUMBER 5925403 INVOICE NO[protected]CYCLE NO 15 BOOK NO 104 NAME RAJESH SHANTARAM MEDHEKAR C/O S B MEDHEKAR 2/204, SAI DARSHAN BLDG,
VINAYAK NAGAR ROAD, BHAYANDAR WEST 401101 THANE
PHONE NUMBER OFFICE[protected] RESI[protected] CELL NO [protected] EMAIL ID : [protected]@yahoo.com
COMPLAINT REGARDING ELECTRICITY BILL .
I HAVE BEEN RECEIVEING ELECTRICITY BILL IN THE RANGE OF RS 500 - 550/- IN THE PAST. BUT SUDDENLY THE BILL FOR THIS MONTH MAR 2011 HAS COME FOR RS. 830/=.

THIS HAS BEEN THE CASE OF THE ALL CONSUMERS IN MY LOCALITY. THIS IS VERY MUCH ON THE HIGHER SIDE AND IT IS UNJUSTIFIED. THE NORMAL CONSUMER IS PAYING FOR THE INEFFICIENCY OF THE GOVERMENT.
REQUEST THE RELIANCE ENERGY COMPANY TO REVERT THE EXCESS BILLING AND NOT TO HARRASS THE CONSUMERS.

REGARDS - RAJESH S MEDHEKAR.

DEAR SIR ,
MY NAME IS RAMESH BORWA ,I LVIE IN MUMBAI SUBERB KURLA WEST ,RELIANCE ENRGY SEND ME TO VERY HIGH ELECTRICITY BILL,I HAVE ONE FAN AND ONE ENERGY SAVING BULB ,I AM USE SOM TIMES MY COMPUTER ,BUT BILL IS VERY HIG PLAESE DO SOMTHING SIR.

RAMESH BORWA

MY ACCOUNT NO.IS[protected]

Too Much Over Billing by Reliance Energy Ltd in Bill Dated 26/11/2010 wide A/c No.[protected]
Its quite surprised that my bill is Rs-690/-How is it possible i could not understand.Because I am a Bechlor guy and not using any Electrical Appliance as Aircondition Gyser OTG Microwave ETC. and going to office arround 9AM and back between 8-9 PM and using CFL of Bajaj make sold by Reliance Energy Ltd